Origami Owl

Review: I placed an order for my Mother a necklace and charm holder with charms for a gift and NEVER received the main product, finally they sent 2 charms found in the mailbox when I called them they said they had sent the items FedEx and I should have received them! Bottom line I called for months and got the run a round I am a college student and really didn't have the time or money to lose but I love my Mother and wanted this for her after all I promised her this gift! Now I have 2 birthstone charms for her with no pendant! All I wanted was my product!!! I made one more call and told them I was gonna talk to a lawyer in hopes of the scare to give me my items and they refused to talk to me now for sure! I can't afford to get a lawyer over around ah underfed bucks! Just didn't know what else to do! I have never made a compliant before this is my first and hopefully my last! It's sad to beat someone out of something so small to get complaints over beautiful jewelry. :(Desired Settlement: Give me my product Please.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for this issue. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the compliant and found your original order #[redacted] was shipped and delivered on 05/11 at 11:40AM with FedEx Tracking #: [redacted]. Our Designer Care Department has placed an order #[redacted] on 10/28 for the remaining items, [redacted], and [redacted]. Currently at this time there is no tracking information on the order and I have requested additional information from our warehouse to confirm the orders shipping time. I will follow up with you directly to your email [redacted] with additional information by end of business day. Please contact me directly at [redacted] with any additional information or questions.

Thank you for your patience while resolving this concern.

Review: I returned my at home business kit. It was opened but nothing was used or missing. I returned this at my own expense within the refund period. This jewelry is cheaply made and I don't want to sell it. I have emailed customer care 3 times with no response asking for my refund. The product was delivered to their returns address 9/16/13.Desired Settlement: Refund my credit card immediately.

Business

Response:

[redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint and found order [redacted]or your Business Kit has not been returned back to Origami Owl. We will not be able to issue a refund until we have received the product. Can you please provide me with the return tracking information for the package? You can contact me directly at [email protected].

I appreciate your assistance in resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted]r

This packages was sent via UPS and received 9/16/13. I have now sent this tracking info to the company 2 times over the last 3 days with no response. UPS tracking # [redacted]

Business

Response:

[redacted]

Thank you for the additional information. I do apologize unfortunately I was unable to view any information for the USPS tracking # [redacted] I have attached a screen shot for your convenience. Please advise if I have accidently wrote the wrong information or if you could please send me a screen shot of the tracking information for our records.

Thank you for your assistance.

Review: I hosted an Origami Owl jewelry bar party at my home on June 5, 2013 under the designer (sales associate for the company) [redacted] from [redacted]. I paid for the Hostess Exclusive items which was deemed a $128 value and included the large silver living locket, silver flat oval link custom chain, large living black locket with crystals, 16-18" black ball station chain, aqua key to my heart charm, aqua heart lock charm, April round birthstone, silver heart charm with crystals,bright eyed owl charm, black accent stone, and small black quadrafoil dangle. Due to my party sales being in the $700-$849 range, the portion I was to pay out of my pocket was $40+tax which I paid in full by check. It's been nearly 3 months and I've received NONE OF THESE ITEM! I've called on numerous occasions and have spoken with a [redacted] and [redacted]. I've gotten the run around on both occasions and flat out lied to by [redacted]. I received an "escalation number" of [redacted] and was told to call back once again to check the status. Now the number has been temporarily disconnected. Great product, horrible company and horrible customer service.Desired Settlement: I want these items shipped to my home within 7 days. If these items are no longer available I want to be able to choose $128 worth of items in their place and have them shipped TO MY HOME WITHIN 7 BUSINESS DAYS.

Business

Response:

[redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint for Party #[redacted] under Designer [redacted] and found no order placed for the Hostess Exclusive ([redacted]) in any of the orders in the party. We are unable to complete and fulfill a Missing Item Form for an item that has not been ordered. We have reached out to Designer [redacted] to contact you directly regarding this issue. If you are able to provide the Nest with any additional information confirming the Designer approved the Hostess Exclusive you may email me directly at [redacted].

We appreciate your assistance with this matter.

