Personnel Concepts Limited

Response:  Personnel Concepts sincerely regrets the company had a negative experience.Upon receipt this complaint was immediately escalated to the supervisor of the employee mentioned in the complaint.  The supervisor contacted the complainant and was able to discuss and resolve the issues...

described by the complainant, and the complainant has authorized the order to be placed as previously entered under order number [redacted].Personnel Concepts appreciates the complainant’s notification of her concerns, and taking the time to thoroughly discuss these issues with the supervisor to reach a full resolution.

Personnel Concepts sincerely regrets the complainant had a negative experience.  Upon receipt of this complaint full credit was issued for the order in question and full refund has been approved.  This company has been permanently removed from all future calls, emails, mailers and faxes;...

please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts does not “cold call” any company, all contact is with existing customers.Personnel Concepts records indicate the business relationship with this company was initiated on 04/07/17 when an order was received via the web-site from the company to purchase the All-On-One New York Labor Law Poster.  On 04/10/17 a representative from Personnel Concepts did contact the business and spoke with the complainant, who advised she is the Office Manager and authorized purchaser.  The representative discussed additional products available to assist the company with ensuring they are 100% in compliance.  The documentation indicates the complainant authorized adding the subscription service, which provides the company with a new poster each time there is a revision or a change.  The service also includes the OSHA Safety Poster, the FLSA Compliance Poster, the HIPAA Poster.  The complainant also authorized the Immigration Reform and Control Act Poster and the National Labor Relations Act Poster.  The complainant requested the invoice be mailed to the shipping address.  This order shipped on 04/11/17 via UPS under tracking number [redacted] and was delivered on 04/20/17 and was signed for under the same last name provided by the complainant.  Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice that states if you are not completely satisfied with our products you may return them within 30 days and requests the company contact the Customer Care Department at ###-###-####.  Personnel Concepts received payment for the additional items on 05/10/17.   Then on 08/08/17 the complainant called into the Customer Care Department to request refund for the subscription service, the representative that spoke with the complainant explained the 30 day policy and that she was unable to approve the refund.  The complainant advised she wanted the subscription updates to stop and the call was ended.  As previously stated full credit has been issued for this order under credit memo 61258081, and the refund has been approved.  Personnel Concepts sincerely hopes this will satisfy this complaint for both parties. Summary: Full credit and refund has been approved for the order in question.  This company has been permanently removed from all contact.

Response: Personnel Concepts sincerely regrets the complainant had a negative experience.  This complaint was immediately escalated to the Customer Service Supervisor.  Personnel Concepts records indicate that the order in question was placed on 10/27/17, in the amount of $324.89. ...

Then on 10/31/17, the complainant contacted the Customer Care Department and advised he did not authorize this order, the representative speaking with the complainant provided the details of the order, including the employee for the company that spoke with the sales representative.  Upon receipt of this complaint the Customer Service Supervisor approved issuing full credit for this order.  Personnel Concepts confirms the account balance is zero, and the company does not need to return the merchandise. Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process. Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant.   Summary: Full credit has been issued for the order in question.  This company has been removed from all future contact.

Personnel Concepts sincerely regrets the complainant had a negative experience.  Personnel Concepts records show that an email was received from the complainant on 09/23/17 and the representative that received the email issued full credit for the order in question, and approved refund for the...

payment of $10.90 received.  Personnel Concepts also set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant.Response Summary: Full credit was issued for the order in question.  Full refund has been approved.  All subscription services have been cancelled.  This company has been removed from all contact. Tell us why here...

I am rejecting this response because: I do not want this company's services. I want the company to stop contacting me, stop sending me bills or posters. This company practices deceptive marketing and scare tactics. If they continue to contact me, I will be forced to contact the secretary of state to report them.Again, tell this company to not contact me in any shape or form.[redacted] L. [redacted]PS. I sent the posters I didn't want back to the company unopened.

