PADEN'S LAWN SERVICE

Protect America,
Inchas received Ms*** feedbackUpon review, Ms*** system was
cancelled as of May 31, The bill that Ms*** received was from the
month of MaySince Protect America, Inclast spoke with Ms***, there has
been a credit in the amount of $
applied to the accountThis cleared the
balance owed and the account will not be sent to collections

Complaint: ***
I am rejecting this response because:I have not had any phone calls or voice mail messages from this company on this matter all I want is to be able to cancel my monitoring of my alarm with out still having to pay for a system to cancel
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***Upon review of the account, it was determined that the account was set up through a 3rd party dealerThe contract Mr*** *** signed, does not show that a camera was part of the equipment provided nor does it show
that he was being charged for any video monitoring servicesReview of the installations call dated 08/21/2013, shows that he called to install the equipment and we verified the list of the equipment he had received and he confirmed that the information was accurateMr*** did not mention anything about being promised a camera from the 3rd party dealer nor did he state that he wanted to add a camera as part of his equipmentyears later on 08/23/2016, he called and spoke to us and as a courtesy to him, we shipped out a camera to him. The camera was delivered on 08/30/at the address on file. We encourage him to contact Protect America at *** *** with any further concerns

Protect America, Inchas received the feedback submitted by
Ms***It is outlined in the signed agreement that Protect America, Inc
must receive written notice of cancellation from the customer thirty (30) days
prior to the end of any subsequent renewal termBecause there was no
such
notice received until November 3, 2015, Ms***’s agreement will be
cancelled officially on December 31, per the day cancellation policyTherefore,
December will be the last month charged forAttached is a copy of the signed
agreement

Protect America has received the complaint submitted by the Revdex.com on behalf of *** * ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she agreed to a month agreement effective
1/20/2015. The amount indicated owed with the credit bureau will remain until the amount is satisfied Once the account has been satisfied we will update any needed informationWe ask that she contact *** *** * *** at 1-***-***-*** if she has any questions or concerns. Sincerely,Customer Protection Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***5, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: We cancelled the account more than years agoMy office manager had been paying the account for more than years because she thought it was for another monthly itemThe account covered *** ** *** *** ** *** *** *** in Beaumont Texas and the account was paid for just as it is todayI told Protect America I will not sign any cancellation paperwork because it was signed years ago and they continued to bill us for years even though they have not provided ANY service for more than yearsI have gotten with an attorney and should be meeting with him again this week
Regards,
*** ***

Complaint: ***I am rejecting this response
because: It's still not a resolution but merely stating they will contact me. I've been waiting on the company to contact me which is why I turned to Revdex.com for assistance. I have received an invoice for payment, which is proof that they are still trying to draft out of my account, which I have closed. I closed the account for personal reasons and still am standing on my request to severe my business relationship with the company as well as all fees be waived, remaining contract balance as well as the recent invoice fee. I'm still waiting on a resolution and that information can be sent through this form of communication.Regards,*** ***

Protect America has received the complaint submitted by Mr*** ***As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountWe received his day written notice on February 11, and processed cancellation of
the account accordinglyThe balance on the account stands as isWe ask that he allows Protect America to assist with any further inquiries

4th response We have received the rejected response from Ms***In reviewing our records Ms*** has refused all offers including the month credit to her accountProtect America regrets that we are unable to come to an amicable resolution with herWe ask that Ms*** call PAI and allow us to assist with the installation of her new equipment

Protect America has received the complaint submitted by Ms*** ***Upon review, Ms*** *** has received multiple options for resolution, including but not limited to transferring her service or pre-paying the remainder of her termWe also recommend testing her system monthlyWe ask
that Ms*** *** allow Protect America to assist her with any future concerns

We have received the rejected response filed by Ms*** and at this time we are unable to come to an amicable resolution with her

Protect America, Inchas received the rejection submitted by Mr***We would be happy to revisit the issue, should the solution not sufficeProtect America has a service technician team dedicated to helping you resolve any concerns, as well as aiding you in keeping the system operating at peak performanceWe also recommend monthly testing to aid in the process

Protect America has received the complaint submitted by Mr***As a courtesy to our military families, we reserve an offer that allows early cancellation of the agreement for a fraction of the remaining balance. We've made that offer to Mr*** as well as informed him of the
options that are available to all of our customers who would like to cancel the agreement prior to the end of the termThose options include transferring the service to someone else or paying off the full remainder of the agreementWe ask that Mr*** allow Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms***Upon review, our records do not indicate that we received her written cancellation request from the pastIt is outlined in the agreement that Protect America requires a day written notice to cancel serviceWe received a
written notice while speaking with Ms*** on July 14, 2016, therefore, the account has been processed for cancellationIf she provides a copy of the original cancellation notice that was sent, we can adjust the current balance accordingly

We have reviewed our recorded calls and are unable to find a time where *** was told his monitoring rate would be reduced to $a monthWe have reached out to *** using the phone numbers on file and left our contact information in a voice mailWe aim to better understand this and come to
a resolution

Complaint: ***
I am rejecting this response because:I am rejecting this response because: Copy of orders have been emailed as of today per the request of the business. Protect America still has not provided an answer to what there next course of action is in reference the accountResolution is still the same to resolve the issueAccount must be closed without charging the service member in accordance with the Soldiers and Sailors Act.Attached is a copy of the orders, just as a back up
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have tried to sort this out with Protect America on several occasions All i'm told was this is what it is, and I have to deal with it If the time frame was misunderstood on my side then that is my error When I mentioned that on their website they say they have the lowest price guaranteed I was told that my contract was signed for one amount and they paid in advance the years to a third party I've requested that I pay the difference each month (comes out to a month) and i'm told nope I'm charged the full amount for the next year, which is the remainder of my "contract"
Regards,
*** *** (***)

Tell us why here...Protect America, Increceived the rejected response from Ms***We found that our Licensing Department has come to an amicable resolution for Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***