Pitney Bowes

Complaint: [redacted] I am rejecting this response because:This has all been explained to me, however, there is no date on this document regarding when the existing lease expired, which is very deceptiveFurthermore, I have a copy of the original lease and there are no dates on this document (except a fax time stamp at the top dated Feb 01, 2008)We do not agree with this assessment and would like to return the equipment and receive no further charges.As I explained to the numerous other people I spoke to from Pitney Bowes (whose hands were tied), we have been forced to file a claim with the Revdex.com Sincerely, [redacted] ***

November 16, Revdex.com Serving Connecticut [redacted] ***, Complaint and Inquiry Consultant Berlin RdCromwell, CT RE: Revdex.com [redacted] [redacted] Dear Ms***, I am in receipt of Revdex.com [redacted] The client signed a new agreement with Pitney Bowes and wanted to know why they were being billed at the old rate After researching, the client did sign the agreement on 05/26/to take effect when the previous lease had ended The new rate does not go into effect the date it is signed, but when the new lease takes effect The client was billed the incorrect amount for the October billing We had corrected the billing and sent a new invoice to the customer for the correct amount The client created case number on 07/26/stating she was billed at the old rate Per customer satisfaction, we will be waiving $per invoice for a total of $ The difference between the old rate and the new rate dating back to when the customer signed the agreement 120.00-96=$at two invoices is a total of $ We are also waiving a late fee of $ The total amount Pitney Bowes is waiving is $ My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, Tan [redacted] Customer Advocate Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

May 18th , Revdex.com Serving Connecticut [redacted] , Marketplace Operation [redacted] RE: Revdex.com [redacted] Dear Ms***, I am [redacted] Promises Director at Pitney BowesI am responding to the complaint ID [redacted] filed by [redacted] regarding signing a lease with [redacted] as their Account Manager at Pitney Bowes In the complaint it is outlined [redacted] was led by [redacted] to believe the company would be renewing a lease and after further review, did not have a copy of a lease [redacted] has been a valued client of Pitney Bowes since Pitney Bowes Account Manager [redacted] and Sales Manager [redacted] tried to make contact with the client today May 15th, to discuss the account and resolve the issue Monday May 18th, 10:30AM [redacted] Williams tried to contact the client, and the client was not available [redacted] was informed the client will be calling him back at 12:30PM PSTFurther follow up to follow the conversation with the client [redacted] is a valued client and Pitney Bowes is happy to address their business needs to client satisfaction Pitney Bowes strives to give the best customer service and adopts a Client win culture We will circle back with the outcome once we talk to the client Respectfully yours, [redacted] Inside Sales Director T + [redacted] M + [redacted] Pitney Bowes [redacted] ***

Revdex.com: First of all I had the chance to speak with Mrs [redacted] *esterday, 11/30/That was very helpful and reassuring to me, as I finally felt as if my problem was heard! I even dear to hope there might be a chance to have the situation addressed and hopefully fixed for actual and future clientsThe gift card was a very nice gesture and I am sure everyone in this office will enjoy the coffee; but my main reason behind the complaint was to make sure someone at Pitney Bowes finally listens to my complaint and also understands the necessity to look into an entire department that is operated by unprofessional, unknowledgeable individualsAs far as I'm concerned, Accounts Receivable is the future of any company, and when that department shakes, the stake of the entire establishment could be compromisedTheir tactics were absolutely questionable, yet until yesterday I couldn't get anyone to listen to meAnd for that I want to mainly thank you, Revdex.com!!!!!!And thank you Mrs [redacted] for your patience and hopefully your understanding as well! Sincerely, G [redacted]

Roman';">February 27, Revdex.com Dispute Resolution Department Atten: Paris Chaney South Turnpike Road Wallingford, CT Lessee: DR GWYN HARRISON Lease Account: SCH Location: LONGWOOD AVE, CUMBERLAND MD Revdex.com File # Dear MsChaney: Thank you for the opportunity to assist you regarding DR GWYN HARRISON Lease Account It is my understanding that DR GWYN HARRISON is requesting termination of the lease Our records show DR GWYN HARRISON entered into a month lease agreement commencing 6-30-and is set to expire 3-30- This agreement requires quarterly payments and only have been received as of 10-4- One final payment is required to satisfy the agreement Leases are non-cancelable agreements per the terms and conditions The final balance due is $ and will required for payment in full by 3/15/to settle lease Once lease is paid in full, Pitney Bowes will provide packaging and pre-paid UPS label for return of equipment We will waive the late fees and equipment return fees as courtesy with their payment Payment should be mailed to the following address for termination of lease: Pitney Bowes Global Financial Services LLC American Drive Neenah, WI 54956- If we can be of any further assistance, please do not hesitate to contact me Respectfully, Lorna Russell 800-840-ext [email protected] Technical Support lead Pitney Bowes Global Financial Services cc: Office of the President

