Parts Geek

So far so good have ordered parts for classic car...the parts were correct..have not had a issue with the company...

Helped me get the part(s) I needed to repair my car & get it on the road again!
Thank you so much!

I originally placed my order for front rotors and pads for my wife’s Caddy this past early summer with Rock Auto, got the parts and etc. from Geeks, called 2 days later to change to back brakes package, but parts had been shipped, told to send unopened box back via UPS, mechanics garage had to pickup parts needed at NAPA, costing me an extra $130. Parts, then original parts were delivered to our home on a Thursday, called for them to be picked up by UPS and returned, they were to be picked up that next day, Friday, Sat., Mon., and Tuesday all went by not getting picked up, and we called Geeks twice and UPS each afternoon after seeing the UPS truck go by our street. That Tuesday afternoon we took the box of front brake parts 27 miles one way to nearest Fed X and paid them +$60.00 for return fee. Then waited like another 2 weeks for crediting my card after paying another restocking charge fee of +$30.00. We Called both UPS and Geeks complaining, but to deaf ears, then the next afternoon, Fed X stopped by late saying the driver who was suppose to pick up our parts had forgot and called another driver to go back and get our parts box as he was already down the road 30 miles or so. So all in all our brake job cost me all most $400 extra out of pocket, thanks to Geek. I have spread the word as much as I can, my oldest son runs a dealerships garage down in Indianapolis, and has stopped ALL orders to both Geeks and Rock Auto and I will never order anything from them, I personally would not even take old used parts for scrap from either. I emailed both companies and never heard anything back from either and the same goes for Fed X. To hell with all three ripoffs.

BE CAREFUL WITH CORE RETURNS!!!!!!!!!!
I purchased an alternator with a core charge.
The return of the core cost more than the refund of the core charge.
Contacted PGeek and they were not interested in addressing the issue.
I noticed that prior same issue has been reported.
AGAIN.................BE CAREFUL.

Great prices, decent quality, fast delivery. Only problem is if you need to return something heavy like a shock (that was bad out of the box) and cost me $40 to ship it back to California!
They recently sent me a brake rotor that had obviously been returned Before cause it was not in a sealed bag, had some corrosion and was dinged/dropped on one edge. I Filed it down and used it anyway because of the cost/trouble of returning.

I am still waiting for you to send me the rest of my order from about 60 days or more ago. Or was this a mistake doing business withyou (SCAM). Please respond with my part or send money back so I can buy part some where else. MY PICKUP HAS BEEN OUT OF SERVICE SINCE ORDERING FROM YOU NOT HAPPY

Poor customer service. RE: order ***. Ordered two parts, both with same tracking number, only one arrived. Called customer service, Ashley ext ***, she had no explanation, would not allow me to speak to a supervisor and told me to call back in 24 hours, I said no, you call me, she said OK, no return call. So I called back, next customer service rep, said out of stock and we refunded money, as I question why no return call he became very short with me, I said do you even care?, he said no and hung up on me

I read few of the Revdex.com reviews: I am not satisfied with the way Parts Geek handle the complaint. Few people complaint that the parts are not complete. May be you have workers who are not well trained to handle this business . How you react to this comment. Can you assure customers a free return if the parts are defective or wrong part?

Junk parts 500 to 5000 miles all have failed completely

I have ordered parts and when they arrive wrong its cost me money to return! Ordered driveshaft for a ford pickup and it was bent,they say send it back for warranty they will inspect ,and maybe issue credit,maybe. you will have order another shaft and just maybe you will get credit . I will no longer order from PARTS GEEK

