Pitney Bowes

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted] No this is not true about them sending us a letter stating that the lease was not up. I had someone call me from Pitney Bowes to renew our lease because it was up . And I stated to him that I wanted to speak with my doctors about this. Instead we chose to use another company because of Pitney Bowes poor billing system. So I tried to call, email etc to have someone tell me what to do with the machine. No response. It is still here. I can not get anyone to reply. This is not good service.

February 14, Revdex.com Dispute Resolution Department Atten: Paris Chaney South Turnpike Road Wallingford, CT Lessee: TRINITY FELLOWSHIP Lease Account: SCH Location: SE 67TH AVE, PORTLAND OR Revdex.com File # Dear MsChaney: Thank you for the opportunity to assist you regarding TRINITY FELLOWSHIP Lease Account It is my understanding that TRINITY FELLOWSHIP is disputing the validity and practicality of the lease Our records show TRINITY FELLOWSHIP entered into a month lease agreement that began 4-10- TRINITY FELLOWSHIP is best able to police their own employees with respect to who is authorized to enter into lease agreementsPitney Bowes Global Financial Services acted in good faith in entering this business relationship, and relied on representations made by TRINITY FELLOWSHIP employee as to their authority within the company Their payments and continued use of the equipment under the lease agreement further enforced the validity of the lease agreement Pitney Bowes Sales has worked with Pitney Bowes Global Financial Services to reduce the payments from $ to $for their lease in effort to have TRINITY FELLOWSHIP resume fulfilling their obligations for the remaining months Please find attached offer that has been presented to customer today for their acceptance and once we receive the signed proposal back, the billing adjustment will be processed We look forward to their continued business If we can be of any further assistance, please do not hesitate to contact us Respectfully, Lorna Russell 800-[redacted] [email protected] Technical Support lead Pitney Bowes Global Financial Services cc: Office of the President

November 16, Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant Berlin RdCromwell, CT [redacted] [redacted] [redacted] I am in receipt of Revdex.com [redacted] I have created case number [redacted] to have the following invoices credited back and the billing ceased moving forward I have also requested that once this is processed, the client be emailed in writing, the account is cancelled with no balance [redacted] -$ [redacted] 0-$ [redacted] -$ Total amount of credit PB is issuing is $ My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Complaint: [redacted] I am rejecting this response because: Date Sent: 9/28/7:39:PM Complaint: [redacted] I am rejecting this response because: I find it truly amazing that Pitney Bowes would even write that they were negotiating and communicating with [redacted] for a month and a half regarding the postage meter change.That is absolutely untrue When we switched meters, it was I that spoke to them about doing it It is clear to me that they do not have their records straight and because I am left tospeak to so many different people there, they do not have the story straight.I called Pitney Bowes this year after receiving an advertisement in the mail from them regarding their Mailstation Another office in our building has that particular model I went tosee it and decided it would be adequate for our company I called Pitney Bowes and was told that a new lease was signed in October of by [redacted] I told them that I am the contactand they explained that [redacted] was sent an email to sign the contract and the lease is until April of As far as the rate, we did not see a deduction as we have been paying $463.64a quarter I did call to inquire why it was more than they quoted back then and was told there is a "Value Max fee" added to the invoice which by the way was never explained until I inquiredabout it Pitney Bowes is definitely lacking in their documentation of communication At this point in time, we still wish to send back the postage meter back to Pitney Bowes.I thank you for your consideration in this matter.Sincerely, [redacted] Sincerely, [redacted]

July [redacted] Manager, Marketplace Operations Revdex.com Serving Connecticut [redacted] [redacted] *** Re: Revdex.com [redacted] Lease Account: [redacted] Dear Valued Customer: Thank you for inquiring about settlement of your obligation on your Leased Equipment Please note that the Lease is a non-cancelable agreement However, your satisfaction is important to us, and accordingly, we make the following settlement offer The current settlement of $1,is valid until 08/17/This settlement offer assumes that all of the Lease obligations will have been met at that time, including payment obligations, and your obligation to maintain the equipment in accordance with the terms of the lease Upon receipt of the Termination Amount: • You will receive an email notification within business days regarding the method of equipment return if Pitney Bowes has your email on file • Your Lease obligation will be satisfied The Leased equipment will remain the property of [redacted] *** Please send your check to: Attn: Customer Service Department [redacted] [redacted] ** [redacted] If you do not wish to exercise this option, kindly continue to pay your account as invoiced For additional questions regarding your lease account, please call [redacted] Sincerely, [redacted] Client Relations [redacted] ***

