Nikz At The Top

Revdex.com complaint ID# *** *** During the team’s investigation of the situation concerning ID#***, it was found the address in question was in fact still on our route sheet for the driver to stop and service from 9/18/until 10/18/This service generated the charges on the accountWe were unaware that the account should be closed prior to 10/18/because the customer did not reach out to Republic Services to end the service Republic Services is more than happy to remove our container from the propertyThe standard fee for this is $plus the standard $administrative fee and Environmental fees that are on the accountHowever, we did already agree to waive these fees as long as we are able to retain our containerIf we are unable to retain our container, there is a $charge for replacementMrMorency may contact us at the direct phone number (734)848-to schedule this removal at no charge Our company believes in being up front and forth coming with any fees assessed on accountsThis is why we believe in line item invoicesThe breakdown of every charge is on each invoiceWe strive to maintain open communication with our customers to support a long lasting relationshipRepublic Services understands unforeseen finances for our customers and this is why we have extended many courtesies to Mr***To recap, we have waived Service Interruption fees, backdated the seasonal hold when he called in, extended the seasonal hold longer than our standard practice, closed his account in the middle of a billing cycle, and we are willing to waive the removal feeHowever, we do expect the $payment for service from 9/18/to 10/18/The driver went to Mr *** house every week whether there was refuse out for service or not, we did the service that is expected of us Thank you, Lindsey P*** Customer Service Consultant Republic Services ***

Good afternoon,I have reviewed the complaint and have spoken with the customer directly. In my conversation, she indicated the container that is missing was purchased from a flea market and she estimated it to be over years based on the number of years she has lived in this home. She
also indicated that one of her containers had a note asking us to dispose of it but she was certain that it was not on the missing container. She did not see us take the container but her neighbor told her we did.Since the customer has indicated they are moving, we will not be able to re-deliver the company owned equipment they were previously using. Inan effort to resolve this matter, I have offered a monetary reimbursement of $25. This amount exceeds the value of a container of that age but it is our intention to resolve this complaint and satisfy the customer. The offer was made to the customer and she accepted over the phone.Please feel free to contact me with any questions or concerns regarding this matter. Sincerely,Mona R***Customer Service Manager

After researching the issue it appears that three accounts were set -up for this customer two through the CRC, the correct account number is #*** and this account is up to date and paidThe other accounts we will be closingWe have issued a re-delivery of the cart for today or no later than
TuesdayRepublic Services is sorry for any confusion in this matter and formally apologize for your inconvenience this may have caused youPlease reference the above account number for your records and thank you for being a Republic Services customer

Called Mr*** repeatedly after receiving no call back from voice mails left proceeded to email the following at ***:
Mr***:
We
received the Revdex.com complaint filed and we have called repeatedly at the number
provided ***. We have left various voice
mails in order to
resolve the outstanding issue. Below please find our findings
This
account was sas a paperless account and all bills were being emailed to ***
All other written notices regarding this account were however mailed to
the service address Nonetheless, Republic Services, Incin a good faith
effort will take the account out of collections and allow the former customer
to pay the past due balance (invoice attached) Spoke to Mrs*** shortly after sending emailShe was informed that we had already emailed her husband the outstanding invoiceShe stated, “She will make payment on the 1st of the month.”

This customer's credit card has been refunded (it was reversed yesterday) and I will be responding to him apologizing to him for the inconvenience

In order to resolve this issue with our customer, Republic Services is going to do a second refund by check to Mrs***I spoke to her this morning to let her know that the check will go in the mail on Friday from our Phoenix office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want the scam pifee removed as wellI went past the former duplex and the trash can is there where I left it upon exitThe 3rd customer service person indicated my account was given to another person for that address, which means they have the account and are going to have a trash canRepublic Services is not picking up my trash can, a contrived story to scam me out of my money, because the current resident will need a canIt will be a paperwork transfer and this charge is unjustI expect the public would agree with me if they knew this company was pulling this kind of unethical businessI might have been born yesterday but not last nightI want the entire contrived bill waived and my complete refund from May 13th until the end of the quarterAnd that is another thing, paying before I even receive service and having to fight to get my own money back; what kind of an operation are you running? 1) $refund 2) all charges removed 3) zero balance final statement as per original requestWhat a bad note to a business connectionGo steal from someone else! You should be paying me for all the time I had to spend on this mess
Regards,
*** ***-***

