PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concerns and provide the best possible solutionEnclosed is a copy of the Monitoring AgreementProtect America requires a 30-day written notice to process the cancellation of an
accountThis information was provided to Mr*** during the initial sales call dated March 21, to which he provided his verbal and electronic consent. Mr*** called to cancel his account on May 23, 2017, and was explained the cancellation process. Further review of the account and recorded calls shows that Mr*** was advised of the cancellation process in subsequent callsTo this date, a written notice has not been received from Mr*** which would allow us to cancel his accountThe balance accrued on the account is validHe would need to contact Customer Service at 1(800) ***-*** for further assistance regarding the cancellation of the account

Complaint: ***I am rejecting this response because:According to Protect America's response, they have "done everything in their power" to reach a resolutionI am uncertain what they are referring toNothing has been done on their part to even attempt to remediate this issue. Regards, *** ***

Protect America has received the complaint submitted by Ms***The account was sent to a third party collection agency due to non payment of monthly service feesTo settle the debt, she can contact *** *** at ***

Protect America, Incwould like to apologize for the trouble that has been experienced by Mr***After reviewing the account we were able to determine that Mr*** is still under a month commitment until April 2, Mr*** has made out of payments as of July 7, The
remaining monthly payments left on the contract equals to a total of $730.83.We regret to inform Mr*** at this time we are unable to grant the refund as requested

Protect America, Inchas received the complaint filed by Ms***First and foremost we’d like to apologize for the hold time she recently experiencedWe are currently working to decrease customers hold timeIn reviewing her account we’ve found that it was explained that there was an update
to our database sent out that could have caused the alarm to occurAfter completing a full system test with Ms*** we found that we needed to replace the control panelAt that time Ms*** was told the equipment would be shipped via FedExOne month free was offered as a courtesy to Ms***Per Ms*** agreement with Protect America we replace faulty equipment per warrantyWe ask that Ms*** allow us the opportunity to assist her in installing the new equipment to assure her equipment is functioning properly

We spoke to Mr*** on 8/7/He agreed to paying his current balance plus $to end servicesHe requested this be declared in a letter we draft and send to him before he pays anythingWe offered to email the letter to himHe declined and requested it be sent via mailA letter was in the mail same dayHe will likely receive it this week

Protect America has received the complaint submitted by MsMarie WilliamsWe appreciate the opportunity to resolve her concernsWe reviewed the account and calls and have taken the following action: We have processed the cancellation of the account accordinglyWe ask that she allows Protect
America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** ***We have reviewed the account and callsWe are in the process of reaching out to her to assist her further with regards to her equipment issuesWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***As per Protect America contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to him on the initial sales call dated February 24, and was
recapitulated to him on December 5, We received his day written cancellation notice and processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Protect America, Inchas received the complaint filed by Ms*** and found that we have reached a resolution with herMs*** account is set to cancel 10/26/

Protect America has received the rejection submitted by Mr***Our Customer Service Department can be contacted at 1-800-951-option

Protect America has received the rejected offer submitted by Ms*** ***We did offer her the opportunity to listen to the sales call but she declinedWe have offered her various options on resolving her camera issues but she has declined them allAt this time we are unable to reach an amicable solutionWe ask that she allows Protect America to assist with further concerns

Protect America has received the response submitted by Mr***Detailed under Terms and Conditions section B and section under Monitoring Agreement is more information on Protect America’s 30-day cancellation policyAttached is a courtesy copy of his agreementAgain, because we received his cancellation letter in April of 2016, Mr***’s account is set to cancel May 31,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I talked to *** two months ago and he said he would cancel the Protect America and *** paper workAs of today I have not received any bills from PAThanks for all you have done*** *** Sent from my iPhone
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the complaint submitted by *** ***We reviewed the account and callsAs per the terms and conditions of the Monitoring Agreement, the customer will not be held liable to the terms and conditions of the agreement and all monies successfully charged will be
refunded if the equipment is physically returned within the first three days following the signing of the Agreement, or postmarked date on the package, is within three days following the signing of the AgreementAccording to the FedEx tracking information on file, the equipment was delivered to the address providedOn the recorded calls dated June 23, and July 05, 2017, the representatives provided Ms*** husband the necessary information required to cancel the account, including the requirement for them to return the equipmentProtect America has not received the equipment nor has he signed the email link required to cancel the account as of to dateWe ask that they allow Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: The timeline and sequence of events are not accurateI was misled in the whole sale process and would like for Revdex.com to investigate further and audit this companyAn audit and web search referencing many other consumer based review websites will show that this company continues to engage in misleading business practices when selling their services.I am not the only victim
Regards,
*** ***

Protect America, Inchas received the complaint submitted by Ms***Although Ms*** did pre pay her account, it does state in section of the signed contract that Protect America, Incmust receive written notice of cancellation at least thirty days but no earlier than ninety days prior
to the end of the termSince there was no notice received, the service continued on a month to month basisWe have since received Ms***'s written cancellation notice and her account has been processed for cancellationThe remaining balance on the account are for the last four months of serviceWe are willing to clear half of the balance if Ms*** is willing to pay the remaining halfAttached is a copy of the agreement

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I will not call the same phone numberIt only calls a representative and goes nowhereOn hold, talk to someone that does nothing, put on hold for a different dept, and round and round you go againMore time spent on hold than talkingI have received a hard copy of the contractSeven pages long and my forged signature is on every pageI have never seen this contract or have I ever signed itThey could put my name on anything and call it a contractIf this is legal I live in the wrong countryIf I get a different phone number I will call themThey know my number also

Complaint: ***
I am rejecting this response because:Protect America hired a third party to act as its agent and solicit new business The third party promised certain benefits as enticement to sign up including but limited to:a reduced directv bill$for installing the system on our ownThe enticements were not providedTherefore due to the fraudulent means to obtain the new business I believe the contract is void and anything other than termination of the agreemen is unacceptable
Regards,
*** ***