Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2015/11/06) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have
the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 8, 2016/01/04) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-weeks for mail
suppression and days for fax suppression due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both inbound and outbound calls) and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts standard practice and policy is to remove a company from contact upon request, Personnel Concepts will review all activity to ensure this policy is strictly enforced and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer servicePersonnel Concepts regrets the complainant did not see the value in the products ordered
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findingsThis account has been permanently suppressed from all contact
Initial Consumer Rebuttal /* (2000, 10, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/12) */
Upon receipt of this complaint, Personnel Concepts launched a thorough investigationOn 07/10/Personnel Concepts received a mail order card with check #for the purchase of the Nebraska and Federal Labor Law PosterPersonnel Concepts
received an inbound call from the complainant advising to cancel this orderPersonnel Concepts cancelled the order as requested and issued full refund for the payment receivedRefund check XXXXX was mailed on 08/14/and Personnel Concepts records show the refund check was cashed on 08/18/
On 07/13/15, Personnel Concepts received another mail order card for the same product; this order did not include a check for payment, so the order processed with an invoiceThis order shipped on 07/15/under UPS tracking number 1Z0306XYXXXXXXXXXX and was delivered on 07/22/and was signed for by the complainant
In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order received on 07/13/15, and has removed the account from all collection activityPersonnel Concepts has set the internal codes to remove this account from all future contact including phone, email, fax and mailers: please allow 6-weeks for mailer suppression and days for fax suppression due to campaigns already in process
Personnel Concepts confirms this account now has a zero balance
Personnel Concepts sincerely believes these actions will resolve this complaint to the satisfaction of both parties
Response Summary: Full credit has been issued for the order received on 07/13/and has removed the company from all collection effortsPersonnel Concepts has permanently removed this account from all future contact

Initial Business Response /* (1000, 5, 2016/03/30) */
Personnel Concepts sincerely regrets this company had a negative experienceReview of the records show that Personnel Concepts received the mail order card and check #XXXXX for the purchase of the Missouri and Federal Labor Law Poster from the
companyOn 02/12/an agent from Personnel Concepts contacted the company and spoke with the owner to confirm the information on the order card and to discuss other compliance products that would assist the company in meeting the compliance requirementsThe records indicate the owner approved to upgrade the order to a one year subscription service that would provide the company an updated poster each time there is any change, and also includes the OSHA Safety PosterThe owner also authorized the purchase of the Equal Employment Opportunity Poster with a one year service as wellOn 02/17/the complainant contacted the Customer Care Department to inquire about the order, the Personnel Concepts representative advised the complainant of the documentation regarding the order, and the complainant advised she would follow up with the ownerOn 03/01/the complainant again contacted the Customer Care Department, the representative confirmed that the UPS documentation showed the delivery of the products was rejected by the company, but Personnel Concepts had not received the products back to the facility yetThe complainant requested to have the payment refunded, the representative advised that she would note the account and advised the complainant the refund would process in three to four weeks once the merchandise is received backThe merchandise was received at Personnel Concepts facility on March 9, 2016; based on the timeline provided to the complainant by the Customer Care representative the refund would be processed between April 4th-April 11th,On March 15, the company emailed the Receivable Department inquiring about the refund, the Accounts Receivable Department responded the same day requesting the address the company wanted the refund mailed toThe company responded with the address on March 17, On 03/28/the company sent another email to the Accounts Receivable Department requesting the check number and the date the refund check was mailed, the Accounts Receivable Team had not yet responded to this inquiry when this complaint was receivedUpon receipt of this complaint a request was made to the Accounts Receivable Manager to expedite the refundPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow 6-weeks for mail suppression and thirty days for suppression due to campaigns already in process
Response Summary: Full account activity review and documentation providedA request was sent to the Accounts Receivable Manager to expedite the refundThis account has permanently been suppressed from all contact
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as we receive our refund we will consider this closed

Response: Personnel Concepts records indicate Personnel Concepts received a mail order card from the company for the purchase of the Michigan & Federal Labor Law Poster, on 08/11/a representative from Personnel Concepts contacted the company and spoke with complainant who
identified himself as the HR Manager and authorized purchaser for the company. The records indicate the complainant confirmed the information on the order card and advised there are actually two posting locations. The complainant approved upgrading the order to two Employer Notification Subscription Services, which includes the labor law poster, the OSHA Safety Poster, the HIPAA Poster and a subscription service that provides the company two new posters each time there is an update or revision to the current posting. The complainant also ordered the Affordable Care Act Poster and the NLRA Poster and requested to be invoiced for the order total of $533.88. This order shipped on 08/12/via UPS under tracking number 1Z0306XY***and was delivered on 08/19/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts has no record of receiving any notification from the complainant that he was in anyway dissatisfied. Personnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings, with immediate notification to the appropriate management staff of any issues found.In regards to the calls the complainant mentioned, the only attempts by Personnel Concepts to contact this company by phone have been from the Accounts Receivable Team attempting to resolve this open balance.In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question under credit memo #***. The company will not need to return the merchandise. Personnel Concepts has also removed this account from all collection activity and confirms the account has a zero balancePersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process.Response Summary: Full credit has been issued full credit for the order in question; this account has been removed from all collection activity.This account has been permanently suppressed from all contact. Personnel Concepts confirms the account balance is zero

