OpticsFast

On 6/**/the customer sent in there frames for us to repair the frames. We received the frames and sent both to the lab to get worked on. Upon completion we shipped the item to the customer’s confirmed billing address via *** tracking number *** We are now
in receipt of inquiry attached and are disputing the inquiryCustomer claims they were not as described, in which case they left here in perfect conditionNot sure what she means by not as described, but all we did is repair a broken pair of frames cardholder sent in. In any situation we strive to have 100% satisfaction, but if the customer is not happy, they have days to return the order and receive a refund. As we state on our website below, which I have included. We never received anything neither back, nor did cardholder contact us that they are returning anything back or of any issue to resolve They cant keep the money for services performed without sending back the item so we can resolve Since no return was ever made, no credit is due here

We have nor order in our system under this name or order #

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
OpticsFast continues to say the same thing over and over. They scammed me and many others. I would never send anything to you again
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The business responded with "what was not done" Again, I have repeatedly replied to this The glasses were submitted to OpticsFast in good faith for a repair The glasses were returned with no work being done and no explanation why the work was not done If the work was never done,, the warranty is not in place Warranties are for items purchased or repaired These glasses were not purchased nor repaired therefore their warranty is not in force. Please review the numerous complaints and responses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Your original order was in March of 2016. Since we could not repair that order, we offered you a brand new pair of Tiffany's with prescription and shied to you on May *, 2106. You have no orders with us in July

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved.I already addressed the order numbers with my previous responses. It was first order *** and then was order ***. Lets just close this complaint and note that the consumer was cheated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
The order has not been voidedI continue to receive threatening emails from the businessSee attached
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Sincerely,
*** ***

We did issue a shipping label to customer in which case she did not use after it was generated, but we were able to get a refund for that label and cancelled the invoice estimate

At this time, I have been contacted directly by Optics Fast Inc regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]I was contacted by phone on Sunday (12-**-15)Receive email on Tuesday(12-**-15)Telling me that my glasses was being
shipped on 12-**-priority ***-***Waiting to see if they come and the condition
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Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I have all the necessary information to prove that they still have my product that was never returned to meHow do I proceed from here as I feel at this point that this is a case of theft.Please adviseThank You
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Sincerely,
*** ***

customer was problematic from the very startshe mistakenly didnt indicate she was sending pairs & called after she already shipped to adviseshe flooded us with calls & emails to make sure we received both pairswe finally received them sent her an estimate quote where she complained
was too expensivewe resent her a new invoice for the return shipping to have the glasses returned back & still havent received paymentuntil the shipping is paid, we cant NOT send back the glassesIn addition every time customer called we have each & every representative complaining the customer was condescending & cursing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please see the email correspondence below from your business stating that you have received my eye wear for repair. *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** ** *** Thanks for your repair order. We have received your eyewearPlease allow 1-business days to receive a quote regarding your repairOnce the invoice is paid, it will take an additional 7-days to fix and ship your itemA tracking number will be sent to you via email once the item is shippedIf you have any further questions, please dont hesistate to contact us*** Becky S*** *** *** ***
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Sincerely,
*** ***

As the customer stated, they sent in to repair a "frame leg" That is the same thing and used interchangeably as a frame templeThis case is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We replaced the lens with a Costa Permit lens code TPT which is a blue mirror. if the customer has an issue the can send it back and we will redo

Since you have filed a dispute we will deal with *** for the resolution. You were told if there is something wrong send it back under warranty as the website states
***Repair Services- All repairs are guaranteed for days from date of
deliveryWe will provide a day warranty on the repaired portion of your eyewearThe warranty will protect you against any breakage happening at the same spot that we repaired. Things that are simple should be left simple and not complicate this matter

***Once you complete the checkout form , you will receive an order number and an email with a FREE pre-paid shipping labelWe recommend you use our shipping label which utilizes a signature confirmation so your item can be tracked onlineSince
we are investing into this shipping label, if you decide to cancel your order, you may be asked to make the payment for the label if its deemed necessary

The customer did send in pairs of eyeglasses with missing rhinestonesWe sent them to the lab and did our best to match up rhinestones that were missing totallyThe rhinestones obviously are not from the manufacturer, since the frames are old and discontinued but we did our best to match them
upWe have refunded customer partially as courteous

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: the business was immediately sent a photo regarding the non repairBusiness aknowledged over phone the that repair was not doneI did not feel comfortable sending them my glasses back due to numerous complaints via Revdex.com and *** regarding glasses that were never returnedI requested a partial refund in lieu.of returnBusiness was increasingly abusive and beligerentStated they throw Revdex.com complaints into the trash They are not conducting business in good faith.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***