Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/01/15) */
[redacted] sincerely apologizes to the complainant.
Upon receipt of this complaint, [redacted] set the internal codes to permanently remove this phone number from all contact. In regards to the initial requests to have the...

phone number removed from contact, it is [redacted] standard practice and policy to cease contact upon request, [redacted] has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling.
Response Summary: This phone has been permanently suppressed from all future contact. A full review of all call recordings has been requested with escalation of the findings to the management staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts sincerely regrets the company had a negative experience.  Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 07/11/14, with five orders placed.Personnel Concepts has requested the Accounts Receivable team issue credit for...

the open balance on the account in the amount of $229.64 and has removed this account from all collection activity.  The company does not need to return the merchandise.  As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Personnel Concepts records show that on 04/05/16 a representative contacted the company and spoke with the shown on the account as the authorized purchaser.  The manager authorized the purchase of a North Carolina Subscription Service that includes North Carolina Labor Law Poster, the OSHA Safety Poster, the FLSA Compliance Poster, and provides the company any updates/revisions that occur for one full year.  The purchaser requested to be invoiced for the items. This order shipped on 04/05/16 and was delivered on 04/12/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return.   Personnel Concepts records show there no call received from the company.  The Accounts Receivable Department made several attempts, but were unable to gain contact.   As stated in the initial portion of this response, this order has been credited and Personnel Concepts confirms the account balance is zero.  The company will not need to return the products.Response Summary:   Personnel Concepts has issued credit for the order in question, and has removed the account from all collection activity.  This account has permanently been removed from all contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12447479, and find that this resolution is satisfactory to me.

Response: Personnel Concepts sincerely regrets the complainant had a negative experience.    Personnel Concepts records show that a mail order form for the purchase of the Iowa & Federal Labor Law Poster with check # 2249 in the amount of $10.90 was received from the company on...

01/26/18; Personnel Concepts representatives attempted to contact the company and speak with the authorized purchaser for the company to confirm the information on the order card, as well as discuss the company demographics to determine what the compliance needs for the company are, which is standard operating procedure.  The records indicate the representatives were unable to gain contact, so the order was released on 02/23/18.   In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order.  The company does not need to return the products, a full refund has been approved for the payment received.  Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued and refund has been approved for the order in question.  This company has been removed from all future contact.

Per the complainant’s request, Personnel
Concepts has set the internal codes to permanently remove this company from all
future calls, emails, faxes and mail; please allow six to eight weeks for mail
suppression...

and thirty days for fax suppression due to campaigns already in
process.  Personnel Concepts confirms the
account balance is zero. 
Personnel Concepts has requested the Quality
Assurance team review all call recordings to this company and notify the
appropriate management staff of any issues found for immediate handling to
ensure the issues reported in this complaint are not repeated. Personnel
Concepts’ goal is to help businesses ensure that they are in 100% full
compliance with all labor law posting and notification requirements, as well as
maintain world class customer service. 
 
Response
Summary:  This account has permanently
suppressed from all future contact. A thorough review of all call recordings
with notification of any issues to the appropriate management staff has been
requested.

Initial Business Response /* (1000, 5, 2016/05/02) */
Personnel Concepts has submitted all information on file for this account for permanent deletion from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to...

campaigns already in process. Personnel Concepts obtains mailing lists from several well respected mail house sources, and apparently the information provided by one of these sources incorrectly showed the employee of the school as the authorized purchaser, Personnel Concepts sincerely apologizes for any inconvenience this has caused. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.
Initial Response Summary
This account has permanently suppressed from all future contact.