Revdex.com of CT RE: Revdex.com # North Carolina State Optometric Society Fayetteville St, Ste Raleigh, NC 27601- Dear MsShea, Pitney Bowes is in receipt of Revdex.com complaint # Pitney Bowes understand the frustration of the customer Lauren Godwin in regards to the cancelation of the Pitney Bowes agreement Pitney Bowes has talked to Lauren and offered to send a field service representative to train her associates in both January and February Pitney Bowes is still willing to set another service call in the system to have all associates trained on the mailing equipmentPitney Bowes has also offer Lauren a restructure to the lease, which is extending the lease a number of months to lower the quarterly payment, this option was declined by Lauren On 02-09- [redacted] on behalf of North Carolina State Optometric Society, signed a month lease contract with Pitney Bowes for the lease of a postage meter system and a document processing project management systemWhen the contract was signed all terms and conditions were agreed toWhile Pitney Bowes deeply regrets any perceived poor customer service, the lease contract is a binding contractPer the terms and conditions of the lease; “You may not cancel this Lease for any reasonAll payment obligations are unconditional” I have attached the contract as well as the terms and conditions Lauren Godwin has called Pitney Bowes multi times seeking to cancel the lease agreement and has been provided an Early Termination quote that spells out the exact dollar amount that would need to be paid to satisfy the terms and conditions of the agreementThis quote has been refused therefore Pitney Bowes is willing to reduce the amount from the original quote of $25,to $15,good until 6-21-2014, this reduced amount will be the final early termination offer for North Carolina State Optometric Society The payment can be mailed to the address listed below; once received the removal will be processed for the leased equipmentIf the early termination is not paid the lease will continue to bill Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide Excellent Customer Service Respectfully yours, Pitney Bowes Departure Team American Dr., Neenah WI ###-###-#### / [email protected] CcOffice of the President

October 2, Revdex.com, Inc Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, I am in receipt of the Revdex.com complaint # [redacted] The client *** [redacted] wanted to cancel the lease without penalty claiming unauthorized signature because he was out of the office at the time The Departure team spoke with *** on 10/15/and advised him of the settlement; they negotiated it down from $to $Although this is a valid lease he was upset and told them he was not going to pay I left a message for [redacted] advising lease is valid and the reduced settlement will be good until 11/15/14, I also stated his IP address is on the E signed document and he would not have had to be in the office to get his email Last refill was 10/6/and meter has been being used .I left the leasing number to call back and discuss Respectfully yours, [redacted] Retention Supervisor [redacted]

November 16, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] A [redacted] Dear MsSola, I am in receipt of Revdex.com [redacted] The client is looking for a credit of $due to over paymentThe client has been trying to get the credit since January and has contacted Pitney Bowes multiple calls Upon the review of the account, Pitney Bowes is crediting the client’s account back $When looking over the account, we did find the overpayment and will be crediting back the customer [redacted] should receive a credit back within daysPitney Bowes is sorry for the inconvenience Pitney Bowes strives to give the best customer service Respectfully yours, [redacted] [redacted]

Just had an online "Live Agent" chat to resolve an issue with my account, started at 12:32PM and after taking over minutes at times to respond, the agent ended the chat with no resolution or reason at 1:31PM(It wasn't that I wasn't responding, he hadn't said anything about lack of activity) An hour with NO helpKept asking me to confirm info and hold, confirm info and hold, asked to let him access my computer remotely, I agreed but it wouldn't work because of security settings on my work computer and then he logged me off, terrible service

[redacted] ***, Complaint and Inquiry Consultant [redacted] [redacted] Dear M [redacted] I am in receipt of Revdex.com [redacted] Our sales representative is contacting [redacted] for resolution within the next business hours My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

December 14, Revdex.com, IncAttn: [redacted] RE: Revdex.com # [redacted] Dear Ms***, Pitney Bowes is in receipt of the Revdex.com complaint # [redacted] filed by [redacted] of [redacted] After review on the account, we are closing this account with the collection agency [redacted] as well as our file here Actions PB took to resolve: · Reviewing the account, it appears the client is absolutely correct about never using the meter o Meter was ordered Janand was cancelled in Nov o Pitney Bowes notified the credit bureaus to delete the account Please accept my apology on behalf of Pitney Bowes for the difficulty [redacted] experienced in trying to close the accountPitney Bowes will use this experience to improve our processes and systems If you have any further questions please feel free to contact me directly Sincerely, Elaine W*** Pitney Bowes Recovery [redacted] ###-###-#### [redacted] Cc: Office of the President

