Pitney Bowes

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The sentence above was placed there automatically I sent the attached letter out this morning, certified, along with a check in the amount of $ [redacted] from [redacted] had asked me to contact Pitney Bowes and that he would attempt to as well I emailed him the information he requested on 5/6/Pitney Bowes nor Mr [redacted] were getting back to me to resolve this issue I contacted the [redacted] Depton my own and obtained the invoiced amounts from this account The charges were as follows: Aug 2013-$and Oct 2013-$31.91; the other charges were late feesThe check number of the check I sent was I felt I should not have to wait any longer My complaint is not about the fact that they sent me to collections or even about what I owed them I am more than happy to pay to my debtors what they are owed I filed the complaint for two reasons: they opened another account in my name with out inquiring or advising me, it was just done; and despite the fact that they say they mailed me correspondence (which I did not receive), why was I not notified of this account and that I had a balance when I closed the account in November of when I inquired if there was any monies owed This accounting practice is not efficient and it is not responsible Why open another account when an electronic payment does not go through, why not keep it a running balance, as most accounting measure are? I would like to see the termination of this practice If it does continue they need to make sure that their customer service people are aware of the possibility to go check this area of their accounting division POOR ACCOUNTING PRACTICES IS WHAT MY COMPLAINT IS ABOUT!! Sincerely, Catherine Frias

March 19, Revdex.com, Inc.Attn: Maureen Shea 94South Turnpike Road Wallingford, CT RE: Revdex.com # Katrina Keidel Potter Creek Lane Springfield, OR Dear MsShea, Pitney Bowes is in receipt of Revdex.com complaint # Pitney Bowes understands the frustration of the customer MsKeidel in regards to the receipt of a shipping scale that she did not order Our pbSmartPostage Client Service team scoured our records for Katrina Keidel After careful consultation and consideration, we’ve concluded that the account in question was set up fraudulently by a third party unbeknownst to neither MsKeidel nor Pitney Bowes In no way does Katrina Keidel owe anything on this transactionPitney Bowes apologizes for the experiences MsKeidel endured trying to resolve Pitney Bowes is in the process of refunding the $that was charged upon her card VI1284, beyond this scale shipment and charge, Pitney Bowes has found no other activity on this account This refund will process completely in – business days Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, Alan Vander Zanden American Dr Neenah, Wi Product Support Supervisor [email protected]

See attached Lease and Rental agreement for PBsmartpostage 09/08/ To Revdex.com, Inc.Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, I have check with our legal department and the lease is validI have attached copies of both leases that were signed and dated by the client We would like to reach an amicable agreementWe have pbSmartpostage that looks like it would work well for the clientI have attached the rental contract for this If they would like to choose this option the contract need to be signed and returned to meIt can be faxed, ###-###-####, or emailed, [redacted] Martha C [redacted] Sales Administration Manager [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did contact Pitney Bowes by responding to the email after they sent a "settlement" on 5/22/to me of $ [redacted] due 6/22/ I can send a copy of this letterI had no response besides bills with late chargesI then contacted [redacted] then the [redacted] which both advised me not to pay any further bills as Pitney Bowe's "lease" never had any dates from them to let me know that the "lease" was not actually up for another year when their "sales" person [redacted] duped me into signing this "lease" When I called in 2012, I did dispute the "lease" I signed to [redacted] at Pitney Bowes but was told there was nothing further I could do Why would they help me when they already had me "trapped" I do not agree that I owe another dime to this company I signed the month "lease" 8/1/and months later, I have fulfilled my obligation I have been advised by [redacted] and the [redacted] that printed "leases" without printed dates are illegal by any company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would still like to be refunded the money that was charged to my credit card since the original request to close the account back in April There have been monthly charges of 17.07, the most recent charge was December 17th, of the same amountThere should be a total refund of $ Sincerely, [redacted]

Revdex.com of NC RE: Revdex.com # [redacted] Dear [redacted] ***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the customer, [redacted] , in regards to the cancelation of the Pitney Bowes agreement Pitney Bowes has apologized to [redacted] for the miscommunication of the equipment he was leasing at the time of the sales representative contacted himPitney Bowes has received both postage meters back and are in the process of cancelling lease account [redacted] in fullThis process will take approximately days to process fully The Pitney Bowes Departure Team has reached out to [redacted] , to advise the lease account is being taken care of and will be followed up onAlso, we have notified [redacted] that he is due a refund of unused postage in the amount of ($-205.52) and are emailing him the information so he may request the refund Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide Excellent Customer Service Respectfully yours, Departure Team [redacted]

