Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/05/02) */
Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since September,
As the complainant requested, upon
receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts has requested the Quality Assurance team review all calls placed to this company and to advise the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue full credit for the open balance on this account. The company does not need to return any of the merchandise in question. Upon receipt of this complaint Personnel Concepts set the internal
codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts also requested this account be removed from all collection efforts. Personnel Concepts records indicate that the order in question was placed over the phone on 06/08/by an employee of the company who advised he was an authorized purchaser. This order shipped on 06/08/under UPS tracking number 1Z0306XY***and was delivered on 06/15/ Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts has no record of any communication regarding this order until receipt of this complaint. The previous order dated 04/07/was placed when Personnel Concepts received a mail order card with check #from the company for the purchase of the renewal of the one year Texas compliance service subscription service. An agent from Personnel Concepts contacted the company to confirm the information on the order card and spoke with a different representative of the company, who also identified herself as an authorized purchaser for the company. This representative authorized to additionally order the OSHA compliance poster with a subscription service, the FLSA compliance poster with a subscription service, the EEO compliance poster with a subscription service and the Affordable Care Act compliance kit. The representative requested to be invoiced for the additional items. Personnel Concepts also has no record of any communication regarding this order, despite numerous attempts from the Accounts Receivable team to contact the company to resolve the open balance.As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero.Response Summary: Personnel Concepts has permanently removed this account from all future contact, and from all collection activity. Personnel Concepts has issued credit for the open balance on this account. Tell us why here

Initial Business Response /* (1000, 5, 2015/08/05) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountPersonnel Concepts records show that an order card and check was
received from the company for the purchase of the California and Federal Labor Law PosterAn agent from Personnel Concepts contacted the company to confirm the information as well as offer additional products to assist the company with their compliance needsThe agent spoke with the manager who identified himself as the authorized purchaserThe agent reviewed the company demographics with the manager who advised the company had no Wemployees, only contractorsThe manager also advised there is one posting location, no minors are employed, and there are no Spanish speaking only employees and the company does not offer health insuranceThe agent advised the manager that the company was not required to post the California and Federal labor law poster and discussed the OSHA poster and the suggested the Worker Misclassification Prevention Kit, to ensure that workers are properly classified as either "employees" or "independent contractors." The manager approved to these itemsThe manager requested to be invoiced for the remaining balance of $This order shipped on was delivered to the company on 04/29/via UPS under tracking number 1Z0306XYXXXXXXXXXXPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice which advises the company that if they are not completely satisfied with the products they may be returned within days, and requests the company contact the Customer Care Department at 1-800-333-to arrange the returnPersonnel Concepts records show that there was no contact from the company until 07/30/15, the floor manager called in to advise the company had no employee by the name shown as the approver of the orderThe agent that took the call explained the day return policy and the floor manager advised he would file this complaint; the agent immediately issued full credit for the order in an attempt to resolve the situation under credit memo XXXXXXXXPersonnel Concepts has confirms this account has a zero balance and that all information on file for this company has been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity, and confirms full credit has been issued for the this order in the amount of $This company's information has been submitted for permanent suppression from all contact

Initial Business Response /* (1000, 5, 2015/10/13) */
*** *** sincerely regrets that the complainant had a negative experience*** *** has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have
the company removed from contact, it is *** *** standard practice and policy to cease contact upon request*** *** has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated*** ***' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, *** *** has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact *** *** customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression*** *** sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
*** *** performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Response: This concern was escalated to the Marketing Manager, who has reached out to the vendor that handles the mail order card mailings to request a thorough search of their records, as the codes were set to permanently remove this address from all mailers on 02/05/
A thorough review of
Personnel Concepts database for the address, phone number, and email address provided by the complainant on this complaint found no attempt by Personnel Concepts to contact this companyPersonnel Concepts requests the complainant provide the Revdex.com through this complaint, or via fax to: ###-###-#### (please note the Revdex.com Complaint Case #: 89***7) a copy of the mailer they recently received so this matter can be more fully investigatedIf there are any additional addresses or phone numbers associated with this company please contact the Customer Care Department at ###-###-#### so this information can also be suppressed from all future contactPersonnel Concepts regrets the complainant had this experience and looks forward to receiving the additional information requested to successfully resolve this complaint