Initial Business Response /* (1000, 5, 2016/04/07) */
Per the complainants request Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms that the order placed by the company via the mail order card has been canceled and this account has a zero balance. Personnel Concepts has requested the Quality Assurance Team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling.
Response Summary: This account has been permanently removed from all contact. The order placed by the company has been cancelled. A request has been made to have all call recordings reviewed and the findings forwarded to the management staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the Quality Assurance review. When the calls continued to come, even when asking to stop, I felt as though I was dealing with "strong arm tactics".
Thank you.

Initial Business Response /* (1000, 5, 2015/12/16) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-8 weeks for mail...

suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both inbound and outbound calls) and escalate the findings to the appropriate management staff for immediate handling. Personnel Concepts has issued full credit for the order in question under credit memo XXXXXXXX. Personnel Concepts standard practice and policy is to remove a company from contact upon request, Personnel Concepts will review all activity to ensure this policy is strictly enforced and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Personnel Concepts regrets the complainant did not see the value in the products ordered.
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findings. This account has been permanently suppressed from all contact. Full credit has been issued for the order in question.

Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove all information provided by the complainant from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already...

in process.  Personnel Concepts obtains mailing lists from several well respected mail house sources. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service, and sincerely apologizes to the complainant for any inconvenience this issue has caused.  Response Summary:  All information provided has been permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] explained to me what had transpired and there were miscommunications throughout (my company and their company). I ultimately wanted to purchase the item, just needed some more information on the product before the purchase was completed.

Initial Business Response /* (1000, 5, 2016/01/29) */
Response: Personnel Concepts sincerely apologizes to the complainant. Upon receipt of this complaint the Sales Manager was notified of the issues the complainant encountered. Personnel Concepts policy is that orders can only be released upon...

approval from the authorized purchaser for the company, the actions described by the complainant are certainly outside of this policy. The Customer Service Manager was also notified of the issues the complainant described regarding the call placed to Personnel Concepts to report the issue regarding the order. Personnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound and notify the appropriate management staff of any issues found for immediate handling to ensure these issues are not repeated. Personnel Concepts has issued full credit for the order in question and approved refund of the payment received with the order card, the company will not need to return the merchandise received. Personnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-8 weeks, and fax suppression takes up to 30 days due to campaigns already in process. Personnel Concepts appreciates the complainant bringing these issues to the attention of the management and assures these issues will be handled immediately.
Response Summary: The management staff has been advised of the issues for immediate handling. This company has been permanently suppressed from all future contact,
Initial Consumer Rebuttal /* (2000, 7, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I wish this would have been this easy to resolve during any of the first phone calls I received or made regarding this issue. I don't believe that this situation is outside of the PC policy, as their Revdex.com page is filled with stories just like mine. I appreciate this being resolved, and hope that I will see the refund soon.

Initial Business Response /* (1000, 5, 2016/07/29) */
Upon receipt of this complain t, Personnel Concepts immediately confirmed the receipt of a mail order card with check #3670 for payment from the company for the purchase of the Louisiana and Federal Labor Law Poster. Upon receipt of this...

complaint this order was cancelled and a request was submitted for an expedited refund check for the payment received. Personnel Concepts has requested the Quality Assurance Team review the recording of the call placed to the company on 07/27/16 and to immediately notify the appropriate management staff of any issues found during this review. Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: Personnel Concepts confirms the mail order received was cancelled and a refund check has been requested for the payment received. A Quality Assurance call review with notification to the appropriate manager for immediate handling of any issues found. This company has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/05/11) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this response however, it shouldn't take a complaint to get you to stop calling. A simple "No Thank You" - or after about 20 times - a "NO. Please Stop Calling" should do the trick. This is ridiculous and seeing all of the complaints (on a daily basis) I hope something is done. The way this company does business is not okay!

Initial Business Response /* (1000, 5, 2016/07/07) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the result I wanted.

Initial Business Response /* (1000, 5, 2015/09/29) */
Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove this account from all future contact. In regards to the initial requests to have the company removed from all contact, it is Personnel Concepts...

standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standards. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.

Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the response from Personnel Concepts Limited and consider this matter closed. We expect that Personnel Concepts will honor their resolution to cease and desist all contact with our company, and we will pursue appropriate recourse should this not be the case.

Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review.  In regards to the initial requests to have the company removed from contact, it is Personnel...

Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Personnel Concepts regrets the complainant did not see the value in the product ordered.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at 1-800-333-3795 to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.    Initial Response Summary: Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

The response to this complaint was noted under the original case # [redacted] and posted on 08/24/16.The response that was posted:Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account,...

including call recording review.  In regards to the initial requests to have the contact information changed on the account, it is Personnel Concepts standard practice and policy to update the company contact information upon request.  Personnel Concepts has escalated this concern and findings to the appropriate management staff to ensure the policies are strictly enforced, and this issue is not repeated.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has now been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/05/19) */
Personnel Concepts regrets that the complainant had a negative experience. Personnel Concepts records confirm that an agent from Personnel Concepts contacted the company on 05/18/16 at 8:20 am and requested to speak with the person shown on the...

account as the authorized purchaser for the company. The agent was advised that the person requested was no longer employed and the agent was put through to the new authorized purchaser. The Accounting Manager came on the phone and confirmed she was the authorized purchaser for the company and an order was placed for the companies compliance needs.
The records also confirm that the complainant called into the Customer Care Department at 8:48 am to request to cancel this order, the complainant was advised that the order was not yet available in the system and the agent requested to speak with the person that placed the order, the Accounting Manager came on the phone and confirmed that she had placed the order and did want the order cancelled. The agent requested the Manager call back in ten to fifteen minutes to allow the order time to be available in the system. The complainant called back at 11:03am; unfortunately the order had already processed in the system. The agent requested the company refuse the package. The complainant questioned if the company would need to pay to ship back the order and the agent advised only if the order was accepted. The complainant advised she would file this complaint and the call was ended.
The agent escalated this to the Supervisor who was able to contact the warehouse and stop the order from shipping. The agent called back to the company and spoke with the complainant and advised that the order was caught and had been cancelled. Personnel Concepts confirms this account has a zero balance.
Per the complainant's request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process. Personnel Concepts sincerely hopes that these actions will resolve this complaint to the satisfaction of both parties.
Account Summary: Personnel Concepts cancelled the order in question as requested, and confirms the account balance is zero. This company has permanently been removed from all future contact.

Initial Business Response /* (1000, 5, 2015/08/10) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. In regards to the initial requests to have the company removed from all...

contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standards. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. The reason for the calls was the poster purchased by the company on 08/22/14 needed to be updated to ensure the company remained in compliance. Personnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/24) */
Upon the receipt of this complaint, Personnel Concepts issued full credit and refund to the company credit card for the order placed on 03/125/16 in the amount of $245.14. Personnel Concepts also issued full credit for the order placed by the...

complainant on 05/18/16 in the amount of $149.90, however, on this order Personnel Concepts records indicate the complainant requested to be invoiced, and did not provide any credit card information. Personnel Concepts confirms the account balance is zero.
Per the additional request of the complainant, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please note that fax suppression takes up to thirty days and mail suppression takes six to eight weeks due to mailers already in process.
Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the orders placed by this company, and approved full refund to the credit card for the payment received. This company has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since the company agreed to refund the $245.14 and the $149.90 to the library's card, this is acceptable. Thank you.

Initial Business Response /* (1000, 5, 2015/10/06) */
[redacted] sincerely regrets this company had a negative experience. This company has been a valued customer of [redacted] since 07/16/12, placing eight orders with no previous complaints noted. Upon receipt of this complaint...

[redacted] immediately set the internal codes to remove this account from all future contact. In regards to the initial requests to have the company removed from all contact, it is [redacted] standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of [redacted] standards. [redacted] has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. [redacted]' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. [redacted] has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. [redacted] sincerely believes this will satisfy this issue for both parties.

Initial Response Summary:
[redacted] performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since they agreed to cease contact, I am satisfied.