Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided, and would like to apologize for the
inconvenience this caused our customerWe see where our customer called our Customer Care Team on 4/25/16. It appears the analyst who took the call reached out to the store, and the team member there advised her that the hitch appeared to have been installed for some time. Unfortunately, our refund policy requires parts to be in new condition for a refund within days. Due to the opportunity received, we will be mailing Mr*** a check for $as a one-time courtesy to the address provided, and it should arrive in 7-business daysSince we are refunding the part, no further warranty will be honored on it; but Mr*** is welcome to keep it. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize for the
inconvenience this caused our customer. After speaking
with the district manager, we were advised that on Mr***’s last store
visit he assaulted one of our team membersMr*** was escorted from our
store by the local police
Due to the opportunity received, we will mail Mr*** a check
for $232.27, which is the amount of the battery refund in question
Thank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***. We have reached back out to our Financial Team and they advised they were delayed while researching the issueWe requested an update via email once Ms*** was spoken with and we have received that emailWe have been advised that Ms*** has received a phone call and the issue was resolvedWe request that Ms*** confirm this for usOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We received a call from Advance advising the account was no longer going to be handled by the collection agency and they proposed a resolution and payment arrangements directly to AdvanceThey also advised we would be receiving an email from *** (the collection agency) confirming there was no credit reporting done on their partI have not yet received this email or document from *** confirming thisOnce this is received, I will consider this resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We do attempt to have all our store locations assist customers in the same fashion, but we do have to advise that returns with or without a receipt or at the individual store’s discretionWe have requested the District Manager, ***, who is over both of theese stores contact Mr*** back to speak with him further concerning this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Ms. ***. We show where we spoke with Ms*** previously concerning this matterThe General Manager of Store # *** *** * *** *** *** *** *** ** ***, advised that they had received documentation from the dealerThis documentation supposedly advises that the vehicle’s alternator was defective and had caused the issueIf Ms*** can submit an invoice or estimate from a certified mechanic specifically stating that the battery installation caused the issue then we will work with our Field Management to find a resolution for the issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The warranty I received is with Advanced Auto Parts and not the third party company (*** ***). The amount I received ($350) from Advanced Auto Parts doesn't come close to covering the cost of labor for the second installment of the transmission. Both repair costs for the transmissions were in excess of $That is the standard cost as per all local certified garages and all reviews of standard labor rates on the internet. Why should I have to pay labor a second time due to the defective transmission I received from Advanced Auto Parts?
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have
been in contact with Mr*** in regards to filing a damage claim. Our work on this will be ongoing. Typically, damage claims depend on manufacturer’s inspection; and we are working to retrieve the supposedly defective part. To date we have received email communication from our customer, and we are working diligently to process his claim in a timely mannerOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us knowTell us why here

In regards to the complaint that Ms*** has filed we would like to respond furtherDue to the opportunity received, we will issue a $check to Ms*** as a gesture of good will, and as a one-time courtesyShe will receive the check in 7-business daysGoing forward, we suggest Ms*** buy her parts directly from the garage if she wants her labor covered. We did however empathize with how quickly she experienced a defect in the part. Please let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We spoke with the District Manager, *** ** and he confirmed that this issue took place and agreed we should assist Mr***We will refund the $for the part and it appears by the last invoice that there are $in overdraft fees we will pay as well for a total of $Please advise if this amount would be correct and the best address to mail a check toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In regards to the complaint that Mr*** has filed we would like to respond furtherWe have spoken to our field leadership team over the *** *** *** and we will be happy to take care of an exchange of the sensors in questionMr*** need simply ask for a managerOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See attached photos of receipts
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We have reviewed the information with the Senior Analyst from our Claims Team and the claim is deniedThe reason is due to the fact that the 1st Volkswagen (*** **) diagnosed no issues found after installing a new batteryMr*** was then able to drive the vehicle from the *** ** location to his home in *** **The 2nd Dealer (*** **) then diagnosed the main multi fuse was damagedIf the main multi power fuse was indeed damaged/broken then the vehicle itself would not have been able to travel from *** ** to *** **We can at this time only gather that the damage would’ve occurred from the *** Dealer to the *** Dealer and would have not involved Advance Auto PartsPlease see the attached invoice showing the 1st Dealer advising everything was fine with the vehicleOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***This issue did originally take place in December of as Mr*** describedOur manager at the time had requested Mr*** take his vehicle to a licensed repair shop to correct this issue and we would correct it if the invoice or estimate of repair showed damage caused by the battery installMr*** contacted us and provided the invoice on 9/17/Unfortunately too much time has passed to confirm what did or did not take place from months priorOur Field Leadership Team did advise they would be willing to offer $total for this issueThis is the final offer and Mr*** has denied this previouslyIf Mr*** would like to accept this then we would be happy to send this via check from our Corporate HeadquartersOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We
would like to advise that when addressing “Limited Lifetime Warranty” the Lifetime aspect is referring to the Lifetime of the part itself as wear and tear is not covered and Alternator would eventually wear out due to useIt would appear that based of this that the Warranty of the part in question should have ended around 2013, based on average life expectancy of alternators See a link for our warranty further belowWe would be willing to assist Mr*** as a good will gesture if we can receive some additional informationIn order to assist we would request the receipt of exchange/purchase of the alternator from Advance Auto Parts or a store location so we can directly locate the receipt in our systemsWe also would require a new receipt of purchase for an Alternator, even if from a competitor, to reimburse the purchase from AdvanceIf Mr*** is unable to provide this information then we can honor an exchange from a nearby store locationOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We
have contacted the manufacturer of the product and advised the issueThey confirmed that they are shipping the missing washers to Mr***The time frame that was advised to us is by the end of this upcoming weekWe have refunded the order $for the inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and we see that Mr*** had a duplicate
account with a yahoo.com email address. This caused his rewards to get sent to the wrong email address. His current account is up to date with the phone number provided and Gmail address provided. We have issued three $off $codes to his Gmail address. We do see where mark earned these rewards, and want to thank him for his business. Going forward, if any help with our loyalty program is needed, we welcome Mr*** to call customer care at *** *** *** Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know