Pitney Bowes

I leased a Pitney Bowes postage machine. Closed my company and asked how much to terminate the lease and how to return the machine. I payed them 3 months ago and they acknowledge that. However, they want me to pay them another $945 and cannot tell me what that is for. I have spent 4 hours on the phone with them and get no place. They refuse to let you speak with the people who could resolve the problem. Avoid leasing a postage machine from them at all cost.

We have been a customer of this company for several years and they consistently mess up our billing and correspondance Despite a half dozen calls and several hours on hold, they continue to get our billing wrong We asked to be taken off their electronic billing because they kept emailing the invoices to employees who were no longer with the company and then proceeded to charge us late fees and finance charges We cannot process an invoice if we don't get it We have asked every time for them to mail us the invoice, which they say they will do and then two months later we get an email notifying us that we are late and have fees It's baffling to me that they can manage to email a valid account when the invoice is past due, but they are apparently unable to email that same account with the original invoice The last time I called, the rep said that she would waive the fees, she emailed me the invoices and said she would escalate my case to a Manager The very next day, I received calls from another Pitney Bowes employee telling me that my account was past due and that we owe late fees They are incompetent and their people, systems and processes are clearly not adequate to handle basic invoicing and customer service functionsI have discussed my displeasure with other companies who use or have used them and they experienced similar issues We are working on finding another vendor to switch to because they have proven that they do not care about their customers

Complaint: [redacted] I am rejecting this response because:As you can clearly see, there are no signatures on the documents sentThe only signed document here is the second leaseNo signed documentation has been provided for when the lease began Sincerely, [redacted] ***

July 22, Revdex.com Serving [redacted] ***, Manager, Marketplace Operation [redacted] RE: Revdex.com # [redacted] [redacted] Dear MsBetts, I am in receipt of the client’s rejection noticePlease see the email letter below to Ms [redacted] explaining Pitney Bowes Purchase Power account is closed with a zero balance Law offices of Sue P [redacted] does not owe Pitney Bowes Purchase Power anything further We apologize for any inconvenience or miscommunication Pitney Bowes considers this matter closed Kind regards, [redacted] Customer Advocate Office of the President Pitney Bowes [redacted] From: [redacted] Sent: Wednesday, July 22, 1:PMTo: [redacted] Cc: AdvocateSubject: [redacted] ***-Pitney Bowes response-Revdex.com [redacted] Good Afternoon Ms***, Per your request, please see the attached response to your Revdex.com rejection notice Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because:ALL TECH is completely deflecting from their error, of course I wanted a reduced service charge for them to fix their error That was our attempt at allowing them to correct their tech's error I'm glad that they wouldn't budge now or else we would've had to buy entire new units by now if we didn't call [redacted] ALL TECH should NOT be able to reject to right their wrong because we decided to go with another company, they made NO attempt to right their wrong After reading their reviews on the internet; This is "business as usual" for ALL TECH She forgets that a part of the TWO MONTHS was their company NOT calling me back It doesn't matter what the original call was (startup), they oversold us FREON; in doing so they made our units work inefficiently (PNM Bill), the overcharged Freon caused another part to malfunction, we had to call another company to fix ALL TECH's error ( [redacted] bill) I hope the Revdex.com doesn't allow ALL TECH to get away with this The respondent keeps talking about PNM as if PNM did anything wrong, we only called them to troubleshoot why our A/C wasn't working properly, we believed it couldn't be the units themselves because ALLTECH just "serviced" it and said all was "GOOD TO GO." Please see PNM's Tech note left on our door when they responded I WISH WE HAD NEVER CALLED ALL TECH, this has been a nightmare!! We're out more money because of them, we'll never use their company again, we will NEVER refer co-workers, friends or relatives to them I believe ALL TECH owes us their initial charge because they caused our unit to malfunction, I believe they owe us the amount of our PNM Bill because our units weren't working efficiently, and I believe they owe us [redacted] 's bill for coming out and fixing ALL TECH's error Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted] I am rejecting this response because:I am glad they were able to find the payment and that it is now applied against our old lease, but I am a little concerned about the date they have the lease terminating onTheir response show the lease terminated 3/18/The lease technically should have been terminated at the latest back on 6/22/when the check was receivedIf they cannot back date their system that is not a huge problem by me, but I would like written proof in the way of a letter that the lease is clear of any mistake charges and officially closedThe letter can be emailed in the form of a PDF attachment or something similar, but I would like something official to keep on fileNow I am kind of assuming the lease cannot be terminated if there is an open balance so the account is more than likely clear, but again I would like written proof of thisEspecially since they cannot provide the title to the destroyed meterIf they can provide me with some sort of written proof that this has been cleared up we can close the complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank you

