Pitney Bowes

Complaint: [redacted] I am rejecting this response because:The response from Pitney Bowes whitewashes the entire incident, and fails to address the problems and harassment that I and my staff encountered as we tried to resolve the issue To begin with, I have been a faithful customer, paying the quarterly fees on schedule for over years, in spite of numerous equipment problems along the way I am not one to make trouble, and avoid confrontations like this one if possible.This confrontation with Pitney Bowes was a completely unacceptable series of encounters for which they have refused to take any responsibility for I and my staff (mostly myself) spent several hours and numerous exasperating phone calls trying to resolve the problem To begin with, PB misalocated a payment that I sent them in December 2014, accusing me of non-payment, and freezing out our attempts to get a replacement tape to use the meter It took almost a week for us to discover that this was the case, when the requested tape did not arrive Next, it took several phone calls with very rude and disrespectful reps, and an email from by bank to PB before they would even acknowledge that the payment had indeed been sent and received by them Then we were told that it would not be until the following week that the payment would be properly applied and the tape sent outThis would have resulted in weeks without the use of the postage meter, after all of the rudeness and harassment that they could dish out I had to purchase stamps from the post office to get our mail (a huge pile by then) posted and sent Contrary to what the incompetent rep had told us, the tape arrived the next day, after I had already decided to end my relationship with PB We sent the tape back.PB breached their agreement with me at numerous levels They were incompetent in applying my payment in the wrong account Their service reps were completely incompetent and extremely rude, providing inaccurate information and thwarted our efforts to resolve our problem My business was deprived of the use of the postage meter for over a week and we were told it would be another week before we could use it, all due to the incredible incompetence of the reps on the phone The resolution that they now propose, paying them over $1000., is absurd and exceeds what I would pay if I continued to pay the contract They need to cut me loose without any payment, and I will accept nothing short of that.This company is reprehensible, and continue to respond as though their behavior is 'business as usual', and is somehow OK Well, it is not, and they can not possibly expect me to continue to do business with them under these circumstances They should not further profit by being paid a buy-out by me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:We cannot except the response until all the fees have been settledWe are aware that it may take 30-days for the late fees/overage fees to be waived but since this matter has taken so long to resolve we are hesitant to close the complaint until everything is fully settled.We did note that the original amount of $which had been processed but never applied to our [redacted] account has been credited to our account as of 11-30- Sincerely, [redacted]

Settlement offer attached August 25, To Revdex.com, Inc Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, I am in receipt of the Revdex.com response by [redacted] ***, DBA Family Behavioral Health Lease [redacted] is valid as previously mentioned in Pitney Bowes response letter dated July 17, The client indicates that the owners are working on transferring the meter to another business “I am rejecting this response because: Our owner is working on transferring our leased meter machine to her husband’s business, of which he currently has a month-to-month meter he will cancel immediately He will not be renewing any rental or lease after this transferred meter lease ends on 3/30/2017.” Sincerely, [redacted] For this reason, I have attached the assignment & assumption paperwork that needs to be completed for that to happenIn addition, Pitney Bowes has provided a reduced non-negotiable settlement offer of $valid until 9/25/ If you do not wish to exercise these options, kindly continue to pay your account as invoiced to fulfill the terms of the lease agreement Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner Kind regards, Martha C [redacted] Sales Administration Manager [redacted] Pitney Bowes [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Going forward, I would suggest they discontinue the practice of mailing invoices out a week after the invoice is processed, and discontinue the practice of holding and not posting a received check payment until after the due date Sincerely, [redacted]

It is impossible to contact Pitney Bowes regarding any matter dealing with their equipmentOne is repeatedly told to call back later or put on hold forever with no one picking up I would not recommend leasing anything from them if one needs at any time to speak to someone in customer service

Complaint: [redacted] I am rejecting this response because: The original offer from PB stated that there will be no cost for signing up with them as they will give $in free postage to pay for the $monthly feeAccordingly, any remaining postage in the meter becomes the property of customer and should be refunded at the conclusion of the contract or the whole contract is void and no rental fee is due if they want to take back the postage that they have already given.Sincerely, [redacted] ***

