Pitney Bowes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Contact has been made between myself and Pitney Bowes We have come to a resolution per phone conversation on May 18th Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the Revdex.com's intervention on my behalf, and Pitney-Bowes' willingness to do the right thing and not cause more hassle.I hope my comments are put to use; it's a shame that my concern had to be handled in this mannerCustomer emails should never be ignored, and staff levels should be adjusted accordingly Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

May 6, Revdex.com of CT RE: Revdex.com # [redacted] [redacted] Dear Ms***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] in regards to the $late charge billed in error and the refund of the same $late charge On January 6, the client called Pitney Bowes in regards to a late fee that was charged on their leasing accountAfter a discussion with the agent the agent agreed to waive the chargeUnfortunately due to a processing error by the agent, the fee was not waived properlyDue to this processing error; when the April invoice was issued the client was charged (in error) a $late charge On 04/28/the client logged into the website [redacted] and initiated a credit card payment for that $late feeThe same day, after the payment was made, the client called Pitney Bowes to dispute the charge, it was then the error was discoveredThe client was advised that because this was an online payment, they would have to dispute this with their credit card companyPitney Bowes does apologize for the issues this may cause the clientWhen payments are made online the credit card information is encrypted and Pitney Bowes has no way of retrieving the card information to issue a refundThis is for added online security for the client Once the dispute is received from the credit card company the refund will get processed as Pitney Bowes will not dispute it Again, Pitney Bowes offers its deepest apologies for the error that was created and the problems it has causedWe do appreciate all of your information and feedback This assists us in educating our staff to ensure we provide a world class client experience Respectfully yours, [redacted] , - Client Experience Management Case Manager [redacted] ***

July 22, Revdex.com of [redacted] ***, Manager, Marketplace Operations Revdex.com Serving [redacted] In Regards To: Revdex.com [redacted] [redacted] *** [redacted] Dear MsBetts, I have received your Revdex.com Complaint #and reviewed your service recordsThese records indicate that you placed your original service call via our website on July 14th at 1:AM, and were provided Service Reference #3-You were provided with an appointment time of July 16th, AM to PM On July 14th, at 10:AM you called into our Product Support center and requested an earlier appointmentAfter the agent reviewed the availability, you were given a new appointment date of July 15th, AM to PM Your call was rescheduled due to unforeseen circumstances, and was moved from July 15th, back to the original appointment on July 16thAccording to our records, no one called you to notify you of this change I assume full responsibility for this lapse in communication, and will personally ensure that the matter has been addressed with all those involved I have also reviewed the last months of your service history and found the following; • SR #3-was created July 13th and cancelled on July 14th • SR #3-was created on July 2nd and cancelled the same day • SR #3-was created on February 25th and completed on February 27th We have taken steps to assure this does not happen again by coaching our agents on proper call procedures as well as timely communication regarding appointment changes Pitney Bowes strives to provide you, our client, with the best service experience possibleWe value your feedback, and the information you have provided will help us to continue to improve our service processes Thank you for bringing the situation to our attention, and allowing us the opportunity to rectify the matterDo not hesitate to contact us if you have further questions or concerns Respectfully yours, Mirza Alagic NAtlantic Spokane, WA 1-888-444-ext [email protected]

August 27, To Revdex.com, Inc.Attn: [redacted] RE: Revdex.com [redacted] Dear [redacted] ***, I am in receipt of the Revdex.com filed by [redacted] , [redacted] Pitney Bowes policy allows sales reps to reach out to our clients up to one year prior to the end of the leaseDuring this time, they assess the client’s needs, seeing if there is interest in upgrading the equipment or renewing I have researched [redacted] ’s account and have found that she agreed to the start date of 06/10/ [redacted] called 09/07/regarding her new lease not starting immediately and having to make the higher paymentIt was explained to her that the new lease wouldn’t be effective until 06/10/The agreement was reached to credit the amount due on her current lease for the difference in the remaining payments and check # [redacted] was sent for $ [redacted] to cover the current quarter instead of the payment of $ [redacted] The client continued to use the equipment & there is no record of [redacted] or anyone from the business further disputing the start date of the lease until 05/13/15, when their usage decreasedAt that time they called in be let out of the leaseThey were advised that they had time left on their lease and a settlement was offeredThere has been no further contact directly from the client The settlement offered in May has expiredI have attached the current settlement If you do not wish to exercise this option, kindly continue to pay your account as invoiced Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner Martha C [redacted] Sales Administration Manager [redacted] ***

Complaint: I am rejecting this response because: We cannot afford even the lower amount they are offeringWe are respectfully asking to be let out of the lease all together I understand that they do not have a legal requirement to do soHowever, they can decide to let us out of our lease if they choose Doing this would be a great help to us, as we are not seeing a benefit equal to the cost of the lease Sincerely, Theresa Culbertson

