Nikz At The Top

Our customer service department did receive a phone call from *** ** 12/11/4:39pm, informing Republic Services of possible cancellation, customer also had mention they might move, we offered the option to relocate their service or to please submit proof of business closure to end contract
Attached is a copy of contract signed by *** *** *** in 2009, same name on billing invoices. Site check was issued and confirmed location was empty, per agreement signed by Customer and company, there is a six day notice to giveCustomer emailed proof, a forwarded email from landlord asking Der W*** to vacate on 12/15/Republic Services closed account in days as agreed from day we received notice, balance on account is up to 2/15/Increases on account were advised days in advance on their invoiceService Charge has been creditedOur customers can call if there is a missed pick, during the holidays company does have a different route schedule, reviewing account there are no phone calls or record of customer ever calling in to report the miss pick upI apologize for that inconvenience, had customer called we would of sent driver back next dayBalance remaining is *** *** *** ***
*** *** *** *** We have issued a credit for the month of February as a courtesyAccount has been closed since 2/15/16.Bin was removed on 3/10/16Response being emailed to *** today 4/1/16. Bin was removed on 3/10/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per customer request, we will be closing his account with Republic Services and following our early termination process per the agreement he signed.We apologize for the delay in this response; however, we made several attempts to reach customer prior to coming to this conclusion

You received a credit for the missed serviceThat is the amount of a missed serviceWe do not show that you've reported any missed services since April 9thPlease call our customer service line if you experience another missed serviceThank you

Spoke with *** on 9/at 11:AM. We are going to credit the balance of $from her account which will leave a balance. thanks!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Account amount has been adjusted, account is reinstated, and driver has been instructed to not to linger in front of residence for any longer than it takes to service the account

The matter is being resolved at the moment, but clearly Republic Services does not know what they are talking about.We only ever increased our service from 1x per week to 2x per week for trash only. Furthermore, we only had recycling picked up 1x per week. Before then it was trash 1x per week and recycling 1x per week. If indeed, according to YOUR records, we were supposed to get 3x per week for trash and 2x per week for recycling, then we have been falsely and unjustly charged for who know how long. Even your email response is inconsistent. If we were supposed to have 3x trash and 2x recycling per week as of February, then why have you listed only Tuesday and Thursday for trash and Wednesday for recycling? Furthermore, we have also been told by Republic various days for recycling. First it was Tuesday, then it was Thursday, the Friday, and now Wednesday. It's curious that these random days are coincidentally the next day from a previous failed pidayAlso, per conversation with a Republic Services employee, the most recent failure of piwas documented in video surveillance of the truck. It did not pirecycling. In addition, I have pictures of the failed pick-ups. Bottom line: There must be some failure of communication because someone is lying and it isn't us. There are too many inconsistencies here, from the level of service to accurate reporting. Tri-Tech has been very patient and has allowed many failed pick-ups to slide, but when we get fined for accumulated trash/recycling due to failed pick-ups, that is the last straw. In any case, we at Tri-Tech have been unjustly charged and will not tolerate failed pick-ups