March 31, Revdex.com Serving Connecticut Attn: [redacted] Berlin Rd Cromwell, CT RE: Revdex.com # [redacted] Dear [redacted] Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the client, [redacted] ***, in regard to the status of the account In reviewing the account I do show the Lease Contract for the meter has been fulfilled and the cancellation and meter return information has been sent I also see the Purchase Power account has a zero balance and has been closed Pitney Bowes appreciates all of your information and feedbackThis assists us in educating our staff to ensure we provide excellent Customer ServicePitney Bowes does apologize for the frustration the cancellation process has caused Respectfully yours, Robert P [redacted] Case Manager, Client Experience T + ###-###-#### [redacted] pitneybowes.com Pitney Bowes American Drive Neenah, WI

March 22, 2016, To Revdex.com, Inc.Attn: [redacted] South Turnpike RoadWallingford, CT RE: Revdex.com [redacted] Dear [redacted] I am in receipt of the Revdex.com filed by [redacted] I called to speak with [redacted] however I spoke with [redacted] and I was told that [redacted] was unavailable and that he (***) was the one that filed the complaintHe stated he was very happy with the product and loved it, however it was very difficult to get in touch with someone when the meter went down, or needed serviceHe stated they just received a new meter and hesitated to use it, however had to for business needs, as he wanted to know what it would cost to terminate his leaseThey were given a settlement quote of $I offered him a reduced settlement offer of $ I then explained that I understood his frustration with a meter not working, and even a minute phone call to service could be a huge inconvenience in daily business operationsI offered my direct contact information, and assured the client that if he contacted me directly, I would assist in getting him the help he needed for any of his Pitney Bowes needsAdditionally, I offered $in free postage for the inconvenience [redacted] was very happy with my offers and was heading into a meeting with his colleagues to discuss the Pitney Bowes account I am confident the client will continue the relationship with Pitney Bowes We value their business and look forward to addressing their needs in a timely manner Kind regards, Mauricea P [redacted] Retention Support NAtlantic Spokane WA [redacted]

I have been trying to cancel my service with this company for months and they are still charging me fees and never do what they say they will do to help meI have called times now and each time there is a minimum 30-minute wait to speak to someone and when I do reach someone they lie and tell me they will help me close my account but they do notI feel that this company is scamming me and I do not understand how they have a good Revdex.com rating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, PENDING a conversation via phone with Tricia L*** Sincerely, [redacted]

July 22, Revdex.com of [redacted] ***, Manager, Marketplace Operations Revdex.com Serving [redacted] In Regards To: Revdex.com [redacted] [redacted] [redacted] Dear MsBetts, I have received your Revdex.com Complaint #and reviewed your service recordsThese records indicate that you placed your original service call via our website on July 14th at 1:AM, and were provided Service Reference #3-You were provided with an appointment time of July 16th, AM to PM On July 14th, at 10:AM you called into our Product Support center and requested an earlier appointmentAfter the agent reviewed the availability, you were given a new appointment date of July 15th, AM to PM Your call was rescheduled due to unforeseen circumstances, and was moved from July 15th, back to the original appointment on July 16thAccording to our records, no one called you to notify you of this change I assume full responsibility for this lapse in communication, and will personally ensure that the matter has been addressed with all those involved I have also reviewed the last months of your service history and found the following; • SR #3-was created July 13th and cancelled on July 14th • SR #3-was created on July 2nd and cancelled the same day • SR #3-was created on February 25th and completed on February 27th We have taken steps to assure this does not happen again by coaching our agents on proper call procedures as well as timely communication regarding appointment changes Pitney Bowes strives to provide you, our client, with the best service experience possibleWe value your feedback, and the information you have provided will help us to continue to improve our service processes Thank you for bringing the situation to our attention, and allowing us the opportunity to rectify the matterDo not hesitate to contact us if you have further questions or concerns Respectfully yours, Mirza Alagic NAtlantic Spokane, WA 1-888-444-ext [email protected]

[redacted] ***, Complaint and Inquiry Consultant [redacted] ** [redacted] RE: Revdex.com [redacted] R [redacted] Dear M [redacted] I am in receipt of Revdex.com [redacted] The client is looking to close the Purchase Power Credit Account with us and avoid additional charges Upon the review of the account, Pitney Bowes is crediting charges totaling $to reduce the out-of-pocket costs for the account The remaining balance due is $for outstanding postage paid by Pitney Bowes Incon the client’s behalfThese funds were borrowed to refill the meter between the dates of January 6, thru April 5, Pitney Bowes strives to give the best customer service Once the payment has been received, the account will successfully close without additional charges Respectfully yours, [redacted] [redacted] Stamford CT [redacted]

