Parker and Sons

Always a pleasure to do business with Parker and Sons. Both the operators and the technicians are professional, friendly, and knowledgeable.

Parker and Sons has been my AC and Plumbing company for years. They always do quality work and stand behind their product and work. They are always available, even on Sundays. Trust me. I tried another company once who does alot of advertising on sports radio. I unfortunately made the Precision Decision to put in a new AC unit and boy am I regretting it now. I should have called Parker and sons. Parker and Sons did come out and fix the other company's mess. The other company left the original duct work in the attic and it was too big so they taped it over. Parker and Sons found it and corrected it for a reasonable price. Go with Parker and do yourself a favor.

We have used Parker & Sons in the past to unstop a clogged shower drain. We had a very good experience with them.

Our water heater was starting to need replaced. We went to Lowe's and Home Depot to look at water heaters and get quotes. Home Depot was a trying situation at best. When we finally got the information, the price was much higher than we thought it should be. Lowe's was no different.

We came home and called Parker & Sons and Thomas came out about 2 hours later (On Sunday about 12:30 PM). Looked at our heater, told us what they could do, the price and installation time. The price was less than either Big Box store and we were comfortable with Parker & Sons reputation and service. By 4:00 PM the same day we had our new water heater. Thomas was informative, polite and very thorough.

We definitely recommend Parker & Sons for all our needs.

[redacted] & [redacted]

I was very pleased with my experience of working with Parker and Sons. [redacted] installed my new water heater and other small odd jobs and [redacted] installed the new water softener for me. They were professional, on time and very responsive. I would recommend them to my friends.

A friend had a great experience and told me about it. A week later my A/C had and issue so I contacted Parker and Sons. Mike came out on a Sunday and checked my system which couldn't be repaired. He made a temp fix to keep it operating while I set up a new install. He didn't charge me for his time or materials. Which was great since I was overwelmed by the news I needed a new system - Thank you! Jerry met me the next day to evaluate my home and give me options once I determined what I wanted to do the appointment was set the next day to install my new A/C. Cezar/Andy did my installation. Cezar worked very hard in the hot attic removing my old unit which came down in serveral pieces. The new unit didn't seem quite right. So I call my salesman Jerry and he setup an appointment with Doug. He determined some adjustments need to be made to my systems air flow. He was very knowledgable and helped me understand what had occured. We set another appointment to have the techs (Cezar/Tony) make the new adjustments. Now it's working great! I appreciated the fact that I wasn't givien the run around when I felt the system wasn't quite right but didn't know why. They immediately responded, were friendly and took care of it. They are my new A/C provider.

Parker and Sons has been very professional in all there dealings with me. They don't try to up charge the bill and are quick to work things out so everyone is happy. They repaired a few small plumbing issues that weren't part of replacing my water heater and softener system. Old system had lots of little bends that would have caused major problems later on so very pleased.
Thanks again for great service;
Alice Walters

David J[redacted] was very professional and personable. He tells you everything to expect at the beginning and he delivers. I would recommend him to anyone for your plumbing needs.

James R[redacted]l provided service for us today with our furnace, surge protectors and replacing, under warranty, our Air Scrubber. He is knowledgeable and answers all questions. When needed, he followed up with the central office for information he did not have with him. He thoroughly inspected our whole setup. We will ask for James R[redacted] service when scheduling our next appointment.

I had an emergency plumbing situation and contacted Parker & Sons requesting Joe Cotton. He arrived within the hour and repaired the problem in minutes. He also took care of a number of other non emergency plumbing concerns I had, recommended a repair of a potential problem and performed a health and safety inspection.. He was very professional, knowledgeable and efficient and so polite and respectful. I will request him again when the next plumbing emergency arises.

I have been a Parker and Sons customer for many years, but from my recent experiences their customer service has gone way downhill.

A/C was not cooling well so they sent a service man out. He performed a check and all he could tell me was the freon was low and I must have a leak. He could charge the system, but I would have to call to have someone come out to do a leak test.

He wasn't qualified to find the leak? I have to call?

That didn't sit well with me.

Then when he left he 1) Didn't leave a receipt. 2) Left the thermostat at 63. 3) Left the fan in the 'on' position instead of 'auto'. Luckily I didn't leave the house shortly after and did notice the thermostat - otherwise my A/C could have been running for hours.

