Nikz At The Top

I read what the company said in their responseIf it is true that they mail me a check for the amount owed..I will be satisfiedI guess I will have to wait until Augto find outBut I don't believe this was an oversight like they mentionedI spoke to them on occasions about this refundI truly believe they didn't have any intenson to send me a refund check

I apologize again that this has occurredI would like to offer the following solution I would be happy to lower the base rate to $per quarter and remove the administration feeThis would keep his quarterly billing under the total of $that he was expectingA payment was applied to this account 03/30/bring the balance to zeroI can make it effective for the first invoice so a credit would then be applied to the next quarterly statementthank you

2-17-Not accepting Republic Services Rationale for not removing the bags of leaves and not refunding me monetarily for the unfinished work of the removal of bagsI, Rodney M [redacted] will not honor the irrational reason that Republic Services gave as it relates to refunding my for services not renderedI complained for the past weeks about my bags of leaves not being picked up by an incompetent employee over a week period and there was nothing done to rectify the problemRepublic services tried to get more money from me rather than remove the maximum bags of leaves X week equaling bags and to this date, they have still not removed these bags of leavesThey need to compensate me by refunding me $per bag times totaling an additional $30, that they did not pick up as I have documentedThe bags of leaves are still on the grassy strip outside of my house as proof they refused to remove the six bags of leavesI will continue to expose Republic Services and its subsidiary garbage companies via social media and via the news media to cause a greater financial impact that the bags of leaves they refused to remove from my lawn Rodney M [redacted]

First of all thank you for taking the time to provide feedbackThe customer is correct we did miss their address on occasionsWe now have the system issue fixed and thank you for bringing it to our attentionIn our recent reroute the address was lost and the driver no longer had it on their route listThat has been corrected and the customer's waste has been recoveredWe are going to reimburse the customer for their first quarter of service as an apology and a thank you for bringing this error to our attention

The customer has been contacted and informed that the disputed amount was credited to his account on 01/27/ A balance of $remained on his account This was credited today, 02/05/as a good will courtesy The customer was satisfied with the outcome Thank you

After reviewing customer account notes, Republic decided to credit the entire current balance due to $30.34. Doug M [redacted] (gen mgr) left a voice mail for Ms [redacted] with this information.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] [redacted] *** [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This has been resolved; Mr***'s order for the replacement bin was placed 3/and delivery was confirmed on 4/3/

Left VM again Ph [redacted]

On several occasions our driver called in, and it was noted in our system, that he was unable to service the customer due to a locked gate Because of this, we were unable to access their property The total amount owed by the customer is $and we have offered to credit $of that as a courtesy The balance of $would still be owed as we did incur cost when attempting to service

The customer’s complaint is valid and documented in our system We have contacted the customer and issued a credit for $for missed trash piand will issue a credit for $for a month of recycle service missed We have also brought this issue to the Operations Manager who will complete a root-cause analysis of this issue to ensure that the issue is resolved and the customer is serviced reliably going forward We apologize for the lack of service and also gave the customer the customer service manager’s direct phone number in case the customer had any further questions or concerns

I called [redacted] but got voicemail. I will attempt to call her again later this morning as well as the afternoon to rectify these customer service related problems she experienced.Roy J***

We reviewed this customer’s case and decided to waive the removal feeWe are also in a process of creating the requested refund of $It will be send to the customer shortlyThank you for bringing it to our attention

We do not dispute MrsM [redacted] 's claim that we missed her containers causing her to call in frequently to make sure that service occurredWe have spoken with MrsM [redacted] again and made a special service run today to pick up additional waste and recycling that she mentioned was piling up due to our error in missing herWe have corrected the error in our system and we are confident that we can provide the reliable service that MrsM [redacted] pays for and deserves moving forward

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for the oversight in getting these containers removed. There was a lack of clear communication between the representatives who took the calls and our operations team. The first correct notice of what needed to be done got to us at the local office around 3:30... pm on Friday, 11/4. At that point it was far too late to get the containers removed.If Mrs. [redacted] were our customer, we would obviously be in a position to do more for her in the way of credits, etc. As it stands, what we can do is assure that the containers are removed. We will have a truck at her home to take them this Friday. If the containers are out at 7 am, we will most definitely remove them during the course of the day.Thank you.

I researched Ms [redacted] account with Republic Services (account #26185) and determined that all monies for payments made in duplicate has been refunded to her by the original method of payment.Payments were made on the following dates: 5/3/$47.00; 6/1/$47.00; 7/1/$47.00; 8/1/$47.00; 9/1/$47.00; 9/30/$47.00; 11/1/$47.00; 12/1/$47.00; 12/30/$47.00; 2/1/$47.00; 3/1/$and 3/31/$ These payments total $564.00As the method of payment was in the form of a credit card The amounts were all credited back to that card 4/25/($47.00); 4/25/($47.00); 4/25/($47.00); 4/25/($47.00); 4/25/($47.00); 4/26/($47.00); 4/26/($47.00); 4/26/($47.00); 4/26/($47.00); 4/26/($47.00); 4/26/($47.00) and 4/26/($47.00) transactions were processed on 4/25/and transactions were processed on 4/26/ The credit transactions total $ I advise MsCawthorne to review her statements from her financial institute as all transactions processed successfully from our side.There will be no further refunds issued as relating to this matter Ms [redacted] account is active, with a balance due of $for the billing period October 1st through December 31, If you have any questions, please contact me at 304-368-7712.Thank you, [redacted] ***, ADC

Check is being processed and should be received within days

From reviewing the customer account, he should actually receive a refund in the amount of $120.83, which is more than the credit balance he was expecting I spoke with him on the phone and informed him that we could not credit his card, but that I could issue a refund and have the payment expedited He was agreeable to this I’ve also emailed him my contact info in case he has any other questions or concerns