March 15, Revdex.com of CT Attn: [redacted] RE: [redacted] Dear Ms***, In response to Revdex.com [redacted] , Mr [redacted] contacted us on 2/10/to return the supply he purchased because he changed his mind and he was provided the return authorization on that day The system is documented that the supplies were received back on 2/18/ The credit was issued back to his credit card on 2/26/in the amount of $ The whole return process including any credit adjustments is 30-days and this did fall within the SLA guidelines It may be that he was not informed of the time frame when he called to set up the return I called Mr [redacted] today and did confirm with him that he received the credit back on his credit card I let him know the return process time frame is typically 30-days and this did fall within policy, but did apologize if he was not informed of this initially He said no further assistance was needed Regards, Tracy A [redacted] Supply Line Client Support Manager Mailing Solutions, North America [redacted] pitneybowes.com Pitney Bowes [redacted] ***

Complaint: [redacted] I am rejecting this response because: Invoice # [redacted] for $ordered on 01/30/2015, order shipped via [redacted] tracking [redacted] ( was refunded because the cartridge was sent back in original packaging ) see below :Account Number: [redacted] Service Request Number: [redacted] Invoice Information (Invoice Number, Date, Amount): Dear Valued Customer,The above invoice(s) has been cancelled because we have received your returned suppliesAdjustments to your account may take30- days.For your convenience, Pitney Bowes offers online services Through www.pb.com you can now create a My Account profile, which allows you to make payments, place requests for service, request address changes, manage postage funds, and much more All you need is your billing account number to get started!We appreciate your business and look forward to our continued relationshipThank you,Pitney BowesWe have no issues with paying the invoices that we received in a timely fashion, I care little regarding an error on the company's behalf as that is not our issue to deal with, that is theirsI will ask my boss to pay for the invoice for supplies, but we will not pay for the It incurred no late fees, we have no reason to believe that we owe it as we never once received an invoice for it, not by fax or e-mailAnd for the record, we don't order supplies offline, we have always called to order Sincerely, [redacted]

Tell us why here April 28th, Revdex.com Serving Connecticut [redacted] RE: Revdex.com [redacted] Dear [redacted] I am Courtney P [redacted] previous Director at Pitney BowesI am responding to the complaint ID [redacted] filed by [redacted] regarding signing a lease with Courtney P [redacted] as their Account Manager at Pitney Bowes In the complaint it is outlined that [redacted] Investment services was solicited by Courtney P [redacted] regarding a new product that was being offeredAfter going online, [redacted] Investment Services requested to obtain the online offer that includes a free trial and postage coupons Online Free trial offers are inclusive to new customers only, as outlined on the online offers: [redacted] Investment Services has been a valued client of Pitney Bowes with their current K7M0/DMequipment for several years April 28th, 11:45AM, I have left a message for Cameo to call me direct to further discussNo response at this time I am happy to discuss in further detail the current offers available for current clients and resolution to the late fees applied Pitney Bowes strives to give the best customer service and adopts a Client win culture Respectfully yours, Trisha L [redacted] Inside Sales Director [redacted] Pitney Bowes N Atlantic, Suite Spokane, WA

Complaint: [redacted] I am rejecting this response because: I was not given the option to restructure the lease, per their claimI will be writing to Congressmen, the Congressional Small House Business Committee and the [redacted] because this company relies on [redacted] infrastructure, is obviously authorized to provide access to [redacted] by the [redacted] , but their policies clearly do not support the administrations goals of small business development.Additionally, despite the claims from Pitney Bowes in their response in which they said they attempted to contact me several times, which they did, the representative from the office of the president of Pitney Bowes did not leave a phone number so I could return the callI'm in meetings all day, so the calls came at times when I could not answer my phoneTwo claims are essentially falseThe claim of contact is true, but without a return phone number, the effort was clearly hollowSecondly, no one spoke with and there's no email with written proof of information regarding the option to restructure the leaseIf this is valid, the information can be sent via email to the email on the account of the businessMeanwhile, I'll continue my letter writing because this is an affront the efforts of small business development in the United States, using assets of U.Sgovernment infrastructure Sincerely, [redacted] **

