Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Medical Coding and Billing Career Diploma Program on December 23, by submitting a down payment and a signed enrollment agreement
The first section of **[redacted]'s signed enrollment agreement confir** that **[redacted] enrolled in our Medical Coding and Billing Career Diploma Program not our Health Care Management Associates Degree **[redacted] would have needed to contact us before she signed her enrollment agreement if she felt she was enrolled in the wrong programI have attached a copy of her signed enrollment agreement highlighting this area in question
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on **[redacted]'s signed enrollment agreementSince **[redacted] completed over nineteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
Our policy for students wishing to change the program they are enrolled in is by their liability on their current program. Since **[redacted] completed over nineteen percent of her exams, she is liable for twenty-five percent of tuition including other fees which needs to be paid in order to switch to another program.
As a courtesy, if **[redacted] would like to continue with Penn Foster, I will use the total amount she paid ($196.00) as a down payment towards the Health Care Management Associates Degree. **[redacted] would need to contact me at the number below to have this completed.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns[redacted] enrolled in our Medical Billing and Coding Career Diploma Program on July 22, by submitting a down payment and a signed enrollment agreement
Our website states, students can receive advanced academic credit for Business English and Microsoft Word and Excel within this program. Our website also visibly states "You will need to get your official transcripts to Penn Foster before you start the course you wish to receive Academic credit for." [redacted] started her Business English course before we received her official transcripts; therefore, she was not awarded with transfer credit for her Business English course. After review from our registrar, we made an exception and awarded [redacted] with transfer credit for her Business English course.
[redacted] was contacted by Dorothea B[redacted], our Assistant Director for Allied Health Academy and Connie Dempsey our Chief Certification and Licensing Officer on September 25, to schedule a conference call regarding her concerns. On September 29, 2014, [redacted] had a conference call with MsB[redacted] and MsD[redacted] to address her concerns. [redacted] was satisfied with the outcome of the conference call and she was assured that we will follow up to ensure similar issues will not recur.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Medical Assistant Associates Degree on September 17, by submitting a down payment and a signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]'s signed enrollment agreement**[redacted] completed sixty-four percent of her exams; therefore, she owes the full tuition balance.
As a courtesy, **[redacted] can enroll into the Medical Administrative Assistant Certificate Program with a minimum down payment of $and she will receive a discount of $off the program. **[redacted] can contact me once enrolled to apply the discount.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]' concernsAccording to our records, **[redacted] enrolled in our High School Diploma Program on April 8, by submitting a down payment and a signed enrollment agreement
Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver's license and social security card According to our records, **[redacted] contacted us on June 25, in regards to this account and we advised him of this policy. **[redacted] would need to send the above information and we would process an investigation and determine whether he enrolled with us
If you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns After review of the information and paperwork that was provided to us, we do not have a [redacted] enrolled with a date of birth of January 13, or matching social security number. I have contacted the number ###-###-#### and verified this information
I sincerely apologize this information was not verified previously and for any delay this caused you with purchasing your home. If I can be of any further assistance, please don't hesitate to contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
[redacted]
Fax: ###-###-####
Revdex.com Case Number: [redacted]
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: [redacted]
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address [redacted]' concerns[redacted] is not a student with Penn Foster. Due to Federal Privacy Law we cannot give any financial or academic information to anyone but the student. The only time Penn Foster can give information to anyone other than the student is if the student is under years of age or we have a privacy release on file signed by the student. If [redacted] cousin is under years of age, we would need more information to locate their account and research her concerns. The easiest way for us to locate a student account is by their full name, student number, social security number or date of birth.
[redacted] would need to contact us with that information
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Mr[redacted]'s concernsMr[redacted] enrolled in our Computer Support Technician Career Diploma on October 20, by submitting a down payment and a signed enrollment agreement
If students cancel within five days of their signed enrollment agreement, they receive a refund of all monies paid. For students who cancel after the five day grace period and complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on Mr[redacted]‘s signed enrollment agreementSince Mr[redacted] completed over fifteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. According to our records, Mr[redacted] called on November 4, to cancel the account however, he disconnected the call and the account remained opened. There have been numerous attempts to contact Mr[redacted] to advise him of his outstanding balance. In addition, Mr[redacted]'s account only reflects $received as the first monthly payment of $declined
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on Mr[redacted]'s signed enrollment agreement
As a courtesy, I only charged Mr[redacted] for the tuition completed and the registration fee, lowering his balance from $to $142.84. Mr[redacted] can make payments to the outside agency until the remained amount has been paid. At that time, Mr[redacted]'s credit report will be amended within thirty days
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Home Inspector Career Diploma Program on December 27, by submitting a down payment and a signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]'s signed enrollment agreement**[redacted] completed one hundred percent of his exams; therefore, he owes the full tuition balance.
