Pitney Bowes

Complaint: [redacted] I am rejecting this response because: I would like to know why Pitney Bowes has a long and continued history of billing errors with our account? I would like to know how Pitney Bowes determined that: "There is a credit of $on the clients account and we will be issuing a refund to the client I am sorry for any inconvenience this has caused." Is this correct? I would like to know how Pitney Bowes strives for customer excellence when it has been impossible to contact any one person at Pitney Bowes via a phone call? I had to contact the Revdex.com in order to elicit any kind of response I would like to know how Pitney Bowes will handle our account in the future and ensure we will no longer be erroneously billed? Sincerely, [redacted]

Hello [redacted] , This Revdex.com was inadvertently posted to the wrong Revdex.com Friday eveningI am not sure which Revdex.com number it posted to but it posted at 4:and there were about attachments Please do not send to the wrong client I am so sorry for the confusion and I appreciate your help Best regards, [redacted] October 3, Revdex.com Dispute Resolution Department Atten: [redacted] ** [redacted] Company: [redacted] Lease: [redacted] Equip Location: [redacted] *** [redacted] [redacted] Revdex.com Number: [redacted] Dear Ms***, This letter is in response to your recent termination request regarding this lease agreement Per review of this lease account, the contract balance is $ 1,which is the open balance, plus remaining contractual payments and a termination return fee for equipment shipping On 6/12/13, Pitney Bowes received the attached letter that [redacted] agreed to continue lease through June after previous settlements were declined Based on the excellent history of their lease account, we can offer non-negotiable courtesy reduction The lowest pay-off for this lease is $ This quote is valid till 11-3- If [redacted] wishes to accept this settlement, payment should be mailed to the following address: [redacted] [redacted] Please review and advise of any questions I can assist over the phone with payment to settle by check or credit card Once funds have been received, we will issue the account termination and initiate the return authorization for the equipment from the location Please contact me with any questions or concerns at ###-###-#### Respectfully, [redacted] Technical Support Lead Pitney Bowes Global Financial Services cc: Pitney Bowes Office of the President Office

Complaint: [redacted] I am rejecting this response because: Our owner is working on transferring our leased meter machine to her husbands business, of which he currently has a month-to-month meter he will cancel immediately. He will not be renewing any rental or lease after this transferred meter lease ends on 3/30/2017. Sincerely, [redacted] ***

Please see attachment Sincerely, Tatum W [redacted] Customer Advocate [redacted] Pitneybowes.com Pitney BowesNAtlantic Ave Suite Spokane, WA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to point out that I was shipping a package, not an envelope Also, PB needs to view the current information on the [redacted] site and not rely on PB's own (and incorrect) web linksThose links go to cached [redacted] sites that are not longer active Of course, I had hoped that PB would refund the postage, but through the absence of any statement, I assume that PB declines to do soI am certainly not going to spend $to pursue $for a Pyrrhic victory Sincerely, [redacted] ***

Revdex.com of CT, Inc Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, I am in receipt of complaint ID [redacted] Ms [redacted] requests confirmation of the cancellation for the lease agreement between [redacted] and Pitney Bowes The aforementioned agreement was lease to own; meaning once the lease expired the client would own the scale, base, etcand rent the meter onlyA copy of this agreement and the corresponding terms and conditions are attachedPer the terms of the agreement, upon expiration the lease automatically terminated and rental billing for the meter commencedThe lease termination became effective 11/02/however notification of the request for account cancellation was not received at that time Since Pitney Bowes was not notified of the client’s request to discontinue service, rental billing commenced on 4/03/for the period of 01/01/to 03/31/The meter was received in December however; return of equipment does not constitute cancellation of the account Based on the above, the rental invoicing is valid but will be removed from the account along with any future billingThis decision is based on a previous communication regarding cancellation of the rental was received on 4/2/14, which predates invoice numbers [redacted] for the equipment rental Thank you for bringing the matter to Pitney Bowes attentionWe are happy to explain the lease cancellation process and provide a viable resolution Respectfully yours, [redacted] Customer Relations Agent [redacted] Cc: Office of the President

