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Personnel Concepts Limited

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Reviews Personnel Concepts Limited

Personnel Concepts Limited Reviews (553)

Initial Business Response /* (1000, 5, 2015/08/05) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the company removed from all
contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact

Upon receipt of this complaint Personnel Concepts immediately issued credit for the open balance on the account under credit memo ***, and has removed the account from all collection activity. Personnel Concepts confirms that account balance is now zero. Personnel Concepts has set
the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts records show that the order in question was initially placed via a mail order card Personnel Concepts received from the company for the purchase of the Ohio and Federal Labor Law Poster, the order card had credit card information as well as an email address for a representative of the company. On 02/25/a representative from Personnel Concepts called the company to confirm the information on the order card and to discuss any additional compliance needs the company may have. The representative spoke with the owner of the company. The records indicate that the owner authorized the upgrade of the poster to the Ohio Employer Notification Platinum Subscription Service. The owner originally requested the charge be placed on the credit card received with the mail order card, but was unable to verify the last four digits and the expiration date. She then requested to have an invoice emailed to her and provided her email address. Then on 03/24/the owner contacted the Customer Care Department and advised the representative that she wanted to return the merchandise, the representative issued the return merchandise authorization. Personnel Concepts had no further contact from the company, including receiving any merchandise back, prior to receiving this complaint.Response Summary: Full credit has been issued for the open balance on the account, and the account has been removed from all collection activity. This company has been removed from all future contact

Response: Personnel Concepts sincerely regrets that the complainant had a negative experience In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has
escalated this concern to the Marketing Manager for investigation. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2015/11/18) */
Personnel Concepts sincerely regrets that the complainant had a negative experienceThe description the complainant documented of the communication Personnel Concepts had with her employee is certainly outside of Personnel Concepts policies
and procedures, each agent is required to confirm they are speaking with the authorized purchaser and to clearly state the purpose of the call, in this case to confirm the information on mail order card receivedPersonnel Concepts has requested the Quality Assurance team review the call recordings for both the sales call and the inbound call placed by the complainant, and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has issued full credit for the order in question, and approved refund for the payment received with the order cardPersonnel Concepts has confirmed that all information on file for the company, has been permanently removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
*** *** performed a thorough review of all account activityFull credit has been issued for the order, and the refund of the payment received has been approvedAll information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2016/06/27) */
Personnel Concepts records confirm an order was placed on 02/13/by the complainant in the amount of $which was paid for using a credit cardOn 03/10/an employee from the company called in to dispute the order and advised she would
be returning the order, on 03/18/the merchandise was received back and full credit was issued for the orderRefund check #XXXXX was sent on 04/01/in the amount of $266.94, this check was cashed by the company on 04/12/16, which left the account with a zero balanceThen on 06/06/Personnel Concepts was notified by the bank that a credit card chargeback was completed and Personnel Concepts account was debited for the amount of $266.94, which re-opened the balance on this accountIn an effort to successfully resolve this complaint, Personnel Concepts has issued credit to the account for the balance of $under credit memo XXXXXXXX, which cleared the balance on this accountPersonnel Concepts has set the internal codes to permanently remove this account from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process
Response Summary: Personnel Concepts has issued credit for the amount of $which was caused by the company issuing a credit card charge back for the payment of the order in questionThis account has been permanently removed from all future contact

