Personnel Concepts Limited

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11966286, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 8, 2016/01/04) */
*** *** regrets this company had a negative experienceA review of *** *** records show that *** *** received a mail order card from the company on 11/23/requesting to purchase the items noted in the
complaintAn agent for *** *** attempted to contact the company as these items were part of a previous order placed on 08/13/That order was also initiated by a mail order card, and confirmed by an employee of the company that identified themselves as the Administrative Account Manager and authorized purchaser for the company
The agent was unable to speak with anyone at the company regarding the mail order received on 11/23/15, so the order was released on 12/22/This order shipped via UPS on 12/22/and was delivered to the company on 01/04/under tracking number: ***In an effort to successfully resolve this complaint, *** *** has issued full credit for this order under credit memo XXXXXXXX*** *** has set the internal codes to remove this company from all contact; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in progress
Response Summary: Full credit has been issued for the order in questionThis account has permanently suppressed from all contact

(The consumer indicated he/she DID NOT accept the response from the business.)
Full call review has been requested: Companies can alter phone calls to make it seem like you said yes to their productsI'll accept the zero balance and the stopped collections but I would like this case to stay open until it has been totally resolved

Initial Business Response /* (1000, 5, 2016/03/22) */
Review of this account showed that on 01/13/the company purchased a Arizona Federal and State Labor Law Poster and a OSHA Safety Poster with a subscription service that provides the company a new poster each time there is a change to the
guidelines, there is no charge for the updated posters the company received as these are part of the service the company paid forThis account has had a zero balance since 06/2015, so mail the company is receiving is mailers advising the company that it's time to renew the postersPersonnel Concepts records indicate that on 02/16/an agent did speak with the company and was requested to limit the calls and mail that the company, the agent did set the codes to suppress the accountA review of Personnel Concepts database shows that there has not been any attempt to call the company since this request was made
Upon receipt of this complaint Personnel Concepts set the codes to fully remove this company from all calls, emails, faxes and mailers; please note that mail will take up to six to eight weeks and calls will take up to thirty days to fully stop due to campaigns already in processIn regards to the request to return the merchandise, the posters are expired as of February so is no need for the company to return any products
Response Summary: A thorough review of all account activity has been performed with the results documented in this responsePersonnel Concepts has permanently removed this company from all contact
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer want any contact of any kind ever again! No mail, emails, calls NOTHING!!! I BETTER NOT GET CHARGED FOR THESE POSTERS OR I WILL COME BACK TO THIS AND REENTER ANOTHER CLAIMI will never use this company again nor will I recommend them to anyone because we didn't want the posters to begin with they were sent and we were billed or more for them
Final Business Response /* (4000, 9, 2016/03/24) */
Final Response: Personnel Concepts confirms the internal codes have been set to permanently remove this account from all future contact, as noted in the original response, mail will take up to six to eight weeks and calls will take up to thirty days to fully stop due to campaigns already in processIn regards to the previous order dated 01/13/15, Personnel Concepts records indicate the order was fully authorized at the point of purchasePersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises if a customer is not completely satisfied with the products they may be returned within days for full credit minus the shipping and handling and advises the customer to contact the Customer Care Department to arrange the returnPersonnel Concepts has no record that the company made any contact regarding the order until 06/16/During this contact the call was disconnected when the customer service agent placed the complainant on hold to request manager assistance
Final Consumer Response /* (2000, 11, 2016/03/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just no longer wish to be contacted for any reason of any kind from this company so if the posters sent to us recently are part of a previous purchase and are not additional charge than we will keep themhowever if they are going to charge us for those too we don't want themPlease advise moving forward

Initial Business Response /* (1000, 5, 2016/03/21) */
future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero
Personnel Concepts has requested
the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts has escalated this complaint to the Communications Team to ensure this complaint is handled immediately. Personnel Concepts set the internal codes to permanently remove this company from all contact Personnel Concepts appreciates the complainant notification of
this issue and assure the complainant that every effort will be made to review all contact with the company and investigate any previous requests to remove the company from contact. If there are other addresses or phone numbers that are associated with this company, please contact the Customer Care Department at *** to provide the additional details for suppression. Personnel Concepts confirms the account balance is zero. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Response Summary: This account has permanently suppressed from all future contactThis concern has been escalated to the appropriate management staff for immediate review and handling