Complaint: [redacted] I am rejecting this response because:The concerns in my complaint were not addressed I feel the reply is an attempt to loud talk via a type written reply Please stick to the facts The facts are I returned the equipment - it was delivered via [redacted] 12/7/at 10am - and requested that my account be closed & that a final invoice be sent so that I could pay it To date I have an invoice reflecting an amount due of fee's accruedThat is not legal The Bible says you rep what you sow (see [redacted] chapter verse - do the right thing A specific request was made and ignored and now this company Pitney Bowes wants me to pay for the months that I didn't even want service with them That is not legal anywhere This is a form of bullying in an effort to meet a sales quota.All I want is an invoice that reflects the date the equipment was received because that is proof that the account is no longer desired Please adjust the invoice and forward it via email, my email address is [redacted] Sincerely, [redacted]

December 15, [redacted] ** [redacted] C [redacted] [redacted] [redacted] I am in receipt of Revdex.com [redacted] [redacted] a manager here at Pitney Bowes is in contact with the client and working together towards a fair resolution My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Complaint: [redacted] I am rejecting this response because:Most of what is stated in the response is incorrectThe first thing I noticed is posting a quote that said "Pitney Bowes will provide new a meter customer with a 50% credit on initial postage downloads, up to a maximum of $(excludes applicable taxes)." I did not even receive any sort of free postage at all, it is correct that I refilled my postage twice (but I did not get $free)You also stated "On different occasions the client called Pitney Bowes and PB explained the advantage of this months deal." Not once did I call in regarding any sort of contract or agreementThe only times I've ever called were to report hidden fees, billing errors, and recently, to cancelAlso mentioned, you claim I checked a box that said "I agree to the Terms & Conditions and confirm that I have the authority to enter into the transaction(s) on behalf of the company As per the terms and conditions of the deal the full months contract is binding." Once again, I never check a box that stated that, and it seems Pitney Bowes cannot provide proof I didHave a look at the file I submitted on my first message - it clearly shows a month-to-month rental (not lease) with absolutely no mention of any contract at allI will also add in again, that I am under years of age, which in my province means I cannot enter into a binding contract or agreementA simple contact to my lawyer and for that reason alone, I've got a winning caseI would like to resolve this peacefully without contacting my legal counsel but if that's what it takes to win this battle, I am certainly prepared to seek further assistance from my attorney Sincerely, [redacted]

April Revdex.com Serving Connecticut [redacted] RE: Revdex.com # [redacted] Murray Industries Inc [redacted] Dear Ms***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] regarding the return of postage meter [redacted] and continuation of the billing on the equipment In reviewing the account, I do show the free trial was given from 04-22-to 06-21-per the [redacted] advertisementI have attached a copy of this invoice showing the trialThe [redacted] Link: [redacted] The client called to cancel the account on 09-15-14; however the phone disconnected before speaking to an associate in our Customer Relations departmentThis group is responsible for processing cancellationsThe cancellation of the account has been processedThe client will receive materials to ship the items back to Pitney Bowes in 7-business daysThe balance for the open meter rental invoices and the late fees owed on the account have been credited Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, [redacted] Case Manager, Client Experience T + [redacted] Pitney Bowes [redacted] ** ***

November 16, Revdex.com Serving Connecticut [redacted] Complaint and Inquiry ConsultantBerlin Rd.Cromwell, CT [redacted] [redacted] [redacted] I am in receipt of Revdex.com [redacted] I have created case number [redacted] to have the following invoices credited back and the billing ceased moving forward I have also requested that once this is processed, the client be emailed in writing, the account is cancelled with no balance [redacted] -$ [redacted] 0-$ [redacted] -$ Total amount of credit PB is issuing is $My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] ***Customer Advocate Office of the President

