PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because:This information is not only incorrect , it is absolutely NOT TRUE!!!My fist system with Protect America was in 2005, in or around the year of Protect America informed me of the upgrades that they had made to their system, making it a cellular system no longer needing a landline for the servicesIt took me several months to respond as I was/am on a fixed budget, I finally asked them what the cost might be for this upgrade and would my monthly fee change as I could not afford anything higher than I was currently paying $per monthI was informed that all would stay the sameThe increase of $came about as stated before in when I requested a security cameraThis information can be verified through my bank account as I may request bank statements as far back as years.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: No refund has been issued for the months she paid after service was terminated in JuneAlso I want something in writing stating she will not be called or billed or contacted again
Regards,
*** ***

Protect America has received the complaint by *** *** As per Protect America's contract terms and conditions, the Agreement is for months. Ms*** called to inform us that she was moving into a new home and she left the alarm system equipment at the previous homeShe was
offered free new equipment that would protect her new home adequately without a price increase on the monthly rate in exchange of a renewal contract for the length of monthsMs*** signed the AgreementMs*** called to cancel out the renewal contract and we offered various options to which she declinedWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:
Regards,
*** *** They are still stalling and will not cancel my accountThey are suppose to send me a written copy of my contractI do not expect that to happen, because there is not a contractStalling is their answer and say I owe another monthTheir business practice is deceitful and illegalThey should be fined

Protect America has received the complaint submitted by Mr***We've had the opportunity to review the call that occurred in January Mr*** expressed his interested in cancelling the serviceThe representative informed Mr*** that the agreement isn't eligible for cancellation
until September and to call back to have the account set up for cancellationIt is outlined in the agreement that Protect America requires a written cancellation notice days prior to the end of any termAttached is a copy of the agreementIf Mr*** has not already done so, we ask that he submit his written cancellation request to the email address provided by our cancellation department so that we may process the account for cancellation accordinglyOnce the cancellation is processed, Mr*** will receive a confirmation email to his inboxMr*** may contact Protect America at *** to address any further concerns

Complaint: ***
I am rejecting this response because: none of my complaint has been resolved yet
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have never complained that the system wasn't workingThat has never been an issueNo one has ever contacted me to "check my system".My complaint was that I didn't feel that Protect was monitoring the security of my familyAfter three attempts to get their attention, I didn't feel safeWhy not a courtesy call to see if we were ok , or to let me it wasn't monitored by a robotMy first conversation with Protect is when they couldn't draft my account anymoreWhy did it take a year for me to get a copy of this "signed contract"I am totally dissatisfied with this company
Regards,
*** ***

Protect America has received the complaint submitted by Ms***Upon review, it is outlined in the agreement that the customer may cancel the agreement by returning the equipment within daysIf necessary, Protect America does have alternate forms of monitoring availableWe ask that Ms
*** allow out technical support team to further assist with troubleshooting the issue

Protect America, Incwould like to apologize for the event that took place with Ms*** place of residenceWe are currently researching the account and will be in contact with Ms*** to provide information regarding her security account

Complaint: ***
I am rejecting this response because:We have ZERO confidence in them By "them", we mean their product, their customer "service" and their equipment Rather than reiterate the myriad issues we've had with this unworthy company, I will ask them/you to reread our initial complaint We do not want their service because they have failed us; repeatedlyWe do not trust themWe do not believe they are capable We refuse to pay for a service we haven't received It's actually pretty straightforward and pretty simple. The only thing we want Protect America, Incto do is to release us from the remainder of our contract, have our account record reflect the contract termination as well as a zero balance, and for them to accept their "equipment" when we return it That is all we want, and this will be the only acceptable outcome for us.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did not sign or electronically sign anything! They also said if I was to agree I would able to cancel at anytime. This company is a scam!
Regards,
*** ***

Protect America, Inchas received the feedback
submitted by Mrs***It is outlined in the signed agreement that it allows
a right of rescission period of three (3) business days from the date the
agreement was signedSince it is outside of that time frame, the renewal
agreement cannot be
cancelledThere are other means of resolution that can be
accommodated; such as changing the form of monitoring, or transferring the system
over to someone elseAttached is a copy of the agreement

Protect America has received the rejected offer submitted by Ms*** ***The obligation to give days notice is required for us to inform any third party suppliers that we are discontinuing their products and services and some services take longer to disconnect than othersAs a courtesy to MsWaiters, we will waive the bill due for the month of JulyWe ask that she allows Protect America to assist with any further concerns

Thank you for the response Ms*** and we apologize for not meeting your expectationsProtect America, Inc will provide the following resolution for you:Refund in the amount of $(for the month of May 2015)$Monthly rate$taxExplanation:The replacement equipment that was sent out was delivered 3/26/15. As explained previously all the equipment that Protect America, Incsent was not received until 4/28/We did charge the monthly amount of $= $tax to the the account which are offering to refund due to the inconvenienceAs previously mentioned we do have the day return policy in place and the $restocking fee that is stated in the terms and conditions of the contract

Protect America, Incwould like to apologize for the feelings felt about the companyAfter reviewing the account we where able to determine and verify that Mr*** acknowledged and understood that there was in fact a contract for monthsThe terms and conditions were fully explained by the
sales representative that spoke with Mr***The documents where verified online which was electronically signed by Mr***Further more it was discussed between the sales representative and Mr*** about the understanding of the equipment being a self installed system, the monthly monitoring rate and our cancellation policyProtect America, Inchas a day return policy which is listed in our contract under our Monitoring Agreement Section

Protect America have received the complaint filed by Ms***In reviewing her account we’ve found that we received her cancel letter on 9/11/Per Ms***’s agreement with Protect America, we require a day written noticeAt this time Ms***’s account is not eligible for a
refund

Our records show that we resolved Mr*** complaint through the Consumer Protection Division for the State of TexasHis account was immediately cancelled effective June 12, with a zero balance and no further obligation to Protect America

Protect America, Incwould like to apologize for the issue at hand with Mr***Our notes do show that our General Care team was able to provide a solution for Mr*** on July 25, The interactive application was running correctly and efficient for Mr*** and this was accepted
on his behalf.We apologize for any other issues that may have transpired beyond this dateWe are not aware of any situations at the current moment. Protect America, Inc will be reaching out to Mr*** to resolve

Complaint* ***
I am rejecting this response
because:
Regards,
*** *** protect America not only lied about the return they ignored my phone calls and email requests for a quicker resolution.they acted unprofessional and deceitfulThe request was made 12/and not until multiple requests and a letter to the CEO office was my request even considered.I believe it is imperative that others understand how Protect America is dishonest

Complaint: ***
I am rejecting this response because: if they check records I have called multiple time no system will work in my house unless I drill holes in my 1930's doorI did not sign the agreement in as it was a reprint of my prior signature I would like to be let out of the contract and I will pay the last two months of the bill to be fair Though I feel you guys have done little to nothing to assist in my needsIf I am not let out of the contract and continue to receive bills I will just let it go to the creditors and will give nothingI'm trying to be kind by not taking further actionThis company has in no way shape or form handled the issue of my system not working other than giving an option to potentially ruin an expensive door.
Regards,
*** ***