Parker and Sons

Keith R. from Parker and Sons was very knowledgeable, helpful.

My air conditioning stopped working at 6PM one very hot night in June and I called Parker and Sons right away. I was told it would be the next day before anyone could come out but within an hour someone called me to say they would be there within 30 minutes. Manny E. came and was very knowledgeable and polite and explained everything that was not working on my A/C unit. He had the unit working within 1/2 hour. I have trusted Parker and Sons for awhile now and would definitely recommend them.

Michael A[redacted] is the consummate professional. He completed his assignment promptly

and in good cheer. He knew exactly what he was doing and I was surprised at how quickly he completed the job. It would be a pleasure to have Michael return next year to check out and replace elements of our reverse osmosis system that require attention.

Exceptional customer service. Highly recommended

We just had Mike, from Parker & Sons, service our R/O system earlier today. The system needed annual replacement filters, and he also provided very helpful information regarding the refrigerator's water filter system, which has been rendered useless due to the R/O system.

As usual, Mike was very professional and polite in our interaction. He even had a little time to talk about cars with me before he left my house (apparently, Mike is also a car guy).

In the future, I will always ask for either Mike or Dan to service my R/O system. They are both a pleasure to deal with.

Jason G[redacted], electrician, did an excellent job for us. He did a great job of explaining what needed to be done and why. He was very reasonable about not asking us to do more than we could afford at the time. He didn't pressure us at all. He has a very pleasing personality and is easy to talk with as well. Jason finished the job in a timely fashion in spite of the terrible heat today. He even cleaned up after himself--the trash went into the trash--he didn't leave a mess at all as some will do!

Jay with Parker and Sons did an annual service check on our air conditioner. In spite of the 115 degree temp, he had a great attitude, was very friendly, and took his time checking everything out. We have been using Parker and Sons for several years now and would definitely recommend to others.

Dan H. was the best service person we have ever had to take care of our airconditioner. He was friendly, punctual and knowledgeable.You will not go wrong with Dan on the job.

I had a plumbing leak on an old filter canister attached to the exterior water line between the house and shut off valve which meant I had to turn water off to house. I had called another plumbing company and never received a call back. I found Parker & Sons on To-Fixit. My overall experience was wonderful. I was assisted very pleasantly by Rachel @ Parker & Sons in setting up the service call, Dean called me to follow up to let me know the repair people were on the way and made sure I was doing ok. Jim F. and Paul F. were the repairmen and both were very helpful, professional and courteous. They were upfront with the costs and let me know what my options were, let me watch and ask questions as they worked, made sure I understood what they needed to do and walked me through the payment process. I never felt pressured or uncomfortable. I wish more companies were like this one. I highly recommend Parker and Sons.

Professional service from the second they answered our phone call. Dean Parker assured us that everything would be diagnosed the next day! Carlos M a technician calls us the next morning to explain the issue in full detail at 8:45 a.m. After explaining the issue it was determined that maybe for at an additional cost we could have a brand new air conditioner heating unit, but there was no pressure at any point! Then shortly thereafter James R[redacted] called as promised a sales representative and even drove out to our home in Wittmann to expedite the process and explain everything. The whole thing is going to cost about $6200 and the work is not even completed yet but at this point we already feel like we are in good hands with Parker & Sons due to your amazing staff who are over and beyond professional and courteous. We are looking forward to a long lasting relationship with this company!!!

Our A/C unit was making terrible noise, and vibrating the window and wall behind it. I

called Parker & Sons since they had done work on the unit last month. Not long after the call Mike J. came out, and found the problem which luckily was not serious. He kindly answered some questions I had on our 13 year old A/C unit. We are counting on them to help keep our old A/C running until we can save up for a new unit down the road.

Also last month we had some minor electrical work done in the garage, and they found three breakers on the panel that were under a recall notice. They came out and replaced them, and only charged us for the labor, and helped us get the refund on labor

that is offered by the breaker manufacturer. Now our electrical panel is all up to code

which makes us feel safer too. It is nice to have a company you can depend on to

show up, and do a great job.

I want to take the time to personally recognize your company for always coming to my aid when needed. Last night our water heater caught fire and without fail your plumber, Justin H[redacted], was here by 9am to install the new one. As with all your staff, he was well educated about the different options and was able to help us decide which model would best meet our needs. He worked very diligently to get it installed quickly and efficiently, without making or leaving any mess behind. Thank you Justin for all your hard work today. You are part of the reason we keep coming back to Parker & Sons!!

Adam installed a water treatment system in our home. Adam was polite/professional and very efficient. Adam answered all of our questions and displayed patience as we asked many questions. He left our home clean and returned all items to the proper places. Adam provided exceptional customer service and I would highly recommend Parker and Sons to my neighbors, family and friends.

No complaints - The service was as good as it gets.

Mitch came to help us with an electrical problem. Parker and Sons has been our go to business since we moved to Arizona in 2010. Mitch was professional, courteous, and very pleasant to work with. His knowledge of his field was amazing. He diagnosed the problem, fixed it and asked if there was anything else he could do to help us. If you need anything done in your home as far as plumbing air conditioning electrical please don't hesitate to call Parker and Sons!

The service was outstanding.

Michael A[redacted] from Parker & Sons checked our Water Treatment System and our R/O System. He was prompt, courteous, knowledgeable and above all HONEST. We will be using him again in the future.

I am always impressed with the service I receive from Parker & Sons and my newest experience was no different! Tommy was amazing and I will definitely be requesting him from here on out! Highly recommended!

I was very impressed by the thoroughness and professionalism of my serviceman.

He kept me informed of what he found by use of his smart phone, fixed each problem, and didn't leave until everything checked out. He also pointed out that the unit was under warranty and would perform the work under it. This has not been the case with other service companies I have dealt with.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.They managed the response extremely well.  I was pleased with the level of support and expertise they sent out to work on the issue.  It has been several days since Parker and Sons completed the repairs and the system has been working perfectly.  If we have further issues, I am very confident they will respond and resolve the issue.  Thank you for your help.

Regards,[redacted]