Initial Business Response /* (1000, 5, 2015/08/18) */
Personnel Concepts sincerely regrets that the complainant had a negative experienceThis company has been a valued customer of Personnel Concepts since 07-The description the complainant documented of the call received by an employee of
the company is certainly outside of Personnel Concepts policies and procedures, each agent must only speak with the person identified as the authorized purchaser for the companyPersonnel Concepts has requested the Quality Assurance team review the call recording and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts records also confirm the complainant sent in an email on 08/17/advising of this issue, the representative that received the email advised the complainant to refuse the package and advised that credit would be issued on the order once the products are receivedIn an effort to successfully, Personnel Concepts immediately issued credit for this order in the amount of $under credit memo XXXXXXXXPersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel *** sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityPersonnel Concepts has issued full credit for the order in questionAll information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I acceptI still want no contact with this company going forward

Initial Business Response /* (1000, 5, 2016/06/01) */
In an effort to successfully resolve this complaint, Personnel Concepts has removed this account from all collection activity, and a request has been sent to the Accounts Receivable Manager to confirm that the collection agency has not sent any
information to the D&B credit database, as requested by the complainant
Personnel Concepts records indicate that the Account Receivable Department made several attempts to contact the company upon notification that the credit card charge had been reversed, which created the open balance on the account, the records indicate there was no response to these attemptsPersonnel Concepts has now written off this open balance and confirms that the account balance is zero
Personnel Concepts records confirm the receipt of a mail order card for the purchase of the Massachusetts and Federal Labor Law Poster on 09/15/16, on 09/19/a representative from Personnel Concepts contacted the company and spoke with an employee who identified herself as the Business Development Manager and authorized purchaserThe records indicate that she authorized to upgrade the poster ordered to a subscription service that would also include the OSHA Safety Poster, the FLSA Compliance Poster and the Equal Employment Opportunity Poster, with full poster replacement anytime there was a change for one full yearPersonnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice and packing list which advises the company if they are not completely satisfied they may return the products within days, less shipping and handling, and requests the company contact the Customer Care Department at X-XXX-XXX-XXXXA review of Personnel Concepts database found no attempt by the company to contact this department to dispute the charges, or to return the merchandise
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please note that fax suppression takes thirty days, and mail suppression takes six to eight weeks due to campaigns already in process
Response Summary: This account has been removed from all collection activity; Personnel Concepts confirms the account balance is zeroPersonnel Concepts has set the internal codes to permanently remove this company from all contact
Initial Consumer Rebuttal /* (2000, 7, 2016/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the outcome of the response, which was to credit the account, remove us from all collections activity, and confirm the D&B was not sent any negative infomationI need to verify that these activities have or have not taken place which I will doI don't accept all of the facts in the response becuase they are not all accurate, and it is not worth investing the time to rebut them
My final comment is if the company stands behind the satisfaction gaurantee as the so boldly stated, why did it take the Revdex.com to help me resolve the issueThe Revdex.com was able to get the attention of the company and get it resolved in less than hours, however there are 100s of silimilar complaints on the combined sites of the Revdex.com, Yelp, Google Reviews and the list goes on and on
Thanks Revdex.com - I am glad to be a member

