Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/02/23) */
Upon receipt of this complaint *** *** set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to
campaigns already in process*** *** confirms the account balance is zero
*** *** has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated*** ***' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** *** Limited has agreed to not contact us furtherWe are satisfied with this agreement

Initial Business Response /* (1000, 5, 2015/05/22) */
Personnel Concepts records indicate that a representative of Personnel Concepts contacted the company on 05/21/(the date of this complaint) and spoke with the owner/partner of the companyThe owner authorized the purchase of the following
products: Workplace Privacy Compliance Program, the Global Harmonized System, and the Equal Employment Opportunity Compliance ProgramThe owner requested to be invoiced for the amount of $Personnel Concepts prints the 100% satisfaction guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within days and requests the company to contact the Customer Care Department to arrange the returnPersonnel Concepts has no record that the company called in prior to filing this complaintIn an effort to resolve the complaint, Personnel Concepts has issued full credit for this order and confirms the account has a zero balanceUpon receipt of this complaint, Personnel concepts immediately set the internal codes to remove this company from all future contact; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process
Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with the labor law posting and notification requirementsPersonnel Concepts regrets that this company does not see the value in the services offered by Personnel Concepts
Response Summary: Personnel Concepts issued full credit for the order placed on 05/21/Personnel Concepts confirms that this company has been permanently removed from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had better not respond

Response: Personnel Concepts records indicate Personnel Concepts received a mail order card from the company on 03/22/for the purchase of the Alabama & Federal Labor Law Poster, on 03/23/a representative from Personnel Concepts contacted the company and spoke with Office
manager who identified themselves as the authorized purchaser for the company. The records indicate the Office Manager additionally authorized the purchase of a subscription service that would provide the company all updates each time there was a change for one full year, and to add the OSHA Safety Poster and the FLSA Poster with the subscription service. The Office Manager also ordered the Interview and Hiring Kit and the Affordable Care Act Poster, and requested to be invoiced for the additional items. This order shipped via UPS under tracking number 1Z0306XY***and was delivered on 03/31/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within days for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts has no record of receiving any notification from the complainant that he was in anyway dissatisfied. Personnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings, with immediate notification to the appropriate management staff of any issues foundPersonnel Concepts has issued full credit for the open balance on this account and has removed the company from all collection activity. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in processResponse Summary: Full credit has been issued for the order in question; this account has been removed from all collection activity

Initial Business Response /* (1000, 5, 2015/06/30) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewOn 06/04/15an agent from Personnel
Concepts contacted the company to discuss the compliance needs of the companyThe agent requested to speak with the owner of the company and the complainant advised that the owner was not in and identified herself as the assistant and also authorized purchaserThe agent spoke to the complainant about the Equal Employment Opportunity Program, the Global Harmonizing Compliance Training Program, and the Injury and Illness Prevention ProgramThe complainant did approved to purchase these items, but did also advise she wanted to discuss this with the ownerThe agent reviewed the items with the complainant again, and the complainant requested to be invoiced for the order and requested to have the invoice placed in the owner's namePersonnel Concepts records show that on 06/26/the complainant called in to request to return the merchandiseThe agent that took the call reviewed the requirements for these items with the complainant who agreed to discuss this again with the ownerIn an effort to successfully resolve this complaint Personnel Concepts has issued full credit for this order under credit memo XXXXXXXX and confirms this account now has a zero balancePersonnel Concepts has confirmed that all information on file for this company, has now been permanently removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity, full credit has been issued for the order in the amount of $This company's information has been submitted for permanent suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/21) */
Personnel Concepts sincerely apologizes to the complainantUpon receipt of this complaint the Sales Manager was notified of the issues the complainant encounteredPersonnel Concepts standard policy is to remove a company from contact upon
request, and the issues the complainant describes are certainly outside of this policyPersonnel Concepts has also requested the Quality Assurance team review all calls placed to the company and outbound, and notify the appropriate management staff of any additional issues foundPersonnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-weeks, and fax suppression takes up to days due to campaigns already in processPersonnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately
Response Summary: The management staff has been advised of the issues for immediate handlingThis company has been permanently suppressed from all future contact,
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Response: Personnel Concepts sincerely regrets the complainant had a negative experience. This complaint was immediately escalated to the Customer Service Supervisor. The review of the activity on the account shows that the order in question was placed on 08/14/17, in the
amount of $when Personnel Concepts received a mail order form with check number for the purchase of the upgrade the Mississippi and Federal Labor Law Poster, purchased earlier this year, to include free updates for one full year; a representative contacted the company and spoke with the complainant. The records indicate the complainant agreed to update the service ordered to the Employer Notification Service, which includes the FLSA Poster and the OSHA Safety Poster. The records also indicate the complainant authorized the purchase of the EEO Compliance Poster Subscription. This order shipped on 08/14/17, under UPS Tracking Number: *** and was delivered on 08/21/17. Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, and requests the company contact the Customer Care Department at ###-###-#### to arrange the return. Personnel Concepts records show that the complainant called in on 10/25/to request to return the order, the representative explained the return policy and that the order was past the thirty days, the complainant advised payment would be sent. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order, and approved full refund for the payment received. Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question, and full refund has been approved for the payment received from the company. This company has been removed from all future contact

Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have the company removed from contact, it is Personnel
Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at *** to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2016/05/25) */
Review of Personnel Concepts records confirm receipt of the email the complaint sent on Friday, May The records also show that a response was sent by a Customer Service Representative on 05/23/apologizing to the complainant and advising
that the order was credited and the company does not need to return any of the merchandise
The documentation for this order states that an agent from Personnel Concepts contacted the company on 04/28/and spoke with the Owner; the notes indicate the owner authorized the orderPersonnel Concepts has requested the Quality Assurance Team fully review this sales call and immediately notify the appropriate Sales Manager of any issues found
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and letters; please note that fax suppression takes up to thirty days and mail suppression takes six to eight weeks due to campaigns already in process
Personnel Concepts sincerely regrets the company had a negative experience
Response Summary: Full credit has been issued for this orderThis company has been permanently suppressed from all future contact
Initial Consumer Rebuttal /* (2000, 7, 2016/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the businesses responseThey handled it like I hoped they wouldThank you for your help!

Personnel Concepts sincerely regrets the complainant had a negative experienceIn an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $under credit memo ***; the company does not need to return any of the
merchandise in question. Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity. Personnel Concepts records show that the order in question was placed over the phone by the Manager of the company on 08/17/16. The manager requested to be invoiced for the order. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Response Summary: Full call recording review has been requested. Full credit has been issued for the order in question and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact

Personnel Concepts has set the internal codes to permanently remove the church from all contact; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. If there are other addresses or phone numbers that are
associated with this church, please contact the Customer Care Department at ###-###-#### to provide the additional details for suppression. Personnel Concepts confirms the account balance is zero. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Personnel Concepts regrets the complainant does not see the value in the merchandise offered. Response Summary: This account has permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2015/11/06) */
Personnel Concepts sincerely regrets the complainant had a negative experiencePersonnel Concepts records show that this business has been a valued customer since 07/18/with a total of six orders placed with no previous concernsUpon
receipt of this complaint, Personnel Concepts immediately escalated the concerns noted by the complainant to the Quality Assurance Team and request full review of all calls to the Church and the findings be forwarded to the appropriate management staff for immediate handlingIt is Personnel Concepts policy and procedure to remove an account from all contact upon request, and the behavior described by the complaint will not be toleratedIn regards to the portion regarding the "Faxblock", Personnel Concepts agents dial through an automatic dialing system and would have no access to send any fax informationIn an effort to successfully resolve this complaint, Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes up to 6-weeks and fax suppression takes up to days due to campaigns already in process
Response Summary: Personnel Concepts has launched a thorough investigation into all activity related to this accountThis account has permanently suppressed from all future contact
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thank you

Initial Business Response /* (1000, 5, 2015/08/11) */
Personnel Concepts sincerely regrets that the complainant had a negative experienceThis company has been a valued customer of Personnel Concepts since 02-The description the complainant documented of the call she received is certainly
outside of Personnel Concepts policies and procedures, each agent is required to advise they are calling from Personnel Concepts and are in no way to insinuate the call is from any branch of the governmentPersonnel Concepts has requested the Quality Assurance team review the call recording and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as we are removed from future calls, we are satisfied

Upon receipt of this complaint Personnel Concepts immediately issued credit for the open balance on the account in the amount of $241.99, and has removed the account from all collection activity. Personnel Concepts confirms that account balance is now zero. Personnel Concepts has set the
internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts records show that the order in question was initially placed via a mail order card with check Personnel Concepts received from the company for the purchase of the Ohio and Federal Labor Law PosterOn 02/7/a representative from Personnel Concepts called the company to confirm the information on the order card and to discuss any additional compliance needs the company may have. The representative spoke with a Manager of the company, who advised she was the authorized purchaser for the company. The records indicate that the Manager authorized the upgrade of the poster to the Ohio Employer Notification Gold Subscription Service. Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, and requests the company contact the Customer Care Department at ###-###-#### Personnel Concepts has no record of any contact from this company. Response Summary: Full credit has been issued for the open balance on the account, and the account has been removed from all collection activity. This company has been removed from all future contact

