PADEN'S LAWN SERVICE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract termWe received his day written cancel notice
and processed cancellation of the account accordinglyHe will not be charged for the month of MarchWe ask that he allows Protect America to assist with further inquiries

Protect America, Inchas received the feedback submitted by
Ms***It is outlined in the signed agreement that Protect America, Inc
must receive written notice of cancellation from the customer thirty (30) days
prior to the end of any subsequent renewal termBecause there was no
such
notice received until November 3, 2015, Ms***’s agreement will be
cancelled officially on December 31, per the day cancellation policyTherefore,
December will be the last month charged forAttached is a copy of the signed
agreement

Complaint: ***
I am rejecting this response because: First of all my system wasn't even activated that day and Protect America
was fully advised of the problems that I was experiencing. I was advised every time I called to not worry about anything. The invoice from the city would be taken care of. I followed all procedures they asked of me to the letter. Secondly, I called the city and was advised that Protect America receives all mailings that I got. They were aware that my address had incurred that alarm. They also had the information of all the problems with their faulty cheep little sensors that they use. They new they should have, at this point, contacted the city asking for a fee waiver. This was not done. I called the city on my own accord, and they told me that is what was needed. I then called Protect America and asked whey this wasn't done. They said they would get this request out to the city ASAP. I took them at their word. A couple months later, I get another bill for the $96. I once again call the city and ask about the request letter that Protect America said they would forward to them. The city never got it so I emailed them a copy that Protect America had emailed to me. The city reviewed their quest and said that it wasn't done in a timely manner. They are the ones that dropped the ball on this. I was also the one to call their alarm center and tell them to not act on any alarms. I was being responsible making sure that their were no additional alarms. Dealing with this company has been unbelievable. Never have I had this type of experience with such incompetence. I wasted so much of my time on the phone trying to get this problem resolved. I was even sick during this time and told them so. They wanted me to run up and down my stairs in a square house to check every sensor individually. Also, they claim that a monthly systems check is required? This was never once addressed with me and believe I talked for hours and hours with numerous employees on many occasions. Also, this response does not make sense because during this time the system was constantly being checked. Please advise them that they need to keep their word and pay this invoice as promised. Thank you
Regards,
Brenna ***

We have reviewed his account and we discovered that when Mr*** called on 1/13/to install his security system, he asked Protect America if he could return the equipment due to system keypad and camera having to be plugged into a power outletAt that time, we advised Mr*** that he had
days from January 8th to return the equipment in order for the account to cancelProtect America did not receive the equipment back within daysOn 3/8/2018, Mr*** called to cancel serviceWe would like to provide a buyout amount to him to discontinue the account and we ask that Mr*** reach out to us directly to obtain that buyout amount at ***-***-*** Sincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because: The company gives $value for its equipmentAll I asked is for a reduction in payoff for returning equipmentThey would not even give a $creditI will never make the mistake of going with a smalll unheard of company againStick with the name you know like ADTThey value their customers and their equipment.
Regards,
*** ***

Protect America has received the complaint submitted by the Revdex.com on behalf of *** * ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she agreed to a month agreement effective
1/20/2015. The amount indicated owed with the credit bureau will remain until the amount is satisfied Once the account has been satisfied we will update any needed informationWe ask that she contact *** *** * *** at 1-***-***-*** if she has any questions or concerns. Sincerely,Customer Protection Department

Protect America has received the complaint submitted by Mr***Upon review, the signed agreement states that the contract shall be months. Although still in term, Mr*** does have the options to transfer the system to someone else or prepay the remainder of the termThe issues
that Mr*** is experiencing are able to be fixedWe ask that he allow our technical support team to further assist

4th response We have received the rejected response from Ms***In reviewing our records Ms*** has refused all offers including the month credit to her accountProtect America regrets that we are unable to come to an amicable resolution with herWe ask that Ms*** call PAI and allow us to assist with the installation of her new equipment

Protect America has received the rejected response submitted by Mr*** *** Protect America has investigated the account in detail and found that Mr* *** had been offered options on fixing his equipment issues He declinedHe has been provided options on terminating the contractHe has declinedAt this time we are unable to reach an amicable resolutionWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** *** We reviewed the account and callsMrJohnson spoke with a representative who was able to resolve his concerns

Protect America has received the rejected response submitted by Mr*** *** We reviewed the account and determined that a viable resolution was offered to Mr* *** to which he acceptedWe advise him to contact Customer Service at 1*** *** to assist him further with the process

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of *** ***. Upon review, we have sent replacement equipment on February 15, Upon her receiving equipment she will contact us directly to install and test equipmentWe ask
that she contact us directly with additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr*** ***As per Protect America's Agreement terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the account at the end of the termThis information was provided to
him when he initially set up the account in October 16, We have contacted Mr*** several times to no availWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** *** As per Protect America terms and conditions, the contract is for monthsWe reviewed the account and determined that on November 8, 2016, MsMarcia Edge was advised of the various options available to her, on how to cancel
out the accountWe ask that she allows Protect America to assist with any further concerns

We have received the complaint filed by Ms***In reviewing her account we’ve found that we were able to find a resolution We have replaced the module that allows Ms***’s system to communicateAdditionally, we have credited Ms***’s account for the time her phone application read
offline

Protect America has received the complaint submitted by Ms***Protect America has thoroughly reviewed Ms***'s account regarding the break-inThe results of the investigation rendered that Protect America is not liable for the breas the window that was broken into was not protect by a
sensorThis information was relayed to Ms***Ms*** tested her alarm system with us before and after the break in occurred to which the system did function properlyMs***'s agreement will be eligible for cancellation in November Ms*** does have the option to ***sfer the service to someone else or pay off the remainder of the agreementEither of these options will rid Ms*** of her agreement with Protect AmericaWe ask that she allow Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:
The company did not work with me on the first few months I said I was going to cancel now someone has called me but I was already very upset and tried of trying
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's terms and conditions, the Agreement is for monthsWe encourage Ms*** ***a to contact Customer Service at *** *** to discuss other options

Protect America has received the complaint submitted by Mr*** ***As per Protect America cancellation guidelines, we require a day written noticeWe received his written request effective 08/01/and processed the cancellation of the account accordinglyWe ask that he allows Protect
America to assist with any further concerns