Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/06/07) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has escalated this complaint to the Communications Team as the number of emails the complainant states has been received from Personnel Concepts is not part of the normal process.
Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.

Initial Business Response /* (1000, 5, 2016/01/25) */
Personnel Concepts regrets the company had a negative experience. Personnel Concepts records show that this company has been a valued customer of Personnel Concepts since 10/2010 with a total of 8 previous orders placed. Upon receipt of this...

complaint, Personnel Concepts issued full credit for the order in question under credit memo #XXXXXXXX. As the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-8 weeks and fax suppression takes up to 30days due to campaigns in process. Personnel Concepts has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling. Personnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer service.
Response Summary: Full credit has been issued for the order in question and refund for the payment received has been approved. This company has been permanently suppressed from all future contact. A full review of all call recordings has been requested with escalation of the findings to the management staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
regardless of the response to this specific complaint, it's pretty clear that this company is abusive of its customers. One has to only read all Google reviews of this business, every single review stinks of abusive behavior. The reason I found another company for our labor law posters is their intimidating phone calls. further, they charge much higher fee than other places. They bully staff and try to force you to make a quick purchase. The culture and top management of this organization is rotten to the core. Such businesses should not be allowed to operate in this country.

Initial Business Response /* (1000, 5, 2016/04/15) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Typical answer. As said in my initial report, I insist in a change of procedure on handling former clients so that others do not have to deal with the same issues many before me have had.
Final Consumer Response /* (2000, 11, 2016/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Change your ways or I will reopen this complaint. I will be checking to ensure the complaints stop soon.
Final Business Response /* (4000, 9, 2016/04/20) */
Final Response: Personnel Concepts regrets the complainant did not accept the response provided. Personnel Concepts does take this complaint very seriously. The reason for the request for Quality Assurance call recording review is to find and notify the management of any issues found to assist in making any necessary changes to the procedures currently in place and to assist with locating any potential training opportunities for the representative.. Personnel Concepts appreciates the complainant bringing this concern to the attention of management. As advised in the initial response, Personnel Concepts confirms this account has permanently been removed from all future contact, and Personnel Concepts confirms the account balance is zero.

Response: In regards to the comment “Stealing new business info from Secretary of State data base” Personnel Concepts obtains mailing lists from several well respected mail house sources, not from any database.  A full review of the activity on the account shows that the order in question was...

placed on 12/12/17 when Personnel Concepts received a mail order form for the purchase of the California & Federal Labor Law Poster; a representative contacted the company and spoke with the complainant.  The records indicate the complainant authorized the representative to upgrade the order to the California Compliance Assurance Subscription Service, which includes the State and Federal Poster as well as the OSHA Safety Poster, the EEO Policy Poster and the HR Desk Reference, among other compliance products.   Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling,  and requests the company contact the Customer Care Department at [redacted] to arrange the return.  Personnel Concepts has no record of any contact from the company.  In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order, and approved refund for the initial payment received.   The company does not need to return the products.  Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question, and refund has been approved.  This company has been removed from all future contact.

Initial Business Response /* (1000, 5, 2016/04/27) */
Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax...

suppression due to campaigns already in process. In regards to the customer's request to return the merchandise, Personnel Concepts has issued full credit for the open balance on the account; the complainant does not need to return the products. Personnel Concepts confirms the account balance is now zero.
This complaint has been escalated to the Sales Manager due to the issue noted by the complainant regarding the unauthorized order, and to the Customer Service Manager due to the issues noted by the complainant regarding the inbound call made by the complainant to request to return the merchandise.
A request has been made for the Quality Assurance Team to thoroughly review all calls placed to this company and all inbound calls received from the company and escalate the findings to the appropriate management staff for immediate handling.
Personnel Concepts' assures the complainant that the issues described in this complaint have been handled by the Managers to ensure these issues are not repeated, and sincerely apologize to the complaint for any inconvenience the issues have caused.
Response Summary: This account has been permanently suppressed from all future contact. Full credit has been issued, and the issues encountered by the company have been escalated to the Sales and Customer Service Managers. A request has been sent for full call recording review.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response of the company. I hope in the future that the measures taken By Personnel Concepts will prevent other companies from experiencing the same problems we did.