We were unaware of any state restrictions at the time of **[redacted]'s enrollment. Upon review and monitoring of our phone calls, we discovered that this was not the case for the state of North Carolina. Immediately, one of our representatives reached out and made everyone aware of the restriction for the state of North Carolina. **[redacted] was notified and we issued him a full refund. **[redacted] refund of $will be credited back to his credit card ending in [redacted] within ten business days. We sincerely apologize for any inconvenience this has caused **[redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Dental Assistant Career Diploma on February 9, by submitting a signed enrollment agreement and a down payment
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools The material in our Dental Assistant Career Diploma Program meets the requirements of our accreditations Your signed enrollment agreement states "Please review your state board requirements that are applicable to your field of study. State boards may impose a variety of different requirements. These requirements vary from state to state."
On **[redacted]'s signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, **[redacted] contacted us on February 19, and she was advised this policy.
As a courtesy, I have cancelled **[redacted]'s account without any further financial obligations. She will receive a letter confirming this in the mail within ten business days. I apologize for any miscommunication this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
'Verdana','sans-serif'">
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on February 8, 2014 by submitting a down payment and a signed enrollment agreement.
[redacted] enrolled at our autopay price for $1,395.00 with a special discount to pay in full by May 5, 2014 for price of $995.00 (this was a $400.00 discount). We also completed a preliminary evaluation of unofficial transcripts to give an additional $300.00 discount, contingent if we were to receive the official transcript. [redacted] paid $100.00 down on February 10, 2014. We then received the official transcript and gave a $500.00 discount for the official evaluation. [redacted] would have then been responsible for $395.00 to be paid by May 5, 2014 to receive the $400.00 discount. We received $198.33 on March 4, 2014, leaving $196.67 due by May 5, 2014. On March 31, 2014 [redacted] called and asked to have autopay removed and was advised she would lose discount if payment was not made.
In the event a monthly payment is ten days late, a $15.00 late fee will become due. If the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on [redacted]’s signed enrollment agreement.
As a courtesy, I will still honor the pay in full discount. [redacted] is responsible for covering the late and agency fees. In order to rectify this, [redacted] would need to pay a total of $306.00 ($75.00 in late fees, $134.33 in agency fees and $96.67 remaining tuition) to the outside agency. Once paid, [redacted]’s account will be returned and she can move forward with completing her High School Diploma. [redacted] would need to contact me after payment to process the discount.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Professional Locksmithing Career Diploma on August 8, by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on **[redacted]'s signed enrollment agreement**[redacted] completed fifty percent of his exams; therefore, he owes fifty percent of the tuition including the fees previously mentioned **[redacted]'s enrollment agreement also states no refund will be made after twelve months
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceased. Students will however, still receive all textbooks and any pertinent materials to their course. **[redacted] did receive four shipments so far. Our records indicate **[redacted] called on February 11, and we advised him of this. We also ordered the remaining materials for **[redacted]'s program which was equipment; no study guides were available for mailing.
If **[redacted] has a disability which would prevent him from reading the study guides online, he would need to submit medical documentation of that disability. Once received, we will review for the best possible outcome for **[redacted].
As a courtesy, I have update **[redacted]'s study time until August 20, 2014, giving him a courtesy six month extension to complete his program.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns[redacted] enrolled in our Administrative Assistant Program on June 14, by submitting a down payment and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted]'s signed enrollment agreement[redacted] completed sixty-nine percent of her exams; therefore, she owes the full tuition balance. [redacted] paid $on December 13, after her program had expired, that money was still owed on her account as per the terms of her signed contract.