Initial Business Response /* (1000, 5, 2015/05/14) */
Personnel Concepts sincerely regrets that the complainant had a negative experience; this company has been a valued customer of Personnel Concepts since Personnel Concepts has performed a thorough review of all activity on this account
In regards to the order that the complainant is disputing, Personnel Concepts records show that an order was placed via the Website on 01/20/for the purchase of the Hawaii and Federal Labor Law PosterAn agent from Personnel Concepts contacted the company to confirm the information as well as offer additional products to assist the company with their compliance needsThe agent spoke with an employee of the company who identified himself as the authorized purchaserThe employee approved to additionally purchase an OSHA Safety Poster and a Fair Labor Standard Act Poster, with a subscription service that provides new posters each time there is a change to the guidelinesThe employee also added an Interviewing & Hiring Program, and an Affordable Care Act PosterThe employee requested to add these items to the credit card information originally provided on the WebsiteThis order shipped on 01/15/and was delivered on 01/21/via UPS under tracking number 1Z0306XYXXXXXXXXXXPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice which advises the company that if they are not completely satisfied with the products they may be returned within days, and requests the company contact the Customer Care Department at X-XXX-XXX-XXXX to arrange the returnPersonnel Concepts has no record the company called in during this timeframeOn 02/25/the credit card provided with the order was charged backPersonnel Concepts made several attempts to contact the buyer to question why the payment was charged back and to arrange alternate payment arrangementsUnfortunately, Personnel Concepts received no response to the message and email attemptsOn 05/13/the complainant contacted the Customer Care department and advised she did not approve this orderThe representative advised the complainant of the name of the employee that authorized the additional items, and advised the complainant of the return policyThe complainant advised she would contact the collections departmentThe complainant called back to the Customer Care Department later the same day and advised the Customer Care Representative the employee that placed the order was not authorized to purchase and that she had filed this complaintThe representative escalated this to the department supervisor who did approve credit for the order; credit was immediately issued under credit memo XXXXXXXXPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has now been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity, full credit has been issued for the order in disputeThis company's information has been submitted for permanent suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts sincerely regrets that the complainant had a negative experience. In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the
Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has submitted all information provided by the complainant to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2015/11/11) */
Personnel Concepts sincerely regrets the complainant had a negative experiencePersonnel Concepts records show that this business has been a valued customer since 09/01/with a total of six orders placed with no previous concernsUpon
receipt of this complaint, Personnel Concepts immediately escalated the concerns noted by the complainant to the Quality Assurance Team and request full review of all calls to the company and requested the findings be forwarded to the appropriate management staff for immediate handlingIt is Personnel Concepts policy and procedure to remove an account from all contact upon request, and the behavior described by the complaint will not be toleratedPersonnel Concepts records indicate that Personnel Concepts received a mail order card for the purchase of the OSHA Safety Poster, on 10/21/an agent from Personnel concepts contacted the company and spoke the complainant to confirm the information on the mail order form, the agent spoke with the complainantThe complainant advised the company has fifteen employees with one posting location; the company does employ minors and does provide health coverageThe agent suggested a subscription bundle that provides the company with their compliance needs as well as a service that provides the company with any updates that are made to any of these items for one full yearThe complainant advised she wanted to look into this as the company is a non-profit organizationThe agent scheduled the account to call back and follwith the complainant for the final decisionPersonnel Concepts records do show that there were several attempts to contact the complainant from 10/26/until 11/09/and each time the agent calling was requested to call back and was given the date/time to attempt to reach the complainantThe agent that called on 11/09/was requested to cancel the order and remove the company from contactThe agent did as requested and cancelled the order and Personnel Concepts records show the account was immediately placed on suppression from all future contactPersonnel Concepts confirms that the internal codes have been set to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes up to 6-weeks and fax suppression takes up to days due to campaigns already in processPersonnel Concepts also approved a refund check be sent to the company for the payment received with the mail order card
Response Summary: Personnel Concepts has launched a thorough investigation into all activity related to this accountA refund has been approved for the payment received with the mail order cardThis account has permanently suppressed from all future contact
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the quick response and the swift actionI would just say that the amount of calls to our business were grossly misstatedWe received at least calls per week for weeksThe day I wrote my complaint we received phone calls in minutes asking to speak with meI had already told your company to only email me, and the person assured me that she made that note in our file (about week before this complaintWe are not a non-profit business, I am not sure where that came into the picture
Ironically, we received the refund check for the order I placed in the beginning of September todayWe also received a bill for a subscription, stating one year compliance for PA would be $When I spoke to the employee that told me she could give me a year of compliance (after minutes on the phone)she offered it to me for over $
I am pleased with your responseI would just say that your employee/employees that you researched the matter with were not truthfulI would never take more time with this to make up a storyThank you for agreeing to not call our businessI would lastly ask to be off of the mailing list
Thank you
Final Business Response /* (4000, 9, 2015/11/16) */
Final Response: Personnel Concepts appreciates the complainant advising the discrepancy in the number of calls received by the company this issue will be revisited by Personnel ConceptsThe request to be removed from mailers was addressed in the original response: "Personnel Concepts confirms that the internal codes have been set to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes up to 6-weeks and fax suppression takes up to days due to campaigns already in process"
Final Consumer Response /* (2000, 11, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The companies responses have been swift and completely acceptable