Initial Business Response /* (1000, 5, 2016/04/04) */
Upon receipt of this complaint Personnel Concepts cancelled the order that was received via the mail order card from the company, and confirms that the credit card was not charged. It is Personnel Concepts standard practice to contact the...

company to confirm the information on the order card prior to releasing the order. Personnel Concepts records show that none of the representatives that made attempts were able to reach the authorized purchaser for the company. Personnel Concepts does not retain any customer credit card information.
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has stated here that they don't retain customer credit card information, but they have not directly responded to me to answer my questions privately posed to them about whether they have destroyed our credit card information and other information they obtained through their deceptive mailer, and whether we won't be contacted again.
In their public response here, they say that they attempted to reach the authorized purchaser for the company, but I am not aware of any such attempts.
Furthermore, their stated timeframe required for mail suppression (6-8 weeks) is utterly unreasonable.
The fact that the company collected our credit card and other info and yet did not communicate with us again or send the product we ordered is very unsettling. Now that we found out these labor posters are obtainable free from the state, and the Personnel Concepts is not affiliated with the Department of Labor, we are glad the order was not processed, but the fact remains that the company is collecting credit card information from companies using misleading and aggressive advertising tactics then processing (or not processing) orders on a mysterious schedule. It is not clear whether they actually are a company that provides the services they say they do, or whether they just pose as one to collect credit card information.
The primary reason for my complaint is to protect my company's private information and ensure our credit card number is not used or kept by this fraudulent company.
The secondary reason for my complaint is to protest this company's manipulative, deceitful advertising tactics, and warn that they interfere with the operations of the NY Department of State. I believe they should not be allowed to use phrases implying that they have information on what posters a company is missing, or implying that there will be penalties for not purchasing a product from them. They should be required to note on their forms that these posters and rules about their posting are obtainable from the NY DOL website for free, and that they are not affiliated with the NY DOL.
Final Business Response /* (4000, 9, 2016/04/14) */
Final Response: Personnel Concepts regrets the complainant does not accept the response as noted.
In regards to the concern regarding the credit card information provided: Personnel Concepts confirms the credit card information provided by the company on the order card has been permanently removed. Personnel Concepts does not retain any credit card information once an order is processed, and when an order is canceled, as this one was, the information is immediately cleared.
In regards to the complainant's notation regarding Personnel Concepts attempt to reach the authorized purchaser for the company: review of all calls placed to this company show the agents either received no answer or an answering machine for the company, and there was no direct contact with anyone at the company. As stated in the initial response, it is Personnel Concepts standard practice to contact the company to confirm the information on the order card prior to releasing the order.
In regards to the concern regarding the timeframe for suppression is unreasonable, Personnel Concepts campaigns are scheduled many weeks in advance, so there may be mailers already at the Post Office that are pending being mailed,
With regard to the complainant's concern regarding the mailer, the envelopes clearly state "Personnel Concepts" in the return address portion, and nowhere on the envelope does it state Personnel Concepts is any way associated with the government. With regard to the complainants concerns regarding the advertisements, the information that Personnel Concepts places on these mailers is true and accurate, and cites verifiable facts and has been attorney-reviewed. The advertisements are not designed to intimidate consumers. In fact, these mailers state directly that Personnel Concepts intention is to help employers "protect your company from government fines for labor law posting violations". As the complainant noted, the mailer goes on to say that included with this product is "a $17,000 'We Pay the Fine' Reimbursement Guarantee" that transfers the burden of posting compliance and potential fines to our firm. Finally, to help employers with their decision to purchase from Personnel Concepts, the mailer informs that, "If you are not completely satisfied with our products, return them within 30 days" for a full refund. The mailer also states that "individual posters are available for free from the government".
Personnel Concepts confirms the internal codes have been set to permanently remove this company from all future contact.

