Pitney Bowes

October 13, Revdex.com, Inc Attn: [redacted] RE: Revdex.com [redacted] Dear Ms***, I am in receipt of the Revdex.com complaint # [redacted] Customer states PB practices on the renewal are deceptive since the new agreement doesn’t start on the signed dateAlso states have called several times on hold for minutes waiting for cancel process I have reviewed the complaint as well as the contract signed by the office manager The contract clearly states “the commencement date of this lease shall be on the day following the expiration date of the current lease”We spoke with the customer [redacted] *** on 10/where she stated she was not going to pay the rest of the lease, the time prior to that we spoke with *** on 4/and agreed to waive $in late fees I left [redacted] two messages today but was unable to reach her On voicemail I advised I would be willing to reduce her settlement down to $and I left my direct extension for a call back Respectfully yours, [redacted] Supervisor, Retention [redacted] ###-###-#### [redacted]

[redacted] ***, Complaint and Inquiry Consultant [redacted] *** RE: BB [redacted] I am in receipt of [redacted] The client is looking to receive credits for late fees assessed, receive statements in a more timely fashion, and understand our process for billing under new systems going forward Upon the review of the account, Pitney Bowes is crediting the account as follows: Invoice [redacted] in the amount of $41.92• Invoice [redacted] in the amount of $41.92• Invoice [redacted] in the amount of $97.97• Total to be credited is $ Pitney Bowes strives to give the best customer service Once the credits post, we will reach out to Karen directly to assist with balance due, payments, statement access, and website assistance Respectfully yours, [redacted] Summer Street [redacted]

September 30, Revdex.com Dispute Resolution Department Atten: [redacted] ** [redacted] Lessee: [redacted] Lease Account: [redacted] Location: [redacted] ** [redacted] Revdex.com File # [redacted] Dear [redacted] ***: Thank you for the opportunity to assist you regarding [redacted] Lease Account It is my understanding that [redacted] is requesting termination of the lease Our records show [redacted] entered into a month lease agreement commencing 10-20-and is set to expire 1-20- This agreement requires quarterly payments and only have been received as of 9-23- One final payment is required to satisfy the agreementWe have enclosed copy of [redacted] and Terms and Conditions Leases are non-cancelable agreements per the terms and conditions The final balance due is $ and will required for payment in full by 12/15/to settle lease Once lease is paid in full, Pitney Bowes can provide packaging and pre-paid [redacted] label for return of equipment The [redacted] Account [redacted] is a line of credit used for postage as form of convenience billing This is a valid balance that is not part of the lease agreement The account balance $ 3,as of the statement date 9/18/is from postage previously used by [redacted] and accrued late fees and finance charges per the Terms and Conditions of the [redacted] Agreement In effort to settle this account we can offer non-negotiable reduced pay-off balance for $2, Please remit for payment to the address below: [redacted] If we can be of any further assistance, please do not hesitate to contact us Respectfully, [redacted] ###-###-#### [redacted] Technical Support lead Pitney Bowes Global Financial Services cc: Office of the President

Complaint: [redacted] I am rejecting this response because this response does not actually address my concernsThis response actually is an attempt to attack my character and motivation behind my actual complaint and I am appalled at thatI reached out to Revdex.com to hopefully get someone's attention in this matter and in the hopes that someone would reach out to meI had received no customer service help until I contacted Revdex.com.A representative for Pitney Bowes (Harrison S [redacted] ) has since apologized for the previous response that he provided and has promised to continue working with my office to make this right but at present we have not reached a solutionPItney Bowes did once again send a technician down to service the machine and it is still not operating correctlyThe technician who attempted to repair the machine confirmed that the machine was inoperable as I had claimedThe technician had to completely tear down the machine and rebuild over a period of three hours and still could not get it to operate correctlyIn Pitney Bowes' response they claimed that all of my allegations were denied but I did not expect the technicians who downed their own company and the sales rep to actually openly admit that he misrepresented the productPitney Bowes' response does nothing more than defame my reputation and defend their companyI have lost thousands of dollars in revenue over this matterI have lost potential clientsI have lost a ton of money replacing envelopes, paper, and ink that this machine has chewed up and destroyedI have contacted Pitney Bowes more times than I can count but apparently due to the confusing design of Pitney Bowes and their extensive dealings with third parties, I was not actually talking to people who could address my problemI was talking to people who were saying they would address my problem but actually never even took notes that they spoke with me or contacted the correct person on my behalf I was also contacting the service personnel that were working on the machine through their cell phone numbers that they gave meI was being told by third parties and the service men that they were in contact with those higher up and were working on a solution, however, no one ever called back After my husband had further conversations with MrS [redacted] and completely explained the whole scope of the situation, MrS [redacted] has stated that he understands our frustrations and he has sincerely apologized for his previous Revdex.com response and it's "seeming" attack on my character, reputation, and credibilityHowever, there has been no accepted resolution to date Sincerely, [redacted]

