Nikz At The Top

The client has been reached out to by myself to resolve I have asked billing to review and respond to Mr*** We have made corrections as follows and I will follow up to insure satisfaction: Mr *** I am sorry for any inconvenience that you have been caused It took a little time to go through all the reports from Superior I did locate your credit with them in the amount of $which I now have posted as of 4/ to your Republic Services account I applied it to your 2/invoice leaving a remaining credit balance of $on your account I also credit the $suspend fee and $for missed pick up on 4/ due to our error Thank you, you have a wonderful day and we appreciate your business [redacted] Billing Processor

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have reviewed my account and they have performed the action indicatedI consider this complaint satisfactorily resolved Regards, [redacted] ***

To whom this may concern:I apologize for the poor service that this customer has experiencedThe exchange fee was billed to him incorrectly and was removed on 9/30/This customer currently resides in the city of Toledo and they are billed for trash services through their water department therefore I can not credit him anything furtherDue this I have notated his account that we will grant him one additional free bulk pick up to use by the end of the yearIn addition, I have taken the proper corrective action with the customer service agents that were involvedI have attempted to reach out to the customer to discuss this but have received no call backThanks, [redacted] Customer Service Supervisor

This issue has been turned over to our insurance company, [redacted] for investigation and resolutionMoving forward [redacted] will be communicating with the customer regarding this issueThank you

Hi [redacted] , I hope my message and the day finds you well. I verified with Damian that he sent you via certified letter mailed out on Thursday Feb 9th explaining the terms and conditions of the contract that was rolled over. The letter should also contain when the contract date will end as well as the information regarding the early termination which is also outlined in the original contract that was signed. I am sorry that you feel that the contract in which you read and signed is/was misleading for you and the current roll over agreement is being enforced regarding the liquidation clause that you would like to avoid. This clause and term is common with waste and recycling providers as it is with various other service providers. Damian tried to reach out to you via email and phone to set a time to meet and discuss this issue for resolution. Per our records Damian sent an email on 2/1/17 and left two voice mail messages with you on 2/2/17 and again on 2/7/17. As of last week after several attempts to contact you and leaving messages we still have not been able to have you return Damian’s calls or email. Republic Services remains open and willing to discuss your current agreement and answer any questions you may have moving forward or on this current roll over contract. Sincerely, Jeff F [redacted] , DSM Republic Services Brian A***, GM Republic Services

While 6am is better than or 5am, the majority of people are still sleeping at this timeFor short periods of time I have noticed the trucks have come at or after 8am, and this time is acceptable.Thank you

We reduced the rate back to the agreed upon number and added credits to the account to remove the disputed price increase balance. The sales rep Levonzia sent a recap email to the customer with specific dollar amounts on 9/15, and asked for a return confirmation of receipt and... acceptance. We tried to follow up with the customer today 9/16 but was informed she would not be back in the office until 9/19.

We do understand your frustration and apologize for the inconvenience and time you have had to spend on this situation After further consideration due to the inconvenience we will credit off your next quarterly billing of $for the January February and March billing that comes out at the end of this month Again we apologize for the inconvenience and will follow up with our driver to make sure we are servicing your account as it is scheduled Thank you for your time

Ms [redacted] stopped service with us as of 11/30/One of her carts and her glass bin were not recovered upon account closureOur franchise agreement allows for a $cart charge and a $glass bin charge for the unreturned propertyMs [redacted] did tell us of the possible theft at the time of the account closure and we checked neighboring areas to attempt to locate the cart but were unsuccessful.Under the circumstances, we will credit the $in cart/bin fees for Ms [redacted] She also has a $balance due for services that remains unpaidWe will write these charges off as wellHer account will be noted as paid in full at this timeThank you,Amie M***Republic ServicesCustomer Service

Please accept our apology for the confusion on your account. The entire balance will be removed as requested.

Thank you for contacting Republic Services, Account [redacted] was given credit in June INV [redacted] 5/16/ 6/23/ C/M 43.32-There is know balance due on this accountI will call our third party and let them knowIf you should have any more questions please feel free to call [redacted] Thank you, Republic Services of Ohio

As an open market/subscription residential customer in Dorchester County the service includes both trash and yard waste service So you have both services or no serviceThere will be no refund given on this account, there is no contract We have given a rate reduction to the customer as a goodwill gesture

We sincerely apologize for the issues experienced by Mr [redacted] We have since emptied his container and issued a one-time credit of $to address his complaintHe has since contacted our Customer Service Representative to thank her for the credit and follow upThank you,Monica D [redacted] Municipal Relationship Manager

I have emailed *** *** a new rate of $84/quarter which will be good through September Moving forward we will make sure any rate changes are communicated on billing in advance. In addition I have adjusted rates for the other four customers referenced in original complaintAny further customer related issues will be handled individually on a case by case basisAs such, the new toter for George Michaels will be handled directly with him and my Operations Supervisor in Sumner IL. Thanks,Bill Cira

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
this was resolved when I called customer service again after filling out the Revdex.com complaint I need the yard waste added back if it was removed
Regards,
*** ***

Abehalf of Republic Services, please accept my apology for providing you such a poor customer experience. Its not a proper reflection of our team or what you mean to us as a customer. Allow me to make this right by I) providing you with a month credit to your services, and ii)
tasking a supervisor to follow up on this chronic missed pick up issue

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Spoke with former customer *** *** of AZRV Experts about her experience with Republics Services. Customer mentioned Republic should provide her with one-half the amount she was charge because she was only provided half the service. Even though our records
show the service was provided, I however, can't with 100% certainty dismiss the customer's claim. We challenge our employees to pickup every stop with the importance of doing so or at a minimum call in and make us aware if you are unable to pickup customer because of an issue. We also have immediate remedies for the customer in the event of a failure on our part, but nothing was communicated to the local division. Ms*** did eventually speak with the local division's personnel on several occasions and was very complimentary of our Sales Associate, however was not satisfied completely and therefore decided to terminate her service with Republic. On our part, we have credited Ms***'s account for all late fees, service interrupt fees along with the last month's service. Ms*** will be receiving a refund from Republic over the coming weeks. Ms*** is continuing to work with Republic at another location and we hope to do additional business with her in the future

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please ignore any collection calls. Your account has been credited and nothing was or will be sent to collections Barry A*** Division Controller