Parts Geek is Horrible - Never Use Them!
Parts Geek is Horrible. Do not buy from them. Read for two examples of utter incompetence.
Ordered exhaust. They took payment. Exhaust never showed up. Checked tracking number. The exhaust was shipped damaged/empty box (how is that even possible I asked) so UPS sent to back to them. No big deal. I expected a new part to be sent out.
Emailed them. No answer. Called. Was rudely told 'that's not our problem, that is on the warehouse' by customer service rep Teressa/Tanya. Calmly I asked when my part would be coming and she said to call back later. She said she would email with an update and never did.
So I called back the next day. Waited on hold for 20 min!!! Only to be told by first rep to call back in two days. Why? Asked to speak to manager. Transferred to Deedee/Dede. She said warehouse was not honoring return. Said ok just send me a new exhaust. She said no, "you have to reorder and pay for another exhaust." WHAT?! Pay again?! She said 'yes'. Best she could do was 'ask' for a refund. She was very rude. Very unhelpful. She hung up when I asked them to overnight my exhaust (two weeks after initial order placed). Parts Geek ran from a paying customer and tried to place blame rather than take any ownership. All this could have been solved if they just sent my an unbroken exhaust that I had already paid for. Boarderline fraud.
Side note -- five years ago I ordered an oxygen sensor for a different car from them. They only sent one instead of the two I ordered. Took three weeks to get the other oxygen sensor. Had to call and complain that time too. They reluctantly sent the second sensor after barley admitting they made a mistake.
All in all, cheaper parts = worse in every way. I knew better to use them but tried to give them another chance. Awful. Head scratchingly awful.
Order number

I ordered multiple parts, including two rocker arms. Unfortunately I only received one rocker arm and an empty sealed bag that should have contained the other rocker arm. I called customer service hoping they had the integrity to overnight me the rocker arm I need. They weren’t willing to do that so here I am hopefully alerting other people to think twice before ordering parts from partsgeek.com.

Quality parts and easy return policy, if needed. Help is also available

Bought a window rack, it did not work. They would not respond to my email, it was automated robot answer.

Ordered what said NEW part for an 2007 nissan altima original equipment oil cooler. Received withing 2 days box was not damaged but once I opened package I could clearly see it was a used part taken off of another vehicle. It had deep scratches on the metal.and around the bolts where it had been removed from other vehicle.Also had dirt on the bottom of part where it looked like a seal had once been. Took pictures immediately and called customer service informed he the part I ordered was not new like it said online and that I had screenshots of the original order that says part is NEW. He asked for my order number and said he would send an email. So now I wait. If I wanted a used part I could've went and pulled it from a junkyard myself.This was my 1st and last time using parts geek and will go back to ordering from ***.They were out of stock on part that's the only reason I looked to another company.

The company sent me the wrong part.
They insist they did not.
They don't have images of parts but drawings of generic parts.
In the end I will get back the refund for the part minus shipping and will pay to return it.
For the $21 it cost, it means I get back $5.
But the part does not fit!
The "supervisor" was very "matter of fact" - didn't care a bit to resolve this amicably.
I will NEVER shop there again!

I own a 2005 Jaguar, 5 speed, 3.0 liter engine that I absolutely love. Without Parts Geek I feel as though I wouldn't be able to afford to keep it. Whenever I need parts, I order, they deliver, I save money and always on time. By the way, I've used original Jaguar replacements and *** and have never been disappointed. Great Company!

parts are good and fast shipping. I always got what I ordered

I've yet to actually hear ANYTHING from them;
I recently ordered a lot of parts for my Toyota Tercel;
Left & right KYB front struts
Left & right rear struts
2 lower ball joints
Brake Pedal Stop Pad
Rear Brake Shoe Set
and even wipers
When they arrived, one rear strut had the required boot, washers & bump stop - the other didn't.
I contacted them THREE times via email - and despite my expressed preference, rather than just send the missing parts, they made me go through the entire RMA process.
I DID NOT WANT TO GO THROUGH THE HASSLE OF SENDING THE STRUT BACK !!
I ASKED THEM TO JUST SEND ME THE MISSING PARTS !!
I was completely & utterly ignored.
Richard ***, MD

Great place to get your parts,. Do what they say... awesome to do business with ...ty