The $balance has been credited off the account and the balance is now showing a zero balance due (credit processed 6/13/17)I will reach out to the Customer and supply them with a statement showing the zero balance on the accountThank you, if any questions please contact Geoff J*** **
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am disappointed it took so long for the mattresses to be taken care of, but am satisfied that the company took responsibility for getting the mattresses picked up eventually
Regards,
*** ***

In August we were not collecting delivery or removal fees on residential accounts. September 1, this became a standard charge for all customers. When we advise there are no additional fees it pertains to their quarterly invoicing, not future fees regarding container actions.
All customers are now charged the $fee and we agreed to split the cost with Ms*** which is a fair resolution. There are charges we incur anytime we remove or deliver containers and some of these costs need to be passed on to our customers from time to time. I think the compromise is reasonable and Mrs*** will be responsible for the chargeIf you have any questions, let me know.*** ***Republic Services Customer Service Supervisor***

Mr***Republic Services of Brandywine does not accept cancelation cards from any competitor. In the past, we did accept cancelations card and ran into incidents of forgeryAt that time we thought it was in the best interest of our customers to call customer service and
cancel trash and recycle collection. I apologize for the inconvenience and hope you understand why this has become our business practice. I have prorated your invoice and your remaining balance is $17.08. Regards,Beth D***Customer Service Supervisor

I put in for a credit on this account and we will remove the carts

Some one did contact me to see what the problem is she said that she would close our account but was still charging us $ in liquidated damages for canceling contract. They did not hold up there end of
the contract and I am not paying them any thing the service was not acceptable and we where forced to cancel due to our renters being very upset about over flowing trash. I feel that if any thing we should be giving a credit for all of the missed pick ups. they should owe us money

Yes, but called them back, and did not receive any response in return.Sent from Yahoo Mail on Android

Left message for Stacey on 7/at 2:PM asking her to call me back in regards to this matter. I will follow back up tomorrow if I do not get a response by EOD today in order to resolve this matter

We apologize for your frustration and look forward to rectifying this issueAttached is your invoice dated 12/15/This invoice was pulled from our website, which is the same website you accessed. The invoice shows the $service interrupt fee that was incurred on 11/17/
because the 9/15/invoice was not paid within days of the invoice dateYou paid a portion of this invoice on 1/30/16, but not the entire amount listed under the "pay this amount"Another fee was assessed 1/15/because this invoice was short paid; which will print on your next invoice date of 3/15/16. The representative you spoke to advised that we could waive the most recent $fee, but the one from 11/17/could not be waivedHe was correct in saying this, as we have the ability to waive one service interrupt fee per year as a courtesyYour last $fee (assessed 11/21/14) was waived 1/28/Please call us in order to pay the one $fee and we will credit the other $We can get your account reinstated at that time as wellIn reviewing the account further, there does not appear to be any "billing issues". In order to avoid late/service interrupt fees in the future, your invoices need to be paid by the due date listed on the invoiceAgain, we look forward to rectifying this issue and continuing to provide you service in the future

Good afternoon , the removal fee has been adjusted off acct# *** The account is at a zero balance Thank you, Jacki M*** Office Manager Republic Services ***

Republic Services contacted Matthew *** on 3/28/at 10:13am and let him know that we would honor the original payment of $to reinstate his account. The account is being reinstated effective 3/28/17.Mr*** was also notified that in the future if his account was closed due to
lack of payment there were additional fees of $for service interrupt and if the cart was removed that a fee of $would be imposed to reinstate the account

Credits have been issued for any removal fees on the account and the amount of $has been refunded to the customer's *** CC ending in ***

Please close the issue, they resolved it yesterday but it is still a problem that they charge what they want and then you must negotiate
Regards,
*** ***