Nikz At The Top

Republic Services agrees that a refund is owed and it has been processedThe refund check will be cut and mailed to out on May 6th We sincerely apologize for your experience and regret losing you as a customerThank you for your business

MrC***'s response is incorrect and I am extremely offended by itTHE ONLY DEBRIS THAT HAS BEEN BY THE STREET THE PAST TWO FRIDAY'S ARE TREE BRANCHES AND THAT'S ALL THAT'S THERE NOW.The only work being done on the HOUSE was the installation of vinyl siding by LICENSED contractors and THEY HAULED AWAY ALL THE DEBRIS FROM IT AND TOOK IT TO THE LANDFILL.I admit that we did take apart some deck rails and part of a fence a while back but that was picked up prior to this and I don't think that counts as construction material since it was all just some wood and homeowner generated, not contractor generated.If you look at the photo that was taken it shows mostly the work being done on the house and not the tree limbs by the streetThat photo is biased, they should have taken a photo of everything by the curb and not mostly the house, front yard and work being done on the houseI will be sharing the image with my attorney todayI find it interesting that whoever took the photo had time to take it but did not leave a notice at the property informing us why the tree branches were not picked up.Regarding the almost tons of material it has been mostly green waste from the backyard and anything else is what the City of Madison states can be placed by the street for pick up on their website. Is there a limit on how much debris can be put by the street? I cannot find that information on the City of Madison website so I assumed there was not a limit.Since Republic Services has not picked up debris Friday's over the last two months I am expecting a decrease in the amount billed for trash service on my utility bill unless there is a limit on how much debris can be picked up which I cannot find on the city website

The said customer began service with us on July 30, At that time we were experiencing severe storms daily since the middle of JulyCertain areas in Pasco County were flooded and county officials requested waste haulers to stop service for these areasOn August 6,
Pasco County issued a state of emergency On July 30, the customer contacted our office to report that his trash has not yet been picked-upDuring that call the customer service representative advised the customer of the Pasco County road closures and we would return the route on July 31, to retrieve the trash as long as we could access the street safely On August 10, the route supervisor went to the customer’s house to retrieve the garbageThe route supervisor reported back to me that he had pickeight to ten bags which were saturated with rain water; however the two cans were left down because they were too heavy to lift due to being filled with rain waterI called the customer and made him aware of the situation and he agreed to lighten up the cans if I would have the contents picked up the following dayI agreed to return a truck the next day to retrieve the rest of the trash. At that time I made suggestions of how he can avoid his cans from filling up with rain waterThe route supervisor returned on August 11, and was unable to pithe heavy cans againHe reported back to me stating, “I am at *** *** *** *** it is 7:a.m., the trash cans have not been made lighter there is a new bag out I am taking that with me and leaving the rest down; it is the same as it was yesterdayI called the customer back leaving a voice message making him aware that the cans are still too heavy and to please contact our office to advise us that he has lightened the garbage cans for service

Spoke with Gin K*** on 9/16/Apologized for the fact that's he hasn't received a call back as requested previously and the fact that' she didn't get the $ in late fee's credited back in June causing her to get an additional $in SI fee's I have placed credits on the acct in the
amount of $that will hit the customers account tonight and bring her to a zero balanceCustomer also has recycle out that had not be serviced due to our error and her being placed on Service Interupt I have advised Gin K*** that we will have someone come by today to service her recycle container I also have provided her my direct line in the event that she has any issues in the future

Voicemail was left for client by *** *** * *** ***In researching the complaint we see where there is or has been a concern. Once we connect live with Katharyn we can work to resolve the challenges as we understand looking back into the maps / account the challenges that have been
had. There have been extra charges sent to Katharyn that we will remove from her bill as we work towards a mutual understanding of the issue

Customer was provided serviceAccount manager made sure the customer has her local contact informationWe are exchanging the container for one with a locking device

I need to know when I will receive my refund and when this container will be picked upScheduling pick up service and submitting a refund request is not resolving this issueThis what you have done is what I have been doing and requesting with no resolution

Hello Our Lien supervisor spoke with Mrs*** and explained that we reviewed her account and saw that the account for their rental property was never closed which is where the problem startedThe old account has been closed, the credit of $is in process of being moved
to the new account, the lien fee was waived and our Lien supervisor is sending a release of lien over to Clark County Recorders tomorrowOnce the recorded document is received back I will forward it to Mrs*** for their records. RegardsRosa H*** e ***o *** c ***

We agreed to provide backdoor trash and recycling service at a reduced price to *** We have been servicing the trash and recycling per our agreed termsI do not feel that any credit or rebate is required. Thanks*** ***
*

