Personnel Concepts Limited

Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review.  In regards to the initial requests to have the company removed from contact, it is Personnel...

Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at 1-800-333-3795 to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/05/19) */
Personnel Concepts regrets that the complainant had a negative experience. Personnel Concepts records confirm that an agent from Personnel Concepts contacted the company on 05/18/16 at 8:20 am and requested to speak with the person shown on the...

account as the authorized purchaser for the company. The agent was advised that the person requested was no longer employed and the agent was put through to the new authorized purchaser. The Accounting Manager came on the phone and confirmed she was the authorized purchaser for the company and an order was placed for the companies compliance needs.
The records also confirm that the complainant called into the Customer Care Department at 8:48 am to request to cancel this order, the complainant was advised that the order was not yet available in the system and the agent requested to speak with the person that placed the order, the Accounting Manager came on the phone and confirmed that she had placed the order and did want the order cancelled. The agent requested the Manager call back in ten to fifteen minutes to allow the order time to be available in the system. The complainant called back at 11:03am; unfortunately the order had already processed in the system. The agent requested the company refuse the package. The complainant questioned if the company would need to pay to ship back the order and the agent advised only if the order was accepted. The complainant advised she would file this complaint and the call was ended.
The agent escalated this to the Supervisor who was able to contact the warehouse and stop the order from shipping. The agent called back to the company and spoke with the complainant and advised that the order was caught and had been cancelled. Personnel Concepts confirms this account has a zero balance.
Per the complainant's request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process. Personnel Concepts sincerely hopes that these actions will resolve this complaint to the satisfaction of both parties.
Account Summary: Personnel Concepts cancelled the order in question as requested, and confirms the account balance is zero. This company has permanently been removed from all future contact.

Initial Business Response /* (1000, 5, 2015/08/10) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. In regards to the initial requests to have the company removed from all...

contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standards. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. The reason for the calls was the poster purchased by the company on 08/22/14 needed to be updated to ensure the company remained in compliance. Personnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts records show that on 08/15/16 a representative contacted the company and spoke with an employee of the company who advised he was an authorized purchaser. The purchaser authorized the order of thirteen Colorado Labor Law Posters. The purchaser requested to be invoiced for the...

items. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts records show that on 08/23/16 the complainant called in and advised she would not pay to ship the products back, and advised she would file this complaint.  The representative that took the call issued full credit for the order under credit memo 61164854, dated 08/23/16, but the complainant had already terminated the call before the representative could provide the details.  Personnel Concepts has set the internal codes to permanently suppress this company from any future calls, emails, faxes or mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Response Summary: Personnel Concepts confirms this account balance is zero. This account has permanently been removed from all contact.

Initial Response:  Personnel Concepts immediately escalated this complaint to the Quality Assurance Team and requested full call recording review be performed of all outbound and inbound calls, and any issues found be escalated to the appropriate management staff.   It is Personnel...

Concepts standard policy to honor all requests to be removed from contact.  Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and letters; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in progress. Response Summary: Full call recording review has been requested with escalation of any issues found.  Full credit has been issued, and the refund has been approved.  This company has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/03/02) */
Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since August, 2011.
As the complainant requested, upon receipt...

of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts has requested the Quality Assurance. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has been permanently suppressed from all future contact. A thorough call recording review with escalation of the findings has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
this company had never made a purchase until 2014 and we will never make another purchase. They tell you the poster cost 30.00 and then ask you for your payment of 250.00 or more. I expect for them to adhere to the no call and no mail as they have promised to do so.

Response:  Personnel Concepts sincerely regrets that the complainant had a negative experience.  In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has...

escalated this concern to the Marketing Manager for investigation.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2015/10/19) */
Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address...

provided by the complainant. Personnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address. This information will be used solely to locate the account in question. The complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXX. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements. Personnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail, calls, faxes and email; please allow 6-8 weeks for mail suppression and up to 30 days for fax suppression due to campaigns that are already in process. Personnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made.
Response Summary:
Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database.
All information that was provided has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/03/09) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts records indicate that an agent from Personnel Concepts contacted the company on 01/30/16. The agent spoke with an employee with the company who identified herself as the Director and authorized purchaser for the company. The Director agreed to purchase the Harassment and Discrimination Prevention Program, the Workplace Identity Theft Prevention Program and the I-9 Self-Audit Kit. The Director requested the invoice be mailed to her attention. This order shipped via UPS under tracking number 1Z0306XYXXXXXXXXXX and was delivered on 02/18/16. Personnel Concepts records also show that on 03/02/16 the Director called in to the Customer Service Department, but during the conversation the Director requested the representative call her back. The representative did as requested, but after several attempts was unable to get an answer. Then on 03/04/16 the Director called back in and requested to return the merchandise, the agent advised of the return process which is clearly noted on each invoice, and advised of the 100% satisfaction guarantee, if a customer is not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling. The return of the products was set up. Then on 03/07/16 the complainant called in and advised the order was not authorized. The representative advised the complainant of the documentation and advised the return had already been arranged with the Director. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and confirms the account balance is zero. There is no refund as there was no payment made for this order.
Personnel Concepts has requested the Quality Assurance team review all call recordings to and from this company regarding this order and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested. Full credit has been issued for the order in question.