As per our records, we did advise [redacted] on December 9, that once she pays the balance on this account she would have to be evaluated into the most current program. Also on December 16, we sent [redacted] an email stating that she would have to re-enroll as a new student, and then we would evaluate [redacted]'s account to see how many grades will transfer to the current program A monetary adjustment would be given for any grades that are able to transfer
In order to resolve this dispute, we had updated the outdated classes for [redacted]She will only be responsible to pay for the needed six month extension which will cost $75.00. [redacted] can make this payment by calling our student care line at [redacted].
On January 5, [redacted] called in to Penn Foster and spoke to one of our student care representatives and she agreed to the above resolution.
We do apologize for any inconveniences that this may have caused. We here at Penn Foster welcome the opportunity to work with [redacted] in the future to help further her education
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on May 17, 2012 by submitting a down payment and a signed enrollment agreement.
According to our records, [redacted] has been calling since April 21, 2015 inquiring if we received her alternate exam. Unfortunately, we did not receive the exam until May 8, 2015. [redacted] was called by Brian B[redacted] on May 8, 2015 to advise that we have received it and we will have it graded shortly. As of May 12, 2015 [redacted]’s alternate exam was graded and she is a High School Graduate.
As a courtesy, I have ordered [redacted] a duplicate diploma and will expedite to her at no charge. [redacted] will receive her duplicate diploma by May 18, 2015. [redacted]’s original diploma and transcripts will be sent regular mail and she will receive them within 10 days. I apologize for any inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on September 16, 2013 by submitting a down payment and a signed enrollment agreement.
Our handbook, which all students have access to a digital copy once they enroll, states on page 12 that there may be additional fees on a student account is applicable. Additional fees include: “Alternate Exam for Failed Subject-$25.00 and Replacement Subject for Failed Subject-$50.00.” It is also stated on page 10 in the handbook: “Students who need special accommodations should write a letter to the Chief Academic Officer indicating the nature of the special needs. The student must also provide documented evidence of the disability.”
[redacted] previously stated in her original dispute from April 2014 that she was not accepted into [redacted] School of Cosmetology. The Distance Education and Training Council located in Washington D.C. nationally accredits Penn Foster High School. In addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary Schools. Penn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. Penn Foster High School must adhere to the regulations for our accreditations and our licensing.
On May 2, 2014, we tried to contact the [redacted] School of Cosmetology to clear up any confusion they may have with our High School Program. Unfortunately, we were unable to reach them and are still awaiting a return call. We mailed [redacted] a copy of our accreditations for her records and one to provide to [redacted] School of Cosmetology.
At the time of enrollment, students are given the option to send us a sealed copy of their official transcripts from a previous school to be evaluated into our program. [redacted] can still send in a copy of her official transcript in a sealed envelope along with her student ID number and we can perform an evaluation. We may be able to apply credits to the subjects that she has failed as long as the classes she already took meet our requirements. There will be no monetary adjustment awarded to the overall balance since [redacted] has already attempted the classes with our school.
As a courtesy, if [redacted] is unable to provide us with a copy of her official transcripts we have waived the $225.00 fee and will allow [redacted] to retake World Geography and four replacement electives. [redacted] will have to either contact our education department via email or send us a letter via mail to let us know which electives she has decided to take. If [redacted] needs assistance in submitting her elective choices, she can call our Student Care Department at ###-###-####. However, if [redacted] does not successfully pass these course with a 65% or higher; she will be required to pay an additional fee to retake the exams another time. The cost for replacement courses are $25.00 for any core course and $50.00 for an elective.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Thomas B[redacted]
Student CARE
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **. [redacted]’s concerns. **. [redacted] enrolled in our Computer Information Systems Associates Degree on August 15, 2011 by submitting a down payment and a signed enrollment agreement.
Our policy states to allow at least five business days to have a project graded. Our records indicate that there has been a delay in the grading of **. [redacted]’s projects. Penn Foster is working diligently in having this addressed and corrected. I apologize for any delay this has caused **. [redacted].
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the administration and shipping fee. This is stated on **. [redacted]’s signed enrollment agreement. **. [redacted] completed forty-eight percent of his exams; therefore, he owes fifty percent of the tuition including the fees previously mentioned. **. [redacted]’s is not eligible for a refund.
