Now Homes Inc

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I called Avon and the battery they have is nearly year old as well, I contacted the autocraft store in medina and they have a April of batteryCan you please set it up so I could exchange the battery there? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The form response does not satisfy the extra energy and mileage that I had to drive to a second store to purchase the needed parts.Additionally, there is a discrepancy on the refund For the purchase on 10/and return on 10/I was refunded the full amount of $70.39.However, for the purchase on 10/and return on 10/27, I was refunded the amount with a difference of -$
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We are aware of what Mr*** describes and are currently working on a solutionWe have no ETA as of yet to provide on when this change would be implemented, but we would like to offer a $off of $Speed Perk coupon as we see Mr*** is a current member of our rewards programPlease check your email or feel free to make use of the following code ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We did locate the online order, but it was incomplete and had no payment attached to itUpon further review we did locate a valid rejection of payment for this order and it does seem that an Authorization Hold was taken for this order on 1/13/The Authorization Hold was released on 1/15/and no funds were taken or remain on holdWe are uncertain as to why the Authorization Hold was placed against the account, but our customers receive an order confirmation email once there order is ready for pick upAt this time there is nothing further Advance Auto Parts can do to assist and we apologize again for any inconveniencesShould Mr*** need assistance again he may reach us at ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** P.S Since the test equipment software upgrades it continues to be extremely difficult for your associates to provide adequate customer serivce. The "charge required" test reults is frustrating everyone including your employees. Just ask a few of your front line folks and they will tell you sometimes they are forced to test another known bad battery in the back room just to get a failure code to allow them to provide their customers a replacement to an obviously bad battery

Thank you for providing us with the opportunity to address the complaint that *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our customer
received while trying to submit their rebateWe have verified the purchase; however there is only one rotor on this online order, not the required. As a gesture of good will, we will issue a gift card in the amount of $(since brakes for only one axle were purchased,) which will be mailed to the address provided. Please allow 7-business days for processingThis gift card can be used in any of our store locations.Details of the rebate offer in question are below:*** Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Gold Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Purchase by: August 31, Redeem by: September 30, Details of rebate payment type from our rebate FAQ page below: *** Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We would like to apologize for the inconvenience our customer has experiencedAfter further
researching Mr***’ order, placed on March 1, 2014, we show that the AC Compressor purchased has a “year replacement with related parts purchase.” Unfortunately, since it has passed the warranty timeframe and the related parts were not purchased, we are unable to provide our customer with a refund
Our receipts clearly state that related parts need to be purchasedIf the parts are not purchased it can result in making the compressor not operate properly as contaminates will be circulated within the AC systemThis will cause the part to fail if the above is not done at the time of installation. We do not require the related parts to be purchased from us; however, the customer does have to have a proof of purchase for the related parts in order for the warranty to be valid To read more on our warranty policy, Mr*** can visit ***
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***Once we received this response back regarding this issue we reached out to our Claims team and the manufacturer SpartanSpartan advised that they have received the engine and would begin the inspection shortlyWe are uncertain what the cause of the delay was, but have been insured that we would have information regarding the inspection soon and at that point both Mr*** and our Claims team will be notifiedWe will be unable to assist further until the inspection is complete Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that the customer has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the information and apologize for the inconvenience this has caused the customer
Any pre-existing prorated warranties would still be in eligible for a discount even though Advance Auto Parts does not offer new prorated warrantiesWe will work with our field management regarding this store location to prevent future issues from taking placeWe would also like to assist the customer concerning this issueIf we can be provided with an original receipt we would be happy to assist with the prorated discount off a new batteryIf a new battery has already been purchased then we would request that receipt as well to assist furtherOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this
caused our customerWe see that our store processed his order for pick up in error. We have addressed the store’s training opportunity with their team. We are refunding the order today, and Mr*** can be expecting $back to his purchasing *** in 1-days.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. The district manager over the store, ***, has spoken with the customer regarding her issue with her wiper motor*** advised the customer that when installing wiper blades it is not possible to damage the linkage or motor to the wiper*** also spoke with the store and *** who both confirmed they did not mention to the customer the team member could have damaged the motor upon installationHe also explained the motor's are typically damaged when they are used during heavy snowstorm or when there is ice or frost on the windowDuring ***'s conversation with the customer, he stated, she became upset and began to raise her voice, not allowing him to continue the discussionStating she also used unprofessional language during their phone call which then prompted *** to end the callWe consider this matter resolved as the customer has been informed by both the district manager, as well as ***, there is not a possibility we damaged the linkage or motor

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We can advise that this is the current set up of the system and it is currently being reviewedWe can share this information with the appropriate Teams and appreciate the feedback concerning thisWe would like to verify if Mr*** was able to get assistance regarding the exchange on the serpentine belt Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We would be happy to look into this further and attempt to assist Mr***We were unable to locate a receipt of purchase and request a copy be sent to us via email at *** or fax at *** and put the reference number of on the receiptOnce received we’ll be look into this furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

At this time the General Manager *** has advised us that he assisted Mr*** by reviewing all of the relevant videoWe will be unable to assist further at this time as we have found no tampering or exchanging of batteries after Mr*** dropped it off for chargingOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We found that one of our Field Leaders contacted Mr*** about this issue and agreed to a refundIf Mr*** has not gone in for a refund then he may do so at his convenience and feel free to advise us of any issuesThis feedback was also shared with our entire Field Leadership Team above the store as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Both batteries provided to me were defective. I expect them to right this wrong. Expecting me to pay anything for another battery, especially considering I've had of them turn out to be defective, is unreasonable
Regards,
*** ***

In regards to the complaint that Mr*** has filed we would like to respond furtherWe have spoken to the store manager who informed us that he has taken care of the refund for our customerPlease let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Good evening, in reference to complaint ID ***, I will accept the second option for the $with me fully understanding the warranty going forward will be based off of the original date. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** called me and left a message only the day after I received a response from Advance Auto Parts through Revdex.com, *** didn't ask for any information prior to this as he said in his conversation with his managerOn August I mailed photos and an invoice to ***; however, I got the mail back on September from the post office; they couldn't deliver the documents because they were "unable to forward." On September 7, I went back to the post office and they told me that they had made a mistake and were going to resend the envelope with photos and the invoice to ***I expect for *** to receive the information by September 9,

Thank
you for providing us with the opportunity to address the complaint that Mr
*** has filedIt is important for us to hear from our customers and we will
strive to meet your expectations.
We have
reviewed the information provided and would like to apologize for the
inconvenience
our customer has experiencedWe request that Mr*** provide
proof of purchase for at least one of the sets of wiper blades he purchased so
we can research further. A purchase
date, amount, and part # for each wiper blade would be helpful
Thank
you for allowing us to respond