January 27, "serif"'> Revdex.com of CT RE: Revdex.com # [redacted] [redacted] ***Dear [redacted] ***, Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] regarding the charges for the fraudulent PB Smart Postage account On 09/25/the client sent correspondence stating that the account was not theirs as her business had closed over a year ago and she did not have Pitney Bowes service now or in the pastFollowing Pitney Bowes business processes the agent forwarded the information to cancel the account, cancel the services and issue credits to offset the fraudulent billingThe client again sent correspondence on 09/29/and called regarding the same issue on 10/24/Due to a Pitney Bowes process failure there was a lack of follow through on the part of agents involvedPitney Bowes sincerely apologizes for the lack of follow up and the frustrations this caused the clientPitney Bowes wants to assure the client that proper corrective action is being taken with those agents responsible for the lack of follow through The client can be assured this issue is now resolvedThe charges are being cancelled, the account is closed, and the agents involved are being addressedThere will be no further billing on this account now or in the future Pitney Bowes expects their agents to provide world class service to all of our clients and unfortunately in this case that service fell shortAgain, Pitney Bowes offers our deepest and heartfelt apologies for the error that occurred in this matter Pitney Bowes does apologize for any and all confusion and frustration this may have caused the client and does appreciate all the feedback given by the clientIt is this type of feedback that assists Pitney Bowes in educating our staff to ensure we provide excellent client service Respectfully yours, [redacted] ***%

I will gladly coordinate with Clark Auto Body with the wiring specialist to address the issueI will call them directly, or how the Revdex.com prescribes, to set up a time with the wiring specialistI will also call [redacted] to inform them of the status of the claim

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

M [redacted] ***, Complaint and Inquiry Consultant [redacted] [redacted] D [redacted] I am in receipt of Revdex.com The client is stating that charges from 6-26-and 9-26-were falsely charged The client has been trying to have all billing cancelled out due to returning meter in March of Upon the review of the account, Pitney Bowes has cancelled out invoices [redacted] and [redacted] in the amount of $ There is a credit of $on the clients account and we will be issuing a refund to the client I am sorry for any inconvenience this has caused Pitney Bowes strives to give the best customer service Respectfully yours, [redacted] [redacted]

[redacted] Complaint and Inquiry Consultant [redacted] RE: Revdex.com [redacted] [redacted] Dear Ms [redacted] I am in receipt of Revdex.com [redacted] Client has been trying to cancel their account since July when the lease endedThey are still receiving billing and have not received their return kit for the meterClient would like the account terminated and billing stopped effective 7/20/as that was the end of their lease Upon the review of the account, the clients account has been terminated and billing has been adjusted to a zero balanceCustomer will receive the return kit within working daysI am sorry for any inconvenience this has caused Pitney Bowes strives to give the best customer service Respectfully yours, [redacted] [redacted]

October 2, Revdex.com, Inc Attn: [redacted] *** [redacted] RE: Revdex.com [redacted] Dear [redacted] I am in receipt of the Revdex.com complaint # [redacted] The client [redacted] wanted to cancel the lease without penalty claiming unauthorized signature because it was not approved by the board They are also not using the equipment and fell as though they have been over charged I spoke with [redacted] advising lease is valid and the reduced settlement would be $because they have been long time customers, I also gave the option of doing a customer sat discount and reducing the future payments to $ [redacted] stated they would only be willing to pay $to settle the leaseI will check with *** to see if we can settle at that amount, I will get with [redacted] Monday 11/3/with resolution Respectfully yours, [redacted] Retention Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

June 19, Revdex.com Dispute Resolution Department Atten: Carolyn Bett South Turnpike Road Wallingford, CT Company: BUMUDA TRIANGLE Rental: Revdex.com File: 10048398-Rebuttal Dear Carolyn, Thank you for the opportunity to assist you regarding Bumuda Triangle Account We have received your rebuttal response to Revdex.com# All Accounts above are shown closed and zero balances Nothing referencing calls made for pastdue balances per your rebuttal for $or $ If this is pertaining to another account or under related different business name, Please provide account numbers to assist and we will research further Please let us know if there is anything further I can assist you with Respectfully, Lorna R [redacted] Lorna.Ru [redacted] Leasing Technical Support Pitney Bowes Global Financial Services LLC