Initial Business Response /* (1000, 5, 2015/07/13) */
Personnel Concepts has performed a thorough review of all activity on this accountPersonnel Concepts records show that an order card was received from the company for the purchase of the Nebraska and Federal Labor Law PosterAn agent from
Personnel Concepts contacted the company to confirm the information as well as offer additional products to assist the company with their compliance needsThe agent requested to speak with the person shown on the order card as the authorized purchaser, the gentleman that answered the phone advised that she was not available and that he was the CEO and also authorized purchaser for the companyThe CEO approved to additionally purchase an OSHA Safety Poster and a Fair Labor Standard Act Poster and the HIPAA poster, with a subscription service that provides new posters each time there is a change to these guidelinesThe CEO also approved the purchase of an Interviewing & Hiring Program, and an Affordable Care Act PosterThe CEO requested to be invoiced for the remaining balance of $This order shipped on was delivered to the company on 04/22/via UPS under tracking number 1ZXXXXXXYXXXXXXXXXX and was signed for by the CEOThe invoice was emailed to the CEO, per his request, on this same datePersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice which advises the company that if they are not completely satisfied with the products they may be returned within days, and requests the company contact the Customer Care Department at X-XXX-XXX-XXXX to arrange the returnPersonnel Concepts records show that on 06/09/the complainant called into the accounts receivable department and advised the company did not receive the additional merchandise; the representative opened a dispute to be reviewed by the Customer Care DepartmentReview of the UPS documentation shows the package weighed lbs, confirming the merchandise did all shipThen on 07/09/the complainant called into the Customer Care Department and advised the company did not order the additional productsThe agent that took the call reviewed the notes regarding this sale with the complainant and explained the day return policyThe complainant advised that the company only ordered one poster and did not know anything about the remaining merchandiseThe agent advised that she would request the manager review the sales call recording and would call the complainant back in two business days to discuss of the findingsThe complainant agreed to this, but this complaint was filed on the same dayIn an effort to successfully resolve this complaint Personnel Concepts has issued full credit for this order under credit memo XXXXXXXX and confirms this account now has a zero balance and has been removed from all collection activityPersonnel Concepts has confirmed that all information provided on file for this company, has now been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity, full credit has been issued for the order in the amount of $This company's information has been submitted for permanent suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dealing with Personnel Concepts has been nothing short of a frustrating experienceI understand that you are trying to make money, but nontransparent sales and business practices are not the way to do thatThank you for finally clearing our account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever the details stated in the response are not trueIf this response is to be made public later, I wished for it to be clear in the publication that I do not approve of the details in the response because it is false. I've never authorized any representative from Personnel Concepts to add OSHA Safety poster and FLSA Poster with a subscription serviceAt that point, I already suspected that Personnel Concepts operates dishonestly and misleads its customersThe representative communicated on the phone that as a business owner, I was mandatory to purchase these posters from themThis statement is completely baseless and false, as one can easily obtain them free elsewhereSuspecting that this was a scam, I specifically refused to agree or authorize anything on the phone and requested that they email me details of what they're selling insteadThis never happened but instead they started harassing me to pay for items I did not ordered

Initial Business Response /* (1000, 5, 2016/07/18) */
Personnel Concepts sincerely regrets that the complainant had a negative experienceThe phone number provided on this complaint does not match any numbers that have been dialed by Personnel Concepts; a manager reached out to the complainant on
07/18/and was provided the phone numbers that the company was receiving calls at and immediately requested all information provided by the complainant be permanently removed from all future contact; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts appreciates the complainant providing these details, and has requested the complainant contact the manager directly if there are any additional concerns
Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service
Personnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Personnel Concepts sincerely regrets the complainant had a negative experience. This complaint was immediately escalated to the Customer Service Supervisor. The review of the activity on the account shows that the order in question was placed on 06/29/17, in the amount of $236.99.
Then on 08/28/17, the complainant contacted the Customer Care Department and advised the company wanted to return all of the products with the exception of the VA Space Saver One Poster. The representative that spoke to the complainant went over the regulations and offered the customer a $discount off the products, the complainant agreed to keep the merchandise and the representative immediately issued the credit as promised. Then on 09/26/Personnel Concepts received check number in the amount of $that cleared the open balance.Upon receipt of this complaint the Customer Service Supervisor approved issuing full credit for this order and approved full refund for the $in payments received from the company.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question, and full refund has been approved for the payments received from the company. This company has been removed from all future contact