To whom this may concern:I apologize for the confusion with the billing and appreciate the use of our Blue bag service and because of this I have taken care of the balance on the account due to the removal fee. Mr*** now has a zero balanceThanks,Ashley W***Customer Service
Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes the trash containor was FINALLY replaced after I was LIED to different times. This is the poorest customer service I have ever dealt with. Everyone told me it would be taken care of right away which never happened until weeks and weeks later. Then I was brought the wrong containor and they took it back, THEN THEY BILLED ME FOR IT!!!!!!!!!!!!!!! I was given a deffinate date when I would have a new containor and half way through the day I called to see if it was still going to be delivered and the woman who was RUDE AS HELL stated they still have the rest of the dwill be there. WELL IT WASN'T. another lie where I was again treated poorly. TERRIBLE CUSTOMER SERVI CE AGAIN.I am not sure who management is at this operation but they ARE NOT DOING THIER JOB. No one seems to know what anyone is doing or telling customers, just lying to make it look good. Pass the buck is allHow are they addressing my complaint of poor customer service? I even told them "If you do no deliver the containor as you have told me, I will make a report to the Revdex.com" and yet no one cared then, until I made the complaint, then well they moved then.Horrible customer service by differnet people who all lied to cover thier assesAgain, I should not have to have gone through any of this, YOUR employee broke the can in the first place and I have to deal with all of this to get you to replace what you damaged-and then you bill me!!!!!!!! No wonder I am so upset with your service. Thanks for nothing *** and *** names I did get who lied to me also with promises that never came true*** ** ***
Regards,
*** *** ***

***,Thank you for your time in our recent conversation to resolve your billing concerns regarding the service interrupt that was placed on your account as well as the late feesPursuant to our conversation I have remove the service interrupt charges and late fees bringing your invoice to a zero
balanceI also had a billing schedule mailed for the remainder of the year for your referenceWe will be following up with the customer service representative you spoke with as we discussed also so that we can assure that our customers our receiving the best possible customer experience while working on any billing disputeI appreciate you taking time to speak with me and sharing your honest and valuable feedbackIt is a crucial part of how we can continue to improve as a company to delivery the very best experience to our valuable customersPlease let me know if you have any additional questions or concerns and know you can always reach out to me directly at *** Thank you again for working with us on this matter and allowing us to fully resolve your concern.Have a wonderful dayJ*** *** *** *** *** ***
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To whom it may concern,We received a cancellation request from Ms*** on June 25, 2015. At that time she was instructed that the cart would be removed in days. Ms*** is correct in the fact that the cart isstill at her location. Due to driver shortage we
are behind on removals at this time. I have spoken with our Operations Supervisor and he will go out and remove the cart no later than Tuesday July 21st. Reference was made to Ms*** receiving a bill and no credits were showing. The last billing statement was sent on 5/20/15, our first contact regarding this issue was on 5/26/which was after the quarterly bill was processed. Credits are pending on this account and will process after billing on 7/20/15. Customer will have a refund which will be process and submitted on July 24th. Thanks,*** ***

Thank you for closing our account and removing all charges for services that were not renderedHowever, we are still owed a refund of $159.34. We paid this amount for the roll out trash
container to be delivered and it never was. We will not accept any response or remove our complaint until we are issued a full refund. We paid with check number *** on February 8,

Dear *** ***, Thank you for taking the time to share your thoughts and opinions about Republic Services. We greatly value your feedback and commentsWe believe listening to our customers is the best way to improve our service and the customer experience In your
comments, you mentioned that you have made several attempts to have a mattress removedWe do apologize for the delay and the lack of communicationRepublic Services does coordinate the large item pick-ups with another department that schedules and removes those items due to our trash truck cannot remove those large itemsWe do show that the mattress was picked up on 8/9/if that is not correct please let us know As a Customer Service Manager in Ohio, it is important that we not only meet your expectations, but that we exceed your expectations We thank you for your time and willingness to share your input and experience with us Sincerely, Tonia ***

We apologize for your ongoing issues. We have confirmed that your service was completed on your regular service day Friday, April 28th. Due to your ongoing issues, we will be crediting your account for a total of one month's service. We will continue to review your account with the driver to ensure service is consistent. We tried to contact you but were unable to reach anyone. Please feel free to reach out to our GM, Molly M*** at *** if you have any further issues. Again, we apologize for the inconvenience

First off I'd like to apologize for the inconvenience this situation has caused. I reviewed the account and found there was an outstanding Credit and Debit of $that had not be matched. I sent this over to my Accounts Receivable team to match and the account is now clean and
currently paid up to date. These unmatched balances were causing our system to generate the unnecessary collection letters. Again, I apologize for the frustration this has caused and if there is anything further I can do please let me know. We look forward to your continued business and our opportunity to provide you the service you deserve.Thanks,Shane O***Division Controller***
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We have serviced the customer and addressed their concerns

What adjustment? Please find attached my current amount due per your websiteI have not received any phone
call saying my rate was adjusted like I was told I wouldPlease attach documentation to support your claims of rate change and reimbursementIf this is how doing business with this company is I will gladly take my business elsewhereIn fact, I am still waiting on a supervisor’s phone callAlso, on another noteTelling me that my driver is on medical leave as an excuse for poor performance is outrageous! First, I should have never known this information and it’s not my business as a customer Second, the company should have made the necessary arrangements for the driver’s route so there were no issues to begin with

To whom it may concern: I spoke with Joel today regarding the missed glass services at *** *** ** ** ** *** **. I explained that the glass is normally serviced every other week and apologized that the containers have not been serviced. Joel was credited $
for the inconvenience and I have scheduled a driver to return to the location tomorrow. Feel free to call me or email me with any further questionsThank you, Skye W*** Republic Services Tell us why here