As a courtesy, I will offer a free six month extension on **. [redacted]’s program. However, **. [redacted] would need to make a payment of $70.83 for his tuition and then I will defer his payments to current. **. [redacted] would need to contact me by May 31, 2014 to make the $70.83 tuition payment and have the account reinstated.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **. [redacted]’s concerns. **. [redacted] enrolled in our Floral Design Career Diploma Program on March 18, 2014 by submitting a signed enrollment agreement and a down payment.
On **. [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees.
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceased. Students will however, still receive all textbooks and any pertinent materials to their course. If **. [redacted] has a disability which would prevent her from reading the study guides online, she would need to submit medical documentation of that disability.
According to our records, **. [redacted] spoke with a supervisor on May 12, 2014 and we advised her that we can have an American Disabilities Act (ADA) form emailed to **. [redacted] for her to complete since she stated that her condition is covered by the ADA. **. [redacted] declined to receive this form three times. **. [redacted]’s situation was escalated to a Team Leader to see if we can accommodate her request on printing the study materials for her. On May 13, 2014 **. [redacted]’s books were ordered to be printed. We ask to allow 48 hours to process the printing of materials and another ten business days to receive. On May 22, 2014, **. [redacted] contacted us stated she only received one book. At that time, we advised her to allow more time for the books to be received since it was only seven business days from when they were ordered as they are not sent as one package. Finally, **. [redacted] called again on May 28, 2014 in regards to her printed materials and our Team Leader had re-ordered all books and requested they be sent [redacted] 2-day delivery. As previously stated we need to allow 48 hours to process the printing of materials. The books were mailed June 3, 2014 and **. [redacted] received them on June 5, 2014 which was 48 hours to have the books printed and 2 days after they were mailed.
On June 6, 2014 I had a phone conference with **. [redacted] and explained the above. **. [redacted] advised me that she did receive the books but decided that it was in her best interest to cancel the account and requested a refund. As a courtesy, I offered to cancel the account with no further financial obligations in which **. [redacted] accepted. I apologize for any miscommunications and inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Revdex.com Case Number: [redacted]
0pt">Complainant Name: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled her daughter, [redacted] in our High School Diploma Program on September 3, 2014 by submitting a down payment.
Students who cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, [redacted] contacted us on October 21, 2014 regards to cancelling her account and we advised her of this policy.
[redacted]’s account has been cancelled with a full refund. [redacted] will receive a refund of $249.00 on her card ending in [redacted] within ten days. I apologize for any inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Catering Career Diploma Program on January 28, 2010 by submitting a down payment and a signed enrollment agreement.
Our education department is available to assist our students from 9 A.M. to 7 P.M. EST. Students who cannot reach our education department during our hours of operation can send their questions or concerns via e-mail, which will be answered within two business days. This can be done directly from their student portal. According to our records, [redacted] has made several communications with our education department. We always responded promptly and returned any calls to assist [redacted].
All of [redacted]’s late fees were waived by a representative on November 5, 2014. In addition to the late fees that were waived, [redacted]’s account was deferred to current as he doesn’t have a payment due until January 21, 2015. I hope that the interaction with the representative on November 5, 2014 has resolved [redacted]’s issues and restored his confidence with Penn Foster.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
this seems like a good way to resolve this I wanst aware the handbook was on the site and wasnt aware that I could have asked for speical help due to my disablity but over all this sounds reasonable thank very much for helping me resolve this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I did indeed contact Diane, the program instructor, left a message, and got a return call. I did tell her that this other site might take me on but as of an hour ago after speaking with the practice owner he is now unable to take me on due to the girl accepting her externship there.
I also did contact 12 seperate companies about liability insurance as like I stated my original site backed out and I would have rather done it there, however out of those 12 that services my state only 1 offers it. The [redacted] is only an option for those that are sponsored by a veterinarian AND a member of the [redacted], which the program through Penn Foster does not qualify students to become a member of.
The other issue is, I have exhausted all my efforts in finding an externship site at this point. I have contacted every single practice within a 1.5 hours of my house, now I'm not expecting this to be known, however in my state it is against the law to either have employment or require a student to travel this amount of time as it is deemed unacceptable per a state rep employee at the DOL.