Initial Business Response /* (1000, 5, 2016/06/07) */
Personnel Concepts sincerely regrets that this company had a negative experience, the records show that this company has been a valued customer of Personnel Concepts since December with seven order processedPersonnel Concepts has
requested the Quality Assurance team fully review all call recordings and notify the Sales Manager of any issues found
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please note fax suppression takes up to thirty days and mail suppression takes six to eight weeks due to campaigns in process
Response summary; The Quality Assurance Team has been requested to perform call recording review and immediately notify the appropriate manager of any issues foundThis company has been permanently suppressed from all contact

Initial Business Response /* (1000, 5, 2016/04/01) */
Personnel Concepts confirms receipt of a mail order card on 03/21/for the purchase of three New Jersey Labor Law Posters, the order card requested the company be billed for the purchase, and the order card had no signature of the person
requesting this orderThe representatives from Personnel Concepts were attempting to contact the authorized purchaser for the company, but were unable to reach anyone to confirm the information on the order cardUpon receipt of this complaint the pending order was cancelledPersonnel Concepts has requested the Quality Assurance Team to thoroughly review each of the calls placed to this company and escalate the findings to the appropriate management staff for immediate handling
Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process
Response Summary: This account has been permanently suppressed from all future contactThe issues encountered by the complainant have been escalated to the Sales ManagerA request has been sent for full call recording review

Initial Business Response /* (1000, 5, 2016/01/15) */
*** *** sincerely regrets the company had a negative experience, *** *** records show this company has been a valued customer of *** *** since 12/2011, with a total of nine orders placed with no disputes
reported
Upon receipt of this complaint, *** *** set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-weeks and fax suppression takes up to 30days due to campaigns in processIn regards to the initial requests to have the company removed from contact, it is *** *** standard practice and policy to cease contact upon request, *** *** has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling
Response Summary: This account has been permanently suppressed from all future contactA full review of all call recordings has been requested with escalation of the findings to the management staff
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts sincerely regrets the complainant had a negative experience. This complaint was immediately escalated to the Customer Service Supervisor. The review of the activity on the account shows that the order in question was placed on 07/31/17, in the amount of $when
Personnel Concepts received a mail order form with check number for the purchase of the Illinois & Federal Labor Law Poster; a representative contacted the company and spoke with an employee who identified himself as the A/P Manger and authorized purchaser for the company. The records indicate the A/P Manager discussed the company demographics and upgraded the order to the Illinois Compliance Service Subscription, which includes the Labor Law Poster, the OSHA Safety Poster, the FLSA Poster, the HIPAA Information Poster, the EEO Poster and the HR Desk Reference System, and provides the company with updated panels whenever there is a revision or change made by the agency for one full year. Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling, and requests the company contact the Customer Care Department at ###-###-#### to arrange the return. Personnel Concepts has no record of any contact from the company until this complaint was received. Personnel Concepts has issued full credit for this order, and approved full refund for the payment received. Personnel Concepts confirms the account balance is zero. The company does not need to return any of the merchandise.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question, and full refund has been approved for the payments received from the company. This company has been removed from all future contact

Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 11/18/with six orders placedIn an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on this account; the company does not need to return
any of the merchandise in question. Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity. Personnel Concepts records show that a representative contacted the company on 04/22/and spoke with the complainant who advised he was the President and authorized purchaser for the company, the records indicate that the complainant authorized the purchase of the HIPAA Poster with a one year subscription service, the Pandemic Flu Preparedness Poster, the California State and Federal Poster with a subscription service, the California OSHA Safety Poster with the subscription service, the FLSA Poster with the subscription service and the EEO Compliance Poster with the subscription service The complainant requested to be invoiced for these items. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS on 04/22/under tracking number 1Z0306XYand was delivered on 04/27/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2015/09/29) */
Personnel Concepts sincerely regrets this company had a negative experienceThis company has been a valued customer of Personnel Concepts since 02/11/10, placing five orders with no complaints notedUpon receipt of this complaint Personnel
Concepts immediately set the internal codes to remove this company from all future contactIn regards to the initial requests to have the company removed from all contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standardsPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2015/09/08) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the contact information changed
on the account, it is Personnel Concepts standard practice and policy to update the company contact information upon request, and in regards to the initial requests to have the company removed from all contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this response, the only other thing I could ask for is our money backI do not feel that we had to purchase all of the signage that was forced on the companyI can only hope we no longer receive brash phone calls from this company and their employees