May14, Revdex.com Serving Connecticut Attn: [redacted] RE: Revdex.com # [redacted] [redacted] [redacted] Dear Ms***, Pitney Bowes is in receipt of Revdex.com rejection letter for complaint # [redacted] from [redacted] regarding the continuation of the rental billing Although the rental bill is valid, Pitney Bowes cancelled invoice [redacted] on 5/11/as a courtesy for the period covering 03-01-to 03-31-The balance owing is now $Additionally, there is a credit on your [redacted] account [redacted] for $ To obtain a refund the client will need to request this using the attached link: [redacted] Please contact me at the number or email below if you have any questions Best regards, [redacted] Case Manager, Client Experience T + [redacted] [redacted] ** ***

Pitney Bowes has been extremely difficult to deal with regarding the return of a leased postage machine I will absolutely never deal with them again and I encourage others to look at all different options available to you before even considering Pitney Bowes Their right hand does NOT know what their left hand is doing, and even when I talk with someone about what is supposed to happen next, that's not what happens next For example, since the only way to return a leased postage machine is to have Pitney Bowes send you a box, I requested the box at the expiration of my lease term It took them two months to send the box (when they promised I would have it in days and then I had to call again), during which time they continued to bill me for the machine I called to complain about those charges, and I was told that they would be removed, but I continue to get mailed and emailed billings demanding payment I've spent far more time dealing with this company than the convenience of having their machine in my business for the year contract term Even if I have to go to the post office every day to buy stamps, I will NEVER use this company again for any service

March 9, Revdex.com, Inc Attn: [redacted] [redacted] RE: Revdex.com [redacted] Dear Ms***, I am in receipt of [redacted] Revdex.com complaint # [redacted] [redacted] was upset about a billing issue that he was told had been resolved previouslyHe was also upset about long hold times, and that the issue couldn’t be resolved online via email I have adjusted the price of the meter to the amount that was discussed on 12/11/which didn’t take affect due to an agent mistake I have since made the agent aware of this issue The clients email was received on 3/6/2015, but didn’t specify what the issue was clearly enough, so the Pitney Bowes agent sent a follow up email for clarification There is no further information regarding this issue Below is the email I sent the client, per their request, to confirm the billing has been adjusted and will be correct going forwardI have provided my contact information in case of further questions or concerns [redacted] will receive a corrected bill within the next 2-weeks, and can disregard the current invoice in the meantime Respectfully yours, [redacted] Retention Team Lead [redacted] From: [redacted] Sent: Monday, March 09, 7:PM To: [redacted] Subject: Revdex.com [redacted] regarding Pitney Bowes acct # [redacted] Good Afternoon [redacted] , I have received your Revdex.com complaint, and I apologize for the issues Your comments are important and of extreme value as we continue to make process improvements I have corrected the price on your account to the amount of $19.95/month for one year which was agreed to on 12/11/ Below I have outline this pricing structure in full: Product: [redacted] Customer Account Number: [redacted] Effective Date: 01/01/ New Rate: $19.95/m for the first year and $22.95/m for the 2nd year Resets: Unlimited Free Resets Reset Fee: $0.00/each *The cost of postage and supplies are not included in this amount and are additional Please feel free to contact myself directly if you have any further questions or concerns Thank you for your valued business, and have a wonderful week! Best Regards, [redacted] Team Sales Lead Client Relations T + [redacted] F + [redacted] pitneybowes.com Pitney Bowes [redacted] ***

Revdex.com: Thank you for your assistance I was never able to get an answer about the amount they were charging or why I have reviewed the response made by the business in reference to complaint ID [redacted] 4, and find that this resolution is CONDITIONALLY satisfactory to meIF they indeed to not contact me again I say this because I received another robot phone call today However Sincerely, [redacted]

