PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr***Upon review, the signed agreement states that the contract shall be months. Although still in term, Mr*** does have the options to transfer the system to someone else or prepay the remainder of the termThe issues
that Mr*** is experiencing are able to be fixedWe ask that he allow our technical support team to further assist

Complaint: ***
I am rejecting this response because: The company gives $value for its equipmentAll I asked is for a reduction in payoff for returning equipmentThey would not even give a $creditI will never make the mistake of going with a smalll unheard of company againStick with the name you know like ADTThey value their customers and their equipment.
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsWe processed the cancellation of the account accordinglyThe refund for the amount of $was submitted to the credit card that she used to set up the account initiallyWe ask that she
allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: First of all my system wasn't even activated that day and Protect America
was fully advised of the problems that I was experiencing. I was advised every time I called to not worry about anything. The invoice from the city would be taken care of. I followed all procedures they asked of me to the letter. Secondly, I called the city and was advised that Protect America receives all mailings that I got. They were aware that my address had incurred that alarm. They also had the information of all the problems with their faulty cheep little sensors that they use. They new they should have, at this point, contacted the city asking for a fee waiver. This was not done. I called the city on my own accord, and they told me that is what was needed. I then called Protect America and asked whey this wasn't done. They said they would get this request out to the city ASAP. I took them at their word. A couple months later, I get another bill for the $96. I once again call the city and ask about the request letter that Protect America said they would forward to them. The city never got it so I emailed them a copy that Protect America had emailed to me. The city reviewed their quest and said that it wasn't done in a timely manner. They are the ones that dropped the ball on this. I was also the one to call their alarm center and tell them to not act on any alarms. I was being responsible making sure that their were no additional alarms. Dealing with this company has been unbelievable. Never have I had this type of experience with such incompetence. I wasted so much of my time on the phone trying to get this problem resolved. I was even sick during this time and told them so. They wanted me to run up and down my stairs in a square house to check every sensor individually. Also, they claim that a monthly systems check is required? This was never once addressed with me and believe I talked for hours and hours with numerous employees on many occasions. Also, this response does not make sense because during this time the system was constantly being checked. Please advise them that they need to keep their word and pay this invoice as promised. Thank you
Regards,
Brenna ***

We have reviewed his account and we discovered that when Mr*** called on 1/13/to install his security system, he asked Protect America if he could return the equipment due to system keypad and camera having to be plugged into a power outletAt that time, we advised Mr*** that he had
days from January 8th to return the equipment in order for the account to cancelProtect America did not receive the equipment back within daysOn 3/8/2018, Mr*** called to cancel serviceWe would like to provide a buyout amount to him to discontinue the account and we ask that Mr*** reach out to us directly to obtain that buyout amount at ***-***-*** Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, the term is for months and a day written cancel notice is required to process cancellation of the account at the end of the termWe reviewed the account and calls
This information was provided to her during the initial account set up dated June 19, and was recapitulated to her on July 06, The balance accrued on the account is validWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** *** As per Protect America terms and conditions, the agreement is for months and we require a day written notice postmarked no later than 30(thirty) days prior to the end of the initial term or any renewal termsWe
received Ms*** written notice and have processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Not only do you need to cancel my services I feel as if you should refund some if not all of the money I paid to you , my services has not worked in years with mutable attempts to cancel services this is not how you conduct a bussiness
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract termWe received his day written cancel notice
and processed cancellation of the account accordinglyHe will not be charged for the month of MarchWe ask that he allows Protect America to assist with further inquiries

Protect America has received the rejected response submitted by Mr*** *** We reviewed the account and determined that a viable resolution was offered to Mr* *** to which he acceptedWe advise him to contact Customer Service at 1*** *** to assist him further with the process

Protect America has received the complaint submitted by Ms*** ***We appreciate the opportunity to address her concernsAs per Protect America’s Monitoring Agreement terms and conditions, Section states that: customer may cancel the agreement by returning all of the equipment outlined in the
agreement within thirty days of initial shipment date from PAI to CustomerSection states that: Equipment is the property of customer subject to the terms of the agreementThe equipment will be delivered to the address submitted by customer and installed by customer following the installation procedure approved by PAIWe reviewed the account and callsMs*** *** was advised of the terms and conditions of the monitoring agreement when she initially set up the account on April 30, to which she provided her verbal and written consentThe installations department contacted Ms*** *** several times between the dates of May 05, to June 19, Ms*** advised us several times that she was not ready and at one point stated that she will contact us in July to install the systemWe offered Ms*** a credit on the account as an incentive if she installed the system by July to which she acceptedMs*** installed the systemMs*** contacted us to cancel the account and we provided the options available to herWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: I was not advised on the phone that there would be a restocking fee IF I did not return the equipment within three daysTransit time is not even three daysI will not be using or referring Protect America nor their cheap equipment and scam procedures ever again.
Regards,
*** ***

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of *** ***. Upon review, we have sent replacement equipment on February 15, Upon her receiving equipment she will contact us directly to install and test equipmentWe ask
that she contact us directly with additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr*** ***As per Protect America's Agreement terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the account at the end of the termThis information was provided to
him when he initially set up the account in October 16, We have contacted Mr*** several times to no availWe ask that he allows Protect America to assist with any further concerns

We have received the complaint filed by Ms***In reviewing her account we’ve found that we were able to find a resolution We have replaced the module that allows Ms***’s system to communicateAdditionally, we have credited Ms***’s account for the time her phone application read
offline

Protect America has received the rejection submitted by Mr***. Upon further review, the sales representative did express to Mr*** that he could cancel the agreement by returning the equipment in the first daysTo rid himself of the agreement at this point in the term, he has the option to transfer the system to someone else, or pay off the remainder of the term. We ask that Mr*** allow us the opportunity to further assist with his system

Protect America has received the complaint submitted by Ms*** *** We reviewed the account and callsThe account was turned over to a 3rd party collection company for non paymentAt this time she would need to contact MGI at phone number: *** *** for further inquiries

Protect America has received the complaint submitted by Mr*** *** As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract term. Mr*** called within the contract
term to explain the equipment issues that he was havingWe provided him with different options on resolving his equipment issues and also provided cancellation options that were available to him and he declined them allAt this time we are unable to reach an amicable solutionWe ask that he allows Protect America to assist with further concerns

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to address his concernsWe have reviewed the account and all the recorded callsAs per the Monitoring Agreement's terms and conditions, the term is for monthsMr*** accepted the
terms and conditions of the agreement when he initially set up the account on August 24, The package that he selected included the main control panel plus a mini pin pad that he could use to arm and disarm the systemMr*** is not limited to using the keypads to arm and disarm the systemHe does have access to other options of arming and disarming the system using the Interactive App on his cell phoneThe benefit of the App is that, it provides the freedom of him being able to access the system any where in the countryMr*** contacted us regarding terminating the account and was provided the options available to him to terminate the agreementWe ask that he allows Protect America to assist with any further concerns

Protect America, Inchas received the complaint submitted by Mr***If there is an instance where Mr*** has a alarm and feels it is due to equipment error, we have a department dedicated to reviewing and determining if Protect America, Incwill cover that fee for himWe also
have a technical support team that can help Mr*** determine what is causing the alarms and what steps need to be taken to correct the issueThe technical support team can be reached by calling *** option The signed agreement does outline that the service shall be for monthsWe have the necessary support available to him to correct the alarm issuesAttached is a copy of the signed agreement