OpticsFast

We are sorry to hear that and will address that issue internally

Sorry for the issuelets go with a brand new frame for a discount

Desired Outcome/SettlementDesired Settlement: No further contact by the business I want my billing and all contact information removed immediately from site and any parties associated with them This has been done as requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Business responded and said I falsified report.  This is not true.  I received a refund from my credit card company because the credit card company is familiar with complaints on Opticfast.  I repeat that this company does not do good business. I have kept and taken pictures of their responses and their work and my returned glasses.  I have proof of all I have said.  These are not good people.  BEWARE. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because]
 
 I contacted the business the day I received the glasses.  They said they would refund me partial credit for the unsatisfactory job.  I never heard from the company again and this I why I contacted the Revdex.com.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We had to pay for the original shipping of this item, which was supposed to be free.  We will not pay for return shipping. We just want the frames back without them having done any work on them. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Optics Fast Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

They did not confirm whether or not they will stop harassing me. I'm now getting texts at midnight; this is getting out of control. I've responded via text MULTIPLE times asking for them to stop texting me and I get responses like "why?", "stop what"?, "why can't we go with another style instead to complete this order", etc. after I've told them at least 20 times to cancel the order. The latest response from the rep is attached.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Your RMA # is [redacted] You may go ahead and send this item back to my address at :     [redacted]
*
[redacted]
*
[redacted]
[redacted]     Once we get it back I will contact you.   1. There is a 20% restocking fee on all returns for any...

reason. (you may read about this on [redacted] 2. Shipping costs are NON REFUNDABLE 3. Shipping Insurance is NON REFUNABLE.

There are no refunds on RX/Repair Jobs.

Once a customer puts in a order, we send the a prepaid shipping label.  We await the frames to arrive and get them processed in.  After a few days, if not received, our system sends a reminder tat the order is still pending and active and to advise on when they mailed so we can track them...

for the customer.  We have not received anything from the customer to date.

Not sure what the complaint is about but this order has been cancelled on 8/**

Not sure what the complaint is about but the customer never sent in a job for us to repair.  Thus there is no shipping costs to send anything back after the repair is complete.

We reviewed the inquiry , and to rebut any issues, we see none that exist. We sent customer an estimate and he bargained it down to a price both parties agreed to repair his frames

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

see my prior response and proof of double charges!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

What mistake was made.  You ordered a pair of glasses and not sure what the mistake was

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company did not ship me the prodcut I ordered.  They shipped the wrong style/color AND THEY WERE USED SAMPLES which was NEVER DISCLOSED on thier website.  There is no way I should pay return freight.  This is simply a jike at this point and I have alerted the Attorney General of the State of New York regaring their business practices.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We disagree and feel you are responsible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] in an email is an appreviation for cursing. The response you give for the follow up in itself is unprofessional. The refusal to apologize for mistreating a customer who entered in full faith to use your service is unacceptable. Please learn to work with your clients in a more respectful manner. Regards [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]