December 16, Revdex.com, Inc Attn: [redacted] [redacted] RE: Revdex.com [redacted] Dear Ms***, I am in receipt of the Revdex.com complaint # [redacted] The client [redacted] wanted to cancel the lease stating it ended 9/10/and that no further monies were owed I left a message for *** and advised a new lease was signed in December of by [redacted] *** the office manager The new month lease commenced on 9/10/and that is what she is being billed forI have issued the lease cancel for the new schedule and advised the process will take about weeks, she will then receive a box and label to return her equipment and an invoice for the $restocking fee She will not have to pay the current outstanding leasing invoice of $ I left gave her my number ###-###-#### to reach me directly should she have any questions or would like to keep the lease in place Respectfully yours, [redacted] ###-###-#### [redacted]

I keep getting Robo calls from Pitney Bowes telling me that my account is over due for paymentThe bill has been paid, and I have the cancelled check on my bank statement to prove it! On top of that with the [redacted] account, the payment was sent before it was due and they took weeks to cash the check and then charged me not only a finance charge but an additional late fee!

I got some more information about this contract and actually discovered that the person named as Lessee died nearly years BEFORE the contract was signed

September 14, Revdex.com Serving Connecticut Attn: [redacted] Manager, Marketplace Operations [redacted] [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, Pitney Bowes Incis committed to providing [redacted] with the finest products backed by the highest quality service and supportWe firmly stand by our previous statement that our lease agreements and terms and conditions do not violate the Federal Trade Commission PolicyHowever, in the spirit of client satisfaction we will release [redacted] from their current lease The cancelation is in process and [redacted] should receive the return material for the equipment return within a week We thank you for your business over the years and hope we can be of help to you in the near future for your business needs Sincerely, Stephen F [redacted] Litigation Manager Corporate Legal T + [redacted] F + [redacted] pitneybowes.com Pitney Bowes [redacted] ** [redacted] ***

Complaint: [redacted] I am rejecting this response because:response did not clarify what "start the cancellation process" meansTo accept I want to cancel the lease and return the equipment at no additional costAlso some acknowledgement that they will look at this practice of allowing any employee to sign leases Sincerely, [redacted]

March 04, Revdex.com Inc Attn: [redacted] [redacted] Lease [redacted] RE: Revdex.com [redacted] Dear Ms [redacted] I just spoke with Dr***We discussed the Purchase Power fee waiver of $59.98, the credit of $in postage and the $ [redacted] card he would be receivingI advised him that the credits I applied were being done via the Purchase Power systemOnce the credits of $post to his PP account, I will then transfer the funds to his reserve accountI also advised Dr [redacted] that his End of Lease date is 07/10/ He did state that the only thing that was missing was the ink for the meterI advised him that was something that he could order via the supply line and that he could use his own credit card or his Purchase Power line of credit to purchase Respectfully, [redacted] Pitney Bowes Leasing Support [redacted] [redacted] Cc: Pitney Bowes Office of the President

