Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***
We have found that a refund was provided for this part at this timeOur return policy does state that electrical parts cannot be returned, but if an item is resalable then it is at store discretion to accept it back as we are not aware of what has happened to the part while not in our possession even if in the original packagingWe will share this feedback with our Field Leadership Team above the storeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Then I would like a explanation of the customer service difference at the location at question versus the one that honored my request

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We would be happy to review this further with TREAdvance Auto Parts does reserve the right to limit returns at any time for any reason, but we would like to know more about this issue as it sounds like Mr*** should not have been denied based on his informationWe would need the receipt provided at time of denial to proceed furtherPlease attach that here, email to ***, or fax to *** and provide the ticket # ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr
***I have reached out and spoken with our store # *** locationThe Assistant General Manager Matt has agreed to refund the customer for the battery due to this issueWe are uncertain as to why the store originally denied the refund, but possibly they noticed signs of use which would mean the battery would only be exchangeableThe Assistant General Manager as I mentioned before however will assist regardless in this instance and Mr*** can go to the store # *** whenever is convenient and if any issues arise then Corporate HQ will be happy to assist at *** option option and a reference number for this incident is *** Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Hi,Thank you very much for your help, it is much appreciated. ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have reached out
to the store manager, ***, and he has been in contact with *** regarding the situation. Our last update from *** indicates he has contacted *** and provided an alternator at a discounted price.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It's been over a year and I no longer have the receipt. I was told at the time of purchase that if I had an issue that the information could be pulled up in their system. I do have a bank statement that shows the purchase, pictures of the battery purchased from Advance Auto Parts, test result of battery from the dealership, and receipt for new battery. I would like to be refunded for the cost of the new battery. Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***. The information may be sent to us via fax *** or email *** and please attach our reference number ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr** *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have
reached out to the District Manager over this store to address the training opportunity. We appreciate Mr** *** for bringing this to our attentionWe have added a $off $or more Speed Perk Coupon to this Customer’s existing accountOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We
have spoken with our District Manager, ***, and he advised that Mr*** was going to come into the store location for a refundOur District Manager also advised he would work with the store location to correct this issue going forwardOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the
inconvenienceIt seems that our customers order was placed under payment reviewAll online orders are subject to order verification and can take up to 12-hours to completePer our online in store pipolicy our customers will receive an email once the order is ready to be picked up in store Due to the opportunity received we would like to extend a 20% discount which will be placed on our customers online profile, terms and conditions will apply Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

We have reached out to the district manager, ***, again on this matterHe advised he spoke with the customer and agreed to meet with him yesterday to evaluate the item's for a possible return, as well as speak with him regarding the notes left on the customer's account*** advised that he was at the location for the entirety of the day yesterday and the customer had not come in to have the parts assessed or speak with himAt the customer's request, we can certainly reach back out to *** to possibly arrange a second meeting between him and the customerAt this time, however, the district manager has attempted to resolve the case but the customer has yet to bring their parts in for assessment for a possible return.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
KIA Service Center insists on the cause of the damaged timing belt, engine valves was due to the failed water pump purchased from Advance Auto Parts not because of any wrong work performed by KIAThe reason why the timing belt and its related parts such as water pump were changed in so that what happened now would not happen for at least 70K milesHowever, it has been only 20K miles since thenKIA Service Center completely blames on the failed water pump and claims Advance Auto Parts should be responsible for the labor and parts for this extensive and expensive repair. Therefore I should be reimbursed for the cost by Advance Auto Parts
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We will follow up with our warehouses and address this issueWe have refunded the Master Card used ending in *** which was used on these ordersMr*** will see two refunds in the amounts of $and $and will take 3-business days to returnOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In
regards to the complaint that Ms*** has filed we would like to respond
furtherWe have spoken to *** who called on behalf of Mr***Due to the
opportunity received, we will issue a $check to Ms*** which she will
receive in 7-business daysPlease let us know if we can help further
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have been in contact with Sedgwick insurance and provided them the details of the claim and supporting documents.They are going through an investigation process. There was no time table given on when their response would be received
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease let the people at Advance Auto know that I appreciate them acknowledging what was wrong and rectifying the situationI will most certainly be doing business again with them in the future.
Sincerely,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We would like to speak with our store to look into this issue furtherWe request Mr*** inform us which store this took place atOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The 20% off that the retailer claims to have sent me 'for the troubles' was a limited offer which would have forced me to make a purchase within hoursA fact they 'conveniently' left out of their responseIt reeks of the same kind chicanery involved in the Speed Perks shell gameToo many numbers and 'gotcha' parameters to be worthwhile, and ultimately the whole Advanced Auto Parts advertising contraptions prove to be only head-ache inducing
Furthermore, their attempt to indicate that calling a robotic phone system would be any less de-humanizing is just laughable.There are just too many choices of retailers to buy auto parts from than to have to deal with these sticky-tricky tactics!
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***