Initial Business Response /* (1000, 5, 2016/06/01) */
Personnel Concepts sincerely regrets this company had a negative experience
Personnel Concepts records indicate that Personnel Concepts Customer Service Department received a call from the company on 05/16/questioning this orderThe
representative reviewed the documentation on the account, as well as the items included in the order in question, and also explained that this order was placed on 03/14/and Personnel Concepts has a thirty day return policy as this order was now over sixty daysThe representative did offer the caller a discount of $to the caller, and this offer was acceptedThe credit was immediately issued to the account under credit memo XXXXXXXX
Upon receipt of this complaint, Personnel Concepts issued full credit for the order in question under credit memo XXXXXXXX, and approved refund of the down payment received to the credit card provided by the companyPersonnel Concepts has set the internal codes to remove this company from all calls, emails, faxes and mailers; please note that fax suppression takes up to thirty days and mail suppression takes six to eight weeks due to campaigns already in process
Response Summary: Personnel Concepts has issued full credit for the order in question, and refund to the company credit cardThis company has been permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2015/08/20) */
Personnel Concepts sincerely regrets the company had a negative experienceUpon receipt of this complaint, full credit was immediately issued for the order placed on 08/05/in the amount of $based on Personnel Concepts policy of 100%
satisfaction guarantee which assures the company that if they are unsatisfied in any way the products can be returned within days, and this certainly qualifies
The Quality Assurance team has been requested to review both the sales call and the inbound call to the customer care department from the complainant on 08/13/15, and has been requested to forward the findings to the appropriate management staff for immediate handlingPersonnel Concepts policies are clear and this type of behavior will be immediately dealt withPer the complainant's request, this company has permanently been removed from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and days for fax suppression due to campaigns already in progressPersonnel Concepts regrets the loss of this company as a customer and greatly appreciates the complainant for advising of this issue so it can be handled immediately and the issue will not be repeated
Summary: Full review of all activity related to this orderCompany has permanently been removed from all future contact
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
According to the company's response they are doing what I asked them to do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12369304, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/05/16) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression
due to campaigns already in processPersonnel Concepts confirms the account balance is zero
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested

Response: Upon receipt of this complaint Personnel Concepts immediately issued credit for the open balance on the account under credit memo 6***7, and has removed the account from all collection activity. Personnel Concepts confirms that account balance is now zero. Personnel Concepts
has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts records show that the order in question was initially placed over the phone on 04/17/when a representative called the company and spoke with the Director, who advised she was the authorized purchaser. The records indicate that the Director- authorized the purchase of the Workplace Identity Theft Prevention Program, the Wrongful Termination Prevention Kit and the Slips, Trips and Falls Prevention Program. The Director requested to be invoiced for the products. On 09/08/the complainant contacted the Customer Care Department and advised the representative that the order was unauthorized and the person that placed the order thought she was only taking a message. The representative that she spoke with escalated the concern to the supervisor who contacted the complainant on 09/11/to let her know that he had reviewed the concern and was issuing credit for the order. Response Summary: Full credit has been issued for the open balance on the account, and the account has been removed from all collection activity. This company has been removed from all future contact

Initial Business Response /* (1000, 5, 2015/07/08) */
Personnel Concepts has performed a thorough review of all activity on this accountPersonnel Concepts records show that on 12/16/an agent contacted the business to discuss the company's compliance needsThe company had previously
purchased the California and Federal Labor Law poster and the OSHA Safety poster with a subscription service that provided the company with updates to these posters for on full year, this service had expired when the agent placed this callThe agent spoke with the manager who advised he was the authorized purchaser for the companyThe manager authorized the purchase of the posters and subscription service to bring the company back into compliance, and requested to be invoiced for the merchandiseThis order shipped on 12/16/and was delivered on 12/17/under UPS tracking number: 1Z0306XYXXXXXXXXXXPersonnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfiedPersonnel Concepts' records do show numerous attempts by the Accounts Receivable department to contact the company regarding this invoice, with several messages left on voice mails at the company and email requests to discuss the open balance with no responseIn an effort to successfully resolve this complaint Personnel Concepts has issued full credit for this order under credit memo XXXXXXXX, and has removed the company from all collection activityPersonnel Concepts has confirmed all information on file for the company has been permanently removed from all future mail, phone calls, and emails; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity as documented in this responseThis company's information has been submitted for permanent suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are fine with them crediting our accountWe shipped the posters back:
UPS Ship Notification, Tracking Number 1Z7E23EXXXXXXXXXXX/ personnel concepts posters returned tracking
Here is the copy of the correspondence we sent
I do the purchasing here
About months ago, I got a phone call from someone claiming to be from the California labor dept of compliance to discuss a serious issue
So , of course I took the callIt turned out to be a sales rep from your company
I told that rep, I did not want to buy anything, or order anythingI did tell them if they wanted to email or mail me a price list that would be fine
A few weeks later, I received a bunch of postersI still have them, they are not opened
Immediately after that, we started receiving bills/ calls/ and threats of collections
If you want your posters back, please send me a calltag
Can you please end this sham of an order, that your company has hundreds of complaints online about, with the exact same tactic Always products sent, without an order authorization