July [redacted] Manager, Marketplace Operations Revdex.com Serving Connecticut [redacted] [redacted] Re: Revdex.com [redacted] Lease Account: [redacted] Dear Valued Customer: Thank you for inquiring about settlement of your obligation on your Leased Equipment Please note that the Lease is a non-cancelable agreement However, your satisfaction is important to us, and accordingly, we make the following settlement offer The current settlement of $1,is valid until 08/17/This settlement offer assumes that all of the Lease obligations will have been met at that time, including payment obligations, and your obligation to maintain the equipment in accordance with the terms of the lease Upon receipt of the Termination Amount: • You will receive an email notification within business days regarding the method of equipment return if Pitney Bowes has your email on file • Your Lease obligation will be satisfied The Leased equipment will remain the property of [redacted] *** Please send your check to: Attn: Customer Service Department [redacted] [redacted] ** [redacted] If you do not wish to exercise this option, kindly continue to pay your account as invoiced For additional questions regarding your lease account, please call [redacted] Sincerely, [redacted] Client Relations [redacted] ***

MRA [redacted] IS DROPPING VEHICLE OFF AT SHOP JULY

October 13, Calibri;">Revdex.com, Inc.Attn: [redacted] RE: Revdex.com [redacted] Dear Ms***, I am in receipt of the Revdex.com complaint # [redacted] Customer states PB practices on the renewal are deceptive since the new agreement doesn’t start on the signed dateAlso states have called several times on hold for minutes waiting for cancel process I have reviewed the complaint as well as the contract signed by the office manager The contract clearly states “the commencement date of this lease shall be on the day following the expiration date of the current lease”We spoke with the customer [redacted] *** on 10/where she stated she was not going to pay the rest of the lease, the time prior to that we spoke with *** on 4/and agreed to waive $in late fees I left [redacted] two messages today but was unable to reach her On voicemail I advised I would be willing to reduce her settlement down to $and I left my direct extension for a call back Respectfully yours, [redacted] Supervisor, Retention [redacted] ###-###-#### [redacted]

January 05, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] Cromwell, CT RE: Revdex.com [redacted] [redacted] De [redacted] I am in receipt of Revdex.com [redacted] Per case number [redacted] , Pitney Bowes had already resolved this on 12/28/2016, and we had sent the client email confirmation of this on 12/28/as well [redacted] You've successfully created a case with our Client Service teamRest assured, we’re looking into it and will continue to keep you updatedTo help you track the progress of your case, we’ve created the following reference information: Case Number: [redacted] Subject: Waived late fees and invoice [redacted] for a total of My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Office of the President

Madelyn Sola, Complaint and Inquiry Consultant Berlin RdCromwell, CT RE: Revdex.com [redacted] [redacted] Dear Ms [redacted] I am in receipt of Revdex.com [redacted] The client is looking to cancel the rental account and return their meter The client has been trying to cancel the account since June 15th MsP [redacted] is looking to have a box and label to return the equipmentUpon the review of the account, Pitney Bowes is canceling the client’s account Contract [redacted] has been terminated and back dated to June 15th We have issued a return kit to the address M [redacted] has provided [redacted] I am sorry for any inconvenience this has caused We are declining the request to credit back $a month for storage feesAgain our apologiesThere will be instructions within the return kit on how to refund any unused postage that is on the meter Pitney Bowes strives to give the best customer service Once the agreement has fully canceled and terminated, a box and label will be received The box and label should be received in business days Respectfully yours, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: Date Sent: 3/24/10:18:AM Complaint: [redacted] I am rejecting this response because: As you can clearly see, there are no signatures on the documents sentThe only signed document here is the second leaseNo signed documentation has been provided for when the lease began Sincerely, [redacted] Sincerely, [redacted] ***

