PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr***We've had the opportunity to review the call that occurred in January Mr*** expressed his interested in cancelling the serviceThe representative informed Mr*** that the agreement isn't eligible for cancellation
until September and to call back to have the account set up for cancellationIt is outlined in the agreement that Protect America requires a written cancellation notice days prior to the end of any termAttached is a copy of the agreementIf Mr*** has not already done so, we ask that he submit his written cancellation request to the email address provided by our cancellation department so that we may process the account for cancellation accordinglyOnce the cancellation is processed, Mr*** will receive a confirmation email to his inboxMr*** may contact Protect America at *** to address any further concerns

Complaint: ***
I am rejecting this response because:it was not a one year extensionIt was a contract start overThat was the misleading part and they are still calling it an extensionI want no further contact from that company and that included emailsI asked when originally paying off the remainder of the contract if this was the end of my relationship with themI wanted to make sure I wasn't going to be subjected to automatic renewal or anything similarSince they mislead me about the extension I was concernedI asked but they would not give me a clear answerThat was the reason for my concern and complaint
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***As per Protect America's contract terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the accountWe reviewed the account and determined that we have
contacted Mr*** several times with regards to this matter and left voicemailsWe have also provided Mr*** the direct phone number for the cancellation department through Chat onlineWe advise Mr*** to contact the Cancellation department at: *** *** to finalize the matter

Protect America has received the complaint submitted by Ms*** *** We have reviewed the account and callsThe account was cancelled effective March 9, We sent confirmation of this process to her email address on fileWe ask that she allows Protect America to assist with any
further concerns

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and all the recorded callsAs per Protect America's Agreement terms and conditions, we require a thirty day written cancel notice to process the
cancellation of the accountThis information was provided to him when he initially set up the account in January 22, and recapitulated to him in August 07, Enclosed is a copy of the agreement for his reviewWe received his thirty day written cancel notice on August 07, and processed the cancellation of the account accordingly. The balance on the account is validWe ask that he allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would need a shipping label from the company
Regards,
*** ***

We have received the rejected complaint submitted by the Revdex.com on behalf of *** ***We have further reviewed and researched his account and will propose a new solution that will involve the use of his current and existing equipmentWe will have an account specialist contact him with this proposed solution within hoursSincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because:We have ZERO confidence in them By "them", we mean their product, their customer "service" and their equipment Rather than reiterate the myriad issues we've had with this unworthy company, I will ask them/you to reread our initial complaint We do not want their service because they have failed us; repeatedlyWe do not trust themWe do not believe they are capable We refuse to pay for a service we haven't received It's actually pretty straightforward and pretty simple. The only thing we want Protect America, Incto do is to release us from the remainder of our contract, have our account record reflect the contract termination as well as a zero balance, and for them to accept their "equipment" when we return it That is all we want, and this will be the only acceptable outcome for us.
Regards,
*** ***

Protect America has received the complaint by *** *** As per Protect America's contract terms and conditions, the Agreement is for months. Ms*** called to inform us that she was moving into a new home and she left the alarm system equipment at the previous homeShe was
offered free new equipment that would protect her new home adequately without a price increase on the monthly rate in exchange of a renewal contract for the length of monthsMs*** signed the AgreementMs*** called to cancel out the renewal contract and we offered various options to which she declinedWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:This information is not only incorrect , it is absolutely NOT TRUE!!!My fist system with Protect America was in 2005, in or around the year of Protect America informed me of the upgrades that they had made to their system, making it a cellular system no longer needing a landline for the servicesIt took me several months to respond as I was/am on a fixed budget, I finally asked them what the cost might be for this upgrade and would my monthly fee change as I could not afford anything higher than I was currently paying $per monthI was informed that all would stay the sameThe increase of $came about as stated before in when I requested a security cameraThis information can be verified through my bank account as I may request bank statements as far back as years.
Regards,
*** ***

Thank you for the response Ms*** and we apologize for not meeting your expectationsProtect America, Inc will provide the following resolution for you:Refund in the amount of $(for the month of May 2015)$Monthly rate$taxExplanation:The replacement equipment that was sent out was delivered 3/26/15. As explained previously all the equipment that Protect America, Incsent was not received until 4/28/We did charge the monthly amount of $= $tax to the the account which are offering to refund due to the inconvenienceAs previously mentioned we do have the day return policy in place and the $restocking fee that is stated in the terms and conditions of the contract

Protect America, Incwould like to apologize for the feelings felt about the companyAfter reviewing the account we where able to determine and verify that Mr*** acknowledged and understood that there was in fact a contract for monthsThe terms and conditions were fully explained by the
sales representative that spoke with Mr***The documents where verified online which was electronically signed by Mr***Further more it was discussed between the sales representative and Mr*** about the understanding of the equipment being a self installed system, the monthly monitoring rate and our cancellation policyProtect America, Inchas a day return policy which is listed in our contract under our Monitoring Agreement Section

Protect America have received the complaint filed by Ms***In reviewing her account we’ve found that we received her cancel letter on 9/11/Per Ms***’s agreement with Protect America, we require a day written noticeAt this time Ms***’s account is not eligible for a
refund

Complaint* ***
I am rejecting this response
because:
Regards,
*** *** protect America not only lied about the return they ignored my phone calls and email requests for a quicker resolution.they acted unprofessional and deceitfulThe request was made 12/and not until multiple requests and a letter to the CEO office was my request even considered.I believe it is imperative that others understand how Protect America is dishonest

Our records show that we resolved Mr*** complaint through the Consumer Protection Division for the State of TexasHis account was immediately cancelled effective June 12, with a zero balance and no further obligation to Protect America

Complaint: ***
I am rejecting this response because: if they check records I have called multiple time no system will work in my house unless I drill holes in my 1930's doorI did not sign the agreement in as it was a reprint of my prior signature I would like to be let out of the contract and I will pay the last two months of the bill to be fair Though I feel you guys have done little to nothing to assist in my needsIf I am not let out of the contract and continue to receive bills I will just let it go to the creditors and will give nothingI'm trying to be kind by not taking further actionThis company has in no way shape or form handled the issue of my system not working other than giving an option to potentially ruin an expensive door.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have not had any phone calls or voice mail messages from this company on this matter all I want is to be able to cancel my monitoring of my alarm with out still having to pay for a system to cancel
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did not sign or electronically sign anything! They also said if I was to agree I would able to cancel at anytime. This company is a scam!
Regards,
*** ***

Protect America,
Inchas received Ms*** feedbackUpon review, Ms*** system was
cancelled as of May 31, The bill that Ms*** received was from the
month of MaySince Protect America, Inclast spoke with Ms***, there has
been a credit in the amount of $
applied to the accountThis cleared the
balance owed and the account will not be sent to collections

Protect America has received the rejected offer submitted by Ms*** ***The obligation to give days notice is required for us to inform any third party suppliers that we are discontinuing their products and services and some services take longer to disconnect than othersAs a courtesy to MsWaiters, we will waive the bill due for the month of JulyWe ask that she allows Protect America to assist with any further concerns