Response: Personnel Concepts sincerely regrets the complainant had a negative experience. This complaint was immediately escalated to the Customer Service Supervisor. The review of the activity on the account shows that the orders in question were placed by the complainant on 08/12/in
the amount of $for the Employer Rights Manuel, this order was delivered by UPS and signed for by “***”. Then on 09/30/the complainant placed an order in the amount of $for the EEO Compliance Subscription and the NY OSHA Compliance Subscription and the OSHA Compliance Manual, this order was delivered by UPS on 10/9/and was signed for by the complainant. Personnel Concepts has no record that the company had disputed either order until this complaint was received. Upon receipt of this complaint the Customer Service Supervisor approved issuing full credit for these orders and approved full refund for the payments received from the company for these orders. The company will not need to return any of the products.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the orders in question, and full refund has been approved for the payments received from the company for these orders. This company has been removed from all future contact

Initial Business Response /* (1000, 5, 2016/02/17) */
Personnel Concepts has submitted all information provided by the complainant for permanent deletion from all future mail and call lists; due to production timing please allow 6-weeks for mailers to stop due to campaigns already in
process
Personnel Concepts obtains mailing lists from several well respected mail house sources, and apparently the information provided by one of these sources incorrectly showed the complainant as a current owner/manager of a company, Personnel Concepts sincerely apologizes for any inconvenience this has causedPersonnel Concepts found no account in the database matching the address or phone number supplied by the complainantPersonnel Concepts was unable to locate any information that shows why the complainant would have received an invoice for $and requests the complainant provide any additional information available, such as an order number from the invoice, or the cr that is provided on all invoices, any additional information would be helpfulThis information can be provided to Personnel Concepts through this complaint process, or the complainant can contact the Customer Care Department at X-XXX-XXX-XXXX to provide the additional information needed to successfully resolve this complaint to the satisfaction of the complainantPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service
Initial Response Summary
All information provided by the complainant has been permanently suppressed from all future contact; please allow 6-weeks for mail suppression
Initial Consumer Rebuttal /* (3000, 7, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per Personnel Concepts response, I have received email as well as invoiceInvoice# 25PXXXXXXX, Document# XXXXXXXXXX Inv Date 12/29/saying $due by 1/8/Lists phone of 888.210.9120, Fax and email of: ***@personnelconcepts.com Email came in to my personal email just yesterday, Feb at 8:42amI can provide any of the documentsI want ALL my information (email, phone, address, etc) removed from Personnel Concepts and I should have nothing due because I never ordered anything, nor is my condo a business - its a personal residenceHow can you send out random invoices claiming someone owes hundreds of dollars!
Final Business Response /* (4000, 13, 2016/02/23) */
Personnel Concepts appreciates that the complainant will accept the response and confirms that the internal codes have been set to remove all information provided by the complainant, as well as the information on file from all contact; as previously noted, due to production timing please allow 6-weeks for mailers to stop due to campaigns already in process
Final Consumer Response /* (2000, 15, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $under credit memo ***; the company does not need to return any of the merchandise in question. Personnel Concepts confirms this account has a
