Pitney Bowes

We are having a three partied contractor contact the customer to set up an appointment to assess the problem

Complaint: ***
I am rejecting this response because:ALL TECH is completely deflecting from their error, of course I wanted a reduced service charge for them to fix their error. That was our attempt at allowing them to correct their tech's error. I'm glad that they wouldn't budge now or else we would've had to buy entire new units by now if we didn't call ***. ALL TECH should NOT be able to reject to right their wrong because we decided to go with another company, they made NO attempt to right their wrong. After reading their reviews on the internet; This is "business as usual" for ALL TECH. She forgets that a part of the TWO MONTHS was their company NOT calling me back. It doesn't matter what the original call was (startup), they oversold us FREON; in doing so they made our units work inefficiently (PNM Bill), the overcharged Freon caused another part to malfunction, we had to call another company to fix ALL TECH's error (*** bill). I hope the Revdex.com doesn't allow ALL TECH to get away with this. The respondent keeps talking about PNM as if PNM did anything wrong, we only called them to troubleshoot why our A/C wasn't working properly, we believed it couldn't be the units themselves because ALLTECH just "serviced" it and said all was "GOOD TO GO." Please see PNM's Tech note left on our door when they responded. I WISH WE HAD NEVER CALLED ALL TECH, this has been a nightmare!! We're out more money because of them, we'll never use their company again, we will NEVER refer co-workers, friends or relatives to them. I believe ALL TECH owes us their initial charge because they caused our unit to malfunction, I believe they owe us the amount of our PNM Bill because our units weren't working efficiently, and I believe they owe us ***'s bill for coming out and fixing ALL TECH's error
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because: while these repairs were being done, the business was supposed to do research on the refrigerator and they never got back to me and gave me the run around on the refrigerator freezing up so I had to buy a new one As far as the refund is concerned, they can keep the money but my complaint still stands
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because:Scott Felder's version of the facts simply does not support what is happening.   Scott Felder's notes they are aware of my discern with the absorption rate of the current soil in the rear yard. First of all, absorption means the soil could absorb water. This soil does not absorb water, it just leaves it on top to evaporate and flood the neighbors yard. You should see my backyard when we have a Texas downpour, it turns into a small pond.  The Texas A&M test results or misleading because the soil test conducted include soil samples from areas within the yard that are good as well as the areas that are unacceptable. It is not a pure sampling of the majority of the yard that I am complaining about. They note "… Which is typical with fair internal drainage and water holding… ". The majority of the yard does not absorb water at all.  It takes 5 to 10 days to evaporator, depending on the outdoor temperature. If I use the low-volume sprinklers for 15 minutes I will have water and mud standing for at least five days. If I wait for the water in those areas to evaporate before watering again, the grass that is in good soil will die. I did not state at the time of purchase that I needed excavating. Excavation was brought up as a likely need from the company that installed my yard before I purchased the home. I contacted this company and was having an estimate prepared to fix the yard. That company said this was too big of a job for them to handle. Based on the issues, they thought excavation, adding new soil, and resodding would be needed because if I were to play soil and re-sod over this grass, I would have the same problems because the grass roots have nowhere to go, they won't thrive and grow in the current conditions. Scott Felder states "the actuality of a soil of this texture rate is that if it retains water for longer periods of time which would be beneficial to lower irrigation run times and directly lower water consumption. "This would be true "if "the soil actually retain water, it does not because it does not absorb water!now Scott Felder brings in the shed and the dog. Seriously? The shed is not impacting drainage and there are no dog trails in the bad area because the dog avoid this area as do I because it is muddy and nasty.    I need to use rubber boots to go out to my shed. And my family does not use the yard because it is so awful. There is still grass there, because we don't have any traffic on it. If I did walk on it, mud and grass would fly everywhere if I didn't walk with extra caution and do not walk in the same area on purpose. I would like to have Scott Felder do a great survey, but highly recommend they remember to bring their own rubber boots or they will get their shoes very dirty. I would also love to have Mr. Scott Felder and his family, and grandchildren, over for a barbecue in their Sunday best clothing. We can play in the yard and they can experience what I get to in this brand-new home.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved] I rejected the resposne because I only authorized the deposit   I DID not give them permission to deduct whole repair amount  and I certainly would not have authorized it till repairs were complete   they jumped the gun and used my money for 3 daysJust glad I checked my bank balance  How many others do they do this to  they returned my money that's good but don't want it to happen to any one else

There is not refund.  She approved for the part to be ordered.  Part came in and customer cancelled repair.  There is a service charge of $79.95 plus a Restocking fee for the return part of $25.00.  This repair was back in March.

