Optics Fast Inc

The customer ordered and paid for 2 sunglasses to be repaired. Customer sent in their frames and we repaired the and shipped the item to the customer’s confirmed billing address via [redacted] tracking...

number [redacted] and the other shipped as it was not fixed properly the initial time via [redacted] on 8/** .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Shipping should be covered by customer if you actually do any work. You did do something wrong - you misrepresented your service and what you actually do. Otherwise you wouldn't have this number of complaints.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I called to ask about replacing my frame with a frame I could use with my current lenses. The customer service representative was so rude. When I asked her to explain what she said...she rambled on about how short staffed they were...and kept rambling on and not helping me. I just hung up the phone. I then email the company's customer service to explain what transpired. Expecting to receive an apology....here's whet they said: " With 10,000 orders a month, you won't be missed". I replied with"no wonder your customer service people are so rude, it comes from the top". I hope that people read these complaints and don't buy from them. Exceptionaly poor customer service. Makes you wonder if their product is any good as well.

Revdex.com:
At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted]...

[redacted]
Dear [redacted];
Thank you for you note about the Optics Fast outfit  I can almost guarantee you will never hear from them,  they will not ever answer the phone, if you leave a message it is never returned .  I can guarantee they are just a bunch of crooks.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have just experienced what so many others have gone through with this fraudulent company, OpticsFast. I had the misfortune of dealing with the infamous Becky S in the so-called customer service department through some interesting email correspondence where she made several off the wall unprofessional comments. She is the only one who answers emails. There are no supervisors. This is NOT a real company by any means.
Do NOT fall for believing that OpticsFast actually has the eyeglasses that you want in stock. Becky S gave me the EXACT same run around that she has given many others. Another reviewer on Trust Pilot by the name of [redacted] went through the EXACT same ordeal that I did. She posted on October [redacted], 2016:
[redacted]SOUNDS FAMILIAR DOESN'T IT? They treated us both in the exact same manner. A REFUND should have been offered in both cases but it was not. I was also in the same position as [redacted] because I had to contact my bank about this fraudulent charge to dispute it.
OpticsFast gives everyone the same story when they can't obtain the glasses shown on their website. They tell LIES! They also do NOT offer refunds at all. Instead, they try to sell you frames that they actually carry.
I REPEAT! DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION!!! YOU WILL REGRET IT!

Revdex.com:
At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted].
Sincerely,
[redacted]

There is no demand for payment just a friendly request as a human being.

tHE CUSTOMER REAIR WEN TO THE LAB ON 8/* AND USUALLY TAKE 1014 DAYS TO OGET COMLETED

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

What mistake was made.  You ordered a pair of glasses and not sure what the mistake was

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Total scam. Did not send my mom back her original frames. Do not use this company.

Revdex.com:
At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted]. I did chargeback the charges through my credit card company. As the company had my sunglasses (2 pair) for 3-4 months, then sent them back in the same bag I sent them to them and neither were repaired AT ALL. Both pair had their arms still broken off. 
Sincerely,
[redacted]

This company is truly a rip-off BEWARE!!!!!!. They used elmers glue to repair my Tom Ford eyeglasses, sent them back without cleaning and then glasses simply came apart in the same place (temple connection) in a couple of weeks.
Company said send them back and they will repair again, but I read that many people never get them back again if they complain. BEWARE!!!!!!!!

The sales department becomes the collections department. If you start the online process they bug you to death to collect for a shipping label. The say they generate the label early in the process and you have to pay even of you decide not to use the shipping.

Slowest service, worst customer service I have ever received.

This company accepted delivery and signed for two pair of my designer sunglasses.
I have the tracking number and the person's name who signed for it. They basically just claimed no responsibility, were rude, unhelpful and probably steal and resell designer sunglasses. They in effect stole mine- replacement value $800.
[redacted]

We generated an label and paid our cost to close this deal.  Its only fair the customer pays for our label if he doesn't send in the eyewear.

Review: Product (simple pair of standard Maui Jim) sunglasses ordered online for overnight delivery. Claim on website was to allow one business day for processing but when product wasn't received two days after ordering an email was sent inquiring as to product delivery. Claims by company that they ordered frames and that it would take a few weeks to arrive to them. I did not order frames and I certainly didn't order Maui Jim frames that might have substandard lenses in them instead of Maui Jim lenses that come with the sunglasses. I asked to cancel order, however, they would not cancel, hammered my credit card immediately and then told me I had to pay them 20% for cancellation. They are running a scam to get 20% on every order and they have nothing to send people. This is a straight shake-down business and should have the State Attorney of NY investigate them under RICO laws.Desired Settlement: I think this business is obviously operating with impunity within the State of New York and should be investigated for interstate fraudulent activity by the State Attorney of NY. I have already called Visa to credit the account due to this fraudulent activity.