Regards,
[redacted]
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Medical Coding and Billing Career Diploma Program on December 23, by submitting a down payment and a signed enrollment agreement
The first section of **[redacted]'s signed enrollment agreement confir** that **[redacted] enrolled in our Medical Coding and Billing Career Diploma Program not our Health Care Management Associates Degree **[redacted] would have needed to contact us before she signed her enrollment agreement if she felt she was enrolled in the wrong programI have attached a copy of her signed enrollment agreement highlighting this area in question
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on **[redacted]'s signed enrollment agreementSince **[redacted] completed over nineteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
Our policy for students wishing to change the program they are enrolled in is by their liability on their current program. Since **[redacted] completed over nineteen percent of her exams, she is liable for twenty-five percent of tuition including other fees which needs to be paid in order to switch to another program.
As a courtesy, if **[redacted] would like to continue with Penn Foster, I will use the total amount she paid ($196.00) as a down payment towards the Health Care Management Associates Degree. **[redacted] would need to contact me at the number below to have this completed.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns[redacted] enrolled in our Medical Billing and Coding Career Diploma Program on July 22, by submitting a down payment and a signed enrollment agreement
Our website states, students can receive advanced academic credit for Business English and Microsoft Word and Excel within this program. Our website also visibly states "You will need to get your official transcripts to Penn Foster before you start the course you wish to receive Academic credit for." [redacted] started her Business English course before we received her official transcripts; therefore, she was not awarded with transfer credit for her Business English course. After review from our registrar, we made an exception and awarded [redacted] with transfer credit for her Business English course.
[redacted] was contacted by Dorothea B[redacted], our Assistant Director for Allied Health Academy and Connie Dempsey our Chief Certification and Licensing Officer on September 25, to schedule a conference call regarding her concerns. On September 29, 2014, [redacted] had a conference call with MsB[redacted] and MsD[redacted] to address her concerns. [redacted] was satisfied with the outcome of the conference call and she was assured that we will follow up to ensure similar issues will not recur.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Medical Assistant Associates Degree on September 17, by submitting a down payment and a signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]'s signed enrollment agreement**[redacted] completed sixty-four percent of her exams; therefore, she owes the full tuition balance.
As a courtesy, **[redacted] can enroll into the Medical Administrative Assistant Certificate Program with a minimum down payment of $and she will receive a discount of $off the program. **[redacted] can contact me once enrolled to apply the discount.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]' concernsAccording to our records, **[redacted] enrolled in our High School Diploma Program on April 8, by submitting a down payment and a signed enrollment agreement
Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver's license and social security card According to our records, **[redacted] contacted us on June 25, in regards to this account and we advised him of this policy. **[redacted] would need to send the above information and we would process an investigation and determine whether he enrolled with us
If you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns After review of the information and paperwork that was provided to us, we do not have a [redacted] enrolled with a date of birth of January 13, or matching social security number. I have contacted the number ###-###-#### and verified this information
I sincerely apologize this information was not verified previously and for any delay this caused you with purchasing your home. If I can be of any further assistance, please don't hesitate to contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
[redacted]
Fax: ###-###-####
Revdex.com Case Number: [redacted]
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: [redacted]
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address [redacted]' concerns[redacted] is not a student with Penn Foster. Due to Federal Privacy Law we cannot give any financial or academic information to anyone but the student. The only time Penn Foster can give information to anyone other than the student is if the student is under years of age or we have a privacy release on file signed by the student. If [redacted] cousin is under years of age, we would need more information to locate their account and research her concerns. The easiest way for us to locate a student account is by their full name, student number, social security number or date of birth.
[redacted] would need to contact us with that information
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Mr[redacted]'s concernsMr[redacted] enrolled in our Computer Support Technician Career Diploma on October 20, by submitting a down payment and a signed enrollment agreement
If students cancel within five days of their signed enrollment agreement, they receive a refund of all monies paid. For students who cancel after the five day grace period and complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on Mr[redacted]‘s signed enrollment agreementSince Mr[redacted] completed over fifteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. According to our records, Mr[redacted] called on November 4, to cancel the account however, he disconnected the call and the account remained opened. There have been numerous attempts to contact Mr[redacted] to advise him of his outstanding balance. In addition, Mr[redacted]'s account only reflects $received as the first monthly payment of $declined
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on Mr[redacted]'s signed enrollment agreement
As a courtesy, I only charged Mr[redacted] for the tuition completed and the registration fee, lowering his balance from $to $142.84. Mr[redacted] can make payments to the outside agency until the remained amount has been paid. At that time, Mr[redacted]'s credit report will be amended within thirty days
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Home Inspector Career Diploma Program on December 27, by submitting a down payment and a signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]'s signed enrollment agreement**[redacted] completed one hundred percent of his exams; therefore, he owes the full tuition balance.