Initial Business Response /* (1000, 5, 2016/03/21) */
Upon receipt of this complaint Personnel Concepts launch an investigation, the records show that on 03/18/the Accounting Manager called in and requested to have the company removed from all contact, the Customer Service representative
immediately set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processThe Manager also specifically complained about the last sales agent that had called the company shortly before she called in, the representative assured the Manager that the concern would be immediately escalated to Personnel Concepts management and that this issue would be immediately taken care ofPersonnel Concept sincerely regrets that the company had a negative experience and assures that the type of behavior described will not be toleratedPersonnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues foundPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has been permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/03/31) */
Personnel Concepts records show that the last order placed by this company was on 01/24/Then a request was received from the company on 07/28/to remove the company from all phone calls; the internal codes were set the same dayA review
of the database show there have been no further calls to the phone number on the account, which matches the phone number provided by the complainant to the Revdex.com since 07/28/
Upon receipt of this complaint Personnel Concepts set the codes to remove the company from all mail, faxes and email contactPlease allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process
If there are any additional phone numbers or addresses associated with this company please contact the Customer Care department at X-XXX-XXX-XXXX to have the additional information removed from contact as well
Response Summary: A thorough review of all records has been completedThis company is no suppressed from all future mail, faxes and email in addition to the phone contact suppression that was already in placeA request to the complainant to provide any additional phone numbers or addresses associated with the company to allow Personnel Concepts to suppress that information as well
Initial Consumer Rebuttal /* (3000, 12, 2016/05/11) */
I received another marketing solicitation in the mail after the closure of this complaintThis letter says "suspension of coverage - open immediately." It was my understanding that all solicitations of this kind would be cancelled
Final Business Response /* (4000, 14, 2016/05/12) */
Final Response: Please see the initial response note that states: "Upon receipt of this complaint Personnel Concepts set the codes to remove the company from all mail, faxes and email contactPlease allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process." The response was noted on 03/31/so the eight week timeframe will be up on 05/26/Personnel Concepts requests the complainant wait the specified time and confirms that the internal codes were set on 03/31/to permanently remove this company from all contactPersonnel Concepts sincerely regrets any inconvenience this has caused

Initial Business Response /* (1000, 5, 2016/04/14) */
Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since June, with four orders placed and no previous
complaints
This complaint was immediately escalated to the Dialer Program Supervisor as all outbound calls placed by Personnel Concepts are dialed through an automated dialer system and the representatives do not have the ability to block the phone numberThe Supervisor advised that very recently Personnel Concepts changed carriers and this may be an issue with the transitionThe issue with the phone number showing as blocked will immediately be escalated to the new carrier, as Personnel Concepts does not block its number per standard operating procedurePersonnel Concepts appreciates notification of this issue by the complainant
In regards to the requests to have the company removed from contact, Personnel Concepts has requested the Quality Assurance Team review all calls placed to this company and report any instances of this request to the Sales Manager for immediate handling
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as all correspondence verbal or written cease we will be satisfiedThank you for resolving this matter

Initial Business Response /* (1000, 5, 2016/06/14) */
Response: In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question under credit memo #XXXXXXXXThe company will not need to return the merchandisePersonnel Concepts has also
removed this account from all collection activity and confirms the account has a zero balance
Personnel Concepts records indicate a representative from Personnel Concepts contacted the company and spoke with an employee who identified himself as the Manager and authorized purchaser for the companyThe records indicate the Manager authorized an order to include the OSHA Safety Poster and the Equal Employment Opportunity Poster with a subscription service that would provide the company all updates each time there was a change for one full year, the Manager also ordered the Workplace Discrimination Prevention Program, The records indicate provided his email address and requested to be invoiced for the productsPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process
Response Summary: Full credit has been issued full credit for the order in question
This account has been permanently suppressed from all contactPersonnel Concepts confirms the account balance is zero

Personnel Concepts sincerely regrets the company had a negative experience. Personnel Concepts records show that a mail order card and check #*** was received from the company on 10/03/to purchase the Georgia and Federal Labor Law Poster. Representatives were attempting to contact
the company to confirm the information on the mail order card; however they were unable to speak with an authorized purchaser. In an effort to successfully resolve this complaint, Personnel Concepts has cancelled this order and confirms the account balance is zero, an expedited refund request has been sent for the payment received with the order. Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Response Summary: Personnel Concepts has cancelled the order placed by the company via mail order card and confirms this account balance is zero and has requested expedited refund. This account has been permanently suppressed from all future contact