zero balance, and has removed this company from all collection activity. Personnel Concepts records indicate that a representative from Personnel Concepts contacted the company and spoke with the complainant on *** The records show that the representative discussed the *** Compliance Management Subscription Service Professional Edition and that the complainant authorized these items and requested to be invoiced for the balance of the order. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS on *** under tracking number *** and was delivered on ***. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company, though the Accounts Receivable Team did make several attempts to contact the complainant to resolve the open balance As previously stated; Personnel Concepts has issued full credit for this order and approved full refund for the payment received. The company will not need to return any of the merchandise in question. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2015/09/17) */
Personnel Concepts has performed a thorough review of all activity on this accountPersonnel Concepts records show that on 06/10/Personnel Concepts received an inbound call from the Front Desk Manager of this company requesting to purchase
the Pennsylvania and Federal Labor Law Poster, the Customer Service Representative entered the order as requestedA sales agent from Personnel Concepts contacted the company and spoke with the Front Desk Manager to confirm the information on the order as well as offer additional products to assist the company with their compliance needsThe Front Desk Manager approved to additionally purchase an OSHA Safety Poster and a Fair Labor Standard Act Poster and the HIPAA posters all in both English and Spanish languagesThe Manager also approved to add the subscription services that provide the company with all updates that affect each of these posters for one full yearThe Front Desk Manager requested to have the invoice emailed to his email addressThe invoice was emailed on 06/26/to the Manager when the order was shippedThis order was delivered to the company on 07/02/via UPS under tracking number 1Z0306XYXXXXXXXXXXPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice which advises the company that if they are not completely satisfied with the products they may be returned within days, and requests the company contact the Customer Care Department at X-XXX-XXX-XXXX to arrange the returnPersonnel Concepts records show that on 07/20/the Front Desk Manager called into the Customer Care Department and advised the General Manager advised the company did not need these items and they wanted to return the orderThe representative for Personnel Concepts immediately provided an RMA number and advised the Manager to return the productsThe items were received back on 07/22/and full credit was issued for the additional itemsOn 08/31/the complainant called in and requested a copy of the invoice, the representative that took the call advised the complainant that the total amount was $14.95, the complainant paid this balance with a payment via credit cardPersonnel concepts confirms this account has a zero balance and has no record of sending an additional invoice for $4.95, the complainant may have received a mail order card offering the company an item as the $is shipping amount printed on the mail order cardsPersonnel Concepts has confirmed that all information provided on file for this company, has now been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityThis company's information has been submitted for permanent suppression from all contact
Initial Consumer Rebuttal /* (3000, 12, 2015/09/30) */
***Document Attached***
Our hotel does not have Front Office ManagerYour representative spoke to Front Office Supervisor
The person you were referring to absolutely did not place an order for additional posters
As a general manager and only person authorized to place orderes I asked to return the items because we did not order it
Please see attached invoice we got recently form Personnel Concepts
Final Consumer Response /* (3000, 21, 2015/12/28) */
***Document Attached***
Just recently received one more invoice from this company when we DID NOT order or receive anything from Personnel Concepts
I have settled all outstanding balances with this company on 08/31/
I am attaching the receipt and new invoice we received
Final Business Response /* (4000, 23, 2016/01/06) */
Additional Response: The attachment provided by the complainant on 12/28/is not an invoice but is a copy of the mail order card dated 06/19/for the order that was retuned on 07/22/Credit for this order was issued on the same date, Personnel Concepts confirms the company was placed on do not contact on 09/15/15, and will remain on permanent suppression going forward

