Pitney Bowes

February 19, Revdex.com, Inc Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] Pitney Bowes is in receipt of the rejection to the Revdex.com complaint# [redacted] from [redacted] ***Pitney Bowes understands the frustration of the client regarding invoice # [redacted] dated 08/20/in the amount of $as well as invoice# [redacted] dated 02/02/in the amount of $Per the client’s response, they are willing to pay for invoice# [redacted] dated 01/27/in the amount of $ We do apologize for the frustration and would like to waive the two invoices from & for client Satisfaction We would hope in the future, if the client decided to come back to Pitney Bowes, we would be more than happy to have their business Sincerely, [redacted] %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

June 22, To Revdex.com, Inc.Attn: [redacted] RE: Revdex.com [redacted] Dear Ms***, This is in response to [redacted] , Revdex.com complaint [redacted] filed by Ms [redacted] I called and spoke to [redacted] She stated that she didn’t contact the Revdex.com and that she is just waiting for her meter to be picked upShe has all my direct contact information in case she needs to contact Pitney Bowes with any concerns, Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner Respectfully, [redacted] Leasing Support Client Relations T [redacted] Pitney Bowes [redacted] ***

December 28, Revdex.com Serving Connecticut [redacted] ***a, Complaint and Inquiry Consultant [redacted] *** [redacted] L [redacted] I am in receipt of Revdex.com [redacted] have requested that the return materials be sent to the client and the account reflect a $balance due Please allow business days for the return materials to arriveMy sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer serviceRespectfully yours, [redacted] ***Customer Advocate Office of the President

Pitney Bowes locks you into a lease and will not let you out under any circumstance, even if they have made errorsIn our case, they made billing errors (more than once), and our company had to spend several hours on hold, losing our time and money on the labor that went into trying to resolve these issuesWhy should we be obligated to stay in a contract that has proven to cost us unnecessary money? Their Terms & Conditions protects them under all circumstances but does not protect the Consumer at allWe are very unhappy with Pitney Bowes and would not recommend their service

October 31, Revdex.com of CT RE: Revdex.com # [redacted] Dear [redacted] ***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the customer [redacted] regarding her [redacted] credit requesting to be refunded Pitney Bowes policy requires our clients to fill out our Refund Request Form to obtain a refund of any monies on [redacted] ***Pitney Bowes can provide this form via an online form or a manual form that can be faxed or mailed through *** Pitney Bowes has reviewed the call on 10/24/14, our agent did provide [redacted] with our [redacted] refund options [redacted] advised she could not do the online form or have the form faxed to her so our agent mailed it via *** Pitney Bowes clients receive their refund checks within business days of submission via our online formIf our clients need to fill out the manual refund form and send it in via ***, the refund check will be received by our clients within business days from the date of receipt of the request Pitney Bowes has attached the manual refund form in order for [redacted] to obtain a refund Pitney Bowes appreciates all of [redacted] information and feedback as this assists us in educating our staff to ensure we provide excellent Customer ServicePitney Bowes does apologize for the hold time to speak with one of our representatives due to high call volume Respectfully yours, [redacted] [redacted]

I have been trying to cancel our contract with Pitney Bowes, I have waited on the phone a total of about hours They say I must wait til my bill in February and pay it before I can cancel I have also sent emails, that were forwarded somewhere and a "case" was set up?? I simply want to return their equipment This is easier said than done

October 10, Revdex.com, Inc Attn: [redacted] RE: Revdex.com [redacted] Dear Ms***, This is in response to the client’s rebuttal dated The client [redacted] wanted to cancel the lease that had not yet commenced claiming unauthorized signature she also claimed we had unreasonably long lease periods and felt like they were tricked into a long term I spoke with [redacted] and advised signer of the newest schedule *** that was for months was the office manager and same signer as the previous schedule *** that was for monthsI explained that because she had signed the previous lease and that they have been using the equipment for over years unauthorized signer was not a valid claim She no longer wants the equipment, I advised I would start the cancellation of schedule [redacted] and the piprocess, she should have the box and label within weeks I also gave her my number to reach me directly Respectfully yours, [redacted] Retention Supervisor Pitney Bowes [redacted] ###-###-#### [redacted] Cc: Pitney Bowes, Office of the President

