Nikz At The Top

Carts will be picked up within the hour

I spoke to Ms *** and addressed her concerns with assessing late fees and service interruption fees. She was more concerned that these fees are not printed on the invoicing. I explained the payment terms and we came to an understanding on how these fees are generated. As a
courtesy, I did credit $in SI fees and an additional $in late fees as she requested for a resolution. I did give her my contact information and asked her to call me with any future issues

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Again, on Friday, April 7, 2017, the driver missed the trash pickup, again after a guarantee from Tim Angelino that I would no longer have any issues with trash pickup

The credit has been processed to the customers account. They will receive a refund in the mail in 7-days

This location has transitioned into the *** ** *** *** franchise which is still be serviced by Republic Service, We will have a field representative meet with the customer to eliminate all confusion associate with his account

Mr***,We had no notice of your bankruptcy in We signed you up for service 2/1/because your name showed as the registered owner of this propertyThere is an audit done periodically by Republic Services to determine if all homes are signed up for garbage service
because the contract that we,must abide by with the City & County requires that we piany trash that is set out for collectionWhen a customer moves from their property they generally send in a closing power bill or they call the office to let us know that they are moving that is what stops the billing process.Your account remained in billing because we did not know you were not living there we have several customers that go back and forth out of town remain in billing for the serviceIf the power is off we cannot bill you for trash per the Ordinance.I will have a deletion letter drafted for you and email it to you on Monday to your email address you listedHave a great week end Mr***

This was an oversight and I apologize for any inconvenience. I'm processing the refund request of $today, which is the final credit balance on the account. Our Accounts Payable Department has told me that the refund check of $will cut on our next check run on Friday,
8/11. The check will be mailed out of our Corporate office with their check run process

We have talked with the customer and issued a credit for 1-year of service and discussed our franchise agreement and the requirements of the solid waste ordinance for mandatory solid waste services

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***r

This has been going on for over months nowThey STOLE money from us because they took money from our linked account with no auto withdrawal permission givenThat and the undisclosed “fee” that is
supposedly added to what they stole and now they won’t return any of our moneyThere is nothing to review I want my money back

I still have not received any phone call reguarding the acct being closed and would like to know acct is closed and what they are doing with my payment?

Good afternoon,I have reviewed the customer's complaint #*** regarding her refund and I have also reviewed her account. I can confirm that her refund was issued on November 17, and that it was processed electronically back onto her ***. I apologize for the confusion we
may have caused by not explaining that she should expect an electronic refund rather than a physical check refund. In the meantime, I have contacted the customer and left a message with my direct phone number. I can offer more detail regarding the refund if necessary.Please feel free to contact me at *** *** with any questions or concerns.Thank you,Mona R***Republic Services

It is our understanding the first check sent was cancelled, re issued, and sent again to the customer, satisfying her concern

Left a voicemail with the customer asking them to call me back in regards to the charges. I will be crediting off the amount

Dear ***,I have verified that all the balances have been removed from your account effective 03/07/and your account has been closed. RMS has also removed the balance from their record per our request. I sincerely apologize for any inconvenience these issues may have
caused you. Thank you,Razee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like detailed documentation as to who Republic spoke with at the City Managers Office; as well as the effective date of this solutionI would also like the contact information for the supervisor or person in charge of this solution at Republic This solution was provided to me months ago and obviously I am still having issues! I would also like in writing that I will be compensated with a credit on my bill should this issue continue as I have been dealing with this since November
Regards,
*** ***

Local Sales Supervisor, Jeff ***, called and left a v-mail. for Mr*** on the following phone # 908-601-8000. Mr*** returned the call to MrB***. They agreed upon Republic providing curbside collection from the home at no charge for a period of year in lieu of a refund
check of $2,800.Effective 4/1/

We have thoroughly reviewed this customer’s complaintOn 12/22/our customer service representative indeed waived the removal feeRegrettably the credit did not post on the accountOur system issues standard notification letters for all past due accounts Please note we have corrected
this error and the customer does not owe us any moneyHis account shows zero balanceWe sincerely apologize for any inconvenience caused by this system error

7/20/2017-Spoke to *** *** today and apologized about the delayed response. The basketball hoop was ordered today. I also gave her my personal cell number in case she did not receive it. Our goal is to provide fantastic customer service and although we don't feel the driver did
anything incorrectly, every customer deserves to be heard and it was unfortunate that we did not do so immediately. Wendy W*** GM