November 16, Revdex.com Serving Connecticut M [redacted] ***, Complaint and Inquiry Consultant [redacted] [redacted] D [redacted] I am in receipt of Revdex.com The client is stating that charges from 6-26-and 9-26-were falsely charged The client has been trying to have all billing cancelled out due to returning meter in March of Upon the review of the account, Pitney Bowes has cancelled out invoices [redacted] and [redacted] in the amount of $ There is a credit of $on the clients account and we will be issuing a refund to the client I am sorry for any inconvenience this has caused Pitney Bowes strives to give the best customer service Respectfully yours, [redacted] [redacted]

June 24, Revdex.com of CT RE: Revdex.com # [redacted] Dear [redacted] , I am in receipt of the Revdex.com complaint filed by [redacted] disputing the validity of the lease contract with Pitney Bowes The lease in question was signed on January 17, by [redacted] *** [redacted] *** represented herself as the Office Manager and stated she was authorized to sign contracts on behalf of her employer [redacted] During this time they have been using the equipment and made all lease payments Pitney Bowes spoke with [redacted] January 14, regarding his request to cancel the lease [redacted] stated the price of the agreement was no longer in his budgetPitney Bowes offered to restructure the lease which would decrease the quarterly payment [redacted] declined this offer Pitney Bowes spoke with [redacted] May 5, regarding his request to cancelAt this time [redacted] alleged [redacted] was not authorized to sign the lease agreement [redacted] was advised the lease is a non-cancellable agreement however a lease settlement was an optionMay 28, [redacted] was provided a settlement quoteJune 12, I spoke with [redacted] , the attorney for [redacted] The early termination quote was negotiated as client satisfaction is important to Pitney Bowes [redacted] presented the negotiated price to his client who accepted the proposal June 13, Email copies below of settlement letter and acceptance Respectfully yours, [redacted] Supervisor, Client Relations [redacted] ###-###-#### From: [redacted] , JD, CPA [mailto:[email protected]] Sent: Friday, June 13, 10:AM To: [redacted] Subject: RE: [redacted] Ms [redacted] , I spoke briefly with my client yesterday regarding this matter I have forwarded your email to him and recommended that he accept the settlement proposal set forth below He has indicated that he will be sending a check in the amount of $to the address noted in your email below, along with a copy of your email Please let me know if you have any questions regarding this information Best Regards, [redacted] , JD, CPA ( [redacted] P: ###-###-#### F: ###-###-#### Find interesting and insightful articles by [redacted] From: [redacted] Sent: Thursday, June 12, 11:AM To: ' [redacted] ' Subject: [redacted] Dear [redacted] , Thank you for taking the time to speak with me today concerning the lease between Pitney Bowes and [redacted] It is the position of Pitney Bowes the lease was signed by an authorized representative of [redacted] Pitney Bowes has previously provided an early termination amount of $1, Pursuant to our conversation today Pitney Bowes has revised the early termination amount to $valid through 7/12/This settlement offer assumes that all of the Lease obligations will have been met at that time, including payment obligations, and [redacted] s obligation to maintain the equipment in accordance with the terms of the lease Upon receipt of the Termination Amount: • The obligation for lease 2310227-will be satisfied • An email notification will be sent within business days regarding the method of equipment return if Pitney Bowes has your email on file The Leased equipment will remain the property of Pitney Bowes Global Financial Services, LLC Please send your check to: Attn: Customer Service Department Pitney Bowes Global Financial Services LLC [redacted] [redacted] ** [redacted] This reduction in amount is not meant to indicate a change of position regarding the authority [redacted] *** represented to Pitney Bowes Rather this reduction is offered to eliminate the lengthy dispute process and further client dissatisfaction [redacted] , Supervisor Customer Relations Pitney Bowes, U.SMailing Solutions [redacted] ? ###-###-#### |? ###-###-#### [redacted] |? www.pb.com

December 5, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] I am in receipt of Revdex.com [redacted] We are applying the misapplied payment in the amount of $from purchase power to the lease invoice number [redacted] and having the calls for payment ceased Per customer satisfaction we are crediting back the late fees Invoice number [redacted] -$Invoice number [redacted] -$ Total to be credited back in late fees total $ In the future to ensure funds are applied to the correct account, it is imperative the client indicate the account number the funds are to be applied to on the check My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