Initial Business Response /* (1000, 5, 2016/05/24) */
Personnel Concepts records indicate that the company send an email to the Customer Service Department on 04/20/requesting the order that was placed on 04/19/be canceled as the company had ordered and received these products the previous
month, the Customer Service representative responded that the order had already shipped and requested the company call in to the Customer Service Department for assistanceReview of the previous order placed by the company on 02/20/was for different products than the order placed on 04/19/Personnel Concepts confirms the products were received back on 05/10/and full credit was issued to the account in the amount of $Personnel Concepts confirms the account balance is zero
Personnel Concepts has requested the Quality Assurance Team perform full call recording review and requested the Sales Manager be immediately notified of any issues found
Per the complainant's request, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process
Response Summary: Full call recording review with notification of any issues found is escalated to the appropriate management staffPersonnel Concepts confirms the account balance is zeroThis account has been permanently suppressed from all contact
Initial Consumer Rebuttal /* (2000, 7, 2016/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/21) */
Personnel Concepts sincerely apologizes to the complainantUpon receipt of this complaint the Customer Service Manager was notified of the issues the complainant encounteredPersonnel Concepts standard policy is to remove a company from
contact upon request, and the issues the complainant describes are certainly outside of this policyPersonnel Concepts has also requested the Quality Assurance team review each call, both inbound and outbound, and advise the appropriate management staff of any additional issues foundPersonnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-weeks, and fax suppression takes up to days due to campaigns already in processPersonnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately
Response Summary: The management staff has been advised of the issues for immediate handlingThis company has been permanently suppressed from all future contact,

Initial Business Response /* (1000, 5, 2015/09/29) */
Personnel Concepts sincerely regrets this company had a negative experienceThis company has been a valued customer of Personnel Concepts since 06/01/11, Personnel Concepts regrets the losing this company as a customerUpon receipt of this
complaint Personnel Concepts immediately set the internal codes to remove this company from all future contactIn regards to the initial requests to have the company removed from all contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standardsPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12458884, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/05/27) */
Personnel Concepts records indicate that a mail order card and check was received from this company requesting the purchase of the Virginia and Federal Labor Law Poster, a representative of Personnel Concepts contacted the company on 03/20/
and spoke with the complainant who advised she is the owner and authorized purchaser of the companyThe representative reviewed the demographics of the company, the complainant advised there are three employees, no minors and the company does not offer health insuranceThe representative discussed the OSHA Safety Poster and the Fair Labor Standard Act Compliance Poster along with a subscription service that would ensure the company receives a new poster when there are any changes for one full year, and the Interview and Hiring Program for small businesses and the Affordable Care Act, the complainant agreed to purchase these additional itemsThe complainant requested to be invoiced for the remaining amount of This order shipped via UPS on 03/20/under tracking number 1Z0306XYXXXXXXXX and was delivered on 03/27/Personnel Concepts prints the 100% satisfaction guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within days and requests the company to contact the Customer Care Department to arrange the returnPersonnel Concepts has no record that the company called in during this timeframeIn an effort to resolve the complaint, Personnel Concepts has issued full credit for this open balance and approved refund for the payment received with the original order card in the amount of $Upon receipt of this complaint, Personnel concepts immediately set the internal codes to remove this company from all future contact via phone, fax, email and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts goal is to help businesses ensure that they are in 100% full compliance with the labor law posting and notification requirementsPersonnel Concepts regrets that this company does not see the value in the services offered by Personnel Concepts
Response Summary: Personnel Concepts issued full credit for the order placed on 04/01/Personnel Concepts confirms that this company has been permanently removed from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the statements they are making are I accept the end outcomeI did tell the company my nbe of employees, no minors and no health issuance but I did that when I placed the initial $orderNever did I agree to more posters or a second order
However I am satisfied knowing that they will no longer be pursuing the $and they will no longer be contacting meI have advised all employees to let me know if they do contact us againif so further action will be takenThank you so helping
Final Consumer Response /* (2000, 17, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this answer because at this point it isn't worth my attentionIf I receive anything else in the future it is going directly in the trashNothing will be returnedNo money will ever be sent bc I did not place the order
Final Business Response /* (4000, 15, 2015/06/29) */
Personnel Concepts regrets any inconvenience this has caused the complainantThe poster the complainant received was part of the subscription service that was ordered on 03/20/The service provides the company with a new poster anytime there are changes to the original poster the company receivedThe list for the mailing is created approximately one month prior to the shipment, so this was already in process when this complaint was filedPersonnel Concepts confirms that this company is on the "never contact" list and should receive no further updates for the subscription service

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Address: 2865 Metropolitan Pl, Pomona, California, United States, 91767-1853

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