We were unaware of any state restrictions at the time of **[redacted]'s enrollment. Upon review and monitoring of our phone calls, we discovered that this was not the case for the state of North Carolina. Immediately, one of our representatives reached out and made everyone aware of the restriction for the state of North Carolina. **[redacted] was notified and we issued him a full refund. **[redacted] refund of $will be credited back to his credit card ending in [redacted] within ten business days. We sincerely apologize for any inconvenience this has caused **[redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Dental Assistant Career Diploma on February 9, by submitting a signed enrollment agreement and a down payment
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools The material in our Dental Assistant Career Diploma Program meets the requirements of our accreditations Your signed enrollment agreement states "Please review your state board requirements that are applicable to your field of study. State boards may impose a variety of different requirements. These requirements vary from state to state."
On **[redacted]'s signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, **[redacted] contacted us on February 19, and she was advised this policy.
As a courtesy, I have cancelled **[redacted]'s account without any further financial obligations. She will receive a letter confirming this in the mail within ten business days. I apologize for any miscommunication this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
'Verdana','sans-serif'">
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on February 8, 2014 by submitting a down payment and a signed enrollment agreement.
[redacted] enrolled at our autopay price for $1,395.00 with a special discount to pay in full by May 5, 2014 for price of $995.00 (this was a $400.00 discount). We also completed a preliminary evaluation of unofficial transcripts to give an additional $300.00 discount, contingent if we were to receive the official transcript. [redacted] paid $100.00 down on February 10, 2014. We then received the official transcript and gave a $500.00 discount for the official evaluation. [redacted] would have then been responsible for $395.00 to be paid by May 5, 2014 to receive the $400.00 discount. We received $198.33 on March 4, 2014, leaving $196.67 due by May 5, 2014. On March 31, 2014 [redacted] called and asked to have autopay removed and was advised she would lose discount if payment was not made.
In the event a monthly payment is ten days late, a $15.00 late fee will become due. If the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on [redacted]’s signed enrollment agreement.
As a courtesy, I will still honor the pay in full discount. [redacted] is responsible for covering the late and agency fees. In order to rectify this, [redacted] would need to pay a total of $306.00 ($75.00 in late fees, $134.33 in agency fees and $96.67 remaining tuition) to the outside agency. Once paid, [redacted]’s account will be returned and she can move forward with completing her High School Diploma. [redacted] would need to contact me after payment to process the discount.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]'s concerns**[redacted] enrolled in our Professional Locksmithing Career Diploma on August 8, by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on **[redacted]'s signed enrollment agreement**[redacted] completed fifty percent of his exams; therefore, he owes fifty percent of the tuition including the fees previously mentioned **[redacted]'s enrollment agreement also states no refund will be made after twelve months
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceased. Students will however, still receive all textbooks and any pertinent materials to their course. **[redacted] did receive four shipments so far. Our records indicate **[redacted] called on February 11, and we advised him of this. We also ordered the remaining materials for **[redacted]'s program which was equipment; no study guides were available for mailing.
If **[redacted] has a disability which would prevent him from reading the study guides online, he would need to submit medical documentation of that disability. Once received, we will review for the best possible outcome for **[redacted].
As a courtesy, I have update **[redacted]'s study time until August 20, 2014, giving him a courtesy six month extension to complete his program.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns[redacted] enrolled in our Administrative Assistant Program on June 14, by submitting a down payment and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted]'s signed enrollment agreement[redacted] completed sixty-nine percent of her exams; therefore, she owes the full tuition balance. [redacted] paid $on December 13, after her program had expired, that money was still owed on her account as per the terms of her signed contract.