Please see attached documents October 13, Revdex.com of CT RE: Revdex.com # [redacted] Dear Ms***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of [redacted] lease termination requests Lease number [redacted] - [redacted] termination was requested on 10/12/Please allow 10-business days to receive the return materials at [redacted] which will include a shipping box, pre-paid [redacted] label and unused funds instructions [redacted] may take the equipment to their local [redacted] office to return or have [redacted] come retrieve the equipment from their location for a fee, if they don’t have a [redacted] pick up account with themPlease be advised Pitney Bowes will not refund any fees assessed for the equipment to be picked up by *** Meter number ***- [redacted] does not reflect the unused funds being removed, please follow the below to remove funds: Connect your meter as you normally would when adding postage; using an analog phone line, PC Meter Connect or Communication DeviceFollow these steps to withdraw postage funds from your meter: Press Funds to view the funds available on your meter Press Menu Scroll and select Change Setup? Press Yes Scroll and select Remove funds from meter? Press Enter/ Yes Your meter will connect and indicate the amount of funds transferred from the meter back to your PBP account Press Clear/Back and your meter will display that is has been taken out of serviceThis indicates there is no money left on the meter, and it can now be packed and shipped back to Pitney Bowes Follow these steps to confirm that funds were transferred: Press Menu Scroll until you see the option, Select a Report? Scroll and select Print Funds Report? When prompted, insert an envelope or tape sheet into your meter to print the reportYour available funds should be $Follow the prompts to return to the Main screen Please allow hours for the funds to apply to Purchase Power account number [redacted] which has a current balance due of $If payment has been submitted, the unused funds will provide a credit and a refund can be requested via the below form: [redacted] If no payment has been made, the credit will apply to the balance and [redacted] will be responsible for the balancePitney Bowes has attached all Purchase Power statements from January to present Lease number [redacted] termination was requested on 10/12/Please allow 10-business days to receive the return materials at [redacted] which will include a shipping box, pre-paid [redacted] label and unused funds instructions [redacted] may take the equipment to their local [redacted] office to return or have [redacted] come retrieve the equipment from their location for a fee, if they don’t have a [redacted] pick up account with themPlease be advised Pitney Bowes will not refund any fees assessed for the equipment to be picked up by ***Meter number ***- [redacted] transferred the unused funds on 8/19/for $to Purchase Power account number [redacted] Purchase Power account number [redacted] currently has a credit balance of $At this time [redacted] may request a refund in the amount of $by completing the form below: [redacted] Lease number [redacted] - [redacted] termination was requested on 9/1/Per the attached [redacted] tracking number, the return materials were delivered to [redacted] signed by KelaPer Pitney Bowes policy, clients have days to return the equipment at which time if the equipment is not returned rental billing commencesPitney Bowes cannot lease or rent this equipment to other clients therefore the meter is billed until it is returnedI’ve credited rental invoice number [redacted] dated 10/12/for $for customer satisfactionPlease allow business days for the credit to apply to Purchase Power account number [redacted] at that time All My Children Daycare may request a refund in the amount of $by completing the form below: [redacted] Lease number [redacted] -termination was requested on 9/1/Per the attached [redacted] tracking number, the return materials were delivered to [redacted] signed by MosesPer Pitney Bowes policy, clients have days to return the equipment at which time if the equipment is not returned rental billing commencesPitney Bowes cannot lease or rent this equipment to other clients therefore the meter is billed until it is returnedI’ve credited rental invoice number [redacted] dated 10/12/for $for customer satisfactionPlease allow business days for the credit to apply to Purchase Power account number [redacted] I’ve waived the October Purchase Power late fee for $and finance charge for $Purchase Power account number [redacted] will have a balance owed after the rental invoice is completed of $Pitney Bowes will not be waiving fees any additional feesPitney Bowes has attached all Purchase Power statements from January to present Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, Jamie W [redacted] Case Manager, Client Experience T + [redacted] Pitney Bowes [redacted] ** ***

