PADEN'S LAWN SERVICE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We have received the complaint submitted from the Revdex.com on behalf of *** ***We are awaiting the needed paperwork that was discussed on 3/13/to discontinue accountOnce we receive the needed documents we can closed the account and process a refundWe ask that if you have any additional questions to please contact us directly at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr*** ***In order to receive assistance in cancelling the account, Mr*** needs to contact Customer Service at 1(800) ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the complaint submitted by Mrs***Upon review, a refund will be given in the amount of $It will be processed and sent via check by mailThe account has been disconnected and there are no further obligations between partiesWe ask that Mrs*** allow
Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:it was not a one year extensionIt was a contract start overThat was the misleading part and they are still calling it an extensionI want no further contact from that company and that included emailsI asked when originally paying off the remainder of the contract if this was the end of my relationship with themI wanted to make sure I wasn't going to be subjected to automatic renewal or anything similarSince they mislead me about the extension I was concernedI asked but they would not give me a clear answerThat was the reason for my concern and complaint
Regards,
*** ***

Protect America has received the complaint submitted by *** *** As per Protect America contract terms and conditions, the contract is for months and we require a day written notice to process cancellation of the accountWe reviewed the account and determined that *** *** is
still in term until January We have provided Mr* *** with new equipment and are willing to troubleshoot any concerns he may have We ask that he allows Protect America to assist with any further concerns

We have received the rejected complaint submitted by the Revdex.com on behalf of *** ***We have further reviewed and researched his account and will propose a new solution that will involve the use of his current and existing equipmentWe will have an account specialist contact him with this proposed solution within hoursSincerely, Customer Protection Department

Protect America, Inc has attempted to reach out to Ms*** for a resolutionWe will be continuing to reach out to the customer to resolve

Protect America has received the complaint submitted by Mr*** ***As per Protect America's Agreement terms and conditions, that he signed and provided his verbal consent to in March 28, 2016, the initial term is for monthsWe reviewed the account and callsWe assisted Mr***
with account hibernation when he contacted us regarding his situationMr*** stopped making payments on the account in February The balance on the account is validWe ask that he allows Protect America to assist with further concerns

Protect America, Inchas received the complaint filed by Ms***In reviewing the initial sales call with Ms*** we found that during the terms and conditions it was explained to her that she’s responsible for contacting her local police department to inform them that she has an alarm
systemPlease see below:“In the meantime we advise that you call your local police department to see if they require any registrationsSome municipalities may require a registration or permit and they may not dispatch emergency personal if the proper permit is not obtained”Ms*** asked, understood “You said I have to contact the police department?” It was then explained thoroughly that she would need to contact the police department to let them know she has a security system to see if there is a permit required because some counties require a permit on fileMs*** acknowledged that she understood At this time Ms***’s account will be eligible for cancellation 2/19/

Protect America has received the complaint submitted by Ms*** *** We have reviewed the account and callsThe account was cancelled effective March 9, We sent confirmation of this process to her email address on fileWe ask that she allows Protect America to assist with any
further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would need a shipping label from the company
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was advised by the last representative that she would review my claim regarding not being provided service when the alarms were triggered and no one contacted me to from Protect America to ensure that I was okay or the alarms were triggered by accident, etc. Basically, Protect America just sent a box out to my home that was connected to my home Internet Service (using my data plan)but was not connected to anything else that would go out to any fire, police, etc to secure my home from burglaries, theft, etc. Anytime the alarm was triggered, the alarm sounded but no one responded.I have received no further contact from Protect America after they looked into this and found that they had not provided service in the past and continue to not provide service. I am requesting that the contract be cancelled and no further fees be taken from my credit card. What does the Revdex.com suggest that I do to handle this issue. Should I contact an attorney or is this something that the Revdex.com can handle?
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***As per Protect America's contract terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the accountWe reviewed the account and determined that we have
contacted Mr*** several times with regards to this matter and left voicemailsWe have also provided Mr*** the direct phone number for the cancellation department through Chat onlineWe advise Mr*** to contact the Cancellation department at: *** *** to finalize the matter

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and all the recorded callsAs per Protect America's Agreement terms and conditions, we require a thirty day written cancel notice to process the
cancellation of the accountThis information was provided to him when he initially set up the account in January 22, and recapitulated to him in August 07, Enclosed is a copy of the agreement for his reviewWe received his thirty day written cancel notice on August 07, and processed the cancellation of the account accordingly. The balance on the account is validWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:I received a phone call from the business (Mrs ***) she offered
some resolution that I though I that moment it was ok.When I went to set up my cellular monitoring, I find out that now I have to pay for additional equipment (add A-Wave) that will allow me to perform other function.Again, this was no explained to meStarted free, and things are getting added upNothing but a rip offCall the office several times and received no calls back.Now, I stocked on a years contract.They have numerous complaintsHow they still in business.
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***We are also reviewing his complaint from the Department of Consumer Protection and we are going to handle this matter through the state department process

Protect America has received the complaint submitted by Ms*** ***. As per the contract terms and conditions, Protect America requires a day written notice in order to cancel servicesWe received her written cancel notice on 09/05/and processed cancellation of the account
accordinglyWe ask that she allows Protect America to assist with any further concerns