Personnel Concepts Limited

Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review.  In regards to the initial requests to have the company removed from contact, it is Personnel...

Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at 1-800-333-3795 to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/08/15) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the portion of the complaint regarding the order placed, on 06/06/16 Personnel Concepts received an order through the Web Site from the company requesting to order two of the Arizona State and Federal Labor Law Posters. A representative from Personnel Concepts contacted the company and spoke with the complainant. Personnel Concepts records indicate the complainant authorized the representative to add a subscription service for the posters, and to also purchase two OSHA Safety Posters, two Fair Labor Standard Act Posters, and two HIPAA Compliance Posters all with subscription services and requested to be invoiced for these items. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication was received from the company prior to this complaint being filed. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order under credit memo XXXXXXX, and has requested a refund check be expedited as quickly as possible. Per the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. Full credit has been issued for the order placed and the refund has been approved from the payment received. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept their response, however, I have to say that I NEVER would have authorized a subscription service. Their operators have very heavy accents and it was hard to understand him at times. I appreciate the credit and the business removing us from their contact list.
Thank You.

Initial Business Response /* (1000, 5, 2016/02/15) */
Personnel Concepts sincerely apologizes to the complainant. Upon receipt of this complaint the Customer Service Manager was notified of the issues the complainant encountered when attempting to follow up on the poster that was ordered. ...

Personnel Concepts has also requested the Quality Assurance Team perform a thorough review of all inbound calls and to notify the Customer Service Manager of all issues found for immediate handling. While reviewing this order Personnel Concepts found that there was an issue with the warehouse that caused the poster not to ship. In an effort to successfully resolve this complaint, Personnel Concepts has issued credit for the poster ordered and refunded the credit card that was provided on the order card. Personnel Concepts has issued a replacement poster at no charge to the company and sincerely regrets this issue occurred and has notified the warehouse manager of this issue as well. Personnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-8 weeks, and fax suppression takes up to 30 days due to campaigns already in process. Personnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately.
Response Summary: The management staff has been advised of the issues for immediate handling. A replacement order has been entered and full refund has been processed back to the company credit card provided. This company has been permanently suppressed from all future contact,

Initial Business Response /* (1000, 5, 2015/10/19) */
Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address...

provided by the complainant. Personnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address. This information will be used solely to locate the account in question. The complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXX. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements. Personnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail, calls, faxes and email; please allow 6-8 weeks for mail suppression and up to 30 days for fax suppression due to campaigns that are already in process. Personnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made.
Response Summary:
Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database.
All information that was provided has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/06/23) */
As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the open balance on the account in the amount of $106.00. The company will not need to return the merchandise in question. As the...

complainant also requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts also requested this account be removed from all collection efforts.
Personnel Concepts records show that a mail order card was received from the company for the purchase of the New York and Federal Labor Law Poster. A representative contacted the company on 02/1016 and spoke with the Owner and authorized purchaser for the company. The Owner advised the representative that the company has zero employees, so the representative advised that the company does not need to post the Federal and State Labor Law Poster, and offered the New York Family Owned Business Kit and the OSHA Retail Safety Poster with a one year subscription service that will provide the company with all updates and revisions to the poster for one full year. The manager requested to be invoiced for the additional items. This order shipped on 02/10/16 and was delivered on 02/18/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts records show there was no attempt by the company to contact Personnel Concepts to arrange the return of the merchandise.
Personnel Concept records show the Accounts Receivable Team spoke with the Owner on 03/28/16 to arrange for payment of the products, the Owner advised he would check the records, but there has been no further communication with the company to date.
Response Summary: Personnel Concepts has issued credit for the order in question, and has removed the account from all collection activity. This account has permanently been removed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I dispute the notion that our "manager requested to be invoiced for the additional items", I accept this resolution: that Personnel Concepts issue a credit nullifying the outstanding balance and that our account be permanently removed from all contact. Thanks.