As per our records, we did advise [redacted] on December 9, that once she pays the balance on this account she would have to be evaluated into the most current program. Also on December 16, we sent [redacted] an email stating that she would have to re-enroll as a new student, and then we would evaluate [redacted]'s account to see how many grades will transfer to the current program A monetary adjustment would be given for any grades that are able to transfer
In order to resolve this dispute, we had updated the outdated classes for [redacted]She will only be responsible to pay for the needed six month extension which will cost $75.00. [redacted] can make this payment by calling our student care line at [redacted].
On January 5, [redacted] called in to Penn Foster and spoke to one of our student care representatives and she agreed to the above resolution.
We do apologize for any inconveniences that this may have caused. We here at Penn Foster welcome the opportunity to work with [redacted] in the future to help further her education
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on May 17, 2012 by submitting a down payment and a signed enrollment agreement.
According to our records, [redacted] has been calling since April 21, 2015 inquiring if we received her alternate exam. Unfortunately, we did not receive the exam until May 8, 2015. [redacted] was called by Brian B[redacted] on May 8, 2015 to advise that we have received it and we will have it graded shortly. As of May 12, 2015 [redacted]’s alternate exam was graded and she is a High School Graduate.
As a courtesy, I have ordered [redacted] a duplicate diploma and will expedite to her at no charge. [redacted] will receive her duplicate diploma by May 18, 2015. [redacted]’s original diploma and transcripts will be sent regular mail and she will receive them within 10 days. I apologize for any inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on September 16, 2013 by submitting a down payment and a signed enrollment agreement.
Our handbook, which all students have access to a digital copy once they enroll, states on page 12 that there may be additional fees on a student account is applicable. Additional fees include: “Alternate Exam for Failed Subject-$25.00 and Replacement Subject for Failed Subject-$50.00.” It is also stated on page 10 in the handbook: “Students who need special accommodations should write a letter to the Chief Academic Officer indicating the nature of the special needs. The student must also provide documented evidence of the disability.”
[redacted] previously stated in her original dispute from April 2014 that she was not accepted into [redacted] School of Cosmetology. The Distance Education and Training Council located in Washington D.C. nationally accredits Penn Foster High School. In addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary Schools. Penn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. Penn Foster High School must adhere to the regulations for our accreditations and our licensing.
On May 2, 2014, we tried to contact the [redacted] School of Cosmetology to clear up any confusion they may have with our High School Program. Unfortunately, we were unable to reach them and are still awaiting a return call. We mailed [redacted] a copy of our accreditations for her records and one to provide to [redacted] School of Cosmetology.
At the time of enrollment, students are given the option to send us a sealed copy of their official transcripts from a previous school to be evaluated into our program. [redacted] can still send in a copy of her official transcript in a sealed envelope along with her student ID number and we can perform an evaluation. We may be able to apply credits to the subjects that she has failed as long as the classes she already took meet our requirements. There will be no monetary adjustment awarded to the overall balance since [redacted] has already attempted the classes with our school.
As a courtesy, if [redacted] is unable to provide us with a copy of her official transcripts we have waived the $225.00 fee and will allow [redacted] to retake World Geography and four replacement electives. [redacted] will have to either contact our education department via email or send us a letter via mail to let us know which electives she has decided to take. If [redacted] needs assistance in submitting her elective choices, she can call our Student Care Department at ###-###-####. However, if [redacted] does not successfully pass these course with a 65% or higher; she will be required to pay an additional fee to retake the exams another time. The cost for replacement courses are $25.00 for any core course and $50.00 for an elective.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Thomas B[redacted]
Student CARE
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **. [redacted]’s concerns. **. [redacted] enrolled in our Computer Information Systems Associates Degree on August 15, 2011 by submitting a down payment and a signed enrollment agreement.
Our policy states to allow at least five business days to have a project graded. Our records indicate that there has been a delay in the grading of **. [redacted]’s projects. Penn Foster is working diligently in having this addressed and corrected. I apologize for any delay this has caused **. [redacted].
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the administration and shipping fee. This is stated on **. [redacted]’s signed enrollment agreement. **. [redacted] completed forty-eight percent of his exams; therefore, he owes fifty percent of the tuition including the fees previously mentioned. **. [redacted]’s is not eligible for a refund.