Review: I host a Origami Owl party out of my house. I purchased a necklace from the[redacted]pany above. My necklace was shipped and lost by Fedex so I called Origami Owl again to have them ship me another necklace. It took almost 1 month to find out that they would be shipping it within the next couple of days. After about a week, I never received my necklace. I called Origami Owl back again and I told them that instead of shipping me a third replacement necklace that I just wanted my money back. About 2 weeks past and no check. As a August 12, 2013, I called Origami Owl again and the representative that I talked too told me to send a paper copy of the check being cashed and cleared in order to get my refund.Desired Settlement: I just want my money refunded

Business

Response:

[redacted]

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for the recent experience with our[redacted]pany. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the[redacted]plaint and found on Order #910672 there are notations from our Designer Care team stating that we would be issuing you a refund check for the order in the amount of $29.49. Please allow 7-10 business days for processing plus shipping time sent USPS. If you have any additional questions you may contact me directly as [redacted].

Review: I purchased a Charm Necklace for my mother. I paid extra to have it delivered before Mother's Day, but items did not come. I called and placed my complaint and found that the mail carrier could not find my house and called Origami Owl, but they did not call me to let me know there was a problem. I requested a refund of the extra postage fee I made to have merchandise delivered by Mother's Day and was told that someone would contact me and I would also receive an email. I received no call or email. When I finally received the merchandise, it was missing three birthstones, and the chain. Two of the charms they did deliver were boy charms and I ordered girl charms. I called again to complain about not receiving all items and receiving wrong items. I requested a refund for all cost since I still had not received all merchandise and my surprise for my Mother was ruined. Once again I was told that someone would be in contact with me. I waited and no response, so I called again and was told that someone from the Refund department would call me and I would be sent a return label so I could return the partial/wrong merchandise. I still have recieved no contact, refund, or label from this company.Desired Settlement: I want a full refund of $114.44 and a postage label to return the merchandise I do have.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you that we are all working diligently to improve all aspects of our business.

According to our records, we have issued you 2 refunds. The first was for $21.40 for the back ordered items. The second refund was issued on 06/13/2013 in the amount of $93.04 for the returned order, bring your refund to $114.44.

Once again, we truly apologize for the inconvenience. Please contact us at [redacted] if you have any addtional questions or concerns.

Review: I ordered a locket a Oct girl birthstone, a May boy birthstone and a July girl birthstone after previously receiving some merchandize from them because I liked the boy/girl charms so much I ordered them for my daughter in law for her birthday in July. I am also waiting for 2 October hearts that I still have not received from my previous order, supposeably been on back order all this time. Since April??

The boy/girl charms I first received were very detailed, then thinking I was getting the same detailed charms I got before I received these generic boy girl shaped charms

I heve requested they call me on numerous occasions that I wanted to speak to one of their customer service managers I have all my correspondence with them and have not received a call yet notr have I got my hearts I am VERY dissatisfied with this purchase which was very misleading to sell me first detailed charms then the next time I order send me these generic charms

It is a very misleading company to do business with!Desired Settlement: My desired outcome is to have the charms I THOUGHT I was ordering or I want my money back for charms and shipping costs, ALSO my 2 October hearts that have been on backorder for months!

Business

Response:

Good Afternoon!

Origami Owl launched a new line of products back in April and have clearly stated the difference in products in our take out menus as well as our online website. For order #[redacted] unfortunately the items [redacted] requested are discontinued. We can exchange the items for another charm of equal value. Please advise

on how you would like to proceed.

For the 2 missing October heart birthstones we would need the order number to further look into this issue.

Thank you for your assistance.

Origami Owl

Compliance Department

Review: I've had so many problems with Origami Owl. This first one I had was that they took money out of my personal bank account before shipping there product to me. I ordered May 1st 2013. I had to cancel my order due to how long it was taking for them to ship the product. Also when I would call I would be on hold more then 30 minutes which I don't have all day to be on hold to cancel an order. I canceled my order May 17th they told me it was canceled, I still haven't gotten my money back for my canceled order which was enough to cover something else. That was all two weeks after. Now I'm very upset because I had received an email saying my order was shipped and will be delivered to me on the 30th of May. Last time I had called they told me they couldn't find my order in there system. Not only couldn't they find my order but I had not gotten my money back. It would be great if I would get my money back. I've waiting almost a month for this process to be over with so I didn't have to deal with this company anymore. NOT to mention I had told the representative that I will not be at the address due to a military transfer. All in all I'm so mad with what this company has put me through.Desired Settlement: I would really like it if I got my money back and an apology for them putting me through this mess.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

Unfortunately, the refund for your order # [redacted] in the amount of $79.86, did not go through and we were not aware of that. We have issued the refund again today (05/30/2013). Please allow 2-3 business days for this transaction to be seen on your bank statement.