Initial Business Response /* (1000, 5, 2016/05/05) */
Review of Personnel Concepts records show that on 04/19/16 Personnel Concepts received an order card with check for the purchase of the One Year Compliance Service Subscription.
Personnel Concepts representatives were attempting to contact...

the company and speak with the person whose name was on the order card; however the representatives were never transferred to the correct person so were continuing the attempts to reach the correct person. It is Personnel Concepts standard practice to confirm all information on the order card prior to releasing the order.
Upon receipt of this complaint, Personnel Concepts has cancelled this order and approved expedited refund for the payment received with the order card.
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and 30 days for fax suppression due to campaigns that are already in process.
Response Summary: Personnel Concepts has permanently removed this company from all future contact. The order received via mail order card has been cancelled and the refund for the payment received has been approved from refund.

Initial Business Response /* (1000, 5, 2016/06/23) */
As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the open balance on the account in the amount of $106.00. The company will not need to return the merchandise in question. As the...

complainant also requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts also requested this account be removed from all collection efforts.
Personnel Concepts records show that a mail order card was received from the company for the purchase of the New York and Federal Labor Law Poster. A representative contacted the company on 02/1016 and spoke with the Owner and authorized purchaser for the company. The Owner advised the representative that the company has zero employees, so the representative advised that the company does not need to post the Federal and State Labor Law Poster, and offered the New York Family Owned Business Kit and the OSHA Retail Safety Poster with a one year subscription service that will provide the company with all updates and revisions to the poster for one full year. The manager requested to be invoiced for the additional items. This order shipped on 02/10/16 and was delivered on 02/18/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts records show there was no attempt by the company to contact Personnel Concepts to arrange the return of the merchandise.
Personnel Concept records show the Accounts Receivable Team spoke with the Owner on 03/28/16 to arrange for payment of the products, the Owner advised he would check the records, but there has been no further communication with the company to date.
Response Summary: Personnel Concepts has issued credit for the order in question, and has removed the account from all collection activity. This account has permanently been removed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I dispute the notion that our "manager requested to be invoiced for the additional items", I accept this resolution: that Personnel Concepts issue a credit nullifying the outstanding balance and that our account be permanently removed from all contact. Thanks.

Initial Business Response /* (1000, 5, 2016/02/09) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. The open balance of $315.94 for the order in question has been written off and this account has been removed from all collection efforts; Personnel Concepts confirms the account balance is zero.
Personnel Concepts policy is that orders can only be placed upon approval from the authorized purchaser for the company, the actions described by the complainant are certainly outside of this policy. Personnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound and notify the appropriate management staff of any issues found for immediate handling to ensure these issues are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: Personnel Concepts has written off the open balance for the order in question and removed the company from all collection activity. This account has permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already paid the collection agency since I was being threatened by them to damage my credit. If this is being written off, I would like a return of the funds. I appreciate them never contacting me or my organization ever again.
Final Consumer Response /* (2000, 11, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/02/10) */
Personnel Concepts appreciates the complainant advising that the payment was processed through the agency. Notification was immediately sent to the AR Manager with the request to contact the agency and confirm the payment has processed and request the refund be initiated as quickly as possible.

Initial Business Response /* (1000, 5, 2016/01/25) */
Personnel Concepts regrets the company had a negative experience. Personnel Concepts records show that this company has been a valued customer of Personnel Concepts since 10/2010 with a total of 8 previous orders placed. Upon receipt of this...

complaint, Personnel Concepts issued full credit for the order in question under credit memo #XXXXXXXX. As the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-8 weeks and fax suppression takes up to 30days due to campaigns in process. Personnel Concepts has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling. Personnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer service.
Response Summary: Full credit has been issued for the order in question and refund for the payment received has been approved. This company has been permanently suppressed from all future contact. A full review of all call recordings has been requested with escalation of the findings to the management staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
regardless of the response to this specific complaint, it's pretty clear that this company is abusive of its customers. One has to only read all Google reviews of this business, every single review stinks of abusive behavior. The reason I found another company for our labor law posters is their intimidating phone calls. further, they charge much higher fee than other places. They bully staff and try to force you to make a quick purchase. The culture and top management of this organization is rotten to the core. Such businesses should not be allowed to operate in this country.