December 22, Revdex.com, Inc Attn: [redacted] [redacted] RE: Revdex.com [redacted] Dear Ms***, I am in receipt of the Revdex.com complaint # [redacted] The client [redacted] wanted a refund of all monies paid to Pitney Bowes since they were unaware of any contractual commitment and stated they never used the meter I called the phone number on record twice, ###-###-####The phone kept ringing so I was unable to leave any message for [redacted] The rental agreement began after the free trial from 8/16/to 10/15/ During the free trial the customer added postage to the meter twice, both on 8/20/ After the free trial, and during the one year commitment, the customer added $of postage on 11/16/2012, twice on 12/11/2012, and 12/17/ The customer called in to cancel on 1/21/which was during the year commitment, 10/16/2012-10/15/ To cancel the rental at this time, the customer would have been responsible for the remaining rental payments to fulfill the month commitment plus a $restocking fee per the terms and conditionsThis would have been approximately $ During this call the Pitney Bowes agent extended $in free non-refundable postage and reduced the monthly rental cost The notes state the cancellation was due to the amount of postage usage not justifying the cost of the equipmentOn 2/25/2013, $of the free non-refundable postage was added to the meter The customer will receive a box and about 7-days after the cancellation which occurred on 12/15/ The customer will not receive a cancellation e-mail Respectfully yours, [redacted] ###-###-#### [redacted]

Hi Maureen, Below is the business response to Revdex.com [redacted] March 14, Revdex.com of CT Mainline Marketing LLC PO BOX Burnsville, NC RE: Revdex.com # [redacted] Dear, MsShea I am in receipt of Revdex.com [redacted] MrMiller wrote the Revdex.com in regards to ensure the previous months of PBSP charges were credited back to the customer’s credit card, and PB SmartPostage billing stopped In reviewing Mainline Marketing LLC account, Pitney Bowes has chosen to stop billing on Mr.Miller’s PBSmartPostage agreement for customer satisfaction We have also issued a credit of $onto the credit card on file This is for a charge of $for each of the past months, per the request of the customer(x = $127.92) Pitney Bowes Smartpostage Service & Billing has been stopped Pitney Bowes Incwould like to apologize in advance for any confusion this may have caused Mainline Marketing LLC Pitney Bowes Inchopes this outcome will satisfy Mainline Marketing LLC Respectfully yours, Jason Ballwahn American Dr Neenah, WI ###-###-####

Complaint: [redacted] I am rejecting this response because: I am glad they were able to find the payment and that it is now applied against our old lease, but I am a little concerned about the date they have the lease terminating onTheir response show the lease terminated 3/18/The lease technically should have been terminated at the latest back on 6/22/when the check was receivedIf they cannot back date their system that is not a huge problem by me, but I would like written proof in the way of a letter that the lease is clear of any mistake charges and officially closedThe letter can be emailed in the form of a PDF attachment or something similar, but I would like something official to keep on fileNow I am kind of assuming the lease cannot be terminated if there is an open balance so the account is more than likely clear, but again I would like written proof of thisEspecially since they cannot provide the title to the destroyed meter If they can provide me with some sort of written proof that this has been cleared up we can close the complaint Sincerely, [redacted]

I have had the same experience as others here My lease is done, complete, finished I notified PB we would not be continuing our relationship and wanted the return address to send the equipment back No answer As others here, was stuck on the phone for extremely long periods of time waiting for a human to speak to Last Friday, I received an email attaching a $lease termination fee we are no longer in a lease so yea, that's not getting paid I still await a return label If we don't receive one by Friday, I'm mailing it back without one

[redacted] Complaint and Inquiry Consultant [redacted] [redacted] I am in receipt of [redacted] I had spoken with Julia Wallace and informed her that per the notes on the account under Pitney Bowes case number [redacted] the credit amount of $and $from the Rental Account has been transferred and successfully applied to her Purchase Power Account [redacted] This credit will be reflected in on her statement of the next monthI asked Julia if she had any other concerns; she had indicated to me that the hold time was high I educated her this is not typical; however, due to some recent system upgrades there is a much higher than hold time Moreover, due to the inconvenience for her time spent waiting on hold, I had informed her that I was applying $in free postage, courtesy of Pitney Bowes to her prepaid reserve account and is readily available for a download onto her meter My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Office of the President