Roman';">April 1, Revdex.com Dispute Resolution Department Atten: Maureen Shea South Turnpike Road Wallingford, CT Company: HILLTOP OFFICE SUPPLY INC Lease: SCH Equip Location: GOUCHER ST, JOHNSTOWN PA Revdex.com File: Dear Maureen,Thank you for the opportunity to assist you regarding HillTop Office Supply IncLease Account It is my understanding that HillTop Office Supply Incis disputing the placement of the above lease Our records show HillTop Office Supply Incentered into a month lease agreement commencing 10/10/and expired 1/10/2014Our records show only of the required payments were received as of 1/8/confirming the contact was not paid in full Leases are non-cancelable agreements per the terms and conditions Final Demand of unpaid lease balance was sent to HillTop Office Supply Incon July 23, and after no further payment, lease was issued for Termination on September 13, for default per Terms and Conditions of Lease enclosed Lease was referred for further placement Please let us know if there is anything further I can assist you with Respectfully, Lorna Russell [email protected] Leasing Technical Support Pitney Bowes Global Financial Services LLC

HORRIBLE SERVICE!!! Twice today I was on hold over a half hour with out even speaking to an agent The live chat didn't fare much better I was told they would have someone contact me shortly regarding an appointment to fix their malfunctioning equipment, 5hrs later still nothingI explain it was busy day for office still nothing Horrible company to work with and I'm going to strongly suggest switching here

April 9, Revdex.com of CT Attn: [redacted] [redacted] RE: Revdex.com [redacted] Dear Ms***, I am in receipt of the complaint letter submitted to Pitney Bowes Office of the President on behalf of the [redacted] *** [redacted] indicates there were issues with Pitney Bowes equipment for over a year, which resulted in lost postage, and ultimately, that Pitney Bowes continues to send unexplained bills I’ve researched the account, and have determined that schedule on lease # [redacted] is still active and generating invoices to the clientThis should have been terminated at the same time lease # schedule was terminated in October Due to agent oversight, that did not happen Pitney Bowes apologizes for this error, and will follow up with the agent(s) involved to ensure items of this nature do not cause similar issues in the future I obtained approval from management to terminate lease schedule 003, which I processed todayThere is no outstanding/ future balance due from the client Respectfully yours, [redacted] Case Manager, Client Experience [redacted] [redacted] Pitney Bowes [redacted] ** ***

February 9, 2015 RevDex.com, Inc.Attn: [redacted] RE: BBB # [redacted] [redacted] ***Dear [redacted] Pitney Bowes is in receipt of BBB complaint# [redacted] by the... client [redacted] ***. Pitney Bowes understands the frustration of the client regarding invoice # [redacted] dated 08/20/2012 in the amount of $82.15. The complaint received is a dispute for the validity of this invoice. This is for supplies that were ordered online from the client. Although the client is not disputing the supplies were not received, they are stating they never received the invoice; therefore they are not going to pay it due to the age. The client logged in under their PB account, user ID “ [redacted] ” and ordered the supplies on 8/20/2012. The supplies were shipped under [redacted] tracking # [redacted] . The client has the option on how to pay for the supplies when the order is submitted on line. They can either pay with a credit card at the time of the order, or request to be invoiced for the shipment to be paid at a later time. The client opted to be billed for item shipped on this order. The client is correct that they did not receive a late statement regarding that invoice due to a potential Pitney Bowes system error. The client was called regarding the invoice and was sent several faxes (to fax# [redacted] ) and emails (email address: [redacted] ) with the invoice and notices that it was past due beginning on 10/12/2012. Pitney Bowes did not receive any response from the client on this matter and as a result the client was advised of the potential for the invoice to be placed with a 3rd party collection agency. The client further has two other invoices for supplies that remain unpaid as well: Invoice [redacted] for $89.06 ordered on 01/24/2014 order shipped via [redacted] tracking # [redacted] remains unpaid. Invoice # [redacted] for $89.06 ordered on 01/30/2015, order shipped via [redacted] tracking [redacted] The invoices previously mentioned are valid invoices. The client ordered and received supplies from Pitney Bowes. Pitney Bowes in good faith shipped those supplies and invoiced them correctly; attempts were made to advise the client of the past due amount to no avail as the account remains unpaid. Pitney Bowes expects payment for goods provided. Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service. Respectfully yours, [redacted]