Pitney Bowes

Complaint: [redacted] I am rejecting this response because:I did not have to pay nothing to end the lease, I had to send a credit card payment of $to end lease # [redacted] I was told that if I did not pay this amount the late charges would accrue and my company would be sent to collections Basically, our good credit was threatened.Also, what kind of company renews leases for months with an electronic signature? Why don't they ask for and keep on file a person's signature? They count on people not being able to offer proof that they did not sign electronically Also, why months? Youknow the machine will need to be upgraded during that time It is during these "no cost" upgrades that the leases are snuck in for a signature.An investigation really needs to be done regarding the business practices of Pitney Bowes Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this offered resolution is satisfactory to me However, I have not yet received a phone call to schedule piof Pitney Bowes equipmentAs their offer is on the condition that equipment be back in their possession, we cannot consider this resolved until Pitney Bowes demonstrates follow-throughWe will notify Revdex.com when Pitney Bowes picks up their equipment and sends final written notification that our account is clear, all leases are cancelled and no balance is owed Because previous attempts to resolve this matter without the assistance of Revdex.com have been delayed or ignored by Pitney Bowes, I request that this complaint remain open until all offers of resolution have been completed Sincerely, [redacted] P.SI am attaching files that are referenced in the original complaint so that Revdex.com's information is complete

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

January 09, Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted] C [redacted] [redacted] [redacted] I am in receipt of Revdex.com [redacted] I have requested the account to reflect terminated and any remaining invoices after the termination be waived per customer satisfaction on January 5th, Please allow 7-business days for the box and labels to arrive Thank you My sincere apologies for the inconvenience Pitney Bowes strives to provide the best possible customer service Respectfully yours, [redacted] Customer Advocate Office of the President

Scott Felder Homes is aware of the buyers discern with the absorption rate of his current soil in his rear yard. I have attached the soil analysis that we had tested to show what currently exists and that it is common around the central Texas region. Texture of soil can range on a scale
from 1-6. One being sand, three loam, to a six which is heavy clay. The lower the number the lower the soil has the ability to retain water. The test results provided by Texas A&M yield a value or texture rate of the soil to be categorized as a or medium to silty loam which is typical with fair internal drainage and water holding and cation exchange capacity of about 15- The buyer purchased a finished home and did not indicate that he required any type of special soil or excavation of what existed. The actuality of a soil of this texture rate is that it retains water for longer periods of time which would be beneficial to lower irrigation run times and directly lower water consumption. The sod used is also a Bermuda Tiff that requires less water than a typical Saint Augustine. With the combination of the two and the seasonality of dormant grass over watering could definitely be a contributing factor It is also mentioned that the owner has a dog and the high traffic patterns of the pet could further contribute to the thin vegetation for the time of year and understand the nuisance this could cause with mud prints on the porch It has also been brought to our attention that the buyer has installed a shed in the rear yard that could also be impacting the drainage path. In a good faith gesture Scott Felder Homes is willing to do a grade survey to ensure the proper amount of fall exists required by code on the portion of the property that is in question We look forward to a mutual resolution however will not install nor incur the expense of excavation on something that was not included in the purchase price of the finished home and is functioning according to test results provided by Texas A&M University

We where called back out to Mrs***'s house original on June 5, 2015. The complaint was her refrigerator was leaking. Our technician top half build up with ice around fan. He recommended defrost kit with terminator and sensor kit be replaced. She agreed and
signed for the approval of the job for $594.91. We collect $and parts had to be ordered. On October 22, we returned to install the parts. She signed and agreed to the repair and gave our tech the remaining balance of $319.91. Now months later Mrs***s calls our office and she claims that the refrigerator is doing the same thing. On October 29, our technicians went back out to her house and found drain frozen up and condenser very very dirty with dog hair and lint which can make the unit to ice up. There where no mechanical issues wrong with the refrigerator. The parts we replaced in June where working properly and where needed for the repair. Our technician offered to clean her condenser for $but she denied the repair. We collected $because the issues where different so we had no warranty on the unit. She has requested parts numbers for the parts that we installed in June. Here they are.....WR13X, WR02x12592, WR23Xand WR55X10985. According to GE all parts are under warranty for one year. The parts we installed are working properly and there is NO REFUND

We have offered to fix the dryer at a cost but the customer has refused the repair. Not sure what he is looking for. Our technician did not damage the dryer but we are willing to fix the dryer at a cost

We are willing to fix the damage to the customer dryer at a cost. Our technician did not damage the dryer but we can fix it for the customer at a cost