Response: Response: Personnel Concepts sincerely regrets the complainant had a negative experience This complaint was immediately escalated to the Customer Service Supervisor. In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel
Concepts has issued full credit for this order. The company does not need to return the products. Personnel Concepts confirms the account balance is zero. Personnel Concepts has requested the Quality Assurance Team thoroughly review both the sales call recording and the recording of the inbound call and to escalate the findings to the appropriate management staff for immediate handling to ensure this issue is not repeatedPersonnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts hopes that these actions will resolve the concerns raised by the complainant Summary: Full credit has been issued for the order in question. This company has been removed from all future contact

Initial Business Response /* (1000, 5, 2015/09/03) */
Review of Personnel Concepts records showed that Personnel Concepts received a mail order card with check #for the purchase of the XXXX-XXXX-All-On-One HIPAA Poster on 08/19/Personnel Concepts agents were attempting to reach the
authorized purchaser for the company to confirm the information on the order cardAfter several attempts one of the agents reached the Administrator for the company, the agent asked several questions regarding the demographics of the companyThe Administrator advised the company does not offer health insurance so the agent advised her that the company did not need the HIPAA poster, and advised of what other postings would fit the company's needsThe Administrator advised that she would research the other postings to determine what the company had in placeThe agent placed the account for a follow up call to allow the Administrator time to investigateUnfortunately, the agents were unable to speak with anyone at the company on any of the follow up calls
Upon receipt of this complaint Personnel Concepts rejected the pending order and approved refund of the payment receivedPersonnel Concepts has permanently removed this company from all calls, emails, faxes and mailers; please allow to weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes these actions will satisfy this issue for both parties
Initial Response Summary: Personnel Concepts has canceled the order mailed in by the company and approved full refund of the payment receivedAll information on file for the company has been submitted for permanent suppression from all contact

Initial Business Response /* (1000, 5, 2016/03/15) */
Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax
suppression due to campaigns already in process
This complaint has been escalated to the Sales Manager due to the number of calls the complainant received, and the issue that one of the orders placed on 02/19/was not cancelled, while the other order was
Personnel Concepts records show that there were two online orders placed on 02/19/16, order number WPXXXXXXX for the purchase of two English and two Spanish California Labor Law and OSHA Guidelines posters and the purchase of one Oregon Labor Law and OSHA Guidelines poster and order number WPXXXXXXXX for the purchase of the Illinois Labor Law and OSHA Guidelines posterThe records indicate that on 02/26/the complainant advised an agent from Personnel Concepts that he had previously advised a different sales agent that he wanted the order cancelledThe agent immediately did cancel order WPXXXXXXX but neglected to cancel order WPXXXXXXX, which is the order that the complainant received
Personnel Concepts has issued full credit for the order released in error under credit memo XXXXXXX and confirms the account balance is zero
Personnel Concepts' assures the complainant that the issues described in this complaint have been handled by the Sales Manager to ensure the issues are not repeated, and sincerely apologize to the complaint for any inconvenience the issues have caused
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response appears sufficient to resolve my concerns at this time

Personnel Concepts sincerely regrets the complainant had a negative experience. This complaint was immediately escalated to the Customer Service Supervisor. The review of the activity on the account shows that the order in question was placed on 10/10/17, in the amount of $201.85when
Personnel Concepts received a mail order form for the purchase of the Texas & Federal Labor Law Poster; a representative contacted the company and spoke with the owner of the company. The records indicate the owner advised there were zero employees. The representative advised the owner the business did not need the poster, as there were no employees and discussed the Family Owned Business Kit and the OSHA subscription service, that would ensure that the OSHA poster included in the kit would remain current as Personnel Concepts sends the company all panels as they are updated for one full year, and the Worker Misclassification Prevention Kit which includes the Independent Contractor Rights Poster, the owner agreed to this purchase. Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling, and requests the company contact the Customer Care Department at ###-###-#### to arrange the return. Personnel Concepts records show that the complainant called in on 11/3/and advised she wanted to return the merchandise, the representative attempted to arrange the return, however the complainant advised she did not want to pay to ship the products back. In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order. The company does not need to return the products. Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question. This company has been removed from all future contact.Tell us why here

