Nikz At The Top

HelloA representative I spoke to... in October said they would credit my account, this was NOT DONE! This is why I decided to finally report this to the BBB, not only for the horrible service, but for not crediting my account. The rep at Republic Service did NOT even mention that in their response to the BBB! I have asked for a credit on my account of $14.71. To: Republic Services, do not respond back unless you address that concern!

Republic Services will be closing the account and will not pursue in Liquidated DamagesNo further action or activity will be proceeded If you have any further questions or concerns, please reach out to our office so that we may further assist you Thank you

This response is totally illogical and self-contradictoryRepublic claims that rates can vary by how long one has been a customerWell, I was a loyal customer for years, and for this I get a "loyalty" rate that is 3x what other companies charge? This makes no senseAs for the rate changing "on the street", I doubt very much that it varies by 3xIf Republic really valued its customers, it would have offered a lower rate for a year clientYet, two representatives didn't bother to offer a lower rateIt's as if they didn't care if Republic lost a customer (I hope Republic hears that, as it speaks to likely internal dissatisfaction with the way the company is being run and the frustration it causes its customers, possibly also its own employees)The fuel surcharge issue was not addressedFuel is at its lowest price in many, many years, so why is it still being charged, especially when other companies don't have a fuel surcharge? The answer is likely because they can charge (i.e., it isn't illegal), which doesn't necessarily make it rightAs for the trash bin pickup fee, after years of loyalty, and at the rather high rates I have been paying the last years (since Republic acquired Allied Waste), Republic should have just sucked that cost up and thanked me for many years of throwing money at themThe least they could have done was alerted me to the pickup charge, particularly since they have me by the you-know-what because it is easy for them to ruin my credit while I have little recourse in the matterYet, if I were to withhold a payment because they didn't pick up when they should have, they would have been all over my credit ratingSo, it's OK for Republic to mess with the client, but the client has absolutely no recourse when Republic doesn't stand up to its side of the service agreementThis response from Republic does not address the complaints, amounts to a canned nonsensical response, and is wholly unacceptable

After calling Republic for weeks morning and afternoon daily, we decided to switch service to another companyIt actually took a phone call to Republic and then over a week for Republic to come and collect the trash containers! Terrible customer service

Spoke to customer directly and advised that her account would be credited for the duration of time communicating with the sales person Agreed on the balance owed Customer agreed and resolution complete

Because of the nature of our business we incur our expenses daily therefor invoice all of our permanent work; Commercial, residential and industrial in advance. The invoices do go out with a due date Giving the customer 20 days to pay, as well as there is a 10 day grace period... beyond that before any late fees apply. I have issued a credit for the late fee that was generated on the 10/15/16 invoice.

I called and spoke with Ms [redacted] As she was at work, I asked for an email address and we continued to correspond this wayI apologized to her that she was not transferred to a supervisor when she requested oneShe should have been advised one was not available and then given an opportunity to leave a voice mail for a return callI let her know she had been a valuable customer for many years and I appreciated her businessI advised I would not speak as to what another company does or how they determine their costsI explained that when she first signed up for services at the rate available at that timeOver the next years her rate was adjusted timesI explained our costs in this industry (as with all industries) continue to riseThis includes maintaining the landfills and general business costsWe do strive to provide our customers with affordable service that is manageable for them and we are always willing to work with our customersI advised Ms [redacted] that while I could not go back in time to make adjustments, I did appreciate her taking the time to share her concernsHer feedback is valuableI have issued a credit on her account for months of free service at her new agreed upon rate and will have the credit refunded to her as soon as possible

Our operations team has spoken to each driver that services this property and informed them of the alleged issue We will require our drivers to document any excessive trash that they may encounter upon arrival to this location We do have a history of overloaded containers at this property which could lead to the spreading of MSW Drivers will be instructed to clean any spillage from service

I have spoken with [redacted] about the Container Non-Removal charge and have advised that I will issue a credit to the account for the charges He indicated to me the same as he had in his Revdex.com complaint, that he had sent in his cancellation request to our local office in [redacted] , VA Even though there wasn't any notification verbally or documentation that it was received, I let him know that if it had been received there should have been follow up on our end to verify the cancellation request and confirm dates for removal When he called in March when he got his invoice for his new quarter and realized then things hadn't been handled the agent submitted a note for the closure of the account and the service charges were effectively credited to the account for services not rendered The account documentation from this call indicated inaccurately that there weren't any containers for removal, further causing an issue in the recovery because she didn't question him on the containers, he was under the impression that the new tenants had started service with us I advised him that due to some mis-steps on our part in handling the call in March at minimum that the charges would be credited back to his account The credits will post to his account at the close of business on 6/25/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I see Republic Services did not respond to my request for Outcome/Settlement- refund.Since Sept 20th 2010:My month service agreement over payment amount was $585.95For months following the service agreement period I was overcharged $(higher than I originally thought it was)I request that Republic Services reimburse total amount I was overcharged $2943.35.I would like a service agreement that clearly states limits of price increases no more than inflation rates (1-2%) and only increases every months.I would like month to month service so not to be held to a month agreement if Republic Service raises their rates more than 5% or more frequently than every months Regards, [redacted]

Customer will receive a visit and rates will be renegotiated

They send you a bunch of paperwork, after you talk to the representative and the paperwork is a lot mumbo jumbo legal bull They do not explain that your bill will be two to three times as large as you deposit Nor do they show any proof of the actual charges Therefore, I do no accept their reply it is just as non informational as all their paperwork and procedures

Republic Services does not require contracts for residential services Delivery and removal fees are charged to all customers This cost is charged to refurbish the container after customer usageAll containers when removed are power washed and wheels and lid are replaced with new equipmentThese fees are assessed by all residential customers The charge is $per container Mr [redacted] was originally charged $for the removal of his recycle bin and trash container That fee has since been cut in half and we are now requesting a payment of $

We apologize for this inconvenience According to our Company Policy after a discussion with our Credit and Collections Manager, we can only refund a check to the person who sent us the money and is on the account or we can refund it to "The Estate Of" Since you are still not able to cash the check, you would need to send it back to us, we will void it and at that point escheat the money to the estate and you would need to go to the estate to retrieve the refund Again we apologize for the inconvenience

We have reviewed the customer's account and do see that in fact the account should have been closed back in November We apologize for this oversight; the account will be closed retroactively and the container will be removed This should zero out the balance

Tammy from the local [redacted] office contacted customerA garbage cart has been delivered

Upon reviewing this account, no service issues were called in to our customer service department and all bills for the winter season are paid in full Republic Services will credit one month of service at $as a one time courtesy

I spoke with this company last evening and they said that they were going to credit me the amount of money for a recovery fee and the late fee chargesI paid the remaining I also requested that they disclose, to their customers, ALL charges that would be on their bill, including recovery fees, administrative fees, and taxes.I am still not sure what my actual picharges are.Thank you [redacted]

[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]