Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/04/08) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression
due to campaigns already in processPersonnel Concepts confirms the account balance is zero
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you, have asked them numerous times to stop calling and they wouldn'tDid not want to go this route but had no choiceThey were rude on the phone and really pushyThey made it seem like we had to buy from them or they would turn us in to federal or state for not following what they want us to do or get their postersJust hope this is over and we all can go forward

In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $under credit memo ***; the company does not need to return any of the merchandise in question. Personnel Concepts confirms this account has a
zero balance, and has removed this company from all collection activity. Personnel Concepts has also approved full refund for the payment received towards the order in questionIn regards to the portion of the complaint that the poster ordered by the complainant is available for free from the state, Personnel Concepts prints on the mailer that the complainant mailed in; “individual posters are available for free from the government". Personnel Concepts records show that an order card was received from the company on 11/07/with check number for the purchase of the Massachusetts Employer Notification Service, on 11/09/a representative from Personnel Concepts contacted the company and spoke with the Owner of the company, the records indicate that the representative advised the Owner that the company had already purchased this product on 10/24/16. The representative discussed the Equal Employment Opportunity Subscription, the Fair Labor Standard Act Subscription and the Benefit Plan Poster Subscription Service. The Owner authorized these items and requested to be invoiced for the remaining balance of the order. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS on 11/09/under tracking number *** and was delivered on 11/16/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company until 01/06/17when the complainant contacted the Accounts Receivable Department to advise she would not be paying the billAs previously stated; Personnel Concepts has issued full credit for this order and approved full refund for the payment received. The company will not need to return any of the merchandise in question. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and refund has been approved for the payment received Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2016/01/07) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint full credit was issued for the order in question under credit memo; XXXXXXXX issued 01/06/16, and approved refund for the payment
received with the order cardInitial review of the account showed that the Louisiana items placed on the customer's order may have been intended for a different customer in LA, and sincerely regrets this errorThis issue was escalated to the agent's manager for immediate handling to ensure this issue is not repeatedPersonnel Concepts has also requested the Quality Assurance Team perform a thorough review all call recordings (both outbound and inbound) and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer servicePersonnel Concepts has set the internal codes to remove this account from all mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts again apologizes to the complainant for any inconvenience this has caused
Initial Response Summary: full credit issued for order in question and refund has been approvedRequest was made for full quality assurance review of all call recordings, with escalation of all findingsCompany permanently suppressed from all contact
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/30) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to
campaigns already in process
Personnel Concepts records show that Personnel Concepts received an order via the website with credit card information from the company for the purchase of the Indiana and Federal Labor Law PosterPersonnel Concepts agents have been attempting to contact the complainant to confirm the information on the order card as that was the name that was documented on the orderUnfortunately, the agents were unable to speak with the complainant during these attemptsUpon receipt of this complaint the Quality Assurance Team was requested to review each of the call recordings and to report any issues to the appropriate management staff
Personnel Concepts has cancelled the pending order and confirms the credit card has not been charged
Response Summary: Personnel Concepts has set the internal codes to permanently remove this company from all contactThe order that was placed via the website has been cancelled and the credit card number received has not been charged

Initial Response: Personnel Concepts has issued credit for the order in question, and confirms this account has been removed from all collections activity. Personnel Concepts has set the internal codes to permanently remove this account from all future calls, emails, faxes and
letters; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in progress. Personnel Concepts immediately escalated this complaint to the Quality Assurance Team and requested full call recording review be performed, and any issues found to be escalated to the appropriate management staff. Response Summary: Full call recording review has been requested with escalation of any issues found. Full credit has been issued for the order in question. This company has been permanently suppressed from all future contact

Upon receipt of this complaint Personnel Concepts immediately issued credit for the open balance on the account under credit memo ***, and has removed the account from all collection activity. Personnel Concepts confirms that account balance is now zero. Personnel Concepts has set
the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts records confirm that the order in question was initially placed via a mail order card Personnel Concepts received from the company for the purchase of the Illinois and Federal Labor Law Poster, the order card was received with a check, as the complainant mentioned. On 01/26/a representative from Personnel Concepts called the company to confirm the information on the order card and to discuss any additional compliance needs the company may have. The representative spoke with the owner of the company. The records indicate that the owner authorized the upgrade of the poster to the Illinois Employer Notification Gold Subscription Service. The owner requested to have an invoice mailed to the company address. Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice that states if you are not completely satisfied with the products you may return them within days and requests the company contact the Customer Care Department at ###-###-####. Personnel Concepts has no record of any contact from the company until 08/31/when the owner contacted the Customer Care Department to dispute the order. The representative advised the owner that the order was past the thirty day policy so she would be unable to approve the creditResponse Summary: Full credit has been issued for the open balance on the account, and the account has been removed from all collection activity. This company has been removed from all future contact

