Pitney Bowes

July 1, Revdex.com Dispute Resolution Department Atten: [redacted] ** [redacted] Name: [redacted] Rental Account: [redacted] Location: [redacted] *** [redacted] Revdex.com File # [redacted] Dear [redacted] ***: Thank you for the opportunity to assist you regarding INSTITUTE FOR HEALTH PROF Rental and Purchase Power Account We have contacted [redacted] directly to secure additional payment information that is currently being researched with our A/R Dept to locate unapplied payment funds intended for their Purchase Power account Additional invoicing is being created to re-invoice for a Purchase Order approved for payment but not yet received from [redacted] for previous balances from February We will continue to work to resolve the missing funds and apply as intended when we have received their payment If we can be of any further assistance, please do not hesitate to contact me Respectfully, [redacted] ###-###-#### [redacted] Technical Support lead Pitney Bowes Global Financial Services cc: Office of the President

November 16, Revdex.com Serving Connecticut [redacted] [redacted] [redacted] On 10/10/2016, we had spoken with the client and had informed her we would send a complimentary ink cartridge I have reopened case and escalated to have the complimentary ink cartridge resent We have initially sent it tracking number is [redacted] , but upon researching I had learned it was not delivered because the UPS states they cannot deliver to a PO BOX I have re-opened case number and am having the complimentary ink cartridge resent ASAP to the physical location Due to the inconvenience for the meter not working, I am crediting back the following: Invoice number 3301128480-$Late fee-------------------------- $Late fee-------------------------- $Finance fee---------------------- $ Total amount Pitney Bowes is crediting is $ My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

I have been with Pitney Bowes since October The first year or so were great but after my initial trial period I was encouraged to sign a contract which I was told would guarantee me lower rates THAT WAS A MISTAKE! My rates stayed about the same but my fees increased dramatically I would suggest doing your research with alternatives before signing anything with Pitney Bowes Here are some of my other frustrations with them: long hold times, customer service reps often hard to understand, contract periods not clear, bills are confusing, payments not being applied on time

Complaint: [redacted] * am rejecting this response because: Clearly Pitney Bowes completely disregarded the body of my complaintThey did not even address my complaint regarding their misleading practices of calling me over a year before my contract was up to get me to sign a new contractThey must get this complaint often as their answer was very cannedI am not satisfied as this issue is not resolvedTheir response was merely a regurgitation of what happened leaving out the fact that they instructed *** to call us and tell us we were "nearing the end of our lease" over a year before we actually wereResolution is still requested to be ending the lease effective immediatelyNo further fees due Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Sincerely, [redacted]

July 27th, [redacted] Attn: [redacted] [redacted] RE: Revdex.com - [redacted] Dear Ms***, Thank you for contacting Pitney Bowes Inc We have received your inquiry regarding the Revdex.com complaint that has been filed by Mr***To give you some additional insight on exactly what has transpired regarding this matter, on July, 2nd Mr [redacted] purchased a RARE Life-Size 35" [redacted] Store Display Fiberglass Statue (Item # [redacted] ) from ***.comThe [redacted] seller of this item Mr/ Ms [redacted] selected ***’s Global Shipping Program to facilitate the shipment of this parcel internationally to Mr***, who resides in [redacted] The parcel was received at our processing facility in [redacted] on July 17th, Once the parcel was scanned into our facility to being processing our systems indicated that the parcel exceeded the maximum dimensions requirement for parcels to ship forward within ***’s Global Shipping Program, which is inchesThe dimensions of this parcel were as followed: inches – Height inches – Length inches – Width Total Dimensions = inches For an item to be eligible to be shipped to you through the Global Shipping Program, the seller's packaging must meet dimension and weight requirements: The package must not weight more than lbs The package must not exceed inches in length The package must not exceed the maximum dimensions of inches Dimensions = length + [redacted] (width + height) Length is the longest side of the package The package must not exceed the maximum dimensional (DIM) weight of lbs Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = [redacted] Global Shipping Program Link: [redacted] Once the parcel was deemed “Oversized” the order was cancelled in our system by [redacted] CS, and a refund was credited back to Mr [redacted] on July 21st, As per ***’s Global Shipping Program Terms & Conditions, all oversized parcels are sent to [redacted] which is ***’s asset recovery department until [redacted] advises us how to move forward with these parcelsWe at Pitney Bowes are only the shipping facilitator for ***’s Global Shipping ProgramAll rules & regulations for ***’s Global Shipping Program are determined by [redacted] with this being their program Moreover, I hope the information that I have provided has given some clarity regarding this matter, and exactly what has transpiredWe do apologize about any inconvenience this may have causedIf you have any questions or concerns in regards to this matter please contact [redacted] Customer Service Logistics at [redacted] Respectfully yours, [redacted] Customer Service Specialist Pitney Bowes Global Ecommerce T + [redacted] T + [redacted] Pitney Bowes [redacted] Every connection is a new opportunity™