Initial Business Response /* (1000, 5, 2016/05/27) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has escalated this complaint to the Communications Team as the number of emails the complainant states has been received from Personnel Concepts is not part of the normal process.
Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.

Initial Business Response /* (1000, 5, 2015/12/01) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. In regards to the initial requests to have the company removed from...

contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information regarding this account to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as the balance is truly canceled. However,  I would like to know who made the order and the Office Managers name. We never received the posters on said delivery date. The Owner, [redacted],  was in ICU from a heart attack when it was supposedly ordered and delivered. The signer of the package is not even an employee of ours. We have no one with those initials. I am the Office Manager, I did not order anything from Personnel Concepts and I was also at the hospital with the owner the entire time he was there. Thank you for helping resolve this matter. If we had purchased the poster, we would have no problem paying for it. Since we did not order and did not receive it, we shouldn't be held accountable for paying. Thanks again, [redacted]

As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue full credit for the order in question and to remove this company from all collection activity.  Personnel Concepts set the internal codes to permanently remove this account from all future mail,...

faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Personnel Concepts records indicate the order in question was placed over the phone by the complainant on 5/31/16.   Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 days for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return.  Personnel Concepts records show there was no contact from the company regarding this order until the complainant emailed the Accounts Receivable Department on 09/27/16 to advise she would return the posters, the representative responded that the invoice was 109 days past due, and advised of the return policy.  The representative did offer the complainant a 30% discount.  Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and immediately escalate the findings to the Manager for handling with the representatives involved.   As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero. Response Summary: Personnel Concepts has permanently removed this account from all future contact.  Personnel Concepts has issued credit for the order in question.

Personnel Concepts records show that an order card was received from the company on 09/13/16 with check number [redacted] for the purchase of the Oregon and Federal Labor Law Poster, on 09/14/16a representative from Personnel Concepts contacted the company and spoke with the bookkeeper who advised she...

wanted to research prior to approving the order.  Then on 09/22/16 another representative contacted the company and was requested to cancel the order and issue a refund.  The representative did as was requested, and Personnel Concepts records show that refund check [redacted] was mailed to the company on 09/23/16.   Personnel Concepts process is to immediately deposit checks upon receipt for the security of the customer.   Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.  Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Response Summary: Personnel Concepts has issued a refund check to the company .  This account has been permanently suppressed from all future contact.

Response: Personnel Concepts records show the complainant contacted the Customer Care Department on 07/11/17 to discuss this issue.  The representative that took the call immediately escalated the concern to the supervisor and issued full credit for the order in question under credit memo...

[redacted] and confirmed that this account would be removed from all contact.  Please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in progress.  Personnel Concepts immediately escalated this complaint to the Quality Assurance Team and requested full call recording review be performed, and any issues found are escalated to the appropriate management staff for immediate handling.  Personnel Concepts confirms that this account is reflecting a zero balance. Response Summary: Full call recording review has been requested with escalation of any issues found.  Full credit has been issued for the order in question.  This company has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/04/13) */
Response: Upon receipt of this complaint, Personnel Concepts has issued full credit for the order in question; the company will not need to return any of the merchandise in dispute.
Personnel Concepts records show that a mail order card and...