Initial Business Response /* (1000, 5, 2015/11/16) */
Personnel Concepts regrets the complainant had a negative experiencePersonnel Concepts records show that this business has been a valued customer since 02/01/with a total of orders placed with no previous concernsPer the complainant's
request Personnel Concepts has set the internal codes to have this account removed from all contact, please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in progressPersonnel Concepts received a mail order card for the purchase of the Georgia Notification Subscription Service to renew the service the company purchased 11/24/Then on 11/12/an agent from Personnel Concepts contacted the complainant and an order was placed for the Workplace Identity Theft Prevention Program, the Workplace Violence Training Program, the Gender & Orientation Discrimination Poster and the I-Self Audit KitPersonnel Concepts has requested the Quality Assurance Team perform full call recording review of all calls to the company and requested the appropriate management staff be notified of the findingsPersonnel Concepts has issued full credit for both of these orders and approved the payment received in the amount of $be refunded
Response Summary: Personnel Concepts has launched a thorough investigation into all activity related to this account and will escalate the finding to the appropriate management staff for immediate handlingPersonnel Concepts has issued full credit for the two recent orders placed by this company and refund has been approved for the payment receivedThe internal codes have been set to remove the company from all future contact
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/12) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the company removed from all
contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer serviceThe reason for the calls was the poster and service purchased by the company on 07/30/needed to be renewed to ensure the company remained in compliancePersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact

In an effort t to successfully resolve this complaint, Personnel Concepts has entered full credit for order in question under credit memo ***, and has approved full refund for the payment and the fees paid by the employee; the company does not need to return any of the merchandise in
question. Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity. Personnel Concepts records indicate that on 12/22/a representative from Personnel Concepts contacted the company and spoke with the Operations Manager who advised she was the authorized purchaser for the company The records show that the representative discussed the demographics of the company and suggested the *** Employer Notification Service, which includes the State and Federal Guidelines Poster, the OSHA Guidelines Poster, the HIPAA Guidelines Poster, the Federal FLSA and includes full poster replacement for one year when ever a change is made to the postingsThe Operations Manager authorized these items and requested to also receive the service in Spanish and to be invoiced for the balance The Manager also requested that the order not be released prior to 12/27/16. Personnel Concepts has requested the *** *** team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS under tracking number *** and was delivered on 12/29/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company. As previously stated; Personnel Concepts has issued full credit for this order, and has approved full refund. The company will not need to return any of the merchandise in question. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.Response Summary: Full call recording review has been requested. Full credit has been issued for the order, and refund has been approved Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2016/07/15) */
As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the open balance on the account in the amount of $and has removed this account from all collection activityAs the complainant
also requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process
Personnel Concepts records show that a mail order card was received from the company for the purchase of the Michigan and Federal Labor Law PosterA representative contacted the company on 03/02/and spoke with the Co-Owner and Partner, who advised he was the authorized purchaser for the companyThe manager confirmed the information on the order card and discussed the additional items with the agentThe manager authorized the representative to include the OSHA Safety Poster and, the FLSA Poster with a subscription service that would provide all updates to these posters for one full yearThe manager also added the Interview Kit and the Affordable Care Act poster to this orderThe Co-Owner requested to be invoiced for the additional items and provided the same email address as provided by the complainant to the Revdex.comThis order shipped on 03/02/and was delivered on 03/09/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the returnPersonnel Concepts records show the only call received regarding this order was on 03/15/when the Co-Owner called in to provide the certificate number received with the order
As stated in the initial portion of this response, this order has been credited and Personnel Concepts confirms the account balance is zeroThe company will not need to return the products
Response Summary: Personnel Concepts has issued credit for the order in question, and has removed the account from all collection activityThis account has permanently been removed from all contact
Initial Consumer Rebuttal /* (2000, 7, 2016/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this only if I no longer owe the bill and this is removed from collectionsTo clarify, the records are incorrect as they have contacted the business not only by phone but they are also emailing me on my business email even up to this last weekI am the sole owner of this establishment and do not have a manager or co-ownerthank you for the quick response as long as the bill is cancelled and the collection is removed