Again, we sincerely apologize for all the inconvenience. If you have any additional questions or concerns, Please contact me at [redacted]@OrigamiOwl.com

Review: On 4/25/13 I had placed an order through origamiowl.com (order #[redacted]). When the order arrived, a piece was missing that I had purchased- the money had been withdrawn from my account- and I had received a piece that I had never ordered. On 5/8, I placed another order (order #[redacted]), including the missing piece, and when the order arrived, the same piece was omitted from the second order. I was never notified that the piece was out of stock, or on backorder, but yet, I had been charged for the goods. I notified my local Origami Owl sales rep and online customer service (twice) and have yet to be given any explanation as to where the goods that I have purchased may be. Was told by customer service that "Corporate" would be calling me to discuss the issue, and have not received any phone calls regarding the situation.Desired Settlement: I want the pieces that I have ordered, and paid for, twice and a refund of the items due to the time that I have spent tracking them down.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, the item you were missing ([redacted]) was on back order at the time of purchase. We deeply apologize that you were not informed of this.

Your item [redacted] was shipped on 05/30/2013 via [redacted] (tracking #[redacted] ) and is currently in transit.

I am issuing a refund for one charm in the amount of $5.25 on order#[redacted] and also refunding the same item in order#[redacted] in the amount of $5.25. Please keep in mind that order#[redacted] was paid with credit card ending in [redacted] ([redacted])

Once again, we sincerely apologize for all the inconvenience. If you have any additional questions or concerns, please contact me at [redacted]

Review: I placed an order on April 26th with express shipping with a maximium of 8 days &I have yet to receive it. I began calling on 5-14-13 to have my order shipped &I requested a refund for the shipping & still have not had it credited. I have contacted them on 3 other occasions &I the order is still not shipped.Desired Settlement: I expect a refund or at least a huge discount plus delivery immediately. This was a mother's Day day gift &I that has come &get gone. Not to mention my cell phone bill to call them is costing me. I was on hold for42 minutes on 1the occasion before I could talk to someone.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf on Origami Owl, I would like to sincerely apologize for you recent experience with our company. I can assure you that we are working diligently on improving all aspects of out business.

Regarding your order #[redacted], It is being sent to your overnight, via [redacted], at no charge to you.

Unfortunately, we have fallen a bit behind on the shipping due to the 500% increase in orders for the Mother's Day Holiday. We understand your frustration, and are issuing you a shipping refund in the amount of $16.00 and 10% off your order in the amount of $20.63 totaling your refund to a total of $36.53.

Again, we apologze for all the inconvenience this has caused. If you have any additional questions or concerns, please contact me at [redacted]

I ordered a Mother's Day present from Origami Owl, online, last week on May 4th. I paid for 2-day shipping. I haven't received my order yet (it's been a week), I didn't receive a confirmation email with an order number, I tried contacting customer service both through email and telephone, no one responded. But yet, they still charged my account and made sure they had their money.

I placed an order with this company 2 weeks before Christmas for a necklace for my mother. I didn't recieve the chain I ordered, so I filled out a "missing items" form. After a week of no one contacting me, I filled out a second form, which also went unanswered. I wish I had researched this company before ordering, since this seems to be a common problem. So now I'm out $16 for the chain I never received, and another $35 for another chain I had to buy so I could gift it to my mom for Christmas. 3 weeks later and still, no one has attempted to contact me. I advised my mom to not purchase any additional charms for her necklace from this company due to their horrible customer service and theft of my money.

Review: I purchased an item from Origami Owl over the weekend and was waiting for the emailed receipt but did not get one. I emailed Origami Owl four times and have not gotten a single response about my issue. I then called 3 times today and waited on hold for a total of 2 hours but never got someone to help me. My credit card was already charged and I do not have confirmation or tracking information on my order. I am tired of trying to get someone to help me with this order.Desired Settlement: I would like to have an email apologizing for this pathetic and lousy service and would like my product as soon as possible!