Initial Business Response /* (1000, 5, 2015/08/18) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the company removed from all
contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just don't want any more phone calls

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12634063, and find that this resolution is satisfactory to me

Response: In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance in the amount of $245.14; the company does not need to return any of the merchandise in question. Personnel Concepts confirms this account has a zero balance, and
has removed this company from all collection activity. Personnel Concepts records show that an order card was received from the company on 04/12/with check number for the purchase of the Minnesota and Federal Labor Law Poster, on 04/14/a representative from Personnel Concepts contacted the company and spoke with the complainant who advised she was the owner and authorized purchaser for the company, the records indicate that the complainant authorized the representative to add the OSHA Safety Poster and the FLSA Poster with a subscription service that provides the company updated posters each time there is a revision or change to the posters for one full year. The complainant also authorized the Interview and Hiring Kit and the Affordable Care Act Poster be added to the order. The complainant requested to be invoiced for the additional items. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS under tracking number *** and was delivered on 04/20/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company until 09/01/when the company contacted the Accounts Receivable Department via email to request no further contact as they have no further interest in the productsPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact

Personnel Concepts records show that on 04/25/the complainant called in to the Customer Service Department to dispute the order. The representative explained that the records indicate that the order was placed on 04/17/by Mr***, who advised he is the owner of the company. The
complainant continued to dispute the order so the representative advised the complainant that she would review the concern with the supervisor and would call the complainant back within twenty-four hours. The representative explained the dispute to the supervisor who approved the representative to issue full credit for the order. The credit was issued under credit memo 61327694, in the amount of $276.46.Personnel Concepts received this complaint first thing on 04/26/so the representative did not have time to contact the complainant to discuss the resolution. The company will not need to return any of the merchandise and Personnel Concepts approved refund for the payment received with the order card.Personnel Concepts has set the internal codes to permanently remove this company from any future calls, emails, faxes and mailers; please note that faxes will take up to thirty days to suppress and mail will take six to eight weeks to suppress due to campaigns already in process. Response Summary: Personnel Concepts has issued full credit for the order in question, and full refund has been approved for the payment received. The internal codes have been set to remove this company from all future contact

Initial Business Response /* (1000, 5, 2016/04/13) */
Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since August, 2010, with four orders placed and no previous
complaints
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts has requested the Quality Assurance review all calls placed to this company with notification to the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested

Initial Response: Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have the company removed from
contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2016/06/07) */
In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question under credit memo #XXXXXXXXThe company will not need to return the merchandisePersonnel Concepts has also removed this
account from all collection activity and confirms the account has a zero balance
Personnel Concepts confirms receipt of an order placed through the Web Site with credit card information for the purchase of the California & Federal Labor Law PosterThe records indicate a representative from Personnel Concepts contacted the company and spoke with the complainant, who identified herself as the Owner and authorized purchaser for the companyThe records indicate the Owner confirmed the information on the order and advised the representative the business has seven employees, does not offer health insurance, does not employ minors, and has one posting locationThe Owner additionally authorized the order to include the OSHA Safety Poster and the Fair Labor Standard Act Poster, with a subscription service that would provide the company an updated poster each time there was a change for one full yearThe records indicate the Owner also ordered an Interview and Hiring Kit and an Affordable Care Act PosterThis order was delivered via UPS on 02/01/and was signed for by the OwnerPersonnel Concepts clearly prints their 100% Satisfaction Guarantee on each invoice which advises the customer the they are not completely satisfied with the products they may be returned within days less shipping and handlingPersonnel Concepts has no record of any contact from the company prior to June 3, 2016, when Owner called in to the Accounts Receivable Department and advised the order was unauthorized and this complaint would be filedPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process
Response Summary: Full credit has been issued full credit for the order in question
This account has been permanently suppressed from all contactPersonnel Concepts confirms the account balance is zero
Initial Consumer Rebuttal /* (2000, 7, 2016/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/06) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the company removed from all
contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standardsPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate your quick response and expect to have no further contact with your company, negative or otherwiseShould you not live up to your agreement of ceasing contact we will not hesitate to reopen the case
Final Consumer Response /* (3000, 12, 2015/09/28) */
Second complaint regarding contacting us against our wishes
We submitted a previous complaint on 8/6/(Complaint ID#: XXXXXXXX) that had a resolution of Personnel Concepts ceasing all contact with our company going forwardToday, 09/24/2015, we received an additional letter from Personnel Concepts discussing the 2015-EEO UpdateIn the previous complaint, I explained that if we received ANY mail/phone calls/communication from Personnel Concepts, I would continue to post complaints to Revdex.com until the communication ceases COMPLETELY
All that we want is ZERO contact from Personnel Concepts as a resolutionNo mailNo phone calls
Final Business Response /* (4000, 14, 2015/09/29) */
Personnel Concepts sincerely apologizes to the complainant, upon receipt of this additional complaint another thorough review was completed and another account was found at the same address with a different company name and phone numberPersonnel Concepts immediately added this additional account information to permanent suppression from all contactIn the initial response noted on 08/06/Personnel Concepts advised that mail suppression may take up to weeks, which time is approaching on October 1stPersonnel Concepts is striving to ensure that the complainant will receive not further contact, and again apologizes to the complainant for any inconvenience this has caused