Initial Business Response /* (1000, 5, 2016/06/07) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has escalated this complaint to the Communications Team as the number of emails the complainant states has been received from Personnel Concepts is not part of the normal process.
Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.

Response: Personnel Concepts sincerely regrets that the complainant had a negative experience.  In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has...

escalated this concern to the Marketing Manager for investigation.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at [redacted] to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Personnel Concepts has set the internal codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Personnel Concepts also...

requested this account be removed from all collection efforts.  Personnel Concepts records indicate the order in question was placed over the phone by the President of the company on 10/25/16, and was delivered under UPS tracking number [redacted] on 11/01/16.  Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return.  Personnel Concept records show the complainant called in on 10/26/16 and requested to speak with the supervisor, the representative that the complainant spoke with advised that the supervisor was on another call, the complainant advised she wanted to cancel the order and the representative advised the order had already shipped and advised the complainant to refuse the package.  The complainant again requested the supervisor, the representative attempted to transfer the call but the line went dead.   Personnel Concepts has requested the quality assurance team perform full call recording review and to notify the appropriate management of any issues found during these communications.Personnel Concepts issued full credit for this order under credit memo [redacted], and Personnel Concepts confirms the account balance is zero. Response Summary: Personnel Concepts has permanently removed this account from all future contact.  Personnel Concepts has issued credit for the order in question.

Initial Business Response /* (1000, 5, 2016/04/15) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Typical answer. As said in my initial report, I insist in a change of procedure on handling former clients so that others do not have to deal with the same issues many before me have had.
Final Consumer Response /* (2000, 11, 2016/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Change your ways or I will reopen this complaint. I will be checking to ensure the complaints stop soon.
Final Business Response /* (4000, 9, 2016/04/20) */
Final Response: Personnel Concepts regrets the complainant did not accept the response provided. Personnel Concepts does take this complaint very seriously. The reason for the request for Quality Assurance call recording review is to find and notify the management of any issues found to assist in making any necessary changes to the procedures currently in place and to assist with locating any potential training opportunities for the representative.. Personnel Concepts appreciates the complainant bringing this concern to the attention of management. As advised in the initial response, Personnel Concepts confirms this account has permanently been removed from all future contact, and Personnel Concepts confirms the account balance is zero.

Initial Business Response /* (1000, 5, 2016/02/24) */
Personnel Concepts sincerely regrets this company had a negative experience, Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since XX-XXXX, with six orders placed. In regards to the recent...

calls, Personnel Concepts received a mail order card for the purchase of the Texas and Federal Labor Law Poster with credit card information noted for payment. It is Personnel Concepts standard practice to contact the company and confirm the order and payment information prior to shipment. Personnel Concepts agents were attempting to reach the person whose name appeared on the order card as the person authorizing the purchase. Unfortunately, as the complainant advised, the agents were unable to reach this person; the agents were requested to call back at later times. On 02/23/16 an attempt was made to contact the purchaser, the company representative that answered the phone advised the agent that there was a Revdex.com complaint filed and requested to be removed from all contact. The agent released the and the codes were set to remove this company from all future contact; please note that mail suppression takes six to eight weeks and faxes take up to thirty days due to campaigns already in process.
Response Summary: This account has been permanently suppressed from all future contact.

Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address provided by the complainant. Personnel Concepts would...

be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address that would appear on the account. This information will be used solely to locate the account in question. The complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at ###-###-####. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements. Personnel Concepts has confirmed that all information that was provided by the complainant to the Revdex.com has been removed from all future mail, calls, faxes and email; please allow 6-8 weeks for mail suppression and up to 30 days for fax suppression due to campaigns that are already in process. Personnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made.
Response Summary:
Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database.
All information that was provided has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2015/12/09) */
Per the complainant's request, upon receipt of this complaint Personnel Concepts immediately issued for full credit for the order placed by the complainant on 06/17/15 in the amount of $144.85 and has approved full refund for the payment...

received. Personnel Concepts also set the internal codes to permanently suppress all information related to this company from all future contact. Please allow six to eight weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. Personnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfied. Personnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer service. It is Personnel Concepts standard practice and policy to cease contact upon request and has requested the Quality Assurance team review all call recordings to this company and if there were any previous requests from the company to be removed from contact to escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.
Initial Response Summary
Personnel Concepts immediately issued full credit for the order placed by the complainant and approved full refund for the payments received. All information related to this company has been permanently suppressed from all future contact; please allow 6-8 weeks for mail suppression, and 30 days for fax suppression.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)