Personnel Concepts records show that a mail order card with credit card information was received from the company on 07/29/for the purchase the Massachusetts and Federal Labor Law Notices A representative from Personnel Concepts contacted the owner of the company who confirmed the
information on the order card and advised the he has plans to hire employees; the owner authorized the purchase of the Affordable Care Act Poster and the NLRA Poster Bundle. On 08/17/the owner contacted the Customer Care Department and advised he wanted to return the products as he will not be hiring any employees, the representative arranged for the return and advised that credit would be issued when the products were received back. On 08/31/the complainant contacted the Customer Care Department and advised that she thought the products were returned and would call back with the tracking information, the complainant called back the same day and was advised that credit was issued back to the credit card received with the order Personnel Concepts confirmed the refund was processed back to the card on 08/31/16, and confirms the account balance is zero In an effort to successfully resolve this complaint, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Response Summary: Personnel Concepts has confirmed full credit was issued for the order in question under credit memo *** and that refund was processed back to the credit card provided on 08/31/16. This account has been permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2015/06/29) */
Personnel Concepts records indicate that a mail order card and check was received from this company requesting the purchase of the California and Federal Labor Law Poster, a representative of Personnel Concepts contacted the company on 01/09/
and spoke with the complainant who advised she is the owner and authorized purchaser of the companyThe representative reviewed the demographics of the company, the complainant advised there were five employees, no minors and the company does not offer health insuranceThe representative discussed the compliance needs with the complainant and she agreed to upgrade the poster to a subscription service and also agreed to purchase an Interview and Hiring ProgramThis is the only order Personnel Concepts records show that this company ordered since November, On 06/24/an agent from Personnel Concepts did contact the company and was advised by an employee to call the complainant on her cell phone, the agent did as requestedPersonnel Concepts sincerely regrets the complainant had the issues described in this complaint, and has advised the appropriate manager so that these issues can immediately be covered with the agentPersonnel Concepts also has requested the Quality Assurance Manager to review all outbound and inbound calls to search for any issuesPersonnel Concepts goal is to provide world class customer service on each call and would like to thank the complainant for advising of these concernsUpon receipt of this complaint, Personnel concepts immediately confirmed the internal codes to remove this company from all future contact via phone, fax, email and mail had been set; as the inbound agent advised, please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process
Response Summary: Personnel Concepts confirms that this company has been permanently removed from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Final Consumer Response /* (4200, 12, 2015/11/05) */
I filed a Revdex.com complaint on 6/30/and in the response it said they would stop contacting us in any wayWe're still receiving mail from this company
I filed a Revdex.com complaint on 6/30/and in the response it said they would stop contacting us in any wayWe're still receiving mail from this company and would like them to cease ALL contact with us effective immediately and permanentlyI have been sending back all mail as refused and return to sender
We would like them to cease ALL contact with us effective immediately and permanently
Final Business Response /* (4000, 14, 2015/11/06) */
Personnel Concepts sincerely regrets if the complainant received additional mailingsAs the complainant did not provide any specific address or phone number, Personnel Concepts located the account associated with the email address and the complainant's nameThat account has been permanently removed from all contact , if the complainant can provide the address that the mail is being sent to Personnel Concepts would be happy to search the additional information and ensure that it is also permanently suppressed from all contact

Personnel Concepts sincerely regrets the complainant had a negative experience. Upon receipt this complaint was escalated to the Quality Assurance Team. The team reviewed all contact regarding this transaction and notified the management staff of their findings for immediate handling
with the representatives. Personnel Concepts has issued full credit for the order and has approved refund for the payment received. Personnel Concepts has set the internal codes to permanently remove this company from all future contact; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Response Summary: Full credit has been issued of the order in question and refund has been approvedThis company has been removed from all future contact