Initial Response:  Personnel Concepts immediately escalated this complaint to the Quality Assurance Team and requested full call recording review be performed of all outbound and inbound calls, and any issues found be escalated to the appropriate management staff.   It is Personnel...

Concepts standard policy to honor all requests to be removed from contact.  Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and letters; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in progress. Response Summary: Full call recording review has been requested with escalation of any issues found.  Full credit has been issued, and the refund has been approved.  This company has been permanently suppressed from all future contact.

Response:  Personnel Concepts sincerely regrets that the complainant had a negative experience.  In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has...

escalated this concern to the Marketing Manager for investigation.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Personnel Concepts records show that on 08/15/16 a representative contacted the company and spoke with an employee of the company who advised he was an authorized purchaser. The purchaser authorized the order of thirteen Colorado Labor Law Posters. The purchaser requested to be invoiced for the...

items. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts records show that on 08/23/16 the complainant called in and advised she would not pay to ship the products back, and advised she would file this complaint.  The representative that took the call issued full credit for the order under credit memo 61164854, dated 08/23/16, but the complainant had already terminated the call before the representative could provide the details.  Personnel Concepts has set the internal codes to permanently suppress this company from any future calls, emails, faxes or mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Response Summary: Personnel Concepts confirms this account balance is zero. This account has permanently been removed from all contact.

Initial Business Response /* (1000, 5, 2016/05/05) */
Review of Personnel Concepts records show that on 04/19/16 Personnel Concepts received an order card with check for the purchase of the One Year Compliance Service Subscription.
Personnel Concepts representatives were attempting to contact...

the company and speak with the person whose name was on the order card; however the representatives were never transferred to the correct person so were continuing the attempts to reach the correct person. It is Personnel Concepts standard practice to confirm all information on the order card prior to releasing the order.
Upon receipt of this complaint, Personnel Concepts has cancelled this order and approved expedited refund for the payment received with the order card.
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and 30 days for fax suppression due to campaigns that are already in process.
Response Summary: Personnel Concepts has permanently removed this company from all future contact. The order received via mail order card has been cancelled and the refund for the payment received has been approved from refund.

Initial Business Response /* (1000, 5, 2016/02/09) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. The open balance of $315.94 for the order in question has been written off and this account has been removed from all collection efforts; Personnel Concepts confirms the account balance is zero.
Personnel Concepts policy is that orders can only be placed upon approval from the authorized purchaser for the company, the actions described by the complainant are certainly outside of this policy. Personnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound and notify the appropriate management staff of any issues found for immediate handling to ensure these issues are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: Personnel Concepts has written off the open balance for the order in question and removed the company from all collection activity. This account has permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already paid the collection agency since I was being threatened by them to damage my credit. If this is being written off, I would like a return of the funds. I appreciate them never contacting me or my organization ever again.
Final Consumer Response /* (2000, 11, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/02/10) */
Personnel Concepts appreciates the complainant advising that the payment was processed through the agency. Notification was immediately sent to the AR Manager with the request to contact the agency and confirm the payment has processed and request the refund be initiated as quickly as possible.

Initial Business Response /* (1000, 5, 2016/03/09) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts records indicate that an agent from Personnel Concepts contacted the company on 01/30/16. The agent spoke with an employee with the company who identified herself as the Director and authorized purchaser for the company. The Director agreed to purchase the Harassment and Discrimination Prevention Program, the Workplace Identity Theft Prevention Program and the I-9 Self-Audit Kit. The Director requested the invoice be mailed to her attention. This order shipped via UPS under tracking number 1Z0306XYXXXXXXXXXX and was delivered on 02/18/16. Personnel Concepts records also show that on 03/02/16 the Director called in to the Customer Service Department, but during the conversation the Director requested the representative call her back. The representative did as requested, but after several attempts was unable to get an answer. Then on 03/04/16 the Director called back in and requested to return the merchandise, the agent advised of the return process which is clearly noted on each invoice, and advised of the 100% satisfaction guarantee, if a customer is not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling. The return of the products was set up. Then on 03/07/16 the complainant called in and advised the order was not authorized. The representative advised the complainant of the documentation and advised the return had already been arranged with the Director. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and confirms the account balance is zero. There is no refund as there was no payment made for this order.
Personnel Concepts has requested the Quality Assurance team review all call recordings to and from this company regarding this order and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested. Full credit has been issued for the order in question.