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please accept our apologies on the inconvenience this has causedAs a courtesy, we will issue a week credit for the service that was not providedUnfortunately, we are not permitted to remove the ceiling tiles contained in the bags as this is construction debris and there is the possibility they could contain asbestosThe boxes of machine or automotive parts cannot be removed due to the potential injury risk to our drivers due to the weight of the boxes and this material is prohibited by our contract with Carnegie for removal under the residential contract. We do rent out small temporary rolloff boxes to handle this type of material as it goes straight to the landfill and does not go into our trucksWe are sorry for the inconvenience this has caused you. Please feel free to contact our customer service department prior to disposal of items if you are unsure if they are permitted with our contract with your municipality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rejection of Republic Services Response to my Complaint ID # *** Responding to each item in order: It is not a fact that they have been in communication with me, unless you consider sending bills (which have been revised & re-sent without explaination) and dunning notices threatening to send my account to collection to be communicationWendy & Rene have been unavailable to accept my repeated calls and have not returned my calls as the telephone assistant promisedTheir statement gives the erroneous impression that some effort has been made to resolve my complaint or at least find out what I was complaining about. It is a fact that Republic has advised me about their cancellation policyIt is not mentioned that this was long after I requested that my service be cancelled or that the “steps required” are arbitrary and not businesslikeIt is also not mentioned that I was advised that my cancellation would not be “accepted” until I had invaded the privacy of the new owner by providing his contact information so that they could contact him to “set up his new account.” 1) Provide proof of what? I sold the building, moved & provided my new address! I told them that I didn’t want or need their service any longer.2) I first called Republic when I called my other utilities to set a date for discontinuing serviceThis was in February upon the sale of my 4-plex residence (Not March)I was told that the telephone receptionist couldn’t write down my intention to cancel and new address and that it was necessary for the account manager to call meAfter dodging my repeated calls, the account manager pointed out that it would be a hardship on the remaining tenants and suggested that I delay stopping service until the end of the month to provide the new owner time to establish an accountNo mention was made of any penalty (I still don’t know what the penalty might have been) or requirement for noticeWhen I received a bill for March, I called again until I got my account manager and was asked to provide informationI wasn’t sure that I could get her email correct so I asked her to send me an emailI replied to her email on March & dispute that my first call was March 17.3) I was advised of a number of things including receiving a bill for the Month of JuneAdvising me doesn’t make it so.4) I am not sure what is meant by “...honor the agreement of the 5/date.” I made no agreement & didn’t discuss a date of 5/with anyone. It is true that I contacted *** *** to stop Republic from withdrawing funds from my accountThe response does not explain why invoice # *** was originally for a larger amount ($270.84) or reference invoice # *** for the entire month of June on which they stated they intended to withdraw funds from my accountIt is also true that I asked *** *** to investigate & that they reversed a previous invoice. Republic Services has used unscrupulous & deceptive practices to extend and inflate charges for services which were not provided and which were requested to be stoppedI would like them to discontinue dunning me and to provide written assurance that they will not proceed to legal action or report derogatory credit information as they have threatened.Best regards,*** *** * *** *** **
*** *** ** ***
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** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Below is the feedback from my Inside Account Manager who reached out to the customer directlyWe have resolved all issues***,Customer is stating his bin was relocated until two months after his initial callI remember processing the relocation after his previous rep never completing the
relocation back in early July Customer is requesting to have account credit due to no service for two monthsAnother issue customer claims is no service and I already spoke to Michael about it

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** ***
** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dolores Davis I still feel I should be offered some monetary contribution for all the hassle and aggravation that they put me through

Two credits, totaling $150.00, were applied to the account, as committed. The credits did not result in a refund because the customer's roll off box weighed more than the allowed maximum weight. The credit balance was applied to the amount that was owed for the additional tonnage that was associated with the overweight container

I do not see any credit on my account nor do I know what the credit amount will beRepublic Services has so far been the hardest trash company to deal with and get consistent service out of six different
states I’ve lived inAs for the extra service we were told that any overflow would be taken but they ended up NOT taking overflow recycling and my wife called and they said we would need to call and schedule a special pick up for an extra fee I’m still trying to work down the build up of recycling that I had to store in my garage as they only come every two weeks when they come I had to put stuff I otherwise would put in recycling into general trash because of overflowNow they changed trash pick up days on us to help with service but keeping the recycling on the old day for now Which is a bit annoying to take trash / trash out two different days especially with a busy schedule with kids at night and work travel and sometimes asking neighbors to helpPlus we get the enjoyment of dodging the trash cans two days a week now I guess it’s better than the weeks they sat out with no pick up at allThis area is the only area out of six states that does not have recycling weekly

Customer# *** *** Construction5/11/15 Account Manager attempted to work with customer to resolve issues with no return call. 7/3/- Customer call came into Account Manager to cancel at 11:AM. Customer stated that he sent in cancellation letter two weeks prior.
No certified letter was received to dateAccount Manager *** left a voicemail for customer to discuss service agreement.7/7/- Customer called to state that he wanted container removed. Account Manager stated we were in need of certified letter and that customer was still under a current service agreement.Next Step: DSM will personally call customer 7/6/to resolve any issues and help statisy customer's requests

GM Brady L*** called and spoke with Dee at Hebron Cat HospitalI advised her that per her NPS survey, we were reaching out to release her from the contract that we currently haveThis was her desireI also advised her that we had previously recovered the miss and given her the requested credit
Additionally, our sales rep had reached out to her to convert service to a weekly pickup as opposed to once every four weeks, as we do not currently offer that serviceShe was not interested and wished to end serviceShe also mentioned that her gate was damaged and I am sending supervisor Richard Pope to investigate this and submit a claim to our insurance company in regards to alleged damage