Initial Business Response /* (1000, 5, 2016/01/21) */
Upon receipt of this complaint Personnel Concepts immediately issued for full credit for the order placed on 12/29/in the amount of $under credit memo XXXXXXXX and refund of the payment received of $has been approvedPer the
complainant's request, Personnel Concepts has set the internal codes to permanently suppress all information related to this company from all future contactPlease allow six to eight weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts records show that the complainant called in to the Accounts Receivable Department on 01/19/and was transferred to the Customer Service Department, the complainant advised she did not recall the conversation regarding the additional items on the order and advised she was filing this complaintThe Customer Service representative approved to have a call tag issued, the return authorization was emailed to the email address provided by the complainant on this complaint by UPS under tracking number 1Z767R3FXXXXXXXXXX, which would not require the company to pay to return the merchandisePersonnel Concepts has requested the Quality Assurance team review all call recordings, both inbound and outbound, and to escalate the findings to the appropriate management staff for immediate handling
Initial Response Summary
Personnel Concepts immediately issued full credit for the order placed by the complainant and approved full refund for the payment receivedAll information related to this company has been permanently suppressed from all future contact; please allow 6-weeks for mail suppression, and days for fax suppression
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were NEVER given a "credit memo" from *** ***We were told to send back the posters & books that were sent with the exception of the Federal & State Labor Law posters in which we did pay forOur company believes that they should be up front & honest when sending out information on purchasing their productsDishonesty doesn't get you anywhereWe made a complaint to help other companies not just usThey should really be ashamed of scamming companies to make a profitThat is NOT good businessWe do thank them for giving us a refund, but at the expense of having to file a complaintHowever; we have yet to receive that creditWe reserve the right to continue letting the Revdex.com know when & if we get that refund
Final Business Response /* (4000, 21, 2016/02/09) */
*** *** will make no further effort to contact this company and confirms the internal codes have been set to permanently remove the company from all calls, emails, faxes and mailers
Final Consumer Response /* (2000, 23, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12816131, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/03/28) */
Per the complainant's request, Personnel Concepts has set the internal codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes...

thirty days due to campaigns already in process. Personnel Concepts has requested the Quality Assurance team review all call placed to this company and escalate any issues found to the appropriate management staff for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has been permanently suppressed from all future contact. A thorough call recording review with escalation of the findings has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the same response they give everyone, how typical. As long as they stop contacting us I will accept this resolution.

Initial Business Response /* (1000, 5, 2016/04/22) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel [redacted] confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any requests to remove this account from contact that were not honored for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts sincerely regrets the complainant had a negative experience.  This complaint was immediately escalated to the Customer Service Supervisor.  The review of the activity on the account shows that the order in question was placed on 05/10/17, in the amount of $121.90 when...

Personnel Concepts received a mail order form with check number [redacted] for the purchase of the [redacted] & Federal Labor Law Poster; a representative contacted the company and spoke with the complainant.  The records indicate the complainant advised there were zero employees.  The representative advised the complainant the business did not need the poster, as there were no employees and discussed the Family Owned Business Kit and the OSHA subscription service, that would ensure that the OSHA poster included in the kit would remain current as Personnel Concepts sends the company all panels as they are updated for one full year, the complainant agreed to this purchase.  Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, and requests the company contact the Customer Care Department at [redacted] to arrange the return.  Personnel Concepts has no record of any contact from the company until this complaint was received.  Personnel Concepts has issued full credit for this order, and approved full refund for the payments received.  Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question, and full refund has been approved for the payments received from the company.  This company has been removed from all future contact.

Initial Business Response /* (1000, 5, 2015/11/06) */
Personnel Concepts records confirm that there has only been one order placed by this company, that order was placed via a mail order card in the amount of $15.90 for the purchase of the Florida and Federal Labor Law Poster on 03/17/15. ...

Personnel Concepts agents did attempt to contact the company to discuss their additional compliance needs. On 10/22/15 Personnel Concepts records show that the company did contact the Customer Care Department and requested to be removed from all contact. The agent immediately set the internal codes to remove the company from all contact, and advised the requestor that mail suppression takes 8-10 weeks due to campaigns already in progress. Personnel Concepts regrets if the company has received additional mail, please allow the remaining 6-8 weeks for the mailings to completely stop.
Personnel Concepts confirmed the codes to remove the company from all contact have been in place since 10/22/15 and has no record of any additional inbound calls.
Response Summary: Personnel Concepts performed a thorough review of all activity related to this account. Personnel Concepts confirms the company has been permanently suppressed from all contact.