check number 1966 was received from the company for the purchase of the IRS Notification Flip Chart Panel. On 03/09/16 an agent from Personnel concepts contacted the company to confirm the information on the order card, as well as the information file for the company. Personnel Concepts immediately requested the Quality Assurance Team review this call and to notify the Sales Manager of any issues found. This review has been completed and the Sales Manager has covered the issues with the employee. Personnel Concepts sincerely regrets the company had a negative experience.
Personnel Concepts records also show that the Office Manager called in on 04/11/16 and advised that she is the only authorized purchaser for the company. The Office Manager transferred this call to the complainant. The Customer Service Representative offered to have a call tag sent to have the merchandise returned and offered to transfer the complainant to the Supervisor. The complainant requested the representative send an email confirmation of the conversation that no payment would be due, and advised if the email was not received within fifteen minutes he would file a complaint with the Attorney General. The email was sent as requested.
In regards to the complainants request for the "return prepaid label", this request was sent at the time the complainant spoke with the Customer Service Representative, but as advised previously, there is no need for the complainant to return the merchandise as Personnel Concepts has already issued full credit.
In regards to the request to remove the company from all contact, Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. In regards to the request for a written apology, as noted previously, Personnel Concepts sincerely regrets the company had a negative experience.
In regards to the request for a copy of the call recording, Personnel Concepts records their calls for internal use, such as training opportunities only. The call recordings are not released to the public per the companies standard operating procedures.
Response Summary: Full credit has been issued for the order in question. This account has permanently been suppressed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is nothing short of amazing that this company simply perpetuates the lies! My law firm ordered an unlaminated labor law poster from this company. We issued Check number 1966 in the amount of $15.90, and received the poster. That was the only thing we ever ordered from them. Well after that time, a Personnel Concepts sales person repeatedly attempted to contact [redacted], our Office Manager, to try to sell her lots of additional products. Mrs. [redacted] NEVER returned that call. The sales person called repeatedly, and was eventually put through to [redacted] an attorney in this office. The sales person blatantly lied to Mr. [redacted] telling him that Mrs. [redacted] had in fact ordered those products, and the sales person was calling to confirm Mrs. [redacted]'s order. This was 100% false. Mr. [redacted] simply responded that if Mrs. [redacted] ordered something, then presumably they should send what she ordered. His response was premised on the lie by a Personnel Concepts person that Mrs. [redacted] had in fact ordered such products Mrs. [redacted] was not even in the office at the time of that call for Mr. [redacted] to inquire about this, and the sales person knew that. Suddenly a box of products we NEVER ordered, shows up on our doorstep with an invoice for $229.24. Personnel Concepts never told us to just keep the products without paying for them! That is yet another lie. I personally witnessed Mrs. [redacted] on the phone with Personnel Concepts, severely scolding them for having done what they did, and going through the process of seeking to return the items. The very fact that after I spoke with them, they sent a prepaid return UPS label, proves that they never told us to keep the items. Why would they send us a return label?? Now we learn that Personnel Concepts refuses to release to us the recordings of the call with Mr. [redacted] Why is that? We insist that the company release the recording of that call, and at a minimum, put a litigation hold on it and not destroy or alter it in any way. Now, in its response, Personnel Concepts states that it does not release recordings of their calls. Someone needs to put an end to this company's deceptive trade practices, once and for all. The mere fact of 377 Revdex.com complaints in the last three years, speaks volumes about this company. I will not be satisfied with the company's response unless and until I receive an unedited copy of Personnel Concepts' calls with [redacted] and [redacted].
Final Business Response /* (4000, 9, 2016/04/20) */
Final Response: Personnel Concepts regrets the complainant did not accept the initial response to this complaint.
In regards to the portion of the rebuttal that the sales call happened after the company received their order: Personnel Concepts records show that the order card received from the company with check 1966 was received on 03/04/16, and as stated in the original response, the agent spoke with the attorney on 03/09/16, the order card received was for the 2016 IRS Notification Flip Chart Panel. The labor law poster the complainant mentioned was actually ordered via mail order card with check number 1668 on 09/09/15.
In regards to the issues with the sales call: The sales call was reviewed by our Quality Assurance Department and the Sales Manager was immediately notified of the issues found during this review. The manager has handled these concerns with the representative that spoke with the attorney in the complainant's office.
The complainant was notified in the initial response to this complaint, dated 04/13/16, that the products did not need to be returned and that full credit had been issued for the order in an effort to successfully resolve this complaint.
The complainant received the call tag based on the conversation he had with the Customer Service representative on 04/11/16, when Mrs. [redacted] called in regarding the order and she transferred the call to the complainant.
As stated in the original response, Personnel Concepts records the calls for Quality Assurance and training purposes only, the call recordings are not shared as part of Personnel Concepts standard operating procedures.
Personnel Concepts confirms this company has been permanently removed from all contact, however, the mail and fax campaigns are set up weeks in advance, that is why Personnel Concepts advised the complainant that mail suppression will take six to eight weeks and fax suppression can take up to thirty days.
Personnel Concepts sincerely hopes that the additional information provided in this final response will resolve this complaint to the satisfaction of both parties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate their quick reply and resolution and look forward to receiving the credit. However, I still believe their "advertising" to be misleading and threatening. See attached mailer that ironically came in today's mail to me. In very large print is says "suspension of coverage" and indicates that we must buy a new poster as it is mandatory. It is extremely pushy of them and no where on the form does it say that the posters are available for free from the government (which they are). So, while I am satisfied with our particular complaint resolution, I still believe their deceitful and threatening mailings should be stopped so as to protect other small businesses and consumers from being defrauded.
I look forward to being dropped from their contact list.
Thank you Revdex.com for a speedy resolution.

