PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr [redacted] Upon review, it is outlined in section of the monitoring agreement that the customer may cancel the agreement by returning the equipment within days of the shipment dateOur records indicate that Mr [redacted] has received and installed the additional equipment requestedAttached is a copy of the agreement

Protect America, Inchas received the rejection submitted by Mr*** While we do sympathize with Mr [redacted] in regards to the situation, the reason his system did not communicate with the monitoring station that day wasn't due to our plans to upgradeThe reason we needed to send Mr [redacted] a 3g module is because At&t is executing its "Sunset" initiativeWith this initiative, they are slowly phasing out the 2g cellular coverage which is what Mr***'s system was running onThe Sunset initiative will not be completed until The 2g coverage does still exist in Mr***'s area, but it is weak signalThis is the type of issue that gets noticed and corrected early when you perform the monthly system testsWe understand that Mr [redacted] would like to cancel service as wellIt shows in the signed contract that we must receive a written cancellation notice in order to cancelWe ask that he email that notice to [redacted] , then we can carry out that request

Protect America has received the complaint submitted by Ms [redacted] We reviewed the account and callsThe sales representative advised her that the rate would change if she returned the camera within days of signing the agreementWe do offer various solutions on how we can assist her further with the camera equipment issuesWe ask that she contacts us at 1(800) 951-to assist her further

Protect America has received the complaint submitted by Ms***Upon further review, Protect America has made the decision to clear the accumulated balance of $for Ms***’s account

Protect America has received the complaint submitted by Mr [redacted] Upon review, Mr [redacted] ’s account will be credited for the month of JuneHe has also received an electric copy of his monitoring agreement for his recordsMr [redacted] ’s account is set to cancel June 30,

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: I was contacted by a Mr [redacted] from Protect America on 3/24/who I'm assuming is the Customer Protection Representative the company is referring toWe spoke on the phone however, he only had one page of documentation or the Revdex.com complaint to work withHe was unaware that I had submitted a four page Protect America Complaint submitted to the Revdex.com as well as eighteen pages of documentation submitted to the Revdex.comI emailed him both on 3/24/at 11:03amHe said he would review my complaint and documentation and would get back to me as soon as possibleI am rejecting this response until I speak with Mr [redacted] again about a resolution after he reads and sees all my points/factsSo the sooner he calls me back, I'm hoping we will be close to a resolution Regards, [redacted] ***

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of [redacted] Upon further review, we reached out to Ms [redacted] to confirm her acceptance of the solution we discussed with her on February 2nd We spoke with Ms [redacted] again on February 16, and resolved all outstanding concerns she hadWe ask that she contact us directly with additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***Im rejecting this offer due to an online communications between a technician and myself stating "upgrading for a better communication to 3G service only" also in that conversation I stated "send me the information to send the system back and I will be contacting the attorney general and the Revdex.com" I would like refunded at least months

Thank you for allowing us the opportunity to address Mr [redacted] concernsWe have reviewed and researched his account and would like to resolve the equipment issues by reformatting the cameraWe have made several attempts to reach Mr [redacted] but have been unsuccessful in reaching him to provide this solutionWe ask that Mr [redacted] contact us back at (***) ***- [redacted] to allow us the opportunity to resolve his concerns Sincerely, Customer Protection

[redacted] Protect America has received the complaint submitted by Mr [redacted] on behalf of Billie AndersonWe were able to reach out to him and resolve the billing concerns ANDERSON, MARK & BILLIE

Protect America, Inchas received the response submitted by Ms [redacted] Based on the nature of the response, an investigation will be conducted to conclude if there can be any other accommodations made

Protect America has received the complaint submitted by Mr***Because Mr [redacted] is outside of the initial 14-day cancellation window, we request that he follow proper cancellation proceduresProtect America can provide Mr [redacted] with options for early termination at his request upon call inAs of current, the charges are true and validMr [redacted] has also received a copy of his agreementWe ask that Mr [redacted] allow Protect America to assist him with any future concerns

