Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
Our General Manager has advised that we have refunded Mr*** for the battery and offered a gift card for the poor customer serviceWe have also spoken with the Team Member in question as well who had assisted Mr***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. *** We do see where the District Manager was the main contact to resolve this issue and that his resolution only an exchange of the partThe procedure for when a part has caused damage to a customer’s vehicle is to start what we call a Damage Claim and that would be the best way to proceed if possibleWe need several things to start this process which would include the part that caused the damage, install invoices from a certified mechanic, and an invoice of repair from a certified mechanic or if possible two estimates of repairWe also have a form that we require to gather information on the vehicle, part, and damage done which I will attach to this response. Once all information is gathered we would consult our Warranty Claims team and then if the information is approved it is then sent to the manufacturer of the part to test the part and review the information provided at which time they would approve or deny the claimThis process can take up to days once the manufacturer receives the part and information sent to them Please attach any invoices/estimates or you may fax them to *** and also email to *** and include your reference number ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We appreciate the store location and found the proof of purchaseWe spoke with the Manager *** N and she advised that if Ms*** came in and allowed us to test her electrical system (battery, alternator and starter) then we could exchange the batteryWe would require to find no additional vehicle issues however that may be causing the battery to be losing chargeWe request Ms*** go into the store and work with them on this issue and if any issues take place we may be reached at *** *** * and her reference number is ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If Auto Part review the ordered clearly, it does show that I have two items to be pickup at two different location. I got the wheel cylinder where it suppose to be pickup. The complaint is for the second item and the second location. Auto Part still think that it is my fault for picking it up at the wrong location. It is amazed, Auto Part did not even analyze the order. If Revdex.com agrees at online order always have errors that I am satisfied with AUTO PARTS RESPONSES.
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience
caused to our customer. We reached out to the District Manager over the area, ***, and he has partnered with our customer’s local store. We would like to ask Mr*** to return to the store with his receipt and gasket, and General Manager *** at our *** *** store will take care of the returnOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am a SpeedPerks member and, as a result, the subject store has my purchase record in their system, under cell phone number ***, including the subject battery.With respect to the *** battery, that purchase is irrelevant to my complaint I'm not asking Advance to cover that.I'm asking Advance refund my Advance battery purchase, since they did not honor their warranty and lost my battery.Any warranty provision requiring that a battery "test bad" is likewise irrelevant, because it was tested at least twice by Advance and they failed to detect the battery's failure (the fact of which is obvious, since my replacement of the battery at *** instantly cured the problem), because they didn't report to me the results of their overnight test (when I left it with them for recharging and testing), and because they lost the subject battery, which now makes testing impossible
Regards,
*** ***

In regards to the complaint that Mr*** has filed we would like to respond furtherThis afternoon we called Mr*** and left him a voicemail. We would like to obtain proof of purchase, and then send his brake fluid to the manufacturer for inspection. This is our standard procedure for customer damage claims. Any reimbursement would be dependent on the manufacturer’s inspection.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We would like to be able to assist, but have been unable to locate any store locationWe will need to speak with the store to further assist with this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, I told the lady the year make and model of the vehicleThere's only one brake light switch on a Chevy HHRAdvanced auto site and nearest location both understood what I was talking about and gave me a more reasonable priceBut did not have the part in stockSo I went to their competitors
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. It is funny that you must pay up front to get an engine, but you must wait 4- weeks to get a dime back on a warrantyI am going on the the 9th week on a expedited matter
** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To follow up, no, our warrantied alternator was not honored at the Advance Auto Parts location on *** ** *** *** ** We were forced to prchase a new alternator and no compensation was received for the old warrantied oneThis was the part we tried to swap after the whole fiasco with the serpentine belt and tensioner, that alerted us to the issue with Advance Auto Parts' warranty process. Thank you for your time in researching this issue as a lack of resolve on this matter has since deterred me from making a purchase with AdvanceI look forward to this not being an issue in the future as we continue to purchase new vehicles and perform our own maintenance
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
It appears that the dispute was recently accepted and we show a refund was provided to Mr*** via *** for $We have addressed this issue with the store as well to prevent this issue from taking place againWe have refunded order numbers *** and *** $each for a total refund of $back to Mr***’s *** account for the inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our
customer has experiencedWe have tried multiple times to contact Mr*** via the day time phone #, and it goes to a busy signal. On 5/25/16, we left a voicemail on the evening phone # provided and have not heard back. Due to the opportunity received, we are mailing a $gift card to our customer as a gesture of good will. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for
providing us with the opportunity to address the complaint that ** *** has
filedIt is important for us to hear from our customers and we will strive to
meet your expectations.
We have reviewed
the information provided, and would like to apologize for the inconvenience
our
customer receivedWe have spoken with our customer previously; and have
advised that we will be mailing ** *** a check for this refund. Please have ** *** make note of reference #
*** for the $check we are mailing to the address we were
provided. The check should arrive in
7-business days
Our promise is
to provide superior customer service and offer high quality products when you
need themThank you for allowing us to respond

After reviewing my statements from my bank and speaking with the corporate office of advanced autoI made a few purchases using my debit card. Apparently they did worse then I originally thoughtThey said I paid all in cash and returned all the items on sept, 9th which is not the truthI do
have receipts that are not too visible at all and I had way more but I trusted *** and let him take them that day I was in thereI am going to request that they send me copies off all the receipts they have for my account and I will send copies of what I have as well as my bank statements That will corroborate and reveal actually what they did and how much they actually took from me hopefully or at least a better view of what actually happenedThey requested I send them all I have as wellI am a little skeptical on sending them everything I have simply because I don't know from a legal stand point where I sit and as far as getting my money back honestly for obvious reasons being the prior dealings with their company and the mistrust incurred during that time. The Woman I spoke with on the phone from their virginia office said that in her system it says I paid all in cash and they refunded me all in cash she also stated that I returned all the items and that's not even the truth and with my receipts that can easily be shown not trueI will gather all I have in receipts and statements from my bank but I know this for certain they did not give me any cash back or a military discountThey did treat me horribly and I honestly still can't believe itThe woman I spoke with said that those two men that were involved are both no longer working there. I will send additional information ASAP Thank you very much for your time and patience. sincerely, Jose ***

I have reviewed the response offer made by the business in reference to complaint ID ***For your reference, details of the offer I reviewed appear below.I was contacted by email about this issue and have respondedThe attached picture shows all of the stores informationI would like another response given that now the information is given twice and there was NO offer given. Thank you, *** ***
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr***We have found the purchases, but are not positive about the store location Mr*** visited when the issue occurredWe contacted the original store of purchase at *** *** *** *** ** *** and spoke with General Manager ***He advised he was not familiar with this issueHe stated that he would be happy to exchange the battery if this is the case, but would need to inspect to make sure it was a defect and not damage done to the battery by an outside force Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I am rejecting their response$off $does not resolve anythingThat only requires me to go spend more money in their store and deal with the same people

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
We have
reviewed the information provided, and we were able to find the battery
purchase from 2/19/for Mr*** Jeep.
We would like to issue a check for the $purchase price to the
name and address provided.
Our promise
is to provide superior customer service and offer high quality products when
you need themThank you for allowing us to respond