Please see attached documents and final business resolution September 25, To Revdex.com, Inc Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, In the month and a half our sales representative negotiated with [redacted] **, she wasn’t told she needed to be talking with [redacted] When the new equipment was installed [redacted] didn’t call to ask why they received itWe also didn’t receive a call asking why the invoice amount decreasedIt is a legal contractI have attached a copy of the lease We will honor the offer that was made to [redacted] on 09/09/to restructure the lease and reduce the payment 25% or the offers that Richard O [redacted] made On Fri, Sep 18, at 11:AM, Richard O [redacted] < [redacted] > wrote: [redacted] , Per our conversation today I have attached a copy of the contracts for the new equipment, the water rule agreement, and the comparison of the two new metersPlease contact me if you have any questionsIn addition I will include new ink cartridges for the new postage meterPlease do not hesitate to call or email with any questions Thank You, Richard O [redacted] Richard O***| Team Sales Manager Pitney Bowes Inc| [redacted] The final offer is the attached settlement If you do not wish to exercise any of these options, kindly continue to pay your account as invoiced Martha C [redacted] Sales Administration Manager [redacted] ###-###-####

December 19, Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted] *** [redacted] [redacted] ***D [redacted] *I am in receipt of Revdex.com [redacted] We are having an audit done on the account by our billing expert and having the appropriate credits issued Please allow business days for any credits to postMy sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer serviceRespectfully yours, [redacted] ***Customer Advocate Office of the President

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt may not be the best resolution that I was hoping for especially since without the Revdex.com getting involved they would have never gotten back to meAs well as it taking over a month and a few days to get back to me and over weeks to respond back to the Revdex.comThey definitely do not live by " Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner." They provided terrible customer service and was definitely not in a timely mannerBut nevertheless they did say they are refunding me my money and I am satisfied with that outcomeWish things would have worked out betterThank you Revdex.com Sincerely, Vincent V [redacted]

June 17, [redacted] ** Attn: [redacted] [redacted] RE: Revdex.com # [redacted] Dear Ms***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understand the frustration of The [redacted] in regards to their Purchase Power account balance In reviewing the account, meter rental invoice number [redacted] dated 4/14/for $covering 04/27/- 09/15/billed to our Purchase Power entitySince The [redacted] returned their equipment, Pitney Bowes credited rental invoice number [redacted] on 5/31/However, per system capabilities the May Purchase Power statement dated 5/1/was due on 5/28/and the credit had not posted before the due date adding a systematic late feeSince the late fee remained unpaid, the system showed the account was past due and began automatic calls for payment Pitney Bowes does apologize for this inconveniencePitney Bowes has waived the $late fee to bring Purchase Power account number [redacted] to a zero balanceDue to this, the automatic calls for payment will cease as of today Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, [redacted] Case Manager, Client Experience T + [redacted] Pitney Bowes [redacted] ** ***

November 23, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] C [redacted] RE: Revdex.com [redacted] [redacted] Dear Ms [redacted] I am in receipt of Revdex.com [redacted] The client is looking to cancel the lease agreement and receive their final invoice to return the meter The client is trying to get a box and label to return their meterUpon the review of the account, Pitney Bowes has canceled the client’s agreement has been terminated and waived the $return feePitney Bowes is processing the request for the box and label and the client should receive it within 15-business days Pitney Bowes strives to give the best customer service Once the agreement has fully canceled and terminated, a box and label will be received Respectfully yours, [redacted] [redacted]

Please see attachmentSincerely, Tatum W***Customer Advocate [redacted] Pitneybowes.com Pitney BowesNAtlantic Ave Suite 3000Spokane, WA