As a courtesy, I will offer a free six month extension on **. [redacted]’s program. However, **. [redacted] would need to make a payment of $70.83 for his tuition and then I will defer his payments to current. **. [redacted] would need to contact me by May 31, 2014 to make the $70.83 tuition payment and have the account reinstated.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **. [redacted]’s concerns. **. [redacted] enrolled in our Floral Design Career Diploma Program on March 18, 2014 by submitting a signed enrollment agreement and a down payment.
On **. [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees.
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceased. Students will however, still receive all textbooks and any pertinent materials to their course. If **. [redacted] has a disability which would prevent her from reading the study guides online, she would need to submit medical documentation of that disability.
According to our records, **. [redacted] spoke with a supervisor on May 12, 2014 and we advised her that we can have an American Disabilities Act (ADA) form emailed to **. [redacted] for her to complete since she stated that her condition is covered by the ADA. **. [redacted] declined to receive this form three times. **. [redacted]’s situation was escalated to a Team Leader to see if we can accommodate her request on printing the study materials for her. On May 13, 2014 **. [redacted]’s books were ordered to be printed. We ask to allow 48 hours to process the printing of materials and another ten business days to receive. On May 22, 2014, **. [redacted] contacted us stated she only received one book. At that time, we advised her to allow more time for the books to be received since it was only seven business days from when they were ordered as they are not sent as one package. Finally, **. [redacted] called again on May 28, 2014 in regards to her printed materials and our Team Leader had re-ordered all books and requested they be sent [redacted] 2-day delivery. As previously stated we need to allow 48 hours to process the printing of materials. The books were mailed June 3, 2014 and **. [redacted] received them on June 5, 2014 which was 48 hours to have the books printed and 2 days after they were mailed.
On June 6, 2014 I had a phone conference with **. [redacted] and explained the above. **. [redacted] advised me that she did receive the books but decided that it was in her best interest to cancel the account and requested a refund. As a courtesy, I offered to cancel the account with no further financial obligations in which **. [redacted] accepted. I apologize for any miscommunications and inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
0pt">Complainant Name: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled her daughter, [redacted] in our High School Diploma Program on September 3, 2014 by submitting a down payment.
Students who cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, [redacted] contacted us on October 21, 2014 regards to cancelling her account and we advised her of this policy.
[redacted]’s account has been cancelled with a full refund. [redacted] will receive a refund of $249.00 on her card ending in [redacted] within ten days. I apologize for any inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Catering Career Diploma Program on January 28, 2010 by submitting a down payment and a signed enrollment agreement.
Our education department is available to assist our students from 9 A.M. to 7 P.M. EST. Students who cannot reach our education department during our hours of operation can send their questions or concerns via e-mail, which will be answered within two business days. This can be done directly from their student portal. According to our records, [redacted] has made several communications with our education department. We always responded promptly and returned any calls to assist [redacted].
All of [redacted]’s late fees were waived by a representative on November 5, 2014. In addition to the late fees that were waived, [redacted]’s account was deferred to current as he doesn’t have a payment due until January 21, 2015. I hope that the interaction with the representative on November 5, 2014 has resolved [redacted]’s issues and restored his confidence with Penn Foster.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
this seems like a good way to resolve this I wanst aware the handbook was on the site and wasnt aware that I could have asked for speical help due to my disablity but over all this sounds reasonable thank very much for helping me resolve this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I did indeed contact Diane, the program instructor, left a message, and got a return call. I did tell her that this other site might take me on but as of an hour ago after speaking with the practice owner he is now unable to take me on due to the girl accepting her externship there.
I also did contact 12 seperate companies about liability insurance as like I stated my original site backed out and I would have rather done it there, however out of those 12 that services my state only 1 offers it. The [redacted] is only an option for those that are sponsored by a veterinarian AND a member of the [redacted], which the program through Penn Foster does not qualify students to become a member of.
The other issue is, I have exhausted all my efforts in finding an externship site at this point. I have contacted every single practice within a 1.5 hours of my house, now I'm not expecting this to be known, however in my state it is against the law to either have employment or require a student to travel this amount of time as it is deemed unacceptable per a state rep employee at the DOL.
Regards,
[redacted]