Business

Response:

Dear [redacted] Firstly, I'd like to apologize on behalf of Origami Owl for the problems you have experienced. I'd also like to take this time to inform you that I will be sending you a separate email detailing your order and tracking number for your package. Thank you. Sincerely,[redacted]

I have been purchasing Origami Owl jewelry for awhile now. I really like the jewelry. I have had several of my chains break which is unfortunate. But really my reason for this review is their appalling customer service. I placed an order through the web (on one of my friends Origami Owl websites- so she had nothing to do with the bad service for this order). When my order arrived I received the completely wrong order. I ordered charms and a chain and I received a bracelet, locket, and charms. The packing list in my order was my packing list and it said it had been packed and inspected by a certain origami owl employee. Obviously it had not been inspected or it would've never shipped that way.
So I immediately sent an email to their customer service department. I sent 5 emails and never received a response. So I called. I had to call back 4 times before I could get through because of the launch of the fall line. Finally I spoke to someone. It took over an hour on the phone. They wanted me to send back the wrong items (at their cost) which is fine but they wouldn't ship a replacement order until they got back the wrong items. I told them that was utterly ridiculous as by then It would be a month since I placed my original order that I would receive my order. The agreed to ship the replacement right away which was great. I also placed an order for a chain while on the phone and was given a confirmation order number.
It took them 2 WEEKS to send me the [redacted] shipping label to send back the wrong order. The worst part though is that I received my reshipped order and there was a charm missing from my order. So I filled in the "missing items" form and emailed it to them. I sent the email twice and no response. I also never received my order the order I placed over the phone. I sent several emails through their web form submission and never received a response.
So I called and finally got someone on the phone. They were very nice and helpful. They are reshipping the missing item 2 day air. One thing was that they could not find the order info on the order I placed over the phone. This is concerning as I did provide my credit card number and was given an order number. Now I have to comb through my statement to see if I was charged.
Overall The experience has left something to be desired. They must be busy as they just launched new products but it doesn't mean customers should have to go through what I did. They need to hire more customer service staff for sure.

Review: I placed three orders on December 18. I received two of the orders and not the third. I went to their website and filed a missing order complaint in January, emailed them at several email addresses in February, and again contacted them through their website by email in March. I finally sent a letter via [redacted] on March 15. To date, April 6, 2015, I have not received one single response to any email or letter nor have I received the merchandise for which I was charged. Also, I was receiving email advertisements from them. As soon as I contacted them regarding the missing items, they stopped sending me advertisements.Desired Settlement: I would like to have the items I ordered and were charged to my charge card. If I cannot receive these items, then I wish to have a refund.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and was able to locate order #[redacted]. Below I have listed the items in this order along with your shipping address. If you could please contact me at [redacted].[redacted] within 24 hours if an updated address or items are needed. If we receive no additional clarification after this time, we will place your order and I will follow up with you via email with confirmation of updated order number. Thank you for your assistance in resolving this matter.QTY - ITEM ID - Description 1 - BZ4012 - Large Rose Gold Twist Locket Heirloom Face 1 - CH1420 - Palm Tree Charm 1 - CH2001 - Breast Cancer Awareness Ribbon Charm 1 - CH4025 - Rose Gold Star Charm 1 - CH5024 - Rose Gold Double Angel Wings Charm 1 - LK4004 - Large Rose Gold Twist Living Locket BaseName: [redacted] Address: [redacted]Career & Guideline Support Team[redacted].Origami Owl® CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I placed a order paid paid extra for two day shipping & have received nothing but they immediately to the $137 out of my account. I have no way of tracking items I purchased as no tracking numbers been provided & it's a joke trying to get ahold of this company.Desired Settlement: I would like to have my purchased items & be reimbursed the extra $$$ I paid for 2 day shipping.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. Our company has experienced a update to our system which has created a few system limitations during the transition. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I was able to locate your original order #[redacted] tracking #[redacted] which is set to arrive tomorrow 3/11/15 before 5PM. Please advise if you have any further issues with your order.

Review: I placed an online order through Origami Owl on December 5, 2014. I was purchasing a Christmas gift for my mother-in-law via the website. I was wanting to order a living locket (aka: charm bracelet). I ordered: 1 Hello Owl Charm, 1 Wine Bottle Charm, 1 Crystal Silver D Charm, 1 Love to Read Charm, 1 Silver Cowgirl Boot Charm, 1 Camper Charm, 1 Medium Silver Locket, 1 7" Silver Deco Bracelet, 1 Medium Silver Love Plate, and 1 Medium Silver Wrap Locket Face with Swarovski Crystals. The total was $103.00.