Hello [redacted] , This Revdex.com was inadvertently posted to the wrong Revdex.com Friday eveningI am not sure which Revdex.com number it posted to but it posted at 4:and there were about attachments Please do not send to the wrong client I am so sorry for the confusion and I appreciate your help Best regards, [redacted] October 3, Revdex.com Dispute Resolution Department Atten: [redacted] ** [redacted] Company: [redacted] Lease: [redacted] Equip Location: [redacted] *** [redacted] [redacted] Revdex.com Number: [redacted] Dear Ms***, This letter is in response to your recent termination request regarding this lease agreement Per review of this lease account, the contract balance is $ 1,which is the open balance, plus remaining contractual payments and a termination return fee for equipment shipping On 6/12/13, Pitney Bowes received the attached letter that [redacted] agreed to continue lease through June after previous settlements were declined Based on the excellent history of their lease account, we can offer non-negotiable courtesy reduction The lowest pay-off for this lease is $ This quote is valid till 11-3- If [redacted] wishes to accept this settlement, payment should be mailed to the following address: [redacted] [redacted] Please review and advise of any questions I can assist over the phone with payment to settle by check or credit card Once funds have been received, we will issue the account termination and initiate the return authorization for the equipment from the location Please contact me with any questions or concerns at ###-###-#### Respectfully, [redacted] Technical Support Lead Pitney Bowes Global Financial Services cc: Pitney Bowes Office of the President Office

[redacted] [redacted] [redacted] On 10/10/2016, we had spoken with the client and had informed her we would send a complimentary ink cartridge I have reopened case and escalated to have the complimentary ink cartridge resent We have initially sent it tracking number is [redacted] , but upon researching I had learned it was not delivered because the UPS states they cannot deliver to a PO BOX I have re-opened case number and am having the complimentary ink cartridge resent ASAP to the physical location Due to the inconvenience for the meter not working, I am crediting back the following: Invoice number 3301128480-$Late fee-------------------------- $Late fee-------------------------- $Finance fee---------------------- $ Total amount Pitney Bowes is crediting is $ My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Date 9-10- [redacted] Manager, Marketplace Operations Revdex.com Serving Connecticut [redacted] [redacted] RE: Response to Client Rejection to Revdex.com [redacted] Dear [redacted] ***, In response to the client’s rejection to Pitney Bowes not addressing their concerns regarding the [redacted] inserter productWe believe that we have responded and acted upon the client complaint to resolve the product issues driving the concerns relating to their [redacted] inserterOverall conclusion, based upon the facts, Pitney Bowes has not misrepresented either the product or its overall operational capabilities or the support offered by service The facts are as follows: • The electronic service history indicates that the [redacted] was installed in October of • The client placed service requests during October and November of The combined total was • No other service requests have been submitted by the client in • There were no other communications between the client and service during the time frames defined • Some communication towards product and payment settlement with 3rd party representation ( [redacted] -contact made April and May of 2015)Also, in the April and May time frame the client communicated with PB recovery agent [redacted] , which was a result of the client not meeting their lease payment commitmentThrough this process, as mentioned, service was never contacted about any issues • On 9/1/a Customer Service Representative was dispatched to the client’s location based upon an agreement between Harrison S [redacted] and the clientDuring this visit we believe we addressed any and all issues with the machinesTo further ensure our repair was percent complete we set up a follappointment for the next time they required use of the machine, which was for 09-03-This too was agreed upon by the client [redacted] , on 9/2/2015, due to his disagreement with our response to the Revdex.com on 8/31/cancelled our follow up, because he now needed input from [redacted] before moving forward The suggested Pitney Bowes’ compromise is as follows: • Again offer the client a scheduled date for the follow up service as we believe the client will observe we have corrected the issues • After having my discussion with [redacted] on 9/2/2015, it is my belief that the client is unhappy with this model/design even if/when it’s fully functional • Once confirmed that the [redacted] is fully functional, we then propose an upgrade to a model ***This model is more ideal to the client’s expectations • Next step is to have sales representation propose the pricing for the ***To move forward a settlement would need to be reached on the past due amounts on lease [redacted] , schedule of $and on schedule of $ Note: The lease has already been cancelled on the [redacted] due to non-paymentIn order to get an upgrade model, payment is needed on these past due balances Our Recovery Team is fine with sales becoming involved to resolve the leasing issuesThe Recovery Team can have the assigned agency (***) close the lease as placed in errorHowever, the client will have to pay [redacted] the remaining balance due on the purchase power account as those charges are valid We strive to give the best service possible for our clientsIn that effort, once the above-mentioned payments are received, our sales team will offer follow up quoting of an upgrade model with [redacted] and [redacted] Furthermore, if the [redacted] doesn’t function as sold the unit will be replaced at no cost In conclusion, the client must provide Pitney Bowes the opportunity to repair the unit and or replace if it doesn’t function as soldAnd, if this isn’t the model of machine they want our sales team will work with them to upgrade what they have currently Respectfully yours, Harrison S [redacted] Client Service Manager Global Client Care M + [redacted] F + [redacted] pitneybowes.com Pitney Bowes [redacted] ** *** ***