Hi Maureen, This one was actually resolved on May 6; I inadvertently forgot to post the response below Thank you, Suzette May 6, Revdex.com Dispute Resolution Department Atten: Maureen Shea South Turnpike Road Wallingford, CT Company: HAMILTON CARDS Rental: 2209-5802- Purchase Power: 8000-9090-0810- Equip Location: COLE ST, SWANSEA, MA [redacted] Revdex.com File: Dear Maureen, Thank you for the opportunity to assist you regarding Hamilton Cards Rental Account Please let this letter confirm the Rental and the Purchase Power accounts have both been closed and all related finance fees and late fees have been waived as courtesyThe equipment is confirmed returned to our inventory Please let us know if there is anything further I can assist you with Respectfully, Lorna Russell [email protected] Leasing Technical Support Pitney Bowes Global Financial Services LLC

November 21, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] *** RE: BB [redacted] I am in receipt of [redacted] The client is looking to receive credits for late fees assessed, receive statements in a more timely fashion, and understand our process for billing under new systems going forward Upon the review of the account, Pitney Bowes is crediting the account as follows: Invoice [redacted] in the amount of $• Invoice [redacted] in the amount of $• Invoice [redacted] in the amount of $• Total to be credited is $ Pitney Bowes strives to give the best customer service Once the credits post, we will reach out to Karen directly to assist with balance due, payments, statement access, and website assistance Respectfully yours, [redacted] Summer Street [redacted]

[redacted] Roman", serif;">Cromwell, CT [redacted] [redacted] I am in receipt of Revdex.com [redacted] After researching the account I am showing the client added $in postage on December 14th and then downloaded $in postage onto the meter In reviewing the postage account, I am showing the client currently has an available postage amount of $that is readily available for a download onto their meter I left M [redacted] a voicemail to contact me back at [redacted] to inform her due to the inconvenience I can add $in free postage I am confident that together we can work together to resolve this My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Office of the President

November 16, Revdex.com Serving Connecticut [redacted] Com [redacted] Cromwell, CT [redacted] [redacted] [redacted] Per the terms of use agreement, when the client had signed the agreement, it is stated the client agrees to an equipment return fee Per client satisfaction, Pitney Bowes is waiving the equipment return fee in the amount of $ My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, T [redacted] Customer Advocate Office of the President

Date 8-31- [redacted] Manager, Marketplace Operations Revdex.com Serving Connecticut [redacted] [redacted] RE: Revdex.com Please note, I will be forwarding the excel sheet sent to Revdex.com from company through the email systemDear [redacted] ***, I am in receipt of Revdex.com # [redacted] This complaint involves the above customer’s desire for either a more robust version/model of their current inserter machine or to escape from the lease associated with this same model inserter altogetherThere is a mail machine within the same leaseHowever, after speaking with the customer today 8-31-at approximately 3:30pm eastern time, they are only complaining about the inserter (model ***)After calling and emailing the owner ( [redacted] ), I spoke with her husband ( [redacted] ) who runs the equipmentThey have stopped making payments on the lease # [redacted] In the complaint, the customer alleges the below: “The sales rep guaranteed me that I was getting high quality equipment that would last me at least years past my lease term but actually broke soon after leasingAfter multiple calls for service, someone came out and "fixed" the machineIt was not fixed, so I called again and againAt one point, the service technician actually applied tape to try and fix the machine and leftAfter several more attempts by their technicians it was still not fixed and I had now been unable to conduct business for monthsI was also informed by one of the service technicians that these machines had been discontinued because of their proble**, and they had been discontinued since before I entered into the lease.” The fact of the situation is the equipment was installed in late October of As the attached service history indicates, an entire year went by before the customer placed a service request to Pitney Bowes in October of different calls were made on the mail machine and total calls were made on the inserter over the course of daysThere is no other service history on this equipmentBased upon the service history, this customer accepted the equipment for a year and had some issues surfaceThose issues were addressedThen, the customer used the equipment for another yearAs indicated by the attached service history, this customer admittedly did not place a service request to Pitney Bowes for a long time after their purchaseAll of the allegations in the complaint were denied todayThis is not a discontinued modelThe complaints at the point of sale in regarding sales rep statements was denied by the sales rep Randy P***, and the complaints claimed to be made by the service rep/s involved last October when we last serviced the account were also denied by both service reps Robert T [redacted] and Pete R***I interviewed the sales rep and the service reps todayI was, however, able to gain agreement to send a tech out to the site on tomorrow Tuesday afternoon 9-1-(after 2:30pm eastern time per [redacted] ’s request)We will make sure both the mail machine is fully functional as well as the machine in question ( [redacted] inserter)We do not know the current status of either machinePlus, if there are problem, we were never notified to be able to do anything about it [redacted] says the inserter jams every few pieces and we need to look at the sealer on the mail machineSince it’s been nearly a year since they have had us there to service the equipment, it could take multiple trips to resolve whatever might be wrongIf we are unable to resolve any issue with either machine, we will replace either one via Pitney Bowes’ Satisfaction Guarantee company policyI explained all of the above to the [redacted] today (8-31-2015).s We strive to give the best service possible for our clientsIn that effort, once the above-mentioned service is executed, I will follow up with [redacted] and [redacted] , as agreed upon, to confirm the working status of both machinesAt that point, if they still do not like the ***, I will engage the sales rep to offer another modelThis follow up will occur on Wednesday 9-2-Respectfully yours, Harrison S [redacted] Client Service Manager Global Client Care M + [redacted] F + [redacted] pitneybowes.com Pitney Bowes [redacted] ** *** ***