Initial Business Response /* (1000, 5, 2015/09/08) */
Per the request noted by the complainant, Personnel Concepts has fully credited the order placed on 03/27/in the amount of $and confirms the account now has a zero balancePersonnel Concepts records show that this company has been a
customer of Personnel Concepts since 05/02/when Personnel Concepts received a mail order card and check requesting to purchase the California and Federal Labor Law PosterPersonnel Concepts records show that on 03/27/an agent from Personnel Concepts contacted the company and spoke with the Book Keeper and Office Manager who advised she was the authorized purchaser for the companyThe agent from Personnel Concepts advised that the reason for the call was let the company know that the poster purchased in had expiredThe Business Manager approved the purchase of the updated poster and also approved the purchase of a one year subscription service that assures the company that they will receive all updates to the poster for one full yearPersonnel Concepts records also show that the invoice was sent to the company on 03/27/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may return them within days and requests the company to contact the Customer Care Department to arrange the returnA thorough review of all Personnel Concepts records was performed and no attempt was found that the company contacted Personnel Concepts to advise they were dissatisfiedPersonnel Concepts regrets that the complainant does not see the value in the products receivedPer the request of the complainant, Personnel Concepts has removed this company from all collection efforts and has also permanently removed this company from all mailers, phone calls, faxes and emails; please allow 6-weeks for mailer suppression and days for fax suppression due to campaigns already in process
Initial Response Summary: Full credit was issued for the order placed on 03/27/15; this company has been removed from all collection activitiesThis company has permanently been removed from all future contact

Initial Business Response /* (1000, 5, 2016/02/24) */
Upon receipt of this complaint an investigation was launched, Personnel Concepts did find that the complainant called in today to the Customer Service Department and requested the company be removed from all mail and calls, the internal codes
were immediately set to permanently remove this account from all further mail, faxes, emails and calls; the complainant was advised that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPer the portion of the complaint regarding the calls received by the company, Personnel Concepts requested the Quality Assurance Team perform a thorough review of all outbound and inbound recordings and escalate the findings to the appropriate management staff for immediate handling
Response Summary: This account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested

Initial Business Response /* (1000, 5, 2016/02/17) */
Personnel Concepts sincerely regrets the complainant had a negative experiencePersonnel Concepts records show that this company has been a valued customer of Personnel Concepts since January Personnel Concepts records show a mail order
card was received from this company for the purchase of the Wisconsin and Federal Labor Law PosterOn 12/01/a representative from Personnel Concepts contacted the company to confirm the information on the order card, as well as to discuss any additional compliance needs the company may haveThe representative spoke with the Supervisor of the company who identified herself as the authorized purchaser for the companyThe Supervisor agreed to upgrade the poster to a subscription service that would provide the company a new poster each time a change occurred to the posting for one full year and also includes the OSHA Safety Poster and the FLSA Compliance PosterThe Supervisor also authorized the purchase of an Interview Kit and the Affordable Care Act PosterPersonnel Concepts has requested the Quality Assurance Team fully review this call to confirm this information is correct, and has requested that if any issues are found during this review to immediately escalate the issues to the appropriate Sales ManagerPersonnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30days, less the S&H and requests the company contact the Customer Care Department at X-XXX-XXX-XXXX to arrange the returnPersonnel Concepts has no record of any communication from the company until the Accounts Receivable Department made contact regarding the open balance on the account on 01/22/at which time the company advised they were returning the products
Personnel Concepts has approved full credit for this order and confirms this account balance is now zeroThis company has been removed from all collection activityPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks, and fax suppression up to thirty days due to campaigns already in process
Response Summary: Full credit was issued for the order in question and the account has been removed from all collection activityThis company has permanently been suppressed from all contactThe Quality Assurance Team has been requested to perform a call recording review and escalate the findings to the appropriate management staff
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:
My complaints go back years, and unless they recorded your representatives (which would be helpful in keeping them in line), they will not hear for themselves the illegal, immoral, and downright rude tactics, not to mention the threats they use and have used countless times over the years with usI have requested for the harrassing calls to stop at least a half a dozen times over just the last couple of years and was ignoredSo, that policy they stated in this their response is obviously being ignoredI also realized (after filing this complaint) that they put payments through, one because they refused to send the product I ordered and told me their signature line, that I would be violating the law if I did not buy more from them, even after being reassured by their representative that she would get the order out and promised NO CALLS (she even had the nerve to try and upsell me)Not even full days later, my receptionist got the rudest call of allAfter she told them (again) to stop calling and that I had already dealt with this, they stated they would call every day until they got a hold of meAfter a month of not receiving the poster and payment had not cleared, I ordered it again by debit card and they charged that and another charge for a different amount that I did not approve, again illegalThen they cashed the initial payment that was ignored along with my orderSo, now they have accepted payments (all different amounts, 3rd unapproved), and we have received poster out of all of thisI want the extra money back and don't want to talk to them because they will try to threaten me, sell me more like they have done in every single phone call I have ever had with them, even when complaining about that very thingI will not buy another thing from them and they WILL NOT call our business againI want them regulated so they can't pull these horrific scams on anyone elseUnlike their response here states, this is not one occurrence, this is countless occurrences over the years with us, not to mention their hundreds of complaints that are amazingly similar to mine on lineUs businesses and consumers need to be protected against predators like them and after what I have read, I have to wonder why it is still going on

Initial Business Response /* (4000, 8, 2015/09/03) */
Per the request noted by the complainant, Personnel Concepts has fully credited the order placed on 05/12/in the amount of $under credit memo XXXXXXXXPersonnel Concepts records show that on 05/12/an agent from Personnel Concepts
contacted the company and spoke with the Business Manager who advised she was the authorized purchaser for the companyThe Business Manager approved the purchase of the Illinois and Federal Labor Law Poster, the OSHA Safety Poster, the FLSA Compliance Poster, The EEO Anti-Discrimination Poster and the HIPAA Information Poster along with a one year subscription service that assures the company that they will receive all updates to these items for one full yearPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may return them within days and requests the company to contact the Customer Care Department to arrange the returnA thorough review of all Personnel Concepts records was performed and no attempt was found that the company contacted Personnel Concepts to advise they were dissatisfiedPersonnel Concepts records do show the complainant contacted the Accounts Receivable Department on 08/17/to advise the person that authorized the order was not authorized by the company to place this order, and advised that she would contact the Customer Service Department to arrange the return of the merchandisePersonnel Concepts has no record that this call was ever receivedPersonnel Concepts regrets that the complainant does not see the value in the products receivedPersonnel Concepts has removed this company from all collection effortsPersonnel Concepts has also permanently removed this company from all mailers, phone calls, faxes and emails; please allow 6-weeks for mailer suppression and days for fax suppression due to campaigns already in process
Initial Response Summary
Full credit has been issued for the open order placed on 05/12/This company has permanently been suppressed from all contact
Initial Consumer Rebuttal /* (2000, 10, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/19) */
Upon receipt of this complaint Personnel Concepts immediately confirmed the order that was placed by this company was cancelled by the representative the complainant spoke withThe payment received in the amount of $has been approved for
refund, and a request to expedite the refund has been sent to the AR ManagerPer the complainant's request the internal codes have been set to permanently remove this company from all calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and up to thirty days for fax suppression due to campaigns already in processPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer servicePersonnel Concepts regrets that the complainant did not see the value in the products offered
Response Summary: Personnel Concepts confirms this account has a zero and the refund has been approvedThis account has permanently suppressed from all future contact
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All requests were met