Complaint: [redacted] I am rejecting this response because: On June of 2016, I sold the house this plan was associated withThe new owner wanted to continue the service and contacted protect AmericaThey called me and asked if it was ok to transfer the account into her name on July 1st, 2016, I agree and they said they would take care of itThey continued to take payments out of my account for an additional months until I filed a complaint and that's when they told me they were not able to transfer the account into the new buyers name, BUT THEY NEVER CONTACTED ME TO TELL ME THAT BACK IN JULY 2016, THEY JUST CONTINUED TO TAKE MONEY FROM MY ACCOUNT If they would have told me that they were not able to transfer the account, I could have closed it back in July I was forced to close my bank account because of these aes.I demand that THEY CONTACT WHO EVER IS CALLING ME AND ORDER THEM TO QUIT CALLING ME Protect America's inability to deal with this in a professional manner is very upsettingI'm forced to take further action against this company.Everybody beware of this company, they are very unethical!!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn the future I would advise Protect America to more closely monitor their transactions and the attitudes of their personnel towards their customersI have noticed that my complaint is not the only one of this nature Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:No, I didn't understand the payment start without installation of the equipmentWhen the salesman asked me when the renovation is done, I said it could be in Jan or Feb but I am not sureIt is a totally tearing down inside the house and I had no idea when the work is going to be completeThe salesman did persuade me to install in the renovation house to protect it anywayBut my husband and I did not think this made senseIt is not practical to install sensors when everything is in dust and we didn't live thereI am brand new shopper to home security and didn't understand all the tricks behind the words told by the salesmanI did ask him to write note in my account about this house is under renovation and should not start the service till renovation is doneThey called me several times later to ask me to install the equipment and each time I told them that the house is still under renovation and we are not ready to use the service in a dusty empty houseThey never mentioned to me they started to charge me even though I didn't install the equipmentIn Aug the house was finally ready to move in so I called themUntil then I realized they had been charged me ever since the very beginning of the call with the salesman even though they fully understood as a customer we were not aware of the service stated alreadyThis is a trick that any new customer could fell in without painful experienceBut I do think as a customer when you realized the merchant is not honest with you for their service and would not correct their mistakes, I have the right to reject their service Regards, [redacted] **

Thank you for allowing us the opportunity to address Ms [redacted] concernsOur records show that on 4/6/18, we offered to replace her sensor, provide her with a indoor camera, a [redacted] and months service at $9.99.Ms [redacted] went with another company and said she's going to try out the new system she has for about a week or so then call us back with a decisionOur cancellation team member told her he's going to document the offer and she have time to callback if she chose to cancelWe also sent the cancel ink on 4/6/On 5/8/we spoke with Ms [redacted] and explained the cancellation process and emailed her the linkAt this time her account is set to cancel on 6/30/with a zero balanceWe ask that Ms [redacted] contact us at ***-***- [redacted] with any additional questions or concerns.Regards,Customer Protection

Complaint: [redacted] I am rejecting this response because:Protect America has never contacted me with payment options for a service I never used but unfortunately neglected to cancel within their allowable timeframe due to my preoccupation with my wife's illness and eventual death I am done with this horrible company and will not deal with their collection agency Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I paid Protect American $254.96 (which I still feel is unfair) but they're claiming I owed just $104.99. What was the additional $149.99 I paid for? Regards, [redacted] ***

Protect America has received the rejected response submitted by Ms. [redacted] ***. As previously, mentioned, Protect America would be happy to assist her further regarding her sensor issue. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms [redacted] **Upon review of the sales calls, Ms [redacted] asked the sales representative whether they should set up the home security while they were doing renovationsThe sales representative advised her that it was entirely up to herHe stated that he will explain to her how the system worksHe stated that since the house was already in her possession, he would recommend they set up the system in order to avoid theft of any of the materials they had installed in their home but again that is entirely up to themMs [redacted] stated that she will discuss with her husband and call backThe second call resulted in Ms [redacted] accepting the offer and the sales representative walked her through signing the online agreementDuring the call, she had stated that the renovations to the house would be completed in January, so she wanted to know when does the first payment occurShe was advised that the first payment starts immediately because that is when the contract beginsShe stated that she did not want to pay for not being monitored, the sales representative advised her that once she calls back to install the equipment we would give her a credit for the month that she did not use the system and at most two monthsCustomer understood