December 29, Revdex.com Serving Connecticut [redacted] *** [redacted] ***a, I am in receipt of Revdex.com [redacted] I am having a manager here within Pitney Bowes contact the client directly within business hours to address [redacted] concerns I am confident that together we can work towards a fair resolution Thank you My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

November 30, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] Cromwell, CT RE: Revdex.com [redacted] Dear MsSola, I am in receipt of Revdex.com The client is looking to receive the return kit for the equipmentWe show UPS confirmed delivery 1Z2E535VYW11/19/1:27p.m I have left a message for a return call from Matthew to verify receipt of package Upon the review of the account, Pitney Bowes is awaiting confirmation of delivery from Matthew Carmel Pitney Bowes strives to give the best customer service Once the equipment return is complete, the account cancellation will finalize Respectfully yours, Sandra Bunnell Summer Street Stamford CT [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meShould this issue not be resolved within days, as stated by the company, I will follow up with the Revdex.com.Thank you for your assistance in getting this issue resolved Sincerely, [redacted] ***

Hello [redacted] , please see the attached supporting lease documents Jan, To Revdex.com, Inc.Attn: [redacted] [redacted] ** *** Lease [redacted] RE: Revdex.com [redacted] Dear Ms***, In response to [redacted] *** rebuttal, our records indicate [redacted] signed both leasesAs you will see on the attached Customer Privilege Lease, the terms and conditions are clear Most entities have a Time and review process before signing and entering a new agreementThere are four invoicing quarters in the yearThe client states she was informed she was nearing the end of her lease, which is correctPer Pitney Bowes policy, our Sales Team reaches out to our clients up to year before the lease expires to see if there is interest in renewing or upgrading equipment within the last year of the active agreementThis is to assess our client’s needs but in no way implies there is early termination of the current agreement Also, this gives Pitney Bowes time to work with clients to provide the best equipment and gives clients time to get other price quotes so we can either price match the competition or give the client the cancelation information as the cancelation process can take up to days The client did not inquire the end of lease date before entering the new contract with a new vendorThere are no notes about price matching or end of lease date until after she signed with another vendor Payments were made and the machine was used multiple times, which validated the lease in If the client wishes to cancel, please pay the attached settlement offer before January 31, to settle the terms Respectfully, [redacted] Pitney Bowes Leasing Support [redacted] ###-###-#### [redacted] Cc: Pitney Bowes Office of the President

I have a lease contract with Pitney Bowes Per the requirement in my contract I discontinued service days prior to my lease expiring Since this time, I have had two invoices sent to me I am unable to talk with anyone on the phone to discuss the charges that have been assessed to my account I was on hold 40+ minutes the 1st time I called, the 2nd time and the 3rd time I was on hold an hour and then Pitney Bowes hung up I would like someone to contact me and get these charges taken care of as am not continuing service

Complaint: [redacted] I am rejecting this response because: As you can clearly see, there are no signatures on the documents sentThe only signed document here is the second leaseNo signed documentation has been provided for when the lease began Sincerely, [redacted] ***

May 8, Revdex.com Serving Connecticut [redacted] ***, Manager, Marketplace Operation [redacted] RE: Revdex.com # [redacted] [redacted] Dear Ms***, As previously stated, Pitney Bowes accept responsibility for the miscommunication from our Sales rep [redacted] stating that Mr [redacted] lease was about to expire I personally reached out to Mr [redacted] to apologize and let him know that we will resolve this to his satisfactionPitney Bowes is waiving the remaining terms of lease [redacted] for client satisfaction The processing time can take up to two billing cyclesOnce the leased charges have been waived, Mr [redacted] will be sent a box and pre-paid label to ship back the meter Thank you for bringing this to our attention again, the matter has been addressed internally with the rep and manager We value our relationship with Mr [redacted] and would very much like to do business with him again in the future and he is welcome to call me at any time on my cell number below Respectfully yours, [redacted] Director Inside Sales [redacted]

October 2, Revdex.com, Inc.Attn: [redacted] *** [redacted] RE: Revdex.com [redacted] Dear [redacted] I am in receipt of the Revdex.com complaint # [redacted] The client [redacted] wanted to cancel the lease without penalty claiming unauthorized signature because it was not approved by the board They are also not using the equipment and fell as though they have been over charged I spoke with [redacted] advising lease is valid and the reduced settlement would be $because they have been long time customers, I also gave the option of doing a customer sat discount and reducing the future payments to $ [redacted] stated they would only be willing to pay $to settle the leaseI will check with *** to see if we can settle at that amount, I will get with [redacted] Monday 11/3/with resolution Respectfully yours, [redacted] Retention Supervisor [redacted]