Called to complain to a service manager but was told it was near the end of the day so doubtful someone would be available (this was at 3:30 pm). Left a message and was told they would have someone call me the next day.

No call. Obviously not valued as a customer.

Finally had to call back and schedule a leak test. Received an estimate. Since I told this technician that I had complained before and never got a call back, he said he would make a definite notation on his invoice to have someone call me. Said every invoice is reviewed so someone would definitely see it.

No call. Definitely not a valued customer. I would especially think that with the opportunity to make money on a major repair (evap coil needed to be replaced) that someone would follow-up.

Overall, very disappointing.

I was alerted to the arrival of the plumber about 20 minutes before he was at the door. He assessed the problem; presented a quote for the work, did the repair; answered my questions, and took time to explain why there was water coming out of the faucet after the cut-off valve was closed; checked for pressure; looked for indications of more leaks-could not have beenmore satisfied.

I have been a client of Parker & Son's for many years. They have consistently performed repairs quickly and done correctly. Rarely, when there has been a problem with a repair, they have cheerfully returned until I was satisfied. Reasonable rates. Pleasant repairmen. I do not even consider any other company for plumbing, A.C. and any services they offer.

In 2010 I had the pleasure of contacting Parker and sons since the installing contractor informed me it would be 2 weeks until they could come to my home and repair a broken air conditioning unit( it was 3 yrs old). I did call Parker and sons who were at my home within 2hours. In a temperature of 115 and had my unit performing within 35 minutes . Since that time I have had Parker come to my house biannually to inspect and service my system. I have had another occursnce as above and the Parker tech was at my home within 45 minutes . Needless to say Parker is far superior to others and will continue. To be our services . I do plan on building another new home and will definitely request there work vs the big west valley installation contractor who seems to be only interested in installation and the hell service after the job. So be prepared if you call. !!!!!!!

I have been using Parker & Sons for several years. They have been reliable and very dependable.

Excellent service. Technician showed me everything he discussed with me. Even with my old unit, I did not feel oversold, and the service I had ordered went smoothly.

I have used Parker and Son's for several years. Their parts are a little high but in comparison to using a friend of a friend or another company, I know the parts will last and be put on correctly. I have always been told of how things are looking (safety hazards) and I have not been pressured to purchase anything but was made aware of what may need to be replaced in the future. The techs are professionals and explain every detail necessary and as a woman, I need to understand what they are saying in terms I can relate to. So far, so good with Parker and Sons.

I have been using parker and sons for my maintenance of my heating and cooling system They are always timely and efficient and have kept my old system working well.

Parker and Sons is my first choice for heating/cooling and plumbing. They're are very reliable, customer centered, knowledgeable and courteous. They have always gone above and beyond what I expected from them. Parker and Sons does not charge for an evaluation. This provides more value for the price.

Excellent quote, came on time, cleaned everything up putting things back in place before leaving. I had difficulty programming the thermostat, and a specialist came out within 2 hours of my call. The hole created to install the furnace was repaired 2 days after installation was complete. I like how nice it feels in my home. Really appreciate the 10 year parts and labor, with a $10.25 a month service fee. I have since called for a Plummer, got information on how to clear the buildup in the faucets. Each and every person I have talked to on the phone was helpful and thorough. Each person in my home was kind and respectful, and eager to explain and answer my questions. I had used Parker & Sons before, but now I will use them exclusively! I will recommend them to my friends and family. In August I had work done to get the air conditioner to run properly. Made the decision to get an entire new unit based upon how [redacted] worked with me to give me a price I could afford. He is my regular service technician.

I would certainly recommend Parker & Sons to anyone. I had a broken valve in our shower late afternoon. I called P&S and they came out around 7:30 pm and worked until the job was complete around 11 pm. If it wasn't for their availability, I would have never had water all night until morning. [redacted], the plumber was very good. He knows his stuff and I did not feel I am being taken advantage of. I also got a free heating check from [redacted]. He was not pushy, very respectful. It's nice to know that there are still good people out there. Even though, it cost a little bit more to fix my problem, it was OK since it was done professionally and I have no complaints.