Parker and Sons

Parker and Sons are fast, reliable and very professional. I called Parker and Sons in the morning about my a/c unit not blowing air out and by early afternoon John D. (technician) was here and quickly found the problem and fixed it. John was polite, knowledgeable and very professional.

I have dealt with Parker and Sons on several issues and have never been disappointed in their service or professionalism.

Antonio was very friendly and professional. He had to troubleshoot my problem, and did so quickly and efficiently. I would welcome Antonio into my home again at any time in the future.

Dan performed a whole house plumbing review. Found a water pressure problem due to water softener which was beginning to fail. Explained all the problems he found and what was required to correct them. Even taking time to explain how water softener operates (we are new to Arizona). He flushed the water heater and replaced a rod. He was friendly, professional and courteous at all times.

I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have invited two HVAC contractors to survey the our residence and have received bids to replace the Day and Night system Parker & Sons Inc. installed earlier this month. It has been reported to me by both contractors that there was no apparent damage to the roof, paint or stucco. However,both contractors reported that it is impossible to access any damage to the original condensation drain pan line due to the fact that your installation people mounted the system on top of the pipe with only two inches of clearance between the end of the pipe and the bottom of the AC unit. Both contractors reported that there did not appear to be damage to the pipe above the roof and there was enough of the pipe above the roof to facilitate attachment to a new unit. The only unknown is whether the elbow below the roof has been damaged.  Removing the AC only to check the pipe and then negotiating a fair settlement with you is not a viable option.

My wife and I will accept a refund check in the amount $6347.27 at this time if you will agree to pay for any damage that is discovered after the existing unit is removed and replaced. Honesty,I don't think there has been any damage done, but until the pipe is pressure tested I can't be sure. If you can agree to these terms, we will consider the matter closed. 

Regards,

Our Supervisor, Randy Carlson, spoke with the homeowner and satisfactorily resolved this complaint.  We agreed to reimburse the homeowner the sum of $86.25 which represents the $17.25 PFP maintenance charge and the $69 service diagnostic fee.  We apologize for the inconvenience our...

processing procedures caused the homeowner.  If any other information is needed, please contact us immediately.

We had a supervisor and a technician go to the Hatch residence today and after an extensive evaluation, one of the control boards was replaced on the system.  As of the writing of this response, the system is working properly.  Earlier this afternoon, I had a conversation with Mr. Hatch...

and he will call us if the intermittent issues continue.[redacted]Vice President HVAC Service

We sincerely regret that Mr. [redacted] initially felt that he was being deceived by our technician.  Upon receiving this complaint, we conducted an internal investigation to determine if the technician had done anything misleading or inappropriate.  We found that our technician...

had done a thorough diagnostic analysis of the system which resulted in him recommending that the condensate drain needed to be cleared and the evaporator coil needed to be cleaned.  These findings were well documented on the invoice and in photos that he took during his inspection.  Our Supervisors, [redacted] and [redacted] subsequently visited the home to conduct an onsite inspection and found that the evaporator coil indeed was in need of cleaning.  The drain had apparently been cleared by another contractor after our technician conducted his inspection.  [redacted] and Mike spent time with Mr. [redacted] and showed him exactly what we had found.  After visually seeing the evaporator coil himself, Mr. [redacted] agreed that the coil truly was in need of cleaning and that our technician was correct.  They discussed the other recommendations that were made by our technician andexplained that those were items that should be considered to improve efficiency or prevent future problems with the system.At this time, we believe that Mr. [redacted] opinion of Parker and Sons has been changed.  He told us that he will contact the Revdex.com and explain that our technician had told him the truth and that he would use us to clean his evaporator coil.  He also told us that he would be willing to contact the Revdex.com and rescind the complaint.  We are grateful that Mr. [redacted] allowed us to visit with him and to show him what our technician had seen during his inspection.[redacted]Vice President, HVAC Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,
I personally met with Mr. L[redacted] last week to address all of his concerns. We worked with D&N, and obtained/installed an upgraded condenser (13 seer to 15 seer) at no charge...

to Mr. L[redacted]. This condenser was to improve utilities consumption, and decrease noise during operation. I tested the system in all modes, completed an air balance, and answered all questions during my visit (see attached). Mr. L[redacted] declared that he was satisfied when I followed up 1 week later.
Best regards,
Nathan D[redacted]

I recently had Parker and Sons add faucets/etc. in two bathrooms in our home. The experience was very positive and professional. We chose Parker and Sons based on previous installation of an air conditioning system and were impressed at that time with how well everything went.

In each case we looked at competitive bids and customer comments regarding each company we were considering. Parker and Sons, although not the lowest bid, was the overall best supplier when it came to response to invitation to bid, product knowledge and professional appearance of personnel.

The technicians were prompt;courteous,knowledgable and did exactly what I expected. The jobs were done, in each case, to my satisfaction.

Parker and Sons are professional in every detail, and their employees exude that in their work and mannerisms.

I called on a Monday with my problem, Justin came out, accessed the problem. Said he would be back the next day to fix my problem. He arrived and within a short time mr new toilet was installed. All works very well.

Parker & Sons has always provided fast,professional and friendly service. Their service technicians are very efficient and attentive to your needs. I highly encourage everyone to contact Parker& Sons with there A/C needs.

Parker and Sons has done a great job for us for close to 10 years. I can't imagine calling anyone else.

I have been a customer of Parker and Sons for many years.

They have always given excellent service at a fair price.

[redacted] has been my service technician for a very long time and I have great trust in his service abilities.

When people ask who does my heating & air conditioning and plumbing work I always recommend Parker and Sons.

My faith in contractors has been tested many times over the years. To the point that I will only make positive reviews. There are so few of them I have to do! [redacted] with Parker and Sons has my respect as a honest and compentent tradesman. He is the kind of professional that goes a long way in restoring my faith and trust in hiring a contractor to provide a service. I hope my experience with Parker and Sons is reflective of their business practice and if so their great!!!

Parker & Sons came to our rescue when they took care of changing out our old valves directly behind a pedestal sink. Another plumbing company said their tools would not fit behind the sink and wanted to remove the sink before changing the valves.

I couldn't be happier than with Parker and Sons. My Mother uses them too and is also very happy with their service, speed and friendliness. They are exactly as they advertise.

Another great experience with the Plumbing services.we would not call anyone else.

Honest as the day is long! I love Parker and Sons and I am so glad to have found them since moving to Phoenix from Flagstaff.
I trust them and they are very knowledgeable!

I had both the air conditioning and plumbing services on the same day and was extremely pleased with both. They both came well within the allotted time and finished before the 4 hour time block allowing me to continue with the rest of my day's activities. Both technicians were professional, friendly, knowledgeable and when they left, their work areas were neat and clean. [redacted] (water treatment) even went beyond the scope and helped me with the filter on my refrigerator and [redacted] (air conditioning) braved the heat of the attic and outside to do an excellent job, giving me the confidence that this summer my air conditioners will operate keeping my house cool and comfortable.