PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that [redacted] called 4/24/to request information on renewing her agreementMrand Mrs [redacted] signed the agreement 4/25/for a month termAt this time his request will not be grantedMrSeymour can reach out to us directly if he have any additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Complaint: [redacted] I am rejecting this response because: My husband, Mr. [redacted] , did not tell them we were out of contract with CPI. He told them that we were calling because we were looking at changing over to a wireless plan and had CPI with a land line service. No one ever asked him if we were still under contract with CPI or to find out that before they signed him up. He was pushed into a "trial period", which was a joke...they didn't tell him it started from the date the contract was signed, so we thought we had the 14 days to use it, when in fact we only got 7 days and were unable to cancel for their lack of cell service in this area. Their hard sell technique was a ridiculous excuse for customer service. We had no idea that our contract with CPI renewed automatically, but Protect America has the same auto renewal policy, as was told to me by one of the people I spoke with (Lindsey), so I know they were aware of what they were doing when they signed us up. We had very little to no cell service during our time using their equipment. Regardless of this whole contract fiasco, they have been unable to provide us with consistent wireless coverage for home security, which in itself makes the contract void. They want us to pay for something we aren't getting? I don't think so. I have called at least 7 times and been told that they would have to make us take coverage with another leg of their company, which we did not sign up for, and I have asked to have a copy of our contract emailed to us, since it never was (Courtney was the last supervisor that I spoke with) and was told by Courtney that she would send it. NEVER HAPPENED. I am done calling them after almost 10 hours on the phone with ZERO help. Pitiful excuse for customer service. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I signed an agreement with Protect America to provide Home Security Service which they have not provided They have been collecting payment from my credit card but not providing service I have learned since I filed the original complaint what a Home Security Service should provide Since I signed the contract with Protect America in February 2014, no service has been provided Each time the alarm went off or triggered by mistake, nothing happened; no one contacted me from Protect America to see if I was okay or my family was in jeopardy Since I have a new home security company, anytime the alarm has been set off; someone from the company contacts me by phone to ensure I or my family is safe I have never been contacted by Protect America when the alarm has went off while installed in my previous home....ever I do not believe protect America monitored my previous home; as they have no way of knowing whether the alarm system is connected or going off or anyone has tripped the alarm, etc This is not a way to do business If the contract is not cancelled by Protect America and Revdex.com cannot do anything to protect me from them taking my money without providing a service; then I will close the credit card that they have been charging and they will no longer be able to collect monthly payments from me without providing a service.As I have stated before; contracts and/or agreements are NOT one sided; they agreed to protect my home and sending out equipment that does not go anywhere but only sets off an alarm inside your house and no one is monitoring it; is not what I agreed to pay for.Revdex.com please help!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I would like to know what took soooo long? Why did it take almost two weeks to send the part? Are you trying to say that all the world wide customers were out an alarm system for almost two weeks? Why does it take soooo long to speak to customer service? Regardless of the dispute going on here right now, I was promised a month free for my inconvince of my alarm being out, yet money was just taken out of my checking account by Protect America Regards, [redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the two week trial period has expiredThe equipment was shipped on January 3, which gave her until the 17th of January to return the equipmentOn the call placed 1/11/the representative advised of the timeframe from the shipped date of the security system to be returnedWe ask that she reach out to us directly if she has any additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr [redacted] Upon review of the account, it was determined that he did cancel the order in the same dayWe have received the equipment that he sent back to usWe processed a credit adjustment on his accountWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms [redacted] As per Protect America contract terms and conditions, we require a day written notice to process cancellation of the accountWe provided this information to Ms [redacted] on the initial sales call dated October 15, and advised her again on November 15, We received her day written cancellation notice on November 15, and processed the cancellation of the account accordinglyThe balance on the account stands as isWe ask that she allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: I never received any equipment from this company. I never was notified of anything shipping after placing my order. Also, the charges were for a month of service AND equipment. Both of which I never received. Regards, [redacted] ***

Protect America has received the complaint submitted by Mr [redacted] Although we are not included as part of the Servicemembers Civil Relief Act, we are acting to work towards a resolution for Mr [redacted] within proper protocolWhile we do sympathize with Mr [redacted] , we request that Mr [redacted] re-send his military orders with an official stamp to provide proper verificationOtherwise, he does have the option to transfer his account or pre-payWe ask that Mr [redacted] allow Protect America to assist her with any future concerns

Protect America has received the complaint submitted by Mr [redacted] We reviewed the account and calls and determined that Mr [redacted] was offered the option of placing his account on hold for months in addition to receiving replacement sensors so long as he signed renewal documents for the AgreementWe did not receive the signed renewal documentsMr [redacted] sent in his day written cancellation noticeWe processed the cancellation of the account accordinglyThe balance on the account stands as isWe ask that he allows Protect America to assist with further concerns

Revdex.com: My biggest concern is they try to keep me going on a string, you might say I'm still having issues with it Just Want this bad choice of mine to go away I will not buy any thing on the phone like this again! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The package has not arrived and, as explained during our telephone conversation, my family is leaving the property tomorrow morning to fly back to EuropeWe are then, again, without a working alarm systemThe property manager cannot do the installationI will not be returning here until MayProtect America, by locking me into a year contract, is charging me a monthly fee for a non functioning alarm system Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Attached is the bills mailed to me that this company says they never mailed to me Clearly they are lying I have a history of getting bills and then mailing a check I have more copies of bills mailed but I did not want to delay this reply any longer Again, mail me the bill and I will pay the bill if I owe it I have every legal right to a copy of the bill but they are refusing to mail me a copy of they bill(s) I dispute these amounts owed under federal debt collection laws and hereby require proof by mail Regards, [redacted] *** ***

Protect America has received the complaint submitted by Ms***Due to the nature of the complaint, an investigation will be done to determine if any further accommodations can be made

We have received the complaint submitted from the RevDex.com on behalf of [redacted] . We are awaiting the needed paperwork that was discussed on 3/13/2018 to discontinue account. Once we receive the needed documents we can closed the account and process a refund. We ask that if you... have any additional questions to please contact us directly at 1-***-***-***. Sincerely, Customer Protection Department

We have received the complaint filed by Mr [redacted] and found that we were able to come to an amicable resolution with himWe have submitted the refund requested and also credited his account one month

Complaint: [redacted] I am rejecting this response because : I had responded to all their emails quickly & tried to resolve the problem with them but they did not want to resolve the problem themselves. Just want to pass on to other to resolve this problem. Regards, ** ***

Protect America has received the complaint submitted by Ms [redacted] *** We reviewed the account and calls and determined that the account was cancelled within the allotted contractual allowance period as per request and notification of the cancellation of the account was sent to Ms [redacted] emailWe ask that she allows Protect America to assist with further inquiries

Protect America has received the rejected offer submitted by Ms [redacted] Upon review of the account, it was determined that we tailored her alarm system, based on what she advised her needs were thenAt the time of the initial system installation, she provided the reasons why she purchased the systemWe reviewed with her every piece of equipment that she had purchased and educated her on each specific function of the equipmentShe indicated that she understood the functions of the systemWe offered her the opportunity to purchase additional equipmentShe declinedWe do encourage her to contact our Resolution Department to find out what additional discount offers we have available with regards to her account

We have received the complaint filed by Ms [redacted] and found that on 10/6/she paid the past due balance required to cancel her accountAs a courtesy to her, we are clearing the current balance Ms [redacted] is welcome to contact us at ***-***- [redacted] if she would like to discuss this matter further.Best Regards, Customer Protection