Initial Business Response /* (1000, 5, 2016/03/02) */
Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since August, 2011.
As the complainant requested, upon receipt...

of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts has requested the Quality Assurance. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has been permanently suppressed from all future contact. A thorough call recording review with escalation of the findings has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
this company had never made a purchase until 2014 and we will never make another purchase. They tell you the poster cost 30.00 and then ask you for your payment of 250.00 or more. I expect for them to adhere to the no call and no mail as they have promised to do so.

Initial Business Response /* (1000, 5, 2016/03/03) */
Personnel Concepts records indicate that on 02/22/16 an agent from Personnel Concepts contacted the company and spoke with the Office Manager who identified themselves as the authorized purchaser for the company. The Office Manager authorized...

the purchase of the OSHA Safety Poster, the Equal Employment Opportunity Anti Discrimination Poster and the HIPAA Poster and a subscription service for each poster which assures the business that Personnel Concepts will provide all updates and revisions to these posters for one full year. The Office Manager requested the invoice be mailed to their attention. Upon receipt of this complaint Personnel Concepts issued full credit for this order under credit memo XXXXXXXX and confirms this account balance is zero. Personnel Concepts has requested the Quality Assurance Team review all call recordings to this company and escalate the findings to the appropriate management staff for immediate handling. Per the complainant's request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.
Response Summary: Full credit has been issued for the order in question. This company has permanently been suppressed from all future contact. Full call recording review has been requested with escalation of the findings to the appropriate management staff. Personnel Concepts sincerely believes that these actions will successfully resolve this complaint to the satisfaction of both parties.

Initial Business Response /* (1000, 5, 2015/12/09) */
Per the complainant's request, upon receipt of this complaint Personnel Concepts immediately issued for full credit for the order placed by the complainant on 06/17/15 in the amount of $144.85 and has approved full refund for the payment...

received. Personnel Concepts also set the internal codes to permanently suppress all information related to this company from all future contact. Please allow six to eight weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. Personnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfied. Personnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer service. It is Personnel Concepts standard practice and policy to cease contact upon request and has requested the Quality Assurance team review all call recordings to this company and if there were any previous requests from the company to be removed from contact to escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.
Initial Response Summary
Personnel Concepts immediately issued full credit for the order placed by the complainant and approved full refund for the payments received. All information related to this company has been permanently suppressed from all future contact; please allow 6-8 weeks for mail suppression, and 30 days for fax suppression.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts has set the internal codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Personnel Concepts also...

requested this account be removed from all collection efforts.  Personnel Concepts records indicate the order in question was placed over the phone by the President of the company on 10/25/16, and was delivered under UPS tracking number [redacted] on 11/01/16.  Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return.  Personnel Concept records show the complainant called in on 10/26/16 and requested to speak with the supervisor, the representative that the complainant spoke with advised that the supervisor was on another call, the complainant advised she wanted to cancel the order and the representative advised the order had already shipped and advised the complainant to refuse the package.  The complainant again requested the supervisor, the representative attempted to transfer the call but the line went dead.   Personnel Concepts has requested the quality assurance team perform full call recording review and to notify the appropriate management of any issues found during these communications.Personnel Concepts issued full credit for this order under credit memo [redacted], and Personnel Concepts confirms the account balance is zero. Response Summary: Personnel Concepts has permanently removed this account from all future contact.  Personnel Concepts has issued credit for the order in question.

Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address provided by the complainant. Personnel Concepts would...

be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address that would appear on the account. This information will be used solely to locate the account in question. The complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at ###-###-####. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements. Personnel Concepts has confirmed that all information that was provided by the complainant to the Revdex.com has been removed from all future mail, calls, faxes and email; please allow 6-8 weeks for mail suppression and up to 30 days for fax suppression due to campaigns that are already in process. Personnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made.
Response Summary:
Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database.
All information that was provided has been permanently suppressed from all future contact.

Response: Personnel Concepts sincerely regrets that the complainant had a negative experience.  In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has...

escalated this concern to the Marketing Manager for investigation.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at [redacted] to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/04/28) */
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. ...

Personnel Concepts records confirm that a mail order card was received from the company for the purchase of the Tennessee & Federal Labor Law Poster. An agent from Personnel Concepts contacted the business on 04/13/16 to confirm the information on the order card as well as discuss additional items to assist the company in meeting their compliance needs. The documentation on the account indicates the agent spoke with the complainant who identified himself as the General Manager and authorized purchaser for the company, the complainant advised the agent that the company had seventeen employees, one posting location, employs no minors and the company offers health insurance. Personnel Concepts records indicate that the complainant approved to upgrade the order to a subscription service that would include the OSHA Safety Poster, the FLSA Compliance Poster, the Equal Employment Opportunity Poster, the HIPAA Information Poster and the COBRA Information Poster; this service would provide the company with new posters each time there is a regulation change. The agent provided the complainant with the total price for this product and the complainant requested to be invoiced for this order. The complainant provided the physical address of the company for the UPS shipping of the products. Personnel Concepts has requested the Quality Assurance Team perform full call recording review of both the outbound and inbound calls, and escalate any issues found to the appropriate management staff for immediate handling.
In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order under credit memo XXXXXXXX.
Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested. Full credit has been issued for the order placed.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They never said that they would be charging me the outrageous amount they did. I would recommend everyone to stay away form this company. Everything they said above is true, with the exception of the amount billed for the "package" I authorized a payment of ~$25 not $250. I am finished with these people. Even when they finally sent a UPS label to retrieve their package they sent it for 2lbs when their label on the way to me clearly listed the weight correctly as 6lbs!!

Initial Business Response /* (1000, 5, 2016/02/24) */
Personnel Concepts sincerely regrets this company had a negative experience, Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since XX-XXXX, with six orders placed. In regards to the recent...

calls, Personnel Concepts received a mail order card for the purchase of the Texas and Federal Labor Law Poster with credit card information noted for payment. It is Personnel Concepts standard practice to contact the company and confirm the order and payment information prior to shipment. Personnel Concepts agents were attempting to reach the person whose name appeared on the order card as the person authorizing the purchase. Unfortunately, as the complainant advised, the agents were unable to reach this person; the agents were requested to call back at later times. On 02/23/16 an attempt was made to contact the purchaser, the company representative that answered the phone advised the agent that there was a Revdex.com complaint filed and requested to be removed from all contact. The agent released the and the codes were set to remove this company from all future contact; please note that mail suppression takes six to eight weeks and faxes take up to thirty days due to campaigns already in process.
Response Summary: This account has been permanently suppressed from all future contact.

Response: Personnel Concepts sincerely regrets the complainant had a negative experience.  Upon receipt of this complaint, Personnel Concepts launched a thorough review of all activity regarding this order.  The review of the activity on the account shows that the order in question was...

placed on 10/31/17, in the amount of $194.85 when a representative contacted the company and spoke with the complainant.  The representative discussed the Workplace Civility Training Program, the Worker Misclassification Prevention Kit and the Independent Contractor Rights Poster, the complainant agreed to this purchase.  Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, and requests the company contact the Customer Care Department at 1-800-333-3795 to arrange the return.  Personnel Concepts records show the complainant called in on 11/8/17 and advised the company wanted to return the products, the representative provided the complaint the return merchandise approval, the complainant advised the merchandise would be sent back.  In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order. The company does not need to return the products once they are received. Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question.  This company has been removed from all future contact.