Initial Business Response /* (1000, 5, 2016/01/21) */
Personnel Concepts sincerely regrets the complainant had a negative experienceUpon receipt of this complaint the Sales Manager was notified of the issues the complainant encounteredPersonnel Concepts standard policy is to remove a company
from contact upon request, and the issues the complainant describes on 01/16/are certainly outside of this policyPersonnel Concepts has requested the Quality Assurance team review each call, both inbound and outbound, and advise the appropriate management staff of any additional issues foundReview of Personnel Concepts records show an order card with check number for the purchase of the Florida and Federal Labor Law Poster was received, on 01/15/the complainant called in to the Customer Care Department and advised he received a message, the agent reviewed the order received and discussed additional products the company may needThe complainant declined to purchase the additional products, the agent released the original order as requestedThis order shipped on 01/16/via UPS under tracking number 1Z0306XYXXXXXXXXXX, UPS shows an estimated delivery date of 01/25/Personnel Concepts has issued full credit for this order and approved refund of the payment receivedPersonnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-weeks, and fax suppression takes up to days due to campaigns already in processPersonnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately
Response Summary: The management staff has been advised of the issues for immediate handlingFull credit for the order placed and refund for the payment received has been approvedThis company has been permanently suppressed from all future contact,

Initial Business Response /* (1000, 5, 2016/02/29) */
Per the complainant's request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to
campaigns already in processPersonnel Concepts confirms the account balance is zeroPersonnel Concepts has requested the Quality Assurance team review all call recordings to the company and notify the appropriate management staff of any issues found for immediate handling
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I simply want them to never contact me againAs long as they agree to that I'm fine

Response: Personnel Concepts sincerely regrets that the complainant had a negative experienceIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has escalated this
concern to the Marketing Manager for investigation. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2015/12/21) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-weeks for mail
suppression and days for fax suppression due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both inbound and outbound calls) and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts standard practice and policy is to remove a company from contact upon request, Personnel Concepts will review all activity to ensure this policy is strictly enforced and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer servicePersonnel Concepts regrets the complainant did not see the value in the products ordered
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findingsThis account has been permanently suppressed from all contact
Initial Consumer Rebuttal /* (3000, 12, 2016/01/07) */
***Document Attached***
Now this company is turning us into a collection agency
Final Business Response /* (4000, 14, 2016/01/08) */
Final Response: Personnel Concepts did not locate the additional account while reviewing the initial complaint as the address and contact information, etc matches the information provided by the complainant in the original complaintUpon receipt of this additional information another investigation was performed that shows that Personnel Concepts received a mail order card from this location for the purchase of the Hawaii and Federal Labor Law PosterPersonnel Concepts agents made several attempts to contact the company and confirm the information on the order card, but the agents were unable to speak with the appropriate person at the companyThis order was released on 09/14/and was delivered by UPS on 09/21/Personnel Concepts clearly prints the 100% satisfaction guarantee that advises the company that if they are not completely satisfied with the products they may be returned within days and requests the company contact the Customer Care Department to arrange the returnPersonnel Concepts has no record of any contact with the company until on 12/15/15, the person whose name appeared on the mail order card called in to request an email copy of the invoiceThis was sent the same dayPersonnel Concepts has issued full credit for this order under credit memo XXXXXXXX and confirms this account now has a zero balancePersonnel Concepts has set the internal codes to remove this account from all contact; please allow 6-weeks for mail suppression and days for fax suppression
If there are any additional addresses or phone numbers associated with this company, please contact the Customer Care Department to have the additional information suppressed as well
Personnel Concepts apologizes for any inconvenience this may have caused

Initial Business Response /* (1000, 5, 2015/08/10) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the company removed from all
contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standardsPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)