Complaint: [redacted]
I am rejecting this response because:I will not pay All Tech to fix the damage it caused and if All Tech doesn't agree to repair my dryer at no cost to me by January 8, 2016 I will file a complaint with the Bernalillo County Metropolitan Court. I will also use every form of social media available to me to tell my story about how All Tech damaged my dryer, refused to return my calls for weeks and then tried to blame me for the damage. I'm a retired Air Force colonel and currently work at UNM, I have broad network of contacts and I will post my bad experience with All Tech on [redacted], [redacted], etc. as well as contact every neighborhood association listed on Albuquerque's  [redacted] in an effort to spread the word about All Tech's poor service and egregious behavior. If All Tech thinks it can stall, lie and just walk away from my complaint, it is sadly mistaken.

Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because:
They did not offer to repair the dryer at no charge.  Thirty years of experience does not mean anything.  That can translate into thirty employees with one year experience or sixty employees with six months of experience which doesn't mean they know what they are doing.  The technician did not know what he was doing.  If he had, he would have investigated further to find out why the fuse was blown.  All Tech put me and my family at risk by not properly repairing the dryer.  There could have been a fire because of the element not being replaced.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

The service charge will not be refunded.  The customer would not let us repair her refrigerator under our policies.  In order to warranty any work done to an appliance, All Tech Service must provide the part and service.  The customer wanted the provide the part.  The customer...

purchased the part and had another company put part in which did not fix the problem.  Since she had another company work on her appliance, All Tech Service will walk away from the issue.  We offered to go back out to look at it again but she refused. No refund on service charge.

Spoke to Ms. [redacted] on November 10..... I will be sending a different technician out to her house on Tuesday afternoon to check her washer.  She told me that she would pay for the parts that where installed.

Below is the timeline on Mr. [redacted] repairs:7/24/15 - Mr. [redacted] called our office to say "his Ice maker dumping water" .......Tech found the ice maker and door cams needed to be replaced. Mr. [redacted] approved the repair for $412.67.8/10/15 - Technician returned to install parts (Ice Maker and...

door cams)8/11/15 - Mr. [redacted] called our office to say "his ice maker making loud noise".....Tech went out to Mr. [redacted] house at NO CHARGE and reposition water chute to fix noise. Mr. [redacted] approved of repair. 9/28/15 - Mr. [redacted] called our office (1 1/2 month from original repair) "Ice Maker keeps dumping ice"...... Found NO PROBLEM with ice maker but Technician did fine defrost heater was not working and Mr. [redacted] approved repair of defrost heater for the cost of $214.35. Technician immediately installed. 10/13/15 - Mr. [redacted] called our office and requested a different technician to come out on his refrigerator - Mr. [redacted] reported "refrigerator too cold"......We sent out senior technician, he found refrigerator working properly, checked all components and cleaned condenser at NO CHARGE. There will be no refund. All calls where different issues and we made every effort on our part to fix Mr. [redacted] refrigerator. As of 10/13/15 we did not hear from Mr. [redacted] anymore so him buying a refrigerator on December 7 (almost 2 months later) does not reflect on our service.

We went out to the residences of [redacted] on 11/14/15 to look at a dryer which stopped working.  Our technician found that the thermal fuse needed to be replaced and that her dryer ducts where clogged and needed to be cleaned.  She approved for the fuse to be replaced and told our...

technician she would clean her dryer on her own.  On 12/7/15 we received a call from Ms. [redacted] that her dryer stopped again.  Our service manager told Ms. [redacted] that he and our technician would go back out to her house at NO CHARGE to look at the dryer again.  She refused the appointment.  It is our belief that Ms. [redacted] never cleaned the dryer duct properly and it took out thermal fuse again.There will be no refund because we tried to help out Ms. [redacted] and she refused our service.

On December 14, 2015 we went to the residence of Mr. [redacted] to repair a washer.  He approved the repair AT THAT TIME for $335.95 plus tax.  We took a credit card deposit of $100.00.  Our technician ordered the parts and we would return to install the parts when they came in and...

collect a balance of $260.14.Meanwhile Mr. [redacted] decided to not go with the repair and get a new appliance.  His credit card was accidently charged for the remaining balance of $260.14 on December 22, 2015.  We received a call from him that we have not credited back his account.  On December 23, 2015 his account was CREDITED for $274.43.   (The service charge of $85.71 was kept by All Tech Service)I apologized if he felt that his account was not credited quick enough but that could be due to the banks and holiday.  Put I have a credit card receipt that was dated December 23. NOTE:  Once a customer signs for approval of repair and give us a credit card number with signature he is giving us rights to charge his account. He has been refunded all of his money that has been owed to him.  We apologized again for the miscommunication but this issues has been solved on our part. Thanks! Diana R[redacted]Owner, All Tech Service

Would not recommend Pitney Bowes to my worse enemy. We leased there machine for over 10 years paid 224.00 a quarter. When we wanted to cancel they would not accept our cancellation. They would not send us the address to return the machine for months than they charged a restocking fee. Stay away and order stamps online.