Personnel Concepts has requested the Quality Assurance Team perform full call recording review of the sales call and has requested the Sales Manager be immediately notified of any issues found.
Personnel Concepts records show that the complainant called in on 08/05/16 and advised the representative...

that took the call of the concerns and issues regarding this order, this has been escalated to the Customer Service Manager for full review of the call and immediate handling of these concerns internally. Personnel Concepts sincerely apologizes to the complainant for the issues encountered.
Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.
Response Summary: A thorough review of all activity related to this account has been performed and Personnel Concepts assures the complainant that the issues encountered have been dealt with internally. Personnel Concepts confirms the account balance is zero. This account has been permanently suppressed from all contact.

Upon receipt of this complaint, Personnel Concepts immediately confirmed the receipt of a mail order card with check number 1738 from the company for the purchase of the Massachusetts and Federal Labor Law Poster, Personnel Concepts records show that on 11/29/16 a representative contacted the...

company and spoke with the person that had signed the check that was received.  The representative discussed the company demographics and suggested additional items that would assist the company with fulfilling their compliance needs.  The records show the employee transferred the call to the complainant who requested the order be cancelled and the check received returned.  The representative immediately cancelled the order as requested and advised that Personnel Concepts is unable to return the check submitted by the company as all checks received are immediately deposited in the bank for security reasons.  Personnel Concepts has requested a refund check be expedited to the company.   Personnel Concepts has requested the Quality Assurance Team review the recordings of all calls placed to the company and to immediately notify the appropriate management staff of any issues found during this review.  Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process. Response Summary: Personnel Concepts confirms the mail order received was cancelled and has requested a refund check be expedited to the company.  This company has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/01/25) */
Personnel Concepts regrets the company had a negative experience. Upon receipt of this complaint, Personnel Concepts issued full credit for the order in question under credit memo #XXXXXXXX and approved the refund of the payment received via...

credit card back to the card. As the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-8 weeks and fax suppression takes up to 30days due to campaigns in process. Personnel Concepts has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling. Personnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer service.
Response Summary: Full credit has been issued for the order in question and refund for the payment received has been approved. This company has been permanently suppressed from all future contact. A full review of all call recordings has been requested with escalation of the findings to the management staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the response from Personnel Concepts and will keep the Revdex.com informed if this company fail to perform the actions they have promised.

Initial Business Response /* (1000, 5, 2016/04/01) */
Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax...

suppression due to campaigns already in process.
This complaint has been escalated to the Sales Manager due to the number of calls the complainant received, and the issue noted by the complainant regarding the last order, Personnel Concepts confirms the merchandise was received back and full credit was issued under credit memo XXXXXXXX on 03/09/16.
A request has been made for the Quality Assurance Team to thoroughly review each of the calls placed to this company and escalate the findings to the appropriate management staff for immediate handling.
Personnel Concepts' assures the complainant that the issues described in this complaint have been handled by the Sales Manager to ensure the issues are not repeated, and sincerely apologize to the complaint for any inconvenience the issues have caused.
Response Summary: This account has been permanently suppressed from all future contact. The issues encountered by the complainant have been escalated to the Sales Manager. A request has been sent for full call recording review.

Initial Business Response /* (1000, 5, 2015/09/22) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/08/03) */
Personnel Concepts records confirm that a mail order card was received from the company on 06/17/16 for the purchase of the PCI Compliance Program for Credit Card Merchants; the mail order card shows that the company requested to be billed for...

the product in the amount of $58.65. On 06/21/16 a representative from Personnel Concepts contacted the company to confirm the information on the mail order card, the representative spoke with the complainant and the records indicate that the complainant also authorized the representative to include additional items with the order and again requested to be billed for the products. Personnel Concepts records also confirm that on 07/20/16 the complainant sent an email to the Customer Service Department and called in to the Customer Service Department on 07/28/16. Personnel Concepts has requested the Quality Assurance Team perform full call recording review of the sales call and has requested the Sales Manager be immediately notified of any issues found. In regards to the concerns regarding the emails and the inbound calls, these concerns were escalated to the Customer Service Manager who immediately handled these concerns internally. Personnel Concepts sincerely apologizes to the complainant for the issues encountered.
Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.
Response Summary: A thorough review of all activity related to this account has been performed and Personnel Concepts assures the complainant that the issues encountered have been dealt with internally. Personnel Concepts confirms the account balance is zero. This account has been permanently suppressed

Initial Business Response /* (1000, 5, 2016/03/07) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.