Initial Business Response /* (1000, 5, 2016/02/29) */
Personnel Concepts sincerely regrets that this company had a negative experience, Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since November 2012, with eighteen orders placed
As the
complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review of all outbound and inbound calls and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts has issued full credit for the order received via mail to renew the Labor Law Subscription service and has approved full refund for this order
Response Summary: Personnel Concepts has issued full credit for the one year subscription service renewal that was received via mail order with check number XXXXX and approved full refund for this paymentThis account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/01/04) */
Personnel Concepts sincerely regrets the complainant had a negative experienceUpon receipt of this complaint, Personnel Concepts immediately launched an investigationPersonnel Concepts records show that on 08/17/an agent from Personnel
Concepts contacted the company and spoke with the complainant, who identified herself as the authorized purchaser for the companyThe complainant agreed to purchase Equal Employment Opportunity Poster with a one year subscription service that assures the company that Personnel Concepts will provide any updates to the poster for one full yearThe complainant also agreed to purchase the Emergency Preparedness Poster Bundle, which assists the business to inform their employees about what to do in the event of a fire or other workplace emergencyThe complainant requested to be invoiced for this purchase in the amount of $This order shipped on 08/17/and was delivered on 08/25/under UPS tracking number: 1Z0306XYXXXXXXXXXXPersonnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts records show that on 08/25/the company called in and advised they did not have enough space to post all of the postersThe agent from Personnel Concepts advised that the company could stack the posters, and reviewed all of the posters in the orderThe company agreed to keep the orderThen on 12/10/the account was escalated as the Accounts Receivable Department was advised by the company that they would pursue legal action if they were required to pay for the open balancePersonnel Concepts management agreed to allow the company to return the products after the standard day period and issued approval number XXXXXXXX, Personnel Concepts has no record of receiving the merchandise backThen on 12/22/the Accounts Receivable Department was again advised the company would pursue legal action and advised that the company had thrown the merchandise in the trashThis communication was also escalated to the manager who approved full credit in the amount of $for the order in question under credit memo XXXXXXXX, and approved to remove the company from all collection activityPersonnel Concepts also reviewed the previous orders that were placed by this company and found there have been no previous complaints from the company, so will not be able to provide a refund as these orders were placed in February and April of In an effort to successfully resolve this complaint, Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes up to 6-weeks and fax suppression takes up to days due to campaigns already in process
Response Summary: Full credit has been issued for the order in question and the company has been removed from all collection activityThis account has permanently suppressed from all future contact
Initial Consumer Rebuttal /* (2000, 10, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/17) */
Personnel Concepts sincerely regrets that this company had a negative experiencePersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as
maintain world class customer servicePersonnel Concepts sincerely regrets the company did not see the value in the products orderedUpon receipt of this complaint, full credit was issued for the order placed on 03/04/in the amount of $under credit memo XXXXXXXXPersonnel Concepts has set the internal codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team review all call recordings for this account and to escalate any issues found to the appropriate management staff for immediate handling
Response Summary: This account has been permanently suppressed from all future contactFull credit has been issued for the order placed on 03/04/16.A thorough call recording review with escalation of the findings has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
this is more than I expected from themthank you for your help

Initial Business Response /* (1000, 5, 2015/12/01) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-weeks for mail
suppression and days for fax suppression due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings in and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts has issued full credit for the order in question under credit memo XXXXXXXX and approved refund back to the credit card provided at the point of orderThis order was placed and shipped on 08/25/under UPS tracking: 1Z0306XYXXXXXXXXXX and was delivered on 09/02/Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfiedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer servicePersonnel Concepts regrets the complainant did not see the value in the products purchased
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findingsThis account has been permanently suppressed from all contactFull credit has been issued for the order in question

Initial Business Response /* (1000, 5, 2016/03/30) */
Per the complainants request Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to
campaigns already in processPersonnel Concepts has requested the Quality Assurance Team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling
Response Summary: This account has been permanently removed from all contactA request has been made to have all call recordings reviewed and the findings forwarded to the management staff

Initial Business Response /* (1000, 5, 2016/02/29) */
Personnel Concepts sincerely regrets the complainant had a negative experiencePer the complainant's request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail;
please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zeroPersonnel Concepts records indicate that a mail order card was received for the purchase of the North Carolina & Federal Labor Law Poster with a check for paymentAn agent from Personnel Concepts contacted the complainant on 01/25/and confirmed the information on the order cardThe documentation indicates the complainant approved to upgrade the poster to a subscription service that would also include the OSHA Safety Poster and would provide the church a new poster each time there is any change to the postingsIn an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and full refund, and has canceled the subscription service included with this orderPersonnel Concepts has requested the Quality Assurance team review all call recordings to the church and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requestedFull credit has been issued for the order placed and refund has been approved
Initial Consumer Rebuttal /* (2000, 7, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company is saying that they will resolve this as we are askingWe certainly will adopt a wait and see attitude as to whether or not they live up to that promiseWe also notice that their response is similar - almost verbatim - to many of the over complaints on file, and was issued very quickly; almost as if this response is kept ready for an ongoing patternWhile that appearance is a bit disturbing, the company is saying that it will grant our requests, which is satisfactory

Personnel Concepts sincerely regrets that the complainant had a negative experience In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has escalated this
concern to the Marketing Manager for investigation. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at *** to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact