Nikz At The Top

Greetings,Customer's refund was entered on 3/27/in the amount of $269.90. Billing department had to wait for a billing cycle to complete so the cancel credit could be included in the customer's refund. Account was closed effective 2/27/by customer service per customer's
request. Refund checks are cut at corporate and should arrive between 2-weeks from yesterday's entry date

We apologize for the service issues that this customer had been having. One of our supervisory staff stopped out and gave immediate attention to the situation, getting their items picked up and alerting the drivers to the matter, but it seems that it was too late to satisfy their
needs. The account has been closed upon the customer's request, as they have switched service providers

Company raises prices after contract period significantly to encourage signing new contractsThey add hidden fees if you try and discontinue service that are higher than the monthly regular feesThey continue to bill additional fees even after the account is closed and paid in full.The account has
been closed effective The remaining balance of $has been credited to the accountCustomer should receive credit balance refund in 4-weeks

Complaint # ***I have reviewed the account, The account has been closed effective 8/31/We have waived the $removal charges for the containersThere is nothing due on the account, account now has a zero balanceThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Nathan P***

Customer was serviced on Tuesday, August Ray *** has left messages for Mr*** to return his callI understand that Mr*** would like to cancel the service but we, as the division, would like to make it right with Mr*** before canceling the serviceIf Mr*** would definitely
like to cancel the service, please ask him to call Ray CarrionI will be issuing a credit for $to include the $and $delivery feeWe would very much like the opportunity to correct this issue

Received confirmation today from the Operations Manager that new bins were delivered to the customer to replace the missing bins

As I mentioned before that my closing date 5/21/2017, please see attached.First, as of today, I have not received any refund since the parcel was available to view long time ago.Second, am I supposed to encounter for interested income and the hassles I've been having to just have my account done correctly. An example: if a customer pays her bill late, she will be charged for late fee and finance charge. And; in this case, it's being late to refund what I paid to almost up to a yearAm I supposed to get refund the exact amount with interest

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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Contacted *** and apologized for the poor service. Advised we will monitor this account and ensure that she receives consistent service. Offered one month credit due to failed service and customer agreed to terms. Offered a call back tomorrow to ensure recycle bin has been
emptied and any overflow has been removed

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Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This is the kind of response that I get from RepublicsThey are unable to even locate a bill that they sentThe billing address is St petersburg, the location address was Philomath, OregonPlease see three attachments

I have spoken to Mrs***We tried to remove her trash container on 07/but it was not available for removalShe was told that the date for the removal was going to be another day so she was not prepared to have it available on the day we came outThere was a charge placed on her
account of $for the trash cartShe called to let us know that the container was available for removal againThe trash container was removed on 07/but the prior $charge was not credited on her account. We have credited the $charge for her and, as a courtesy, also waived the $plus fees standard removal charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

The customer was contacted by Paolo C***, Sales Manager, who facilitated the closure of the accountPaolo apologized for the service issues and the response time.The container is scheduled to be removed on 7/28/Perhaps in the future, we can earn your business back.Thank you.Gail ***
General Manager

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Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I will call them for pick up of the trash can, but they have made it a bad business practice or times now of not picking it up with a scheduled time we agreed upon I have called them back and they made another time on their own in another week to come get it without me knowing twice I have explained to them I cannot leave the can out all week for weeks because I am in an HOA and have been notified by the HOA They claim to understand but keep doing the same thing I also am getting mixed messages depending on who I talk to that I don’t owe money, only to be called by billing the next day and told I owe a balance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have contacted our third party collection agency to have this account removed. The customer now has a $balance. We apologize for the inconvenience this has caused and appreciate your business

This customer's credit card has been refunded (it was reversed yesterday) and I will be responding to him apologizing to him for the inconvenience

In order to resolve this issue with our customer, Republic Services is going to do a second refund by check to Mrs***I spoke to her this morning to let her know that the check will go in the mail on Friday from our Phoenix office