CT Revdex.com, Inc Attn: [redacted] July 11, [redacted] RE: Revdex.com [redacted] Attn: [redacted] ***, I am in receipt of Revdex.com complaint# [redacted] filed by [redacted] ***Here are Pitney Bowes findings: On 07/11/I called customer [redacted] and left him a message that I am cancelling the rental effective date of 07/01/and that our shipping department will contact him for the pick-up I have open Service request # [redacted] to complete for this cancellations As per our terms and conditions of the deal the full months contract should have been bindingFor customer care we are going ahead and terminating this rental with no penalty Respectfully yours, [redacted] National Telesales Manager, SBS Pitney Bowes Canada (P) ###-###-#### Cc: Office of the President

March 24, Revdex.com, Inc Attn: [redacted] [redacted] RE: Revdex.com [redacted] Dear Ms***, This is in response to Mrs [redacted] rejection notice, In the previous response, we mentioned [redacted] ***., will receive a corrected invoice within 2-weeks and to discard the current invoice; this is still the processing timeThe new invoice will be $which is a credit of $for the two previous quarters Going forward Mrs [redacted] invoice will be $59.85/quarter before taxes I sincerely apologize on behalf of Pitney Bowes for the unintentional error of referring to Mrs [redacted] as he instead of she in the original responseThank you for calling our attention to this mistake Please know we value your business and want to ensure your needs are addressed in a timely and professional manner Your feedback is of extreme value as we continue to make process improvements to meet the needs of our clients Feel free to contact me directly, if you have any questions or concerns Kind regards, [redacted] Client Advocate Office of the President T + [redacted] F + [redacted] Pitney Bowes [redacted] ***

November 16, 'Arial Revdex.com, IncAttn: [redacted] RE: Revdex.com # [redacted] Dear Ms***, Pitney Bowes is in receipt of the Revdex.com complaint # [redacted] After much review on the account, we are offering a final settlement of $1,This amount has been reduced from prior settlement offer of $1, Please see the attached copy of lease schedules & along with T’s and C’sCurrent lease scheduled commenced 10/20/for term of months [redacted] made payments and used the equipment Actions PB took to resolve: · Initially client requested to cancel July 2014, PB offered a restructure and went over early termination settlement process o Client never mention unauthorized signer however; client thought terms were for months (terms were clear on the attached lease) · Client called several times in was offered a settlement · August 27, [redacted] said unauthorized signer · Client needs to report fraudulent activity via police report (if claiming fraud) [redacted] must return the equipment as per the terms and conditions of the lease [redacted] Lease [redacted] schedule is binding and cannot be cancelled without paying a settlement to satisfy the terms of their lease Please contact me directly and I will be happy to discuss the settlement offer along with the equipment return process Kind Regards, Elaine West Pitney Bowes Recovery [redacted] ###-###-#### [redacted]

November 16, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] RE: Revdex.com [redacted] Dear [redacted] I am in receipt of Revdex.com [redacted] The client is looking to receive a box and label to return the equipment Upon the review of the account, Pitney Bowes is escalating the request on case [redacted] Pitney Bowes strives to give the best customer serviceThe box and label should be received in business days Respectfully yours, [redacted]

October 2, Calibri;">Revdex.com, Inc.Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, I am in receipt of the Revdex.com complaint # [redacted] The client [redacted] wanted to cancel the lease without penalty claiming unauthorized signature because he was out of the office at the time The Departure team spoke with *** on 10/15/and advised him of the settlement; they negotiated it down from $to $Although this is a valid lease he was upset and told them he was not going to pay I left a message for [redacted] advising lease is valid and the reduced settlement will be good until 11/15/14, I also stated his IP address is on the E signed document and he would not have had to be in the office to get his email Last refill was 10/6/and meter has been being used .I left the leasing number to call back and discuss Respectfully yours, [redacted] Retention Supervisor [redacted]