[redacted] ***, Complaint and Inquiry Consultant [redacted] I am in receipt of Revdex.com [redacted] We are applying the misapplied payment in the amount of $from purchase power to the lease invoice number [redacted] and having the calls for payment ceased Per customer satisfaction we are crediting back the late fees Invoice number [redacted] -$Invoice number [redacted] -$ Total to be credited back in late fees total $ In the future to ensure funds are applied to the correct account, it is imperative the client indicate the account number the funds are to be applied to on the check My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Complaint: [redacted] I am rejecting this response because:I did contact Pitney Bowes by responding to the email after they sent a "settlement" on 5/22/to me of $ [redacted] due 6/22/ I can send a copy of this letterI had no response besides bills with late chargesI then contacted [redacted] then the [redacted] which both advised me not to pay any further bills as Pitney Bowe's "lease" never had any dates from them to let me know that the "lease" was not actually up for another year when their "sales" person [redacted] duped me into signing this "lease" When I called in 2012, I did dispute the "lease" I signed to [redacted] at Pitney Bowes but was told there was nothing further I could do Why would they help me when they already had me "trapped" I do not agree that I owe another dime to this company I signed the month "lease" 8/1/and months later, I have fulfilled my obligation I have been advised by [redacted] and the [redacted] that printed "leases" without printed dates are illegal by any company Sincerely, [redacted]

Good afternoon, I am writing to inquire about a complaint I filed on June 11th agains Pitney Bowes (ID # [redacted] ) I understand that in general, the Revdex.com waits to hear from the company before contacting the one initiating the complaint Because we are a new Department of Education high school who heavily depends on postage for school mailings, we need this matter resolved as soon as possible This year our school only consists of 9th grade students but come September, we have a new group of students coming in which will require additional mailings Currently, our postage balance is low and because or issue with Pitney Bowes is due to our payments for postage NOT being applied to our account, we do not want to submit any more money to them Any assistance would be greatly appreciated Thanks for your time!

July 17,

Revdex.com of CT [redacted] RE: Revdex.com [redacted] In response to Revdex.com [redacted] , please see the attached email to client along with the settlement [redacted] Sent: Tuesday, February 09, 8:AM [redacted] Subject: RE: [redacted] Good morning [redacted] : In response to your return email, please accept the following: A signed name change document must be received as the lease is a contract As such, any changes (amendments) to the original contract must be documented and authorized in writing The meter number located at [redacted] The name change documents were sent via email to [redacted] [redacted] There will be no letter stating your obligation has been fulfilled with [redacted] *** Once notice of the settlement payment being received, a pick up is requested and sent to the district for scheduling Either a box/label will be sent to you to package up the equipment or the district will send someone out to retrieve the equipment This usually occurs within days I have attached an invoice that you may include with your settlement check I am also attaching the most current Purchase Power statement that will need to be paid in full so that account may be closed as well Please let me know if I may be of further assistance ? [redacted] , Collections Supervisor-Vendor Management [redacted] ***, U.SMailing Solutions [redacted] Neenah, WI O: ###-###-#### or ###-###-#### | M: ###-###-#### | [redacted] Every connection is a new opportunity™ Please consider the environment before printing or forwarding this emailIf you do print this email, please recycle the paper This email message may contain confidential, proprietary and/or privileged informationIt is intended only for the use of the intended recipient(s)If you have received it in error, please immediately advise the sender by reply email and then delete this email messageAny disclosure, copying, distribution or use of the information contained in this email message to or by anyone other than the intended recipient is strictly prohibitedAny views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of the Company

Hello Ms***, I apologize for the oversight as this Revdex.com was resolved on 8/and the client was advised of the outcome however; I inadvertently forgot to send the business response Please accept my apology, Sincerely, [redacted] Client Advocate Office of the President Pitney Bowes August 12, Revdex.com Serving [redacted] Attn: [redacted] RE: Revdex.com # [redacted] [redacted] *** [redacted] Dear Ms***, Pitney Bowes is in receipt of Revdex.com letter for complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] regarding the duplicate payment for the equipment return fee In reviewing the account I do show that the client has sent several emails to Pitney Bowes attempting to get a refund for a duplicate payment made for the return equipment pick up fee in the amount of $without resolutionWe apologize for the experience Mr [redacted] had with Pitney BowesI contacted Mr [redacted] and requested copies of the checks that were paid to Pitney BowesThese were provided by the clientThe checks were sent to our AR group who assured me a refund check will be cut for $on 08-17-I did email the client to inform them of the refund check Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, [redacted] Case Manager, Client Experience T + [redacted] Pitney Bowes [redacted] ** ***

I am amazed they are still in business! Our year contract is finally up, and in that time we have not yet had a correct bill It takes 2-hours to go through it with their "customer service" only to find that it is completely wrong and they will rebill We never get a rebill, just a notice of past-due, different amount, with no explanation The terms of the contract were never lived up to