November 28, [redacted] RE: Revdex.com [redacted] [redacted] Dear Ms [redacted] I am in receipt of Revdex.com [redacted] I have credited back the late fees [redacted] with Office of the President here at Pitney Bowes had spoken with [redacted] today (11/28/2016) and discussed how to ensure the credits are applied to the appropriate account in the future We had discussed the correct address where the payments are to be sent and what to include on the check to ensure the payments are sent and applied to the correct account We are making corrections within Pitney Bowes to have the payments applied accordingly Please note it can take 30-business days for these credits to post My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, Tan [redacted] Customer Advocate Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you very much for your assistanceI do not think I would have reached a resolution without your help Sincerely, [redacted]

Seriously flawed company, took hours on the telephone via people to be told we should have considered not signing the non-refundable, non-cancellation contract, as our company closed it doors Poorest customer relations in historyI would suggest slamming the door to any Pitney Bowes sales repsas they are certainly not an ethical company [redacted] ***

Complaint: [redacted] I am rejecting this response because: Today I received another invoice regarding the exact same issue, which means it HAS NOT BEEN RESOLVED Sincerely, [redacted] ***

March 22, Revdex.com Serving Connecticut Attn: [redacted] Berlin Rd Cromwell, CT RE: Revdex.com # [redacted] Dear [redacted] Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] in regards to the lease account [redacted] In reviewing the account I do show that the client did contact Pitney Bowes regarding the damaged equipmentPitney Bowes sent an email outlining the options the client had on 05-28-The client decided on the buyout optionThe buyout check was noted to have been received on 06-22-by Pitney BowesThe check was for $with check number Unfortunately the check was not applied to the account as intendedPitney Bowes does apologize for this errorThe check has been applied and the lease is terminated as of 03-18-In regards to the equipment title, Pitney Bowes has updated the equipment as damaged in our inventory as we are not able to provide the title to the equipment Pitney Bowes appreciates all of your information and feedbackThis assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, Carrie S [redacted] Case Manager, Client Experience T + ###-###-#### [redacted] pitneybowes.com Pitney Bowes American Drive Neenah, WI

[redacted] [redacted] I am in receipt of [redacted] Per our records we had spoken with [redacted] and had waived the $late fee We ask that the client please allow 7-business days for the payment to process per UPS standards Thank you My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Pitney Bowes Belfort Road, # Jacksonville, FL (904) 281- Fax: (203) 460- E-Mail: [email protected] May 19, [redacted] ** Revdex.com # [redacted] [redacted] Dear Ms***, We are in receipt of Revdex.com Complaint # [redacted] I understand that Mrs [redacted] feels that she should be issued $credit for the postage coupon, but this coupon is non-refundable and non-transferrableAs we are in receipt of the equipment, I am waiving the [redacted] balance of $and closing our account for Client satisfaction We apologize for any inconvenience this issue may have caused youIf I can be of further assistance, please feel free to contact me Respectfully yours, [redacted] Pitney Bowes Recovery Manager/Recovery Services [redacted] ***

This is one of the worst companies I have ever worked withThey send their renewal notices many months to years in advance so if you are not sure when your current lease ends you may resign again for many years unknowinglyWe officially ended our lease July and a return box was supposed to come for their MailStation August It is now the middle of December and I am still receiving overdue bills monthly including a collections letterWe have called many times to find out our lease was cancelled however it doesn't seem to translate to billing and we have never received the return boxMost of our calls are a minimum of minutes wait time, and the agent puts notes into the file yet no action occursDo not work with this company!

December 28, Revdex.com Serving Connecticut [redacted] ***a, Complaint and Inquiry Consultant [redacted] [redacted] L [redacted] I am in receipt of Revdex.com [redacted] have requested that the return materials be sent to the client and the account reflect a $balance due Please allow business days for the return materials to arrive My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Complaint: [redacted] I am rejecting this response because: The original offer from PB stated that there will be no cost for signing up with them as they will give $in free postage to pay for the $monthly feeAccordingly, any remaining postage in the meter becomes the property of customer and should be refunded at the conclusion of the contract or the whole contract is void and no rental fee is due if they want to take back the postage that they have already given.Sincerely, [redacted] %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still have the meter and it's still in original packageCan I get a return label for it so I can send it back? Sincerely, [redacted]

February 18,

We are a small business in California.We received a brochure from Pitney Bowes regarding the Mail-station 2, free delivery, free postage, a month rentalBut what it doesn't tell you that every time you refill your postage they charge you $each timeLuckily this has a day free trialBeware of the fine print that is not printed on the brochureMy solution:cancel and send it back before they hit me with "unknown" fees!