Response: Personnel Concepts records show that a mail order card and check #2248 was received from the company for the purchase of the [redacted] and Federal Labor Law Poster.  The calls the company was receiving were representatives attempting to confirm the information on the order...

card.  Personnel Concepts apologizes to the complainant for any inconvenience this caused.  Personnel Concepts has requested the Quality Assurance Team review all calls placed to the company, as well as any calls received from the company and to escalate the findings to the appropriate management staff.In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at [redacted] to request the additional information also is added to suppression.  Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2015/06/29) */
Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address...

provided by the complainant. Personnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address, or an order number. This information will be used solely to locate the account in question. The complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXX. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements. Personnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail; please allow 6-8 weeks for mail suppression. Personnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made.
Response Summary:
Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database.
All information that was provided has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/01/06) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Per the complainants request Personnel Concepts immediately set the internal codes to permanently remove this account from all future contact including: calls,...

emails, faxes and mailers; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both outbound and inbound) and escalate the findings to the appropriate management staff for immediate handling. Personnel Concepts has adjusted the open balance on the account to zero, and has removed the account from all collection activity.
Personnel Concepts sincerely believes this will satisfy this issue for both parties. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.
Initial Response Summary:
Full credit has been issued for the outstanding balance. A request was made for full quality assurance review of all call recordings, with escalation of all findings. Company permanently suppressed from all contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12010362, and find that this resolution is satisfactory to me.

Personnel Concepts has escalated this complaint to the Communications Team to ensure this complaint is handled immediately.  Personnel Concepts has located two accounts in the database that match the company information provided by the complainant, both accounts have had the internal codes set...

to permanently remove this company from all contact.   If there are other addresses or phone numbers that are associated with this company, please contact the Customer Care Department at ###-###-#### to provide the additional details for suppression.    To assist in investigating this complaint, Personnel Concepts requests the complainant provide a copy of the mailer received.  Personnel Concepts confirms the account balance is zero.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.    Response Summary:  This account has permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.

Initial Business Response /* (1000, 6, 2016/03/10) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts records indicate that Personnel Concepts received a mail order card from the company for the purchase of the Arkansas and Federal Labor Law Poster with a check for payment. Personnel Concepts agents have been attempting to contact the authorized purchaser for the company to confirm the information on the order card. Each time the agents have been requested to call back as the complainant was either not in or not available. Upon receipt of this complaint the Quality Assurance Team was requested to review each of the call recordings and to report any issues to the appropriate management staff. Personnel Concepts has cancelled the pending order from the mail order card received and has approved refund of the payment received from the company for this order.
Response Summary: Personnel Concepts has set the internal codes to permanently remove this company from all contact. The order that was placed via the mail order card has been cancelled and the payment received has been approved for refund to the company.
Initial Consumer Rebuttal /* (2000, 8, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much.