July 3, Calibri;">Revdex.com, Inc.Attn: [redacted] Sudden Arrythmia Death Syndrome Foundation [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, I have received the Revdex.com complaint [redacted] and would like to respond to the situation described in our client’s, Sudden Arrhythmia Death Syndromes, letter to you After looking into the recent service history, I see the following transactions have occurred: · On June 20th, a preventative maintenance call was performed by a Pitney Bowes Field Service Representative The technician noticed the client had been using the incorrect ink which can cause print issues with the meter The technician replaced the print head and ink tank for preventative maintenance · On Wednesday, June 25th, the client, [redacted] ***, called to state that the meter would not print postage and it had cost them $in postage A Pitney Bowes Field Service Representative was dispatched the same day the client called The Technician explained that incorrect ink could cause this issue, but apparently the client did not accept this explanationFor customer satisfaction, a new meter was ordered June 25th; however, due to the time of day the order was placed the time line for the over-night delivery for the carrier was missed · On Friday, June 27th, the meter arrived to the client location according to tracking information from the carrier · On Monday, June 30th, after having attempted over-the-phone technical assistance to install the new meter, a Pitney Bowes Field Service Representative was dispatched to the client locationUpon performing service on the new meter, the Technician was able to successfully install the meter as shown through our Postage by Phone System with a successful refill · On Tuesday, July 1st, according to our Pitney Bowes Authorized Service Provider, a site visit was conducted ensuring that the install was successful and funds were removed from the previous meter We apologize for the additional day it took to order the replacement meter on June 25th as we missed the cut-off time to send the meter overnight as well as the difficulties the client experienced in attempting to self-install the new meter However, after learning of the difficulties installing the new meter, we attempted to assist by phone and sending a technician to site and as a result the meter was successfully installed and postage added by the Field Service Technician on June 30th Unfortunately, the use of non-compliant third party ink was determined to be the cause of the initial meter failure The customer was advised of the correct ink to use in the meter by the Field Service Technician As a courtesy Pitney Bowes will supply a complimentary replacement ink (793-5) United States Postal Service compliant, which is designed to work in the their [redacted] machine Order [redacted] MARKED for Overnight and will be delivered next week as Friday is a holiday Respectfully yours, [redacted] , Project Manager [redacted] ** [redacted] As for the client’s request for a reduce term and price; Pitney Bowes will work to maintain the business relationship with SADSBelow is an email I sent the client after leaving a voice mail: From: [redacted] Sent: Wednesday, July 02, 9:AM To: ' [redacted] Subject: Pitney Bowes account [redacted] Good morning ***, I left you a voicemail a few minutes ago but also wanted to reach out to you via email Your account was forwarded to me in response to a request from the Revdex.comI understand you are interested in discussing renewal options at a reduced term and priceI would be happy to go over options with you, but would like to speak with you first so that I can best address your needs Please feel free to call me or, if it is easier, we can set up an appointment to discuss the account Thank you for your time and I’ll look forward to speaking with you, [redacted] Respectfully,O: ###-###-#### Ext| F: ###-###-#### | At the writing of this letter, attempts to contact the client regarding renewal options were unsuccessful and no response has been received [redacted] Cc: Office of the President

There is not refund She approved for the part to be ordered Part came in and customer cancelled repair There is a service charge of $plus a Restocking fee for the return part of $ This repair was back in March

[redacted] [redacted] I am in receipt of Revdex.com [redacted] [redacted] a manager here at Pitney Bowes indicates that Pitney Bowes will make sure her meter does not get locked while they we are working on the billing issue I have emailed [redacted] asking if anyone has contacted her regarding this and if she is able to utilize her meter I am confident that we can work together to resolve this issue The client can feel free to contact me at [email protected] should she need additional assistance regarding this instead of having to wait on hold Thank you My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Office of the President

May 8, Revdex.com of CT RE: Revdex.com # [redacted] [redacted] Dear Ms***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understand the frustration of [redacted] in regards to their [redacted] account balance In reviewing [redacted] account number [redacted] , the ACH payment dated 4/10/for $was returned back to us; unfortunately Pitney Bowes is not provided the reason for the returned paymentPer Pitney Bowes policy, any returned payments assess a $return fee and the [redacted] account is locked until the payment has been resubmitted Pitney Bowes has waived the $fee as well as applied the $payment dated 4/to the [redacted] accountPitney Bowes apologize for this inconvenience and have taken steps to ensure this does not happen again [redacted] will see this activity on their next [redacted] statement Please be advised if [redacted] pays the supply amount of $by the Maydue date the account balance will be zero and Pitney Bowes does not mail out zero balance invoicesAdditionally, the [redacted] account has also been unlocked Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, [redacted] Case Manager, Client Experience [redacted] pitneybowes.com [redacted] ***