I received the order in the mail about a week later. From looking a the purchases, I decided that I wanted to return the 7" Silver Deco Bracelet for the 8" Silver Décor Bracelet (even exchange-which is the same price), return the Medium Living Locket for the Medium Living Locket with the Swarovski Crystals, and return the Medium Locket Face with Swarovski Crystals completely. I was able to make corrections online at the website. I was assuming that within a few weeks I would be receiving the Medium Living Locket with the Swarovski Crystals, the 8" Silver Deco Bracelet, and a return mailing sticker/instructions to return the Medium Silver Living Locket. I noticed that $34.00 had been deducted from my checking account from Origami Owl after I submitted my online order request through the website. I thought that was odd. I called customer service to check on the status of my new order. I was informed that the Medium Living Locket with the Swarovski Crystals probably would not arrive before Christmas. I was also told that they cannot exchange a 7" Décor Silver Bracelet for and 8" Décor Silver Bracelet, and that I would not be getting my money back from the bracelet. I had to go to Sam Moon jewelry store to get a bigger bracelet since they would not give me an exchange. I was also told that I would not be refunded back the money I spent on the 7" Décor Silver Bracelet, and the Medium Silver Wrap Locket Face with Swarovski Crystals. I asked why because this makes no sense. I am not happy with what I purchased so I should be allowed to exchange and/or get a refund since it is within the 30 days of purchase. Therefore, I have several items that I do not need, and they kept my money. When I received the second order, it was not correct. They did not send me the Medium Living Locket with Swarovski Crystals. I was sent a plain Medium Silver Living Locket (which is what I was sent previously).Desired Settlement: I would like a refund for the items that I did not need, and that are just sitting here. The items include the following: 7" Silver Deco Bracelet ($16.00) , Medium Silver Wrap Locket Face Plate with Swarovski Crystals ($16.00), Medium Living Locket ($20.00), and the $34.00 that I was taken out of my account for the incorrect Medium Living Locket. The exchange and refund policy is unclear and misleading. I will NEVER EVER in my life make a purchase from this scam of a company again.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I have reached out to our Designer Care's Liaison so they may assist you with another RMA Label. Please note, this will be an auto generated email sent from [redacted] to your email address [redacted].[redacted]. Once received please reach out to me directly at [redacted].[redacted] so I may assist you further.We appreciate your assistance and attention to this matter. Have a blessed day!

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had an online Origami Owl party that I booked through a friends party...with [redacted] (an Origami Owl representive). The party closed around the 9th of June. It took forever for everyone to get their products back from [redacted] (she was blaming the slow progress on the turn around time at Origami Owl, that they were behind in shipping orders). Then [redacted] finally told me the products were in by the end of June...it took me several attempts and several attempts form others that had ordered from her to finally get the orders to people on 7-3-14. At that time [redacted] told us that Origami Owl would be reimbursing everyone about half of their money back because of the slow turn around time and that she would be putting little baskets together for everyone for all their trouble. When she finally showed up with the products, she was still missing two charms from one girls order ([redacted]) and then completely forgot to bring my order. She also told us that the refunds from Origami Owl hadn't cleared the bank, but that as soon as they do...she will get them to everyone. Well it has been almost 3 weeks later and everyone still hadn't recieved their refunds they were promised, [redacted] still hasn't recieved her last two charms and I've never recieved my order at all. She keeps telling me and [redacted] that she'll bring our stuff or meet me so I can pick them up and she never does. [redacted] told me I wouldn't have to pay for my products at all, which is why I think she'll never meet with me (I don't think she ever really even ordered my stuff)Desired Settlement: I would love to get my braclet that I ordered and was promised at no charge...but mostly I just want everyone else to get their refunds and [redacted] to get her last two charms that she ordered and paid for.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. I would like to sincerely empathize for the experience you are currently dealing with. I would like to assist you with this complaint in a timely and efficient matter. I have reviewed the case and found party [redacted] attached to your name. While reviewing the parties orders I was able to see [redacted] and [redacted] paid for the parties order. I have reached out to our Designer for additional clarification. Please allow us 72 hours for a response on how to proceed. I will follow up with you via email at [redacted] by Monday 07/28/14 with additional information.

Thank you for your patience while I address this concern.

Compliance Department

Origami Owl®

Review: I [redacted] was a designer # [redacted] and I was not able to put orders in for a few months due to I found out that I had cancer. I am up and at it at home for now, and would like to ask if someone would please call me or email me back so I can please start putting orders back in. Can you Please help me? I have customers calling me that I had sold stuff to wanting to order new things for the upcoming season. ThanksDesired Settlement: Would like to have the change to start putting orders back in please ... Please help me with this problem. I want to service my customers that I had and continue to work .

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. We are sorry to hear about your recent health struggles and you will continually be in our prayers. It is important to understand that per our Polices and Procedures (P&Ps), Designers who do not achieve the minimum $199 PV requirement over a rolling 6 month period will have their accounts cancelled. Notice of the requirement and upcoming cancellation of accounts are emailed at the end of each month. In addition, all company notices can be found in the O2 Lounge in your back office. Having said this, due to your extenuating circumstances and our mission to be a Force for Good, we will make a 1-time exception and reactive your account for three months. You will maintain your previous Designer ID number, replicated site, and mentor. If you had a downline, we are unable to reassign them.If you have any questions or concerns, please don't hesitate to contact me directly at [email protected]. We wish you the best on your upcoming adventure!

Review: Ordered several items from this company in April 2013 in order to have for Mother's Day. The order was missing three charms, contacted the host for the party, she stated she would work on it. My first email to her was on May 13th, on June 13 after patiently waiting for the items, I emailed her. The rep stated she tried extremely hard to get the issue resolved but as of June 13 had not received anything. I asked for a refund for the items and was told she was unable to do so, I would need to contact the company directly. I have sent 4 emails about the missing items and never received ONE response. I sent Facebook messages and the only response received was to contact the customer service line. When calling [redacted] the person I spoke to only stated I needed to contact the rep so they can start all over again. She did provided a tracking number saying they sent the items out, though she stated our mailing address was in Austin TX, but the tracking number was for an address in Richardson TX.Desired Settlement: I would like my items and maybe the cost it was for them after all of this. I am sure that if I paid them an additional cost and ordered more, they would have sent those and taken more of my money!

They are a gift for my Mother for Mother's day.. I would like to give her her present.

Business

Response:

Hello [redacted]

We sincerely apologize that you are still missing 3 charms from your Mother's Day order. We do show that these items were sent to the wrong address. We currently do not carry item CH3028 anymore but we do have item CH3068 which are the August Girl Birthstones. The only difference is that the new charms do not have a face. We are going to ship 4 of these directly to you and refund you for the 3 missing charms. We will also refund you for the 3 charms which will take 3-5 business days to be reflected in your account.

Again, we sincerely apologize that it took this long to resolve this issue.

Please let us know if you have any further questions or concerns.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

My only concern with your proposed resolution, the charms your mention are for August. I ordered April girls charms. If you can ensure I receive April charms, then I will accept the charms and credit to my credit card.

Thank you

Business

Response:

Hello

We have already shipped out the 4 August Birthstone Girl Charms in error. I sent these out based on the notes which was my error. I have been in contact with [redacted] regarding the wrong charms that were already sent out. We have placed another order today to make sure she receives her 4 April Girl Birthstones. The order number is [redacted] for $0 and the warehouse will ship these out overnight. The [redacted] tracking number is [redacted] which is being shipped directly to the customer. I also advised her that we do not need her to return the wrong items.

Review: I placed an order that was "guaranteed" to be delivered by Mother's Day.

It was not.

I contacted the company regarding a refund on the shipping charges. After multiple attempts to reach them by email and phone, I finally was able to speak with a representative, who promised they charges would be refunded. That was over a month ago.

I have contacted them several times since then, and have been informed that "corporate" would need to issue the refund, but that I could not speak with anyone at "corporate"

I have multiple emails, and requests via their web's "Contact Us" form; and to this date, received not response to any of my 6-8 messages over the last month.Desired Settlement: I simply would like to receive the $9.95 shipping charges refunded as promised.

I believe this is a simple and fair resolution.

I paid for a guaranteed delivery date, it was not met. A refund is in order.

Business

Response:

Origami Owl has reviewed the account and have refunded the shipping charges in the amount of $9.95 to [redacted]. Please allow 5-7 business days for the post to reflect back to the card on file.

We will consider this issue as closed at this time. Again thank you for your patience and apologize again for the issue.