December 01, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant [redacted] [redacted] Dear M [redacted] I am in receipt of Revdex.com [redacted] Our sales representative is contacting [redacted] for resolution within the next business hours My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

[redacted] ***, Complaint and Inquiry Consultant [redacted] RE: Revdex.com [redacted] G [redacted] Dear M [redacted] I am in receipt of Revdex.com We tried reaching out to Ms [redacted] today; however, we were informed she will not be back in the office until tomorrow We have issued a refund today in the amount of $for the unused postage Due to the inconvenience Ms [redacted] has experienced, we are giving her the choice of either an additional $to be refunded or issue a $gift certificate for [redacted] due to the inconvenience My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, TanMForal Customer Advocate Office of the President

First off, do not start an account with this companyThey take your money and then charge you late feesNot worth calling to fight these fees unless you plan on waiting of upwards of an hourIf you are one of the lucky ones to get a hold of someone, you will then be transferred to someone else and another half hour goneTheir "high tech" website is laughableAfter about the 4th time of getting charged a late fee and not being able to wait to speak with someone, I played their game and submitted a claim through their websiteI then get an email that they will remove the chargeThat doesn't happen so I emailed them backHeard nothing back and now a month later another late fee assessedI now have late feesWe've been with this company since and will be cancellingNo customer service and your paying for unlawful fees and double charges, I'm fed up

Complaint: [redacted] I am rejecting this response because: this is a different answer than that given by your own customer service representative over the phone [redacted] said that you keep and store all packages that you deem "undeliverable"When asked if the package would still be there in years, she said yesSo which member of your customer service team is correct? Ms [redacted] or Mr [redacted] ? Your customer service department was clearly not aware of your policies or practices and seemed to be willing to say or do anything to get the customer off the phone, even lieWith such strict size limitations, why is it possible for a seller to enter the size on an [redacted] listing to get the shipping estimate, and not immediately get flagged for oversized? I know from reading other complaints online that I am not the only person to have been taken for a ride by this system, so clearly you and [redacted] are aware of this problem but neither of you has done anything to solve or prevent it Your response does not explain why it is impossible for the shipper or receiver to pick up the package in personYou tell me that this is ***'s problem, and that only they can solve it, while [redacted] told me that this is your problem as the shipper and because of that there is nothing they can doThis is just another example of two corporations pointing the finger at each other to avoid responsibility for either partyYou, as the shipping partner, should be able to work this out with [redacted] on my behalf, because it is impossible through the convoluted system the pair of you have devised, for the customer to successfully resolve this issue Sincerely, [redacted] ***

[redacted] Cromwell, CT [redacted] [redacted] I am in receipt of Revdex.com [redacted] After researching the account I am showing the client added $in postage on December 14th and then downloaded $in postage onto the meter In reviewing the postage account, I am showing the client currently has an available postage amount of $that is readily available for a download onto their meter I left M [redacted] a voicemail to contact me back at [redacted] to inform her due to the inconvenience I can add $in free postage I am confident that together we can work together to resolve this My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Office of the President

August 27, 0in 0in 10pt;">Revdex.com of CT [redacted] *** RE: Revdex.com [redacted] Dear [redacted] ***, I am in receipt of Revdex.com complaint [redacted] filed by [redacted] In reviewing the account and for client satisfaction, we are closing this matter with [redacted] as well as our officeThe client will not receive any further communications with regards to this account If any negative reporting has been done regarding lease number [redacted] , please use this letter to supply to the credit bureau of choice to remove such reportings Respectfully, [redacted] Accounting Admin / Agency Liaison Pitney Bowes Recovery Services [redacted] *** [redacted] *** [redacted] Cc: Office of the President

January 03, Revdex.com Serving Connecticut Madelyn Sola, Complaint and Inquiry Consultant Berlin RdCromwell, CT R [redacted] [redacted] I am in receipt of Revdex.com [redacted] Please see the following response from [redacted] regarding her concernsMs [redacted] had accepted my offer of $in free postage and that was applied to her prepaid reserve account Thank you [redacted] *12/28/12:PM) Added $to the prepaid reserve account for serial numbe [redacted] closing case [redacted] > wrote: YesWe will accept the in postage and consider this case closed Best- Connie My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

November 29, Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted] RE: Revdex.com [redacted] ***Dear MsS [redacted] I am in receipt of Revdex.com [redacted] I had called the client today and had the pleasure of speaking with [redacted] Per our conversation I had explained to [redacted] that due to recent system upgrades, there has been a longer than hold time I advised until the system upgrades are completed, it would be best to send the payments by check via mail I explained the importance of writing the billing account number on the check and confirmed the address it is to be sent to Per the inconvenience I am crediting back the late fee and I have added $in free postage to [redacted] ’s prepaid reserve account and is now readily available for a download onto his meter Thank you Invoice number being credited back is [redacted] in the amount of $Please allow 30-business days for the credit to be issued-Thank you My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate

March 15,

November 30, Revdex.com Serving Connecticut [redacted] RE: Revdex.com [redacted] [redacted] Dear Ms [redacted] I am in receipt of Revdex.com [redacted] Client states they cancelled their account online with case number [redacted] Now they are receiving a bill for the lease and for postageClient canceled the lease July 13, Customer wants to terminate her account and receive return kit Upon the review of the account, client did start case online on 7/13/On 8/25/Pitney Bowes emailed her and explaining that her lease was still active until 10/19/On 8/31/Pitney Bowes sent the customer a settlement letter explaining that if she wanted to cancel early she would have to pay an early settlement feeI do see that $was paid on 9/13/I am having the account terminated right away and having all billing backdated to 10/20/when the lease endedWe will be sending out a return kit to return your postage meterThe client should receive this in about days business daysI am sorry for the inconvenience this has caused Pitney Bowes strives to give the best customer service Respectfully yours, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: the response did not specify if the lease was cancelled just that they were sending me a box to return the equipmentAlso, the person who signed the fist lease did so in her first few weeks of employment without authorizationShe is not a check signer or owner of the companyNo employee is allowed to sign contracts for this company nor have they ever been allowed to do soShe is the only one at this company who knew she did thisWe have had a postage machine of some kind for much of our years in business so we as owners did not find the checks to Pitney Bowes as alarmingOnly when this Office Manager resigned did we find this lease agreementPitney Bowes should not let any employee say they are authorized to sign lease agreementsThey should require signers to also be signers on the checking accounts tooI want out of our lease and I would like to see them change their policy Sincerely, [redacted]

February 9, Revdex.com, Inc [redacted] [redacted] RE: Revdex.com [redacted] Dear [redacted] *** Our records indicate that on 01/19/ [redacted] spoke with a Pitney Bowes agent regarding their lease # [redacted] She was informed at this time that there were still months remaining on the lease [redacted] was instructed to email our Active Lease Team on 01/19/at: [redacted] to request a settlement(See attached) On 01/26/ [redacted] was sent a settlement letterOn 01/28/ [redacted] was transferred to our Product Support Team for assistance; a PC communication device to assist client in connectionAs 1/30/ [redacted] was able to download $into her meter On 2/a Product Support representative ( [redacted] ) followed up with [redacted] to confirm the meter resetPer ***, the connection device worked and client is happy with the resolution Thank you for bringing your concerns to our attentionPitney Bowes strives to provide the best customer experience in a timely manner The settlement offer is attached if [redacted] still wishes to exercise that optionIf not, please continue to pay your account as invoiced Sincerely, [redacted] &

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However they told me many times in the past that they will take care of the issues and never followed up on them Sincerely, [redacted]

Please see the attached supporting documents April 14, Revdex.com, Inc.Attn: [redacted] [redacted] RE: Revdex.com [redacted] Dear Ms***, This is in response to [redacted] Revdex.com [redacted] filed by [redacted] I have researched Mr [redacted] account and have found no evidence of deception Initially, the client called to request a downgrade of lease [redacted] to reduce cost; this option would have been more costlyPitney Bowes in good faith provided the client with a restructure option which is less costlyWe explained the process and sent client the lease restructure to review and sign if they agreed to the terms; Pitney Bowes received the signed agreement on June 1, The contract terms state “You have taken advantage of reducing your existing Pitney Bowes equipment payment by 37% from 170.00/quarter to 107.39/quarter for the remaining months left on your existing Lease terms and have extended the lease by quarters.” The client has been paying quarterly and using the services for over years On 03/2/ [redacted] called to cancel their accountClient was advised she signed a restructureShe agreed that it was her signature and said she would be contacting her attorneyOn 04/02/I called and spoke with [redacted] ’s wife ***I explained to her the contract and that I could offer a reduced settlement; she became very angryShe said no one in business uses the term “quarter” (See attached lease [redacted] & lease Restructure)She said nobody has time to read contracts and that Pitney Bowes “tricked” her into signing her lease (See Lease Restructure Terms & Conditions) Client stated the only reason I should be calling was to tell her “good news” and that news was they will owe Pitney Bowes nothing [redacted] refused a reduced settlement and would not even allow me to give a dollar amountShe called me names and said that all I do at my job is call and make fun of people like herI tried to explain that I was only trying to get as much information about the account as I couldShe told me she was not going to give up until she gets her way then, she added she was going to call her attorney and hung up on me Please review the attached settlement offerIf [redacted] does not wish to exercise this option, kindly continue to pay the account as invoiced Respectfully, [redacted] Leasing Support Client Relations * [redacted] [redacted] ***