July Revdex.com Serving [redacted] Attn: [redacted] RE: Revdex.com # [redacted] [redacted] [redacted] Dear Ms***, Pitney Bowes is in receipt of the Revdex.com letter for complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] regarding the continuation of the invoicing for the software maintenance coverage In reviewing the account I do show that the client was billed for the software maintenance which covers the software updates needed for [redacted] Addressing system in January The coverage was then cancelled in February We received a phone call in May asking for a software update for the [redacted] Addressing systemThe coverage was added back to the account so the client could get the updatesThe client received an invoice in July 2014, this invoice was cancelled in August I am showing however the invoice was cancelled ,but not the actual coverage there for it did bill again in July I am showing the coverage has been removed from the accountIt will not bill again in Pitney Bowes appreciates all of your information and feedback This assists us in educating our staff to ensure we provide excellent Customer Service Respectfully yours, [redacted] Case Manager, Client Experience T + [redacted] [redacted] ** ***

From: [redacted] Sent: Wednesday, July 23, 1:PM /> To: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] To whom it may concern: I have contacted Pitney Bowes today and found that I reported the first visit's coverage in errorThe second visit was the one that was coveredMy complaint should read as follows: My company purchased a Connect+ from a company that had gone out of businessWhen I first called for service, I explained the circumstances to the tech support team and asked if the service agreement would be transferredHe replied yes but sent me a service notification with the other company’s name on itUpon the techs visit, I again explained my situation and asked if it would be covered under the agreementAfter confirming with his manager, he again told me that it wouldI called PB to switch the machine over again so that I could get access to their graphics programThey said that it would be updated in 24hrs and it wasOn 05/21, another part of the machine required serviceI called tech support and they told me that it would be covered and it wasI again told them that the info needs to be updated to the new company and they kept assuring me that it had beenThe previous owner received a bill for auto-renewal of the service agreementI called PB again to explain that the agreement could not be auto-renewed as the other company is out of businessThe rep explained to me that the agreement expires 05/and that we could be charged for the auto-renewalI explained that they would need a contract for this as it is a different companyI asked if I would be able to use the remainder of the agreementShe replied yes, that it was still active and that she was having difficult time transferring it over to our companyI told her that it was supposed to be done in MarchShe said she would send it over to another deptto do itLater on, we received a bill for $(parts and labor for the 1st visit)I disputed the charges twice with references to my previous callsTheir reply is that they cannot transfer agreements, it is not a part of their policy and that the amount on the invoice is correctCompanies are liable for their employees’ actionsHow would I know that their policy stated that it could not be done when several employees told me that it was taken care of? Thanks, Cassandra Carter On Mon, Jul 21, at 12:PM,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Pitney Bowes and their Purchase Power Account side are the absolute worse billing/accounting arm of a company you can imagine I mail a payment on the 24th of October that is due on the 3rd of November It sits around some place and doesn't get posted to my account until November 6thAnd I get nailed with a $late fee because they are not staffed well enough to process payments Good bye Pitney Bowes You will no longer play your extortion game on me

Complaint: [redacted] I am rejecting this response because: Pitney Bowes has stated to you that they have indeed changed they way that they contact their clients just as I have reported It is one thing to contact their clients by telephone and quite another to attempt to recontract a leasevia an email to the wrong contact person I have not even received a copy of the lease that they are reporting has an e-signature on it We never accepted nor were advised of the new policy change of emailing someone in the practicethat is not even the correct contact person In speaking to Richard O***, he stated he has several names of authorized people on our account After he read those names, I discovered that some of the employees were people that simply called in to obtain technical supportfor the postage meter Someone from an overseas branch of Pitney Bowes/Technical Support would ask our employee if they were authorized to speak to them While the employees here contacted Pitney Bowes for technical support,they never led anyone to believe that they were authorized to make financial decisions I appreciate that Richard O [redacted] from Pitney Bowes did contact me on September 18, in an attempt to resolve this issue However, he is proposing a quarterly fee of $over months on a K7MO postage meter While this meteris what I was hoping to renew our lease with back when I placed my initial call and learned that they had already extended our contract by falsely obtaining permission, I cannot accept the rate they are purposing An Office Manager inour building is currently leasing the exact same meter from Pitney Bowes for $per month Since a compromise has not been reached, we wish to return the postage meter to Pitney Bowes and find it unfortunate that Pitney Bowes has changed the way they do business We are asking that they provide information as totheir procedure for returning the meter.Thank you for your assitance Sincerely, [redacted]

January 20, Revdex.com, IncAttn: [redacted] [redacted] RE: Revdex.com [redacted] ***, On January 13, Pitney Bowes reached an amicable agreement with [redacted] ***.to terminate their lease without penalty for client satisfaction Once the equipment is fully back in stock the accounts will be terminated [redacted] will owe Pitney Bowes nothing [redacted] *** will receive a letter and call to coordinate the pick-up Pitney Bowes fulfilled its duties per the agreement signed by [redacted] *** and continues to be committed to providing its clients with the finest products backed by the highest quality service and support Pitney Bowes values the longtime relationship with [redacted] *** and offers best wishes in their future endeavors Best regards, [redacted]