July

November 29, Revdex.com Serving Connecticut [redacted] RE: Revdex.com [redacted] [redacted] Dear Ms***, I am in receipt of Revdex.com [redacted] I have created an account with the new information provided on the company name change form as indicated I left Mr [redacted] a voicemail message indicating this, but wanted to speak with him regarding the new account change Due to recent system upgrades we are in the process of updating our IVR and website; however, I did leave a phone number where Mr [redacted] can reach us directly here at the Office of the President regarding this Our phone number is ###-###-####Thank you My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, Tan [redacted] Customer Advocate Office of the President

[redacted] *** [redacted] ***a, I am in receipt of Revdex.com [redacted] I am having a manager here within Pitney Bowes contact the client directly within business hours to address [redacted] concerns I am confident that together we can work towards a fair resolution Thank you My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

October 6, Revdex.com, Inc Attn: [redacted] RE: Revdex.com Dear [redacted] ***, I am in receipt of the Revdex.com Complaint # [redacted] Pitney Bowes received a letter from the customer June 4, The client explained that they are a charitable, non- profit organization, and had to reduce the number of paper mailings As a result, the company no longer required the postage meter The customer’s lease # [redacted] is active and covers the period from June 1, to Dec 1, 2018.As per Pitney Bowes process, a balance of payment invoice is issued when a customer requests early termination of their contract There was a delay in addressing the client’s needsPitney Bowes sincerely apologizes for not addressing the client’s concerns in a timely mannerThis delay was discussed with the agent in our Customer Loyalty Department Coaching and training has been provided to prevent this from reoccurring in the future On July 10, 2014, a balance of payment invoice # [redacted] was issued in the amount of $6,A senior collection agent has been unable to reach the client directly to negotiate a settlement for payment To date, the client has been unresponsive to the agent’s callsWhen the client responds to the agent, Pitney Bowes will be happy to negotiate a reasonable settlement Once the final payment is received, the Customer Loyalty Team will arrange to pick up the equipment and terminate the lease Any funds remaining in the meter will be refunded within 6-weeks of receipt of equipment Pitney Bowes is eager to work with the client to resolve this issue I would like to thank the client for bringing this matter to our attention, as it helps in making process improvements Respectfully Yours, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Date Sent: 3/24/10:18:AM Complaint: [redacted] I am rejecting this response because:As you can clearly see, there are no signatures on the documents sentThe only signed document here is the second leaseNo signed documentation has been provided for when the lease began Sincerely, [redacted] Sincerely, [redacted] ***