Complaint: ***
I am rejecting this response because: All Tech's response is inaccurate and simply an attempt to refuse to take responsibility for the damage it's technician causedYes the door to my dryer has a reddish brown mark on it but that has been there for almost three years and was caused when the dryer was moved when my kitchen was remodeled, which I explainedIt occurred before the technician worked on the dryerAlso, the reddish brown mark is simply paint, there is no dent or scratch on the door and the door is not attached to the damaged collar that was removed when the technician repaired the dryerThe brackets where not hanging loose before the technician removed the collarI'm attaching two pictures of the damaged dryerThese pictures were provided to All Tech several weeks ago
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: ***
I am rejecting this response because: On Friday I spoke to Diana
the owner of All Tech and she stated she would send her senior tech on Tuesday to check out the machine because Oscar is not the best they haveI told her I do not feel comfortable with Oscar working on my machine at this point I agreed to pay for the unnecessary motor that was installed in my machine because Oscar had hammered the old one and I don't trust it. Tuesday, I received a call from Oscar stating he is on his way to my house. I told him I thought a senior tech was going to see the machine. Oscar said he would be going also with the Senior Tech. I told him that was not what was discussed with DianaI called their operator and asked to speak to Diana and they said she was unavailable and the woman who answered stated they sent both technicians. I told her that is not what was discussed and I am not comfortableNow the senior tech calls to say he is on his way and I told him that I understood he was going to look at the machine and why does Oscar need to be there too. He said he will meet me at my house. When I drive up both vans are there. Oscar and the Senior Tech get out of their individual vansI told them I was not comfortable at this point. The senior tech stated he has worked with Oscar for 20+ years and he is really goodI wrote a check for $for the unnecessary motor and asked to sever ties at this point. I do not consider this resolved because at the end of the day All-Tech did not do what they said they would and don't appreciate them sending Oscar for an intimidation tactic when I clearly asked for them to send their Senior TechMy machine is still broken and I paid for a motor that did not fix my problemSadly I was very disappointedI wish the owner would have been more available to discuss and did not push Oscar on working on my machine
Thank you to the Revdex.com for helping me. I truly appreciate your help!Regards,*** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Our technician went to Mr*** home on October 6. He told our dispatch that his dryer was making a loud noise. The technician found that the rollers and idle parts needed to be replaced. Mr*** approved of the repair for $371.64. Our technician ordered the parts and
returned on October to install the parts. Dryer was working properly and customer signed the service ticket agreeing to repair. Also, our technician looked at Mr***'s washer which needed the door gasket replaced. That repair was approved for $392.29. The door gasket/Door boot was replaced. We received a call on October from Mr*** claiming that the dryer was not put back together right and that there where pieces of parts hanging from the dryer door. Our technician went out at NO CHARGE to check on the dryer. The parts that we put in the dryer where working properly but someone had hit the dryer door and broke off pieces of the door. (Apparently something red had hit the dryer and left a mark on the dryer). NOTE: The washer and dryer out in a small room that led from the house to the garage and the appliance doors stick out and our technician feels someone hit the dryer to something and broke the dryer door. There will be no refund because the cost of the dryer repair ALONE was $and the parts we replaced are working properly. The door damage was not done by All Tech Service. We can fix the door trim with the customer would like it repaired but there will be a charge for the repair

Complaint: ***
I am rejecting this response because:The company misdiagnosed the problem. The manager refused to come out & check the frigwhen I told him I still had it
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered] I told the manager the renters moved the old frig to the sun room & he could go look at it & he refused. They wanted almost $for an ice maker & that was not the problem. I should not have to pay for their misdiagnosis. *** ***

I spoke with the customer and told her that we where called out to her house for a startup not any other reason at that timeTwo months had gone by and she called our office saying that pnm had been to her house and they told her that one of her units was not working rightI told her that I could
schedule a Tech to come back to her house that day to fix it but there would be a charge to come back to her homeShe claims that we should come out for free and that she was should be under some type of warrantyHer original call was a startup and no repairs where done other than added some freon to her one unit. We where more than willing to go back to repair it but she refused. There is no refund because she refused our service

Complaint: ***
I am rejecting this response because:
All Tech makes two statements in its response and both are
falseFirst, All Tech never offered to fix my dryer at costI’ve spoken briefly to the person who answers the telephone for All Tech and all she
ever did was take my name, telephone number and a brief message for Dave the Service ManagerI spoke
to Dave once and he asked me to send photos of the damage and said he would
look into it and get back to me which he has never done which led to my complaint through the Revdex.comNeither the lady who
answers the telephone for All Tech nor the Service Manager ever offered to fix
my dryer at cost so that statement is not trueIn fact, no fix of any kind has ever been discussed because All Tech has never acknowledged the damageSecond, the brackets on my
dryer were not hanging down loose from the collar before the technician took it
apart and nothing was done to the dryer after the technician reassembled it except
to open and close the door to use the dryer so that statement is also not true
To answer All Tech’s question, what I am looking for is for
All Tech to repair the dryer at no cost to meAll Tech caused the damage and
should take responsibility for fixing it
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Our technician original diagnostic we stand by. There are times that there are many issues with a appliance. As state before, All Tech would not return to her house to install ice maker she provided due to the warranty we offer. If we had gone back out there and the ice maker WE purchased did not work there would have been no charge to replace it. We believe she had more than one issue with her refrigerator and we never had the chance to find out due to her replacing the refrigerator. Unfortunately, we do not take the word of another service company without looking ourselves but since there is a new refrigerator that can not happen. She was only charged a service charge and we still believe there is no refund. Thanks!

There will be no refund. Our service manager went out several times at NO CHARGE (9/3/and 9/4/15) He replaced a belt at NO CHARGE. Showed customer pulley issues that customer feels should have not been replaced. It was grooved and needed to be replaced. On 9/4/15, service
manager went back out at NO CHARGE AGAIN adjusted pulley that was loose.On 9/7/15, received a call from husband and he claims that he and his father in law went to the unit and replaced the bearings, pulley and motor. Husband claims the motor is no longer making noise that they claim our original motor was doing. All Tech Service policy is if someone else touches the equipment we have worked on then the warranty on the equipment is VOIDED. They received several service calls from our service manager with FREE parts at NO CHARGE. That is refund enough. Again there will be no refund. Thank you. NOTE: If they had issues with the motor which was NEVER addressed by customer they should have called us and we would have check into it and if it was bad it would have been replaced under warranty

You do not have to be certified by manufacture to work on any brand appliance to have a business in New Mexico. Our technicians have years experience working on all brands of appliances. We offered to go back at to her house at NO CHARGE to fix the appliance but she REFUSED. No refund