Initial Business Response /* (1000, 5, 2016/04/27) */
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and...

fax suppression takes thirty days due to campaigns already in process. Upon receipt of this complaint Personnel Concepts has cancelled the pending order and approved refund for the payment received. Personnel Concepts confirms receipt of a mail order card with check number 2965 for the purchase of the Colorado and Federal Labor Law Poster. On 04/19/16 a Personnel Concepts representative contacted the business and spoke with the owner. The owner provided the company demographics, such as the company has three employees, does not offer health coverage, has no Spanish only speaking employees, no minors are employed. The representative discussed additional compliance needs of the company, the owner advised she would like to research this and requested the representative call back. Personnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings and send the results to the appropriate management staff for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has been permanently suppressed from all future contact. The order placed via the mail order card has been cancelled and the refund for the payment received has been approved. A thorough call recording review with escalation of the findings has been requested.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All is great except the doctor never requested them to call back, she wants them to leave us alone just as much as I, the secretary, does. She informed me she requested them to send back the check, but I know for a fact that this company is lying about her requesting them to call her back. That never happened. That is a blantant lie. Thank you.
Final Business Response /* (4000, 9, 2016/04/29) */
Personnel Concepts regrets the complainant did not accept the initial response. The response was the detail of the documentation Personnel Concepts had on file for this order. The reason that Personnel Concepts requested the Quality Assurance team review of the call recordings is to ensure that the manager is notified of the issues found during the contact with the owner for immediate handling. Personnel Concepts appreciates the complainant bringing these concerns to the management team.
Personnel Concepts confirms this account has been permanently suppressed from all future contact and that the account balance is zero, and the refund for the payment received has been approved.

Initial Business Response /* (1000, 5, 2016/05/27) */
Personnel Concepts sincerely regrets this company had a negative experience, the records show that this company has been a valued customer of Personnel Concepts since January 2012 with no previous concerns noted. Personnel Concepts confirms...

full credit has been issued for the orders in question, and per the complainants request the refund for the shipping charge incurred by the customer has been credited and flagged for refund in the amount of $172.60. Personnel Concepts has requested the Accounts Receivable Department Manager expedite this refund. The Customer Service Supervisor has left a voice mail for the complainant requesting a copy of the receipt for this charge for Personnel Concepts records.
Personnel Concepts requested the Quality Assurance team fully review all calls related to these orders, this review has been completed and the issues found were immediately sent to the Sales Manager for internal handling with the agent involved.
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please note fax suppression takes up to thirty days and mail suppression takes six to eight weeks due to campaigns in process.
Response summary; Full credit has been issued for the orders in question; refund has been approved for the shipping charge incurred by the company for shipping the products back. The Quality Assurance Team has performed call recording review and has advised the manager of the issues found.
Initial Consumer Rebuttal /* (2000, 13, 2016/06/10) */
The check was received by our office this week. We thank the Revdex.com for handling this case for us and resolving it

Personnel Concepts sincerely regrets the complainant had a negative experience.  Upon receipt of this complaint, Personnel concepts issued full credit for the order in question, and approved refund for the payment of $351.84 received.  This complaint was escalated to the Customer Care Supervisor, who attempted to contact the complainant to discuss the email requests received; unfortunately the Supervisor was unable to gain contact.  The Supervisor immediately issued the credit for the order under credit memo 61265214, and confirmed that the subscription services purchased on 05/11/17 have been cancelled. Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process. Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Response Summary: Full credit was issued for the order in question.  Full refund has been approved.  All subscription services have been cancelled.  This company has been removed from all contact.

Initial Business Response /* (1000, 5, 2015/06/23) */
Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database. Personnel Concepts would be...

happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address. This information will be used solely to locate the account in question. The complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXX. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements. Personnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail; please allow 6-8 weeks for mail suppression. Personnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made.
Response Summary:
Personnel Concepts request the complainant to provide sufficient information to locate the account in the database. All information that was provided has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they are saying they have the wrong contact information. So I'd like to give additional contact info and see if the issue can be resolved that way.
Final Business Response /* (4000, 9, 2015/06/29) */
Final Response: Personnel Concepts sincerely apologizes to the complainant for any inconvenience and is hoping the complainant has contacted the customer service department to provide the company details to ensure the company is fully removed from all future contact as the information was not provided to the Revdex.com in their response.

Initial Business Response /* (1000, 5, 2016/06/21) */
As the complainant requested, upon receipt of this complaint Personnel Concepts requested the Accounts Receivable Manger remove this account from all collection activity and to issue credit for the open balance of $25.90, this request was...

honored under credit memo XXXXXXXX. The company will not need to return any of the products received.
The internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts records indicate Personnel Concepts received a mail order card for the purchase of the Ohio and Federal Labor Law Poster. A representative from Personnel Concepts contacted the company and spoke with the Office Manager who advised she was the authorized purchaser for the company. The Office Manager agreed to add a subscription service to the poster that would ensure the company received a new poster each time there was a change to the information, and also purchased an Interview and Hiring Kit and the Affordable Care Act Poster. The Office Manager requested the invoice be emailed to the owner and provided same email address as the complainant noted in this complaint. Personnel Concepts records indicate that on 02/29/16 the Office Manager called in and spoke with a Customer Service Representative and questioned the additional merchandise received. The Office Manager transferred the call to the complainant who advised that the additional pricing was not discussed. The Customer Service Representative issued full credit for the additional products and issued the invoice in the amount of $25.90 for the mail order card that was sent in by the company. Personnel Concepts has requested the Quality Assurance Team review all call recordings regarding this order, both the sales call and the inbound call to the Customer Service Department and immediately notify the Sales Manager and Customer Service Manager of any issues found during this review.
Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contact. Personnel Concepts has issued full credit for the order in question and has removed the account from all collection activity. The Quality Assurance Team has been requested to review all call recordings and to report any issues found during this review.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response as they claim to remove me from collections, credit the account, and are not making me send back the products. I still do not agree that my office manager authorized the purchase, and still to this day have never received an email from Personal Concepts although they are insinuating that they emailed me an invoice.

Initial Business Response /* (1000, 5, 2015/07/16) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the contact information changed on the account, it is Personnel Concepts standard practice and policy to update the company contact information upon request. Personnel Concepts has escalated this concern and findings to the appropriate management staff to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has now been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2015/11/30) */
[redacted] sincerely regrets the complainant had a negative experience, upon receipt of this complaint [redacted] immediately set the internal codes to remove the account from all contact; please allow 6-8 weeks for mail...

suppression and 30 days for fax suppression due to campaigns already in process. [redacted] has requested the Quality Assurance Team perform a thorough review all call recordings in and escalate the findings to the appropriate management staff for immediate handling.
[redacted] clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. [redacted] has no record of any attempt from the company to advise they were in anyway unsatisfied. [redacted]' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. [redacted] regrets the complainant did not see the value in the products purchased.
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findings. This account has been permanently suppressed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (4200, 17, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received yet another notice today. 7 days after this response was given.
Final Business Response /* (4000, 21, 2016/01/07) */
Additional Response: [redacted] apologizes for the delay in responding. Per the initial response noted on 11/30/15, and the final response noted 12/16/15, mail suppression takes 6-8 weeks from the date of the initial response due to campaigns that are already in process. The timeframe for this will be complete on 01/25/16.
[